Pros: Works best for small to medium-sized companies/infrastructures Cons: not designed intuitively for process flow
Summary: I find it extremely amusing that the Remedy Corporation was bought out by Peregrine; the big boys of call tracking systems. That's reminiscent of Microsoft's tactics...ooops! Did I just say that? What a deliberate Freudian slip.
I've had 4 ... read more
Summary: I've have previously been exposed to Remedy and its applications while employed for a large firm whos primary purpose is to deliver letters all around the world. In this practice we had an extensive database within remedy which we could track every move ... read more
Pros: Adaptable, Easy to use Cons: Compatibility and cost of changes
Summary: Iíve been a Help Desk Professional for over 7 years now, and Iím currently managing Tech Support for a major studio in the Los Angeles area. Iíve seen several of the most prominent Help Desk Enterprise Applications, and Remedy stands out as the best. Iím ... read more
Pros: Very Customizable, Many Third party Utilities Cons: Very Customizable
Summary: Oh Rejoice! A Remedy Soapbox to start by griping! I have been yelling and pulling my hairs out about this system since the day they implemented it. My company began using Remedy as its Helpdesk ticket tracking system about a year and half ago. ... read more