First USA

Pros: None.
Cons: Charged for services not ordered; charged interest and late fees on top of that.

A few years ago, I closed my First USA visa credit card. A few months later, I received a bill with a $60 charge for an annual membership for a club I never joined ("Trailside Nature Club"). I called, spoke with a customer service representative who...

Pros: 1-800 number. Which is good since you will spend hours arguing about your statement.
Cons: Rude customer service,lied to about my account, Poor communication, will not keep promises.

I have never been so upset with a credit card company before in my life. First USA is very hard to deal with. They lose things, they dont track your phone converstaions, they call you at work, they are rude, poor communication skills with their...

Pros: Nothing more than any other card can provide
Cons: Horrifically bad customer service department

I filed a change of address about a year ago. Somehow, the update never got entered into their database. All sorts of excuses were given to me as to why this happened, culminating in having the blame shifted to me and the U.S.Post office. I did not...

Pros: There are no "pros" when dealing with First USA.
Cons: This credit card company cannot deal honestly with their customers.

First USA as a credit card company seems to have a difficult time dealing honestly with their customers. We had been good customers of First USA for many years and made a decision a few years ago to close most of our credit card accounts. We had been and...

Pros: After being scammed by First USA VISA the customer relations division was quite helpful.
Cons: A cold call from First USA representative offered up-grade of our current VISA card. Lie.

My wife received a cold call about six weeks ago. The caller said that they were offering an up-grade of our current VISA card. My wife agreed to the up-grade. We accepted the new cards on arrival, not noticing that this was a different company which...

Pros: besides being a high interest credit card I can not see any?
Cons: fraud and illegal practices

I am outraged at the behavior and harassment perpetuated by the First USA bank and have contacted the Better Business Bureau, State Banking Authorities as well as Federal Deposit Insurance Corporation. Our family is also considering legal action.
My...

Pros: Not even one!
Cons: They are robbers.

I have had First USA bank credit cards both personal and business. Well, they had offered the intro. rate of 2.9% on balance transfers and then a FIXED rate of 9.9%. The personal account was a Yahoo visa. I had used and paid on these accounts for...

Pros: you are ok as far as you pay everything on time-no delay!!!
Cons: bad customer service, late fees........

As a cardholder since 1999, I had paid all the bills (full payment every time) on time never delay. Until recently, I found there was a "one day delay" late fee on my bill, which I paid through online banking. I called first USA. What I found is so...

Pros: NONE
Cons: crooked

I had an account with these people. I had a $1900.00 Balance. I decided to pay them off. The next month I got a statement with no payment being made, overdue fees, etc... I had my cancelled check that they cashed. I called them, they basically told...

Pros: It's a Credit Card
Cons: Anything in the book

I had a FirstUSA and a FirstCard, when the two cards became one account, that's when all the horror began. Now I am being sued. The friendly CSR told me that my accounts would now be FirstUSA. So as I am paying and paying and paying and only receiving...

Pros: Accepted everywhere, no fee.
Cons: Will not remove late charge, raise credit limit without authorization, impolite customer service reps.

First USA offered easy credit, low interest balance transfers, high credit limit. This sounded very ...

Pros: none
Cons: everything

i know i might get sued for this but here goes.. i was one of those customer service reps you are all so upset with. the bank told us nothing til after it happened. we would find out about offers the day they were mailed out or when the person would call...

Pros: speed of customer service
Cons: billing of fees

I have a FirstUSA Legg Mason card. First of all, I give First USA credit for establishing relationships with so many of companies. They are the best at marketing their products. I have not been a cardholder for that long a period (maybe less than 2...

Pros: great warranty
Cons: can't think of one

I have had a First U.S.A. credit card for years and I love it. Usually I don't use it except for emergencies. They are nice but they can also get you into trouble.
We had 4 charge cards. But when my husband died, I closed all but my First U.S.A....

Pros: none
Cons: unethical, rude, dishonest

First USA is nothing but crooks. They gradually increased my interest rate, so I transferred my balance to another card. Apparently the whole balance was not transferred and a balance was still due.

I never received a statement from them...