Highest Rated Review by the Community
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Rated a Very Helpful Review by the Epinions community Feb 16, 2005
Pros: Wide selection of banking products. Branches in five states.
Cons: Huge corporation; call center service uneven; branches vary.
Summary: The project of writing a review of a bank opens some intriguing questions. How do you review a bank? Is a bank a finished project, or a work in progress? In a way, it is a chance to turn the tables in some small way. When a bank considers lending ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Oct 24, 2011
Pros: A card with bears.
Cons: Everything about the bank.
Summary: I opened a checking account at Bank of the West because it was convenient. They have the SLOWEST processing times. On a monday I withdrew from my checking account my AVAILABLE BALANCE (I was buying a car in cash). After recieving a letter in the mail 4 ... read more
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Rated a Helpful Review by the Epinions community
Jun 16, 2011
Pros: Personalized service, where someone actually looks out for you.
Cons: Need more branches or ATMs available
Summary: It feels like a "Small Town" bank, as the staff remember me and make small conversation about specifics of my life showing they actually remember. I go in once a week, if that. I love that interaction, and no other bank I have ever done ... read more
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Not Yet Rated by the Epinions community
May 9, 2011
Pros: Brandon was nice, but not able to solve the problem
Cons: Loan department is a bunch of idiot monkeys
Summary: I just read some reviews - ummm, not the experience we had !My Mother sold her car to my son (Grandma to grandson transaction - should be easy). She had lost the title so my son goes to the DMV to get a new title in his name, ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Mar 8, 2010
Pros: Nice tellers
Cons: Everything about a bank
Hidden fees
No customer service
Outlandish protocols
Excessive holds
Excessive fees.
Summary: I have to go into the BoW regularly because a friend has an account there. They always ask me if I want to open an account of my own and I tell them I had a "free forever" account that they started charging fees on, and an old business account that I ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Jan 28, 2010
Pros: you can withdraw as little as $5 from their atms.
Cons: See above. Could care less about a 10 year old customer in good standing.
Summary: I had been a client since 2000 and at first really like the bank compared to other institutions that I had banked with in the past.Recently I have found them "stacking" checks (clearing the largest ones first so that the small ones will clear an ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Dec 29, 2009
Pros: Multi-state locations
Cons: SLOW customer service, Don't care about customers, SLOW debt transactions up to 5 days.
Summary: I have had repeated trouble with this bank and in four months quite using their services.I am a busy college student. Like many college students, I do not have an ample amount of cash flow, but I do in fact have money. I decided to get an ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Dec 4, 2007
Pros: many branches in Denver area
Cons: terrible customer service; "gotcha" fees; general incompetence
Summary: Bank of the West is a subsidiary of BancWest Corporation which is owned by BNP Paribas, a French bank. Check it out (Wikipedia and others). If you must go to this bank, avoid the branch on 16th Street in Denver where the customer service manager is a ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Aug 10, 2006
Pros: Too agitated right now to think of one.
Cons: Very bad customer service and high hidden costs.
Summary: II have a small business account with two debit cards at the BofW 5210 Mowry Ave. Fremont, CA 94538 Their debit card allows all transactions to go through even if there are not enough funds in the account. The problem is that they charge you ... read more
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Rated a Somewhat Helpful Review by the Epinions community
May 15, 2006
Pros: Good online access
Cons: Poor customer service, high junk fees
Summary: At the beginning of 2006, Bank of the West bought the bank where I had a home equity loan. Because Bank of the West has continually raised their variable interest rate, I shopped around and found a much better deal with a local bank with a lower fixed ... read more
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Rated a Somewhat Helpful Review by the Epinions community
May 10, 2003
Pros: This bank is within the reach of your son's pocketbook.
Cons: It is open until the dawn.
Summary: Actually, this bank is fully operational and active.
Financially, it is available to clients on an ad-hoc basis.
Great money machine in the summer time for all those who need this provider. Maximize your pocketbook and open you wings into this ... read more
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Rated a Helpful Review by the Epinions community
Oct 26, 2001
Pros: intimate, friendly, convenient, e-time banker
Cons: not as many ATMs
Summary: I used to bank at Wells Fargo since they seemed to be on every corner in every town. After too many hassles to mention, I was about to dig a hole in my backyard and put my savings there. I had been banking with Wells Fargo for 4 years and had the ... read more
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Rated a Very Helpful Review by the Epinions community
Aug 6, 2001
Pros: free checking, "small" bank environment
Cons: high fees
Summary: I used to drive by this building all the time. We didn't know what it was, just the bank on the corner. Years later my husband ended up joining there (before he was my husband) and found he liked it because it had "the little bank on the corner" ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Jun 21, 2001
Pros: Free Checking and good locations
Cons: They are involved with BancWest Investment Services through PrimeVest Financial Services. Worst Service on Earth.
Summary: I happened to invest approx. $300,000 with Jo Laurie Smeltzer at the San Mateo, CA.branch. She put me in ten Oppenheimer Funds. Last year PrimeVest took over and almost immediately made a mistake that has caused me the loss of $24,000.They did not write ... read more
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Rated a Somewhat Helpful Review by the Epinions community
May 10, 2001
Pros: Customer Service Friendly, On time bank statements
Cons: Very Few Locations
Summary: We just got Bank of the West in Albuquerque along with Wells Fargo as They both bought out First Security Bank. I have had all good transactions with them since they bought First Security out. I can always count on my money being there when its needed ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Sep 7, 2000
Pros: $5 bills, nice people, no checking account fee
Cons: Not too many locations out of Bay Area
Summary: When I first started banking with Bank of the West when I was 16 years old. I have never banked with anyone else. Checking is free, and the people are very helpful. The best part is that you can pull out $5 at a time. I haven't seen any other bank ... read more
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Rated a Helpful Review by the Epinions community
Aug 31, 2000
Pros: free checking, e-timebanker
Cons: nothing
Summary: I opened my account at Bank of the West 10 years ago. I have not had one major problem with the bank since the opening of my account. The people change on a regular basis but the managers of my branch have been there for years. The people that work in ... read more
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Rated a Very Helpful Review by the Epinions community
May 12, 2000
Pros: free checking, personal attention
Cons: limited branches
Summary: I have had a Free Checking account with Bank of the West since February 1999. There are no direct deposit or minimum balance requirements, however the free account offer is not always available. If you want one, keep it in mind to listen for the ads on ... read more
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- Express Reviews
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Not rated yet by the Epinions community Nov 21, 2012
Pros: none, worst of the worst banking experinces ever, i cant wait top really go public
Cons: only that we ran out of time and they still failed but did fund
Summary: Truly the poorest custommer support ever, the mortgage dept is incompetent and very poorly run, what worse is the managment knows and does not care, they really dont its the buisness model they have adapted and think is right and normal for the industry
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Not rated yet by the Epinions community Oct 31, 2012
Pros: Local bank manager and employees do care.
Cons: Do not use their investment services - Hefty fees involved.
Summary: I bought a structured CD through their investment services only to learn they never purchased it, kept my funds in a MMkt acct. Worst part was how rude they were when I called to find out what happened. Their local investment officer took days to return
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