Remedy Customer Support

4 ratings (4 Epinions reviews)
Epinions Product Rating: Excellent
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  • My "Remedy" pants have a Peregrine logo on the back now....

    Aug 21, 2001 by
    Rated a Very Helpful Review
    Pros: Works best for small to medium-sized companies/infrastructures
    Cons: not designed intuitively for process flow

    Summary: I find it extremely amusing that the Remedy Corporation was bought out by Peregrine; the big boys of call tracking systems. That's reminiscent of Microsoft's tactics...ooops! Did I just say that? What a deliberate Freudian slip. I've had 4 ... read more

  • Who called when?

    Dec 15, 2000 by
    Rated a Very Helpful Review
    Pros: x
    Cons: x

    Summary: I've have previously been exposed to Remedy and its applications while employed for a large firm whos primary purpose is to deliver letters all around the world. In this practice we had an extensive database within remedy which we could track every move ... read more

  • You get what you put into it.

    Nov 8, 2000 by
    Rated a Very Helpful Review
    Pros: Adaptable, Easy to use
    Cons: Compatibility and cost of changes

    Summary: I’ve been a Help Desk Professional for over 7 years now, and I’m currently managing Tech Support for a major studio in the Los Angeles area. I’ve seen several of the most prominent Help Desk Enterprise Applications, and Remedy stands out as the best. I’m ... read more

  • Tickets, Tickets and More Tickets.

    Sep 20, 2000 by
    Rated a Very Helpful Review
    Pros: Very Customizable, Many Third party Utilities
    Cons: Very Customizable

    Summary: Oh Rejoice! A Remedy Soapbox to start by griping! I have been yelling and pulling my hairs out about this system since the day they implemented it. My company began using Remedy as its Helpdesk ticket tracking system about a year and half ago. ... read more

Showing 1-4 of 4 reviews
 


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