Centura Bank

Pros: I am permitted to close my account.
Cons: They might charge me for early account closing. Lots of other fees. Poor interest.

Centura Bank swallows these days SFNB (Security First Network Bank), since they were both in the family of RBC (“Royal Bank of Canada”). My SFNB “Interest Checking” account was automatically converted into a Centura “Web Premier Checking” account. Let me...

Pros: they have online banking that works with quicken
Cons: HIGH fees, poor customer service

I hadn't thought to write an opinion about a bank, until I read the one on the homepage today. I have to totally agree that Centura is all about fees. They will charge you for everything. I do live in NC, so I have access to local bank atms, so I am...

Pros: They seem to be able to handle basic transactions properly.
Cons: Expensive, no service, no loyalty.

I own a business that does a brisk trade in a small town. After several fiascos with Bank of America not being able to do basic deposits correctly, I tried RBC Centura. Well, After about a year, RBC Centura does handle deposits correctly. That's about ...

Pros: I can close my account for no fees!
Cons: Customer service, web site both look & feel and access, fees, my entire experience

I've been with SFNB since it's inception and have not once had an issue that wasn't dealt with quickly and professionally. In fact, in the years I was with SFNB I've had to call them only a couple of more times than I've had to call Centura in the last...

Pros: accurate (aren't they all?
Cons: high fees, misleading offers

My personal checking is with Centura (they bought out my bank). Well, I keep a pretty good balance there, and have been in good standing for years.

Centura - *my* bank, mind you - sends me a really great credit card offer in the mail. It says...

Pros: None
Cons: Incompetent customer service, fees fees and more fees

Centura is the worst bank I have ever dealt with. The most recent fiasco concerned a deposit I mailed to them in one of their own self-addressed, postage-paid envelopes especially for deposits. I drop this off at the post office. 20 days later, the...

Pros: Zero
Cons: unresponsive customer service, incompetence, high fees, shoddy online bill pay

I was a SFNB customer who got stuck with Centura after the merger.

1. The online bill pay is shoddy. Centura missed/lost several payments and after I initiated a bill pay 'investigations', I never received the promised phone calls. Any time I...

Pros: none
Cons: many

I , too am a customer of RBC by their acquisition of AmSouth bank here in Alabama. I never had a problem with AmSouth whatsoever. When AmSouth switched to RBC, I was not working, and because I had very little money, I did not look for other banking ...

Pros: None
Cons: Excessive fee. Poor customer attitude

If you trust this "institute" with your money be prepared to be milked to death. I started my checking account with SFNB which had no monthly service fees and after Centura bought them out they imposed a 20.00 per month fee. The ONLY notice I received...

Pros: Not sure there are any left
Cons: Customer service, fees

I have been an SFNB banking customer since 1996. I have stayed with the bank through their RBC buyout and the latest Centura merger.

However, since this last merger I have noticed a decline in customer service and an increased in fees. What...

Pros: Excellent Customer Service both over phone and in branches. Account types fit customers needs.
Cons: Only located through out 5 states (I hear they are expanded to more states though)

I am so satisfied with RBC Centura Bank, they are wonderful, I can't see why anyone would rate this institution so bad. But as I notice, the only reviews so far are from SFNB customers, (Security First Network Bank -a struggling internet bank, Centura...

Pros: None
Cons: Ripoff fees, horrible customer service

Like many others, I found myself a customer of Centura after they acquired SFNB. I would have left right away but I have numerous automatic payments set up that would be a pain to change, so I haven't gotten around to it. Now I find that the idiots at...

Pros: Can't think of any
Cons: Absolutely terrible customer service

I was a SFNB, Security First Internet Bank, customer for 5 years and liked it a lot. A couple of months ago I found that I had been delivered to Centura. I was in Europe at the time, and found I could no longer use my ATM card. Eventually I learned...

Pros: None at all
Cons: High fees; unresponsive customer service; inability to get through via telephone

I have had nothing but awful experiences with this bank. My account was automatically converted from SFNB to Centura, and what followed can only be described as a nightmare. They began imposing incredibly high service fees without any communication,...

Pros: Accounts FDIC insured to $100,000
Cons: Fees, poor service, low interest rates, more fees, errors, errors, errors.

My SFNB account was moved to Centura, who immediately set about stealing my money by charging fees which were incorrect even by their own confiscatory standards. I have a lot of inertia because I am all set up with e-pays, but even so I'm fed up enough...