Bank of the West

44 ratings (41 Epinions reviews)
Epinions Product Rating: Disappointing
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    Highest Rated Consumer Review by the Community

  • A Small Depositor And A Great Big Bear

    Feb 16, 2005 by
    Rated a Very Helpful Review
    Pros: Wide selection of banking products. Branches in five states.
    Cons: Huge corporation; call center service uneven; branches vary.

    Summary: The project of writing a review of a bank opens some intriguing questions. How do you review a bank? Is a bank a finished project, or a work in progress? In a way, it is a chance to turn the tables in some small way. When a bank considers lending ... read more

  • Bank of the Worst experience ever!

    Aug 1, 2013 by
    Not yet rated.
    Pros: This bank has some cute stuffed toy bears in the bank.
    Cons: Unprofessional, disorganized staff; Slow service; poor communication.

    Summary: We opened an account with this bank because it was convenient and had lock boxes available. The service is slow, the tellers shout at us as if we're deaf because we have gray hair, the entire staff repeatedly laughs among themselves while ignoring ... read more

  • Read the reviews; Don't bank here!

    Oct 24, 2011 by
    Rated a Helpful Review
    Pros: A card with bears.
    Cons: Everything about the bank.

    Summary: I opened a checking account at Bank of the West because it was convenient. They have the SLOWEST processing times. On a monday I withdrew from my checking account my AVAILABLE BALANCE (I was buying a car in cash). After recieving a letter in the mail 4 ... read more

  • Better than I could hope for

    Jun 16, 2011 by
    Rated a Very Helpful Review
    Pros: Personalized service, where someone actually looks out for you.
    Cons: Need more branches or ATMs available

    Summary: It feels like a "Small Town" bank, as the staff remember me and make small conversation about specifics of my life showing they actually remember. I go in once a week, if that. I love that interaction, and no other bank I have ever done ... read more

  • Bank of the west pain in the BUTT

    May 9, 2011 by
    Not yet rated.
    Pros: Brandon was nice,  but not able to solve the problem
    Cons: Loan department is a bunch of idiot monkeys

    Summary: I just read some reviews - ummm, not the experience we had !My Mother sold her car to my son (Grandma to grandson transaction - should be easy).   She had lost the title so my son goes to the DMV to get a new title in his name,  ... read more

  • Bank of the Worst

    Mar 8, 2010 by
    Rated a Helpful Review
    Pros: Nice tellers
    Cons: Everything about a bank

    Hidden fees
    No customer service
    Outlandish protocols
    Excessive holds
    Excessive fees.

    Summary: I have to go into the BoW regularly because a friend has an account there. They always ask me if I want to open an account of my own and I tell them I had a "free forever" account that they started charging fees on, and an old business account that I ... read more

  • Customer Service? I think not!

    Jan 28, 2010 by
    Rated a Helpful Review
    Pros: you can withdraw as little as $5 from their atms. 
    Cons: See above. Could care less about a 10 year old customer in good standing.

    Summary: I had been a client since 2000 and at first really like the bank compared to other institutions that I had banked with in the past.Recently I have found them "stacking" checks (clearing the largest ones first so that the small ones will clear an ... read more

  • A Corporate Bank

    Dec 29, 2009 by
    Rated a Helpful Review
    Pros: Multi-state locations
    Cons: SLOW customer service, Don't care about customers, SLOW debt transactions up to 5 days.

    Summary: I have had repeated trouble with this bank and in four months quite using their services.I am a busy college student. Like many college students, I do not have an ample amount of cash flow, but I do in fact have money.  I decided to get an ... read more

  • Foreign Owned Bank with Bad Service

    Dec 4, 2007 by
    Rated a Helpful Review
    Pros: many branches in Denver area
    Cons: terrible customer service; "gotcha" fees; general incompetence

    Summary: Bank of the West is a subsidiary of BancWest Corporation which is owned by BNP Paribas, a French bank. Check it out (Wikipedia and others). If you must go to this bank, avoid the branch on 16th Street in Denver where the customer service manager is a ... read more

  • Horrendous Customer Service and Sneaky Debit Charges

    Aug 10, 2006 by
    Rated a Helpful Review
    Pros: Too agitated right now to think of one.
    Cons: Very bad customer service and high hidden costs.

