Highest Rated Consumer Review by the Community
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Sep 24, 2006 by Bryan_Carey  in Personal Finance
Rated a Very Helpful Review
Pros: Some great benefits; Great travel protection
Cons: Many benefits are impractical and useless; Very high annual fee
Summary: Premium credit cards are offered by many financial businesses and they all offer added benefits to members that sometimes carry an added cost. One of the many premium cards available is American Express Platinum, a top of the line credit card from ... read more
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Feb 16, 2013 by lilpk
Not yet rated.
Pros: Do everything online so they cannot renege
Cons: Customer service are horrible
Summary: Their travel services are atrocious and I would NEVER recommend them unless you want to be purposely deceived by Amex. I had previously purchased a cruise online through their travel services that confirmed all my Platinum cruise benefits in ... read more
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Jan 15, 2013 by mrsimsinla04
Not yet rated.
Pros: NONE
Cons: See above paragraph.
Summary: After American Express basically BEGGED me to apply for a Platinum card, I did so over a month ago. I applied online and received a notice that the card was going to be expedited in 2-3 days which was perfect as I wanted to use it for travel and ... read more
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Jul 20, 2011 by jrmoorega
Rated a Helpful Review
Pros: Access to airport clubs. Good insurance. $200 credit per year with one airline.
Cons: International Airline Program is pathetic. Buy two tickets, pay five prices. Membership Rewards sad.
Summary: The American Express Platinum Card grants access to all airport clubs, given that you're flying the club's airline that day (exception: US Air lets you in regardless of the airline you're flying). But many of the benefits are for show only ... read more
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Nov 8, 2010 by ihateamex
Rated a Helpful Review
Pros: Snob appeal?
Cons: Capricious security procedures that can cancel transactions?!
Worst customer service ever.
Summary: I've been an Amex customer for many years. I've had a few different types of personal cards.. always a corporate.. never really saw what the big deal was. I really don't get it now.After receiving several appeals from American ... read more
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Aug 31, 2010 by topkingpin
Not yet rated.
Pros: There is nothing good. Apart from you thinking you are special because you have one!!
Cons: Alternate travel, Flight delays, Flight cancellation, Customer service.
Summary: Have been an Axex customer for 26 years and was stranded by the volcanic ash for almost one week , I had paid for the whole trip with the American Express Platinum card and phoned them up to ask how much I could charge due to the flight cancellation, ... read more
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Aug 18, 2009 by silemuflr
Rated a Helpful Review
Pros: Airport lounge access, travel service, travel assistance
Cons: Expensive
Summary: It's a fine card, but it costs a fortune, so I only recommend signing up if you can definitely make use of the benefits. I find it very convenient to use airport lounges when I travel, and I do this just often enough that the platinum card pays for ... read more
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Jul 27, 2009 by desmondsmith
Rated a Helpful Review
Pros: The card is very silver and when people see it, it looks really cool
Cons: Besides being shiny and silver, the card may as well be GREEN
Summary: When I first got my card, I was so impressed with myself. After having the card for two years, I'm adding up the losses and realizing I was played for a fool due to my materialistic visions of positive imaging.Some of the benifits of the ... read more
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Jan 7, 2009 by madepublic
Rated a Helpful Review
Pros: Effective for fast, secure purchases.
Cons: Card policies could restrict your buying power at any time.
Summary: My company owns businesses that operate in different industries. For our importing and global trade division we frequently use the American Express Platinum to purchase products to supply to individual consumers and retail outlets. The card ... read more
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Nov 6, 2008 by syndiemarquez
Not yet rated.
Pros: It's a beautiful card, and you feel special when you use it (i.e. status symbol).
Cons: Unreliable, expensive, rude customer service representatives. No benefit over typical ATM/debit/credit cards.
Summary: Since we have excellent credit, and good income, we were offered various cards, including the Amex Platinum. Finally, at the urging of a good friend, we applied for and received the Amex platinum. We were very excited, and felt very special ... read more
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Jul 28, 2008 by alixor
Rated a Helpful Review
Pros: Airport lounge access.... might get you laid more often.
