Fifth Third Bank

35 ratings (31 Epinions reviews)
Epinions Product Rating: Disappointing
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    Highest Rated Consumer Review by the Community

  • Fifth Third Bank Bliss

    Oct 3, 2002 by
    Rated a Very Helpful Review
    Pros: Many branches that are accessible throughout Indiana
    Cons: I live in Northwest Indiana yet the branch listed on my checks is Chicago. Why?

    Summary: I have been a customer at Fifth Third Bank since August of 2001. As the interest rates were going down I decided it was time to switch my mortgage from my local bank since their rates were over 9%. As my father banks at Fifth/Third Bank in Crown Point he ... read more

  • 5/3 customer but not for long

    May 22, 2013 by
    Not yet rated.
    Pros: none
    Cons: Everything they are horrible!

    Summary: I have had 5/3 banking for many years but I have had nothing but problems. First about 4 years ago I got a job at a different bank which required direct deposit with their branch so  I closed my 5/3 checking and kept my relationship savings open ... read more

  • Service is not what you would expect

    Jun 20, 2012 by
    Not yet rated.
    Pros: Large diversified bank
    Cons: Ridiculous policies, customer unfriendly, outrageous service fees

    Summary: They recently instituted a $28/month service fee on my 10 transaction per month checking account for a "managed account". With some effort I found the name of the representative assigned to mange my account and introduced myself.  He said I couldn't ... read more

  • Fifth Third's Deceptive Transaction Order

    Aug 31, 2010 by
    Not yet rated.
    Pros: Initial customer service and service in person is wonderful.Branch location is convenient.
    Cons: They don't have much presence west of Missouri.

    Summary: We have had Fifth Third checking, savings, mortgage, home line of credit and Master Card for nearly seven years now. When we started and for over six years we got treated better than any other banking institution we've been involved with, without ... read more

  • Take your money and run!!!!!

    Dec 9, 2008 by
    Not yet rated.
    Pros: Absolutely nothing!!!
    Cons: EVERYTHING!!!!

    Summary: Well, my review is a lot like other people's reviews that have been written here.  I guess 5/3 just likes screwing their customers day in and day out.  We all sound like a broken record here!!Less than a month ago, somehow I came ... read more

  • They don't call it FEE THIRD for nothing....

    Nov 1, 2008 by
    Not yet rated.
    Pros: No Pros
    Cons: They do have some nice and knowlegeble tellers...

    Summary: We had a mistake and overdrew by $5 bucks.  I caught the mistake the next day and covered the money we overdrew (transfer from another 5/3 account) and extra to cover a normally 30 overdraft fee.  However, since I had overdrawn ... read more

  • Fifth Third Ripped me off AGAIN!!!

    Mar 8, 2008 by
    Rated a Very Helpful Review
    Pros: dont really have and pros for them
    Cons: read review for cons!!!

    Summary: I have had nothing but problems with Fifth Third bank. I can never seem to do anything correct with them I have a checking account with them and also a Platinum credit card. I went to the bank one day to deposit a check of mine into my checking ... read more

  • They don't want you as a customer

    Mar 6, 2007 by
    Rated a Very Helpful Review
    Pros: None.
    Cons: High fees, unyielding/uncaring customer support.

    Summary: When I first got out of school, I thought that I might want to buy a house rather than throw money away on an apartment. My grandmother knew the branch manager at the 5/3 location near my parents' house, so I made an appointment to talk with her. ... read more

  • Fees, Fees, Fees and more Fees

    Feb 7, 2007 by
    Rated a Very Helpful Review
    Pros: online banking
    Cons: too many fees, managers not helpful, shady practices

    Summary: I had a checking account at Fifth Third bank for the past 18 years. Lately, due to error on my part, my account became overdrawn. In the past month, Fifth Third has charged me $1,200 in overdraft fees. Mind you that is just the overdraft fees. The amount ... read more

  • Very unforgiving when you overdraw / generally unhelpful

    Aug 25, 2006 by
    Rated a Very Helpful Review
    Pros: Free Checking Accounts
    Cons: Very expensive overdraft fees, very rude employees

    Summary: I recently moved from Indiana to Washington where there are no Fifth Third branches. Unfortunately, in the hustle and bustle of getting settled, I failed to pay close attention to my Fifth Third account and when a forgotten check got cashed, my account ... read more

  • Deceptive Call System and Huge Fees

    Nov 20, 2005 by
    Rated a Very Helpful Review
    Pros: They had a good rate
    Cons: High and Unreasonable Fees, Deceptive Phone System, Outsourced Customer Service, Push a Culture of Debt

    Summary: The first time it happened I was late on a payment because my bill pay did mess up and I did not catch it in time. What made it awful was their phone system which should have warned me about a late payment but instead kept calling and hanging up on me ... read more

  • Bank elsewhere!

