Bank of the West

44 ratings (41 Epinions reviews)
Epinions Product Rating: Disappointing
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  • Bank of the Worst experience ever!

    Aug 1, 2013 by
    Not yet rated.
    Pros: This bank has some cute stuffed toy bears in the bank.
    Cons: Unprofessional, disorganized staff; Slow service; poor communication.

    Summary: We opened an account with this bank because it was convenient and had lock boxes available. The service is slow, the tellers shout at us as if we're deaf because we have gray hair, the entire staff repeatedly laughs among themselves while ignoring ... read more

  • Read the reviews; Don't bank here!

    Oct 24, 2011 by
    Rated a Helpful Review
    Pros: A card with bears.
    Cons: Everything about the bank.

    Summary: I opened a checking account at Bank of the West because it was convenient. They have the SLOWEST processing times. On a monday I withdrew from my checking account my AVAILABLE BALANCE (I was buying a car in cash). After recieving a letter in the mail 4 ... read more

  • Better than I could hope for

    Jun 16, 2011 by
    Rated a Very Helpful Review
    Pros: Personalized service, where someone actually looks out for you.
    Cons: Need more branches or ATMs available

    Summary: It feels like a "Small Town" bank, as the staff remember me and make small conversation about specifics of my life showing they actually remember. I go in once a week, if that. I love that interaction, and no other bank I have ever done ... read more

  • Bank of the west pain in the BUTT

    May 9, 2011 by
    Not yet rated.
    Pros: Brandon was nice,  but not able to solve the problem
    Cons: Loan department is a bunch of idiot monkeys

    Summary: I just read some reviews - ummm, not the experience we had !My Mother sold her car to my son (Grandma to grandson transaction - should be easy).   She had lost the title so my son goes to the DMV to get a new title in his name,  ... read more

  • Bank of the Worst

    Mar 8, 2010 by
    Rated a Helpful Review
    Pros: Nice tellers
    Cons: Everything about a bank

    Hidden fees
    No customer service
    Outlandish protocols
    Excessive holds
    Excessive fees.

    Summary: I have to go into the BoW regularly because a friend has an account there. They always ask me if I want to open an account of my own and I tell them I had a "free forever" account that they started charging fees on, and an old business account that I ... read more

  • Customer Service? I think not!

    Jan 28, 2010 by
    Rated a Helpful Review
    Pros: you can withdraw as little as $5 from their atms. 
    Cons: See above. Could care less about a 10 year old customer in good standing.

    Summary: I had been a client since 2000 and at first really like the bank compared to other institutions that I had banked with in the past.Recently I have found them "stacking" checks (clearing the largest ones first so that the small ones will clear an ... read more

  • A Corporate Bank

    Dec 29, 2009 by
    Rated a Helpful Review
    Pros: Multi-state locations
    Cons: SLOW customer service, Don't care about customers, SLOW debt transactions up to 5 days.

    Summary: I have had repeated trouble with this bank and in four months quite using their services.I am a busy college student. Like many college students, I do not have an ample amount of cash flow, but I do in fact have money.  I decided to get an ... read more

  • Foreign Owned Bank with Bad Service

    Dec 4, 2007 by
    Rated a Helpful Review
    Pros: many branches in Denver area
    Cons: terrible customer service; "gotcha" fees; general incompetence

    Summary: Bank of the West is a subsidiary of BancWest Corporation which is owned by BNP Paribas, a French bank. Check it out (Wikipedia and others). If you must go to this bank, avoid the branch on 16th Street in Denver where the customer service manager is a ... read more

  • Horrendous Customer Service and Sneaky Debit Charges

    Aug 10, 2006 by
    Rated a Helpful Review
    Pros: Too agitated right now to think of one.
    Cons: Very bad customer service and high hidden costs.