Cons: Not much else except prestige. Overpriced relative to Gold.
Summary: Bottom line - you don't get much more than with the Gold. If you have multiple cards, the extra annual fees start to divide out and it's more reasonable, but for a single card it is way overpriced. I used to have a black card through via my previous ... read more
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Sep 11, 2007 by Chewy3
Rated a Very Helpful Review
Pros: Lounge Access, Companion Tickets, Consumer Protections, Gold Card Events, MR points, Hotel benefits
Cons: Annual Fee, Agents sometimes not as knowledgeable as they should be
Summary: As someone who has worked in the credit card industry (not for AMEX) I can tell you that despite its hefty $450 annual fee the benefits of the American Express Platinum card are unparalleled. The key is knowing all the benefits that the card ... read more
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May 21, 2007 by skriley
Rated a Very Helpful Review
Pros: Airline Club membership, concierge
Cons: Value, decreasing benefits
Summary: My wife & I have had platinum cards for a couple for years now and I think the card is marginally worth the fee for us though some of the benefits of the card really are overstated. - Membership Rewards points: I've watched my point balance climb into ... read more
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May 11, 2007 by rojersey
Rated a Very Helpful Review
Pros: hmmm. That's a tough question. Let me get back to you!
Cons: Here's a big secret: Amex Customer Service: maria.a.mims@aexp.com
Summary: As newbies to the Platinum card we expected lots of things that were promised. We expected a seamless transition from our Gold card for the bills that we were having Amex pay for us. Nonsense! We had to do the legwork ourselves or see utilities ... read more
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Dec 12, 2006 by unknown101
Rated a Helpful Review
Pros: No Hassle Purchases
Cons: These people have no hart, Brakes their own payment agreements and cares little about clients.
Summary: I was an American Express Client for 22 years, without incident, 8 months ago I lost my job, and went back to college and got a part time job until I could get a new full time job, as a result I fell way behind on a couple of my bills, 120 days on my ... read more
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Oct 12, 2006 by sm00th734
Rated a Very Helpful Review
Pros: Rewards, Able to acquire Saks and Neiman's points
Cons: Random financial reviews which will suspend your account for an undetermined length of time
Summary: I started using American Express in January of 2005, so I don't have a lengthy credit history with them. Since then, they had proceeded to upgrade me until I reached Platinum status in March of this year. This took me a little over a year to achieve, ... read more
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Jan 7, 2006 by v6urak
Rated a Very Helpful Review
Pros: Good if you want to feel important
Cons: Benefits that dont work, Poor service and a $400 annual fee.
Summary: When I was first offered the Platinum Card for $400 per year, I was very excited. I did not know of anyone who had a Platinum Card so I figured it was a big status symbol. There were so many fantastic benefits that it made my head spin. I tried to ... read more
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Aug 2, 2005 by andergtr
Rated a Very Helpful Review
Pros: platinum concierge, travel benefits
Cons: "no preset spending limit" is misleading
Summary: i had the green rewards card for one month before i upgraded to platinum. the $395 fee shocked me at first, but since i do a fair amount of traveling and entertaining, the fee has paid for itself. for example, the starwood perk automatically puts you ... read more
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Oct 30, 2004 by poorspeech
Rated a Very Helpful Review
Pros: Perks, perks, perks, rewards
Cons: High (!!) annual fee
Summary: A lot has been written about the advertised benefits of the American Express Platinum Card, however, I have found some of the unadvertised benefits just as exciting. As a semi-stay-at-home mom, I still get my money's worth from this card. ... read more
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Mar 25, 2004 by millerj76
Rated a Very Helpful Review
Pros: Travel service, Insurance offerings built-in & the concierge
Cons: Not always the best priced fares through the travel service
Summary: Well, I have decided to update my personal account of the Amex Platinum card. I have been a member now since 2004. It was originally opened in the United Kingdom, but I have moved to New York now, so the account is not registered in the USA. As such, I ... read more
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