    Summary: II have a small business account with two debit cards at the BofW 5210 Mowry Ave. Fremont, CA 94538 Their debit card allows all transactions to go through even if there are not enough funds in the account. The problem is that they charge you ... read more

  • Bank of the Worst

    May 15, 2006 by
    Rated a Helpful Review
    Pros: Good online access
    Cons: Poor customer service, high junk fees

    Summary: At the beginning of 2006, Bank of the West bought the bank where I had a home equity loan. Because Bank of the West has continually raised their variable interest rate, I shopped around and found a much better deal with a local bank with a lower fixed ... read more

  • A bearish source for money for those who need it.

    May 10, 2003 by
    Rated a Helpful Review
    Pros: This bank is within the reach of your son's pocketbook.
    Cons: It is open until the dawn.

    Summary: Actually, this bank is fully operational and active. Financially, it is available to clients on an ad-hoc basis. Great money machine in the summer time for all those who need this provider. Maximize your pocketbook and open you wings into this ... read more

  • A bank that actually cares!

    Oct 26, 2001 by
    Rated a Very Helpful Review
    Pros: intimate, friendly, convenient, e-time banker
    Cons: not as many ATMs

    Summary: I used to bank at Wells Fargo since they seemed to be on every corner in every town. After too many hassles to mention, I was about to dig a hole in my backyard and put my savings there. I had been banking with Wells Fargo for 4 years and had the ... read more

  • The little bank on the corner...

    Aug 6, 2001 by
    Rated a Very Helpful Review
    Pros: free checking, "small" bank environment
    Cons: high fees

    Summary: I used to drive by this building all the time. We didn't know what it was, just the bank on the corner. Years later my husband ended up joining there (before he was my husband) and found he liked it because it had "the little bank on the corner" ... read more

  • BancWest Investment Services

    Jun 21, 2001 by
    Rated a Helpful Review
    Pros: Free Checking and good locations
    Cons: They are involved with BancWest Investment Services through PrimeVest Financial Services. Worst Service on Earth.

    Summary: I happened to invest approx. $300,000 with Jo Laurie Smeltzer at the San Mateo, CA.branch. She put me in ten Oppenheimer Funds. Last year PrimeVest took over and almost immediately made a mistake that has caused me the loss of $24,000.They did not write ... read more

  • Will they change names again?

    May 10, 2001 by
    Rated a Helpful Review
    Pros: Customer Service Friendly, On time bank statements
    Cons: Very Few Locations

    Summary: We just got Bank of the West in Albuquerque along with Wells Fargo as They both bought out First Security Bank. I have had all good transactions with them since they bought First Security out. I can always count on my money being there when its needed ... read more

  • A Good Choice

    Sep 7, 2000 by
    Rated a Helpful Review
    Pros: $5 bills, nice people, no checking account fee
    Cons: Not too many locations out of Bay Area

    Summary: When I first started banking with Bank of the West when I was 16 years old. I have never banked with anyone else. Checking is free, and the people are very helpful. The best part is that you can pull out $5 at a time. I haven't seen any other bank ... read more

  • The strength of the bear

    Aug 31, 2000 by
    Rated a Very Helpful Review
    Pros: free checking, e-timebanker
    Cons: nothing

    Summary: I opened my account at Bank of the West 10 years ago. I have not had one major problem with the bank since the opening of my account. The people change on a regular basis but the managers of my branch have been there for years. The people that work in ... read more

  • Banking without hassles

    May 12, 2000 by
    Rated a Very Helpful Review
    Pros: free checking, personal attention
    Cons: limited branches

    Summary: I have had a Free Checking account with Bank of the West since February 1999. There are no direct deposit or minimum balance requirements, however the free account offer is not always available. If you want one, keep it in mind to listen for the ads on ... read more

  • Express Customer Reviews

  • Horrid banking mortgage experience

    Nov 21, 2012 by
    Not rated yet
    Pros: none, worst of the worst banking experinces ever, i cant wait top really go public
    Cons: only that we ran out of time and they still failed but did fund

    Summary: Truly the poorest custommer support ever, the mortgage dept is incompetent and very poorly run, what worse is the managment knows and does not care, they really dont its the buisness model they have adapted and think is right and normal for the industry ... read more

Showing 1-20 of 41 reviews
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