    Summary: II have a small business account with two debit cards at the BofW 5210 Mowry Ave. Fremont, CA 94538 Their debit card allows all transactions to go through even if there are not enough funds in the account. The problem is that they charge you ... read more

  • Bank of the Worst

    May 15, 2006 by
    Rated a Helpful Review
    Pros: Good online access
    Cons: Poor customer service, high junk fees

    Summary: At the beginning of 2006, Bank of the West bought the bank where I had a home equity loan. Because Bank of the West has continually raised their variable interest rate, I shopped around and found a much better deal with a local bank with a lower fixed ... read more

  • A Small Depositor And A Great Big Bear

    Feb 16, 2005 by
    Rated a Very Helpful Review
    Pros: Wide selection of banking products. Branches in five states.
    Cons: Huge corporation; call center service uneven; branches vary.

    Summary: The project of writing a review of a bank opens some intriguing questions. How do you review a bank? Is a bank a finished project, or a work in progress? In a way, it is a chance to turn the tables in some small way. When a bank considers lending ... read more

  • A bearish source for money for those who need it.

    May 10, 2003 by
    Rated a Helpful Review
    Pros: This bank is within the reach of your son's pocketbook.
    Cons: It is open until the dawn.

    Summary: Actually, this bank is fully operational and active. Financially, it is available to clients on an ad-hoc basis. Great money machine in the summer time for all those who need this provider. Maximize your pocketbook and open you wings into this ... read more

  • A bank that actually cares!

    Oct 26, 2001 by
    Rated a Very Helpful Review
    Pros: intimate, friendly, convenient, e-time banker
    Cons: not as many ATMs

    Summary: I used to bank at Wells Fargo since they seemed to be on every corner in every town. After too many hassles to mention, I was about to dig a hole in my backyard and put my savings there. I had been banking with Wells Fargo for 4 years and had the ... read more

  • The little bank on the corner...

    Aug 6, 2001 by
    Rated a Very Helpful Review
    Pros: free checking, "small" bank environment
    Cons: high fees

    Summary: I used to drive by this building all the time. We didn't know what it was, just the bank on the corner. Years later my husband ended up joining there (before he was my husband) and found he liked it because it had "the little bank on the corner" ... read more

  • BancWest Investment Services

    Jun 21, 2001 by
    Rated a Helpful Review
    Pros: Free Checking and good locations
    Cons: They are involved with BancWest Investment Services through PrimeVest Financial Services. Worst Service on Earth.

    Summary: I happened to invest approx. $300,000 with Jo Laurie Smeltzer at the San Mateo, CA.branch. She put me in ten Oppenheimer Funds. Last year PrimeVest took over and almost immediately made a mistake that has caused me the loss of $24,000.They did not write ... read more

  • Will they change names again?

    May 10, 2001 by
    Rated a Helpful Review
    Pros: Customer Service Friendly, On time bank statements
    Cons: Very Few Locations

    Summary: We just got Bank of the West in Albuquerque along with Wells Fargo as They both bought out First Security Bank. I have had all good transactions with them since they bought First Security out. I can always count on my money being there when its needed ... read more

  • A Good Choice

    Sep 7, 2000 by
    Rated a Helpful Review
    Pros: $5 bills, nice people, no checking account fee
    Cons: Not too many locations out of Bay Area

    Summary: When I first started banking with Bank of the West when I was 16 years old. I have never banked with anyone else. Checking is free, and the people are very helpful. The best part is that you can pull out $5 at a time. I haven't seen any other bank ... read more

  • The strength of the bear

    Aug 31, 2000 by
    Rated a Very Helpful Review
    Pros: free checking, e-timebanker
    Cons: nothing

    Summary: I opened my account at Bank of the West 10 years ago. I have not had one major problem with the bank since the opening of my account. The people change on a regular basis but the managers of my branch have been there for years. The people that work in ... read more

  • Banking without hassles

    May 12, 2000 by
    Rated a Very Helpful Review
    Pros: free checking, personal attention
    Cons: limited branches

    Summary: I have had a Free Checking account with Bank of the West since February 1999. There are no direct deposit or minimum balance requirements, however the free account offer is not always available. If you want one, keep it in mind to listen for the ads on ... read more

  • Express Customer Reviews

  • Horrid banking mortgage experience

    Nov 21, 2012 by
    Not rated yet
    Pros: none, worst of the worst banking experinces ever, i cant wait top really go public
    Cons: only that we ran out of time and they still failed but did fund

    Summary: Truly the poorest custommer support ever, the mortgage dept is incompetent and very poorly run, what worse is the managment knows and does not care, they really dont its the buisness model they have adapted and think is right and normal for the industry ... read more

  • Rude employees

    Oct 31, 2012 by
    Not rated yet
    Pros: Local bank manager and employees do care.
    Cons: Do not use their investment services - Hefty fees involved.