    Jan 23, 2002 by
    Rated a Very Helpful Review
    Pros: lots of branches in both Cincinnati and Dayton
    Cons: customer service, charge for every ridiculous thing

    Summary: I too was a happy customer of Citizens Federal and hated to see the merge with Fifth Third. Nevertheless, I have stayed with them bank for the last seven years through all of their mistakes and they haven't been little mistakes. I was ... read more

  • Bank elsewhere!

    Jan 18, 2002 by
    Rated a Very Helpful Review
    Pros: lots of branches in both Cincinnati and Dayton
    Cons: customer service, charge for every ridiculous thing

    Summary: I too was a happy customer of Citizens Federal and hated to see the merge with Fifth Third. Nevertheless, I have stayed with them bank for the last seven years through all of their mistakes and they haven't been little mistakes. I was ... read more

  • Five out of three stars!

    Oct 27, 2001 by
    Rated a Helpful Review
    Pros: Great products and great service
    Cons: High fees if your bad.

    Summary: Fifth third is the best bank i have ever had my money at. The service is great. All of the tellers there are very knowing and could answer any question right away. If they can't then the manager is available and always has the answers. They are ... read more

  • Keep your money under your mattress.

    Aug 30, 2001 by
    Rated a Very Helpful Review
    Pros: At least you can cancel your account with only a few fees.
    Cons: Tons of fees, horrible customer service, low interest.

    Summary: We opened an account at Fifth Third when we moved to Cincinnati. I'm not a complete banking moron, in fact, I worked in a bank for three years. I'm good about balancing my checkbook, reading the fee schedule, making sure everything is in place. But ... read more

  • Fifth Third and Why I love it

    Jul 30, 2001 by
    Rated a Helpful Review
    Pros: Great Customer Service. Fast transaction.
    Cons: None

    Summary: When I got married I closed my account at Bank One (which was originally NBD when I joined) and opened a account with my husband at Fifth Third. I was told I would be getting my Debit-MasterCard within 7-10 days. After 12 days I called the customer ... read more

  • A Third of Nothin' is Nothin'

    Jan 31, 2001 by
    Rated a Very Helpful Review
    Pros: As they gradually take over there will be a lot of branches
    Cons: ATM=Debit=Mastercard

    Summary: I loved my bank. I really did. It was a nice neighborhood bank, present only in a thirty mile radius of my hometown. Sure, it was no Citibank and when I told friends where I bank it didn't inspire "oohs and ahhhs". Yet, it was one of the few ... read more

  • I'll NEVER bank with 5/3 again.

    Dec 29, 2000 by
    Rated a Very Helpful Review
    Pros: They're fine if ALL you want to do is make deposits.
    Cons: Terrible customer service and unreliable online banking

    Summary: I recently closed my savings account with Fifth Third bank and plan on closing my checking account also. I feel it is my responsibility to explain why. Everything was fine until I opened my checking account a few weeks ago. I got a ... read more

  • Crappy customer service to start with

    Jan 24, 2000 by
    Rated a Very Helpful Review
    Pros: lower interest rate
    Cons: horrible customer service

    Summary: About three years ago Kroger came out with mastercard with their name on it and you got back a certain percentage of what you bought. My husband and I received this card, used it and loved it. Then comes in Fifth Third Bank! They take over the ... read more

  • RUN AWAY, FAR AWAY

    Jan 18, 2000 by
    Rated a Very Helpful Review
    Pros: I won't be a customer for long
    Cons: Everything about it

    Summary: Let me start out with the fact that I never chose Fifth Third Bank as my mortgage lender, I had Citizens Federal, which was gobbled up by Fifth Third. After having my home mortgage for seven years, and, not only never missing a payment, always ... read more

Showing 1-20 of 31 reviews
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