    Summary: I bought a structured CD through their investment services only to learn they never purchased it, kept my funds in a MMkt acct. Worst part was how rude they were when I called to find out what happened. Their local investment officer took days to return ... read more

  • just plain incompetent

    Sep 4, 2012 by
    Not rated yet
    Pros: none
    Cons: pretty much everything

    Summary: lousy lousy lousy servicethis is just yet another issue with them in a long list the branch doesn't even have a notary public and tells you to drive 20 miles over to their other branchHey BankoftheWest..take your so-called ... read more

  • Horrible

    Aug 2, 2012 by
    Not rated yet
    Pros: None
    Cons: They are still in business. 

    Summary: I have a boat loanthem and they keep saying I don't have the mandatory insurance which is BS.  My insurance coHamas has goneascent the info over and over yet they bill me at their x5 insurance rate monthly.It has to be criminal. ... read more

  • Not happy with Bank of the West

    Jun 8, 2012 by
    Not rated yet
    Pros: Don't have nothing nice to say about this bank!
    Cons:

    Bad services! They are not willing to wave the fees!

    Summary: I am very disappointed with Bank of the West, we have a loan thru this bank and was going to pay my monthly payment on the phone and they charge a $9 fee!! Very upsetting when your on bed rest and your not able to go to the bank and pay your ... read more

  • Don't Expect a Reasonable Time for Getting a Title Back after Payoff

    May 7, 2012 by
    Not rated yet
    Pros: I have no positive thing to say about Bank of the West.
    Cons: Don't expect timely service from them when you pay off your loan.

    Summary: I bought a Ranger Bass Boat from someone in SC that had the loan with Bank of the West (California). The loan was paid off on April 16. Bank of the West stated that they needed 13 business days to send the title. That is 17 calendar days. After requiring ... read more

  • This Bank

    Apr 24, 2012 by
    Not rated yet
    Pros: None!
    Cons: Everthing is bad in my opinion with this bank

    Summary: There bank employees think that they are IRS, CIA, FBI, and DEA employees. They harass customers because they are underpaid "wanta bees" that can not find a real job in the real world! Their employees get jealous of people who actually earn a good ... read more

  • Crappy Bank

    Apr 24, 2012 by
    Not rated yet
    Pros: nothing much
    Cons: the bad things are in my comments

    Summary: Went there to open a checking account. The bank is shabby and staffs are slow and uninteresting. After filling in the forms, they asked for this and that. Finally this old japanese female staff even asked for my company ID, after I refused to do the ... read more

  • Trinity

    Jan 28, 2012 by
    Not rated yet
    Pros: Pre - banking crisis they were fine.
    Cons: Poor customer services, unresponsive.

    Summary: Trinity is a division of The Bank of the West,  (financing company).  Never use them to finance your business equipment.  Every month I mail mypayment on the same date, two days before the payment due date. I initially spoke to ... read more

  • Bank of the Worst

    Feb 20, 2011 by
    Not rated yet
    Pros: I can't think of one.
    Cons: liars, cheaters, rude, withholds information and money, worst customer service ever experienced, poor management, terrible.

    Summary: Bank of the West is the worst bank ever. I have been talked down to, lied to, and treated like dirt. They have withheld money without any notice. They have shut off my card without any notice. They have been rude on numerous occasions, and when I was ... read more

  • Did you people get paid by the bank?

    Oct 8, 2010 by
    Not rated yet
    Pros: I thought they are a community bank.
    Cons: If not illegal, very sneaky tricks to charge you fees.  Rude customer service.

    Summary: This bank is a complete scam.  I have checking/saving/credit accounts with four big banks and as bad as these big banks are they can not catch up with Bank of the West.  Just head on over to consumberaffairs.com and read how they hold any ... read more

  • Bad Loan Experience

    Mar 4, 2010 by
    Not rated yet
    Pros: I could make payments online
    Cons: Horrible customer service and no accountability

    Summary: I had a HELOC with Bank of the West that I was paying off as part of a refinance. They submitted a payoff quote to escrow which was paid on time when the refinance went through. After they got their money, they contacted me saying they made a ... read more

  • Worst online banking..no email/phone help

    Feb 25, 2010 by
    Rated Show
    Pros: Local branch staff is Courteous and very helpful.
    Cons:  No Incentive for big balance accounts. 

    Summary: Local branches are fine: Good customer service and all, but if you will be using Online banking like me, customer service is non-existence.  First of all, regardless of accounts or big balance they will charge you fee for using it for ... read more

  • BANK OF THE WEST IS THE WORST

    Jul 10, 2009 by
    Rated Show
    Pros: none
    Cons: EVERYTHING!!!

    Summary: Bank of the West has the worst customer service.  After assessing fees to our account in error they proceeded to tell us it would take 3 business days to be reviewed and then another 2 business days to actually show up in our account.  WHAT ... read more

  • TERRIBLE!

    Apr 28, 2009 by
    Not rated yet
    Pros: They don't fingerprint you
    Cons: too many to list.

    Summary: Don't use this bank. They don't care about their customers and will not do anything to help them. They lock out your debit card every week causing a large hassle to reactivate it. Then they claim that it is "normal for a debit card to be locked for ... read more

  • Bank of the West - Don't trust them

    Jun 13, 2008 by
    Not rated yet
    Pros: None
    Cons: Unreliable, unprofessional, arrogant, not customer oriented

    Summary: Some time ago we went to Bank of the West to refinance our existing mortgage; it took them 3 months to tell us they couldn't do it. We paid $350 for the appraisal and we were told at the beginning that if not approved we would get a refund, NOT TRUE. ... read more

  • One Scary Bank

    Nov 3, 2007 by
    Rated Show
    Pros: Can't think of any!
    Cons: The one word that comes to mind is INCOMPETENT which isn't good for a bank.

    Summary: Another bank of west horror story. Things went south when the car loan was paid off! We had the loan through their bank in Denver & the title was sent to Calif. After a month and many phone calls it was determined the title must be lost. Know one we ... read more

  • Mediocre at best...

    Sep 29, 2006 by
    Rated Show
    Pros: Decent locations
    Cons: no running balance online, bad policies, fee heavy

    Summary: I was a customer of Commercial Federal Bank in Oklahoma, and was very satisfied with them for years. Bank of the West bought them out, and I have had mostly trouble with them. Things were fine for a while, and my wife and I opened a business account ... read more

  • The Bank That Doesn't Care...

    Jul 8, 2006 by
    Rated Show
    Pros: The tellers were courteous.
    Cons: My letter to the CEO prompted the standard customer service response "Please be assured..."

    Summary: I decided to open a business checking account with Bank of the West because I thought that a smaller, regional bank would be a better experience than one with a national character...How wrong I was! After they debited my account twice for the same ... read more

  • Former Commercial Federal depositer

    Dec 23, 2005 by
    Not rated yet
    Pros: None
    Cons: No on line credit card service, no phone payment service.

    Summary: When I heard the news that Bank fo the West was acquiring Commercial Federal, I was surprised and disappointed. I have banked at Commercial Federal for 10+ years. The transition was horrible. BOW was sending notifications of this change and changes ... read more

  • Total lack of CS

    Apr 14, 2005 by
    Rated Show
    Pros: Free checking, I suppose
    Cons: Extremely abysmal customer service.

    Summary: I am stunned by this bank's total lack of what I feel constitutes customer service. We deposited a large (81,000) check into an account thinking that as soon as it cleared, we would look into an interest bearing or whatever account. The check was made ... read more

  • Bad Customer Service experience

    Jan 22, 2004 by
    Rated Show
    Pros: Hm...
    Cons: Seemingly poor customer service

    Summary: For most of my car loan, things were fine -- when I paid it off, the title got sent to the wrong address. When I contacted them to see what was going on, I was given flat out incorrect information -- the service rep told me the bank would do certain ... read more

Showing 1-41 of 41 reviews


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