Citibank

Pros: Over the phone mortgages!
Cons: They keep up with you until you are done

I have had a Citibank mortgage for 9 years and must say, there is no problem. I do know that some parts of banks work better than others. But, last summer they called me and asked if I wanted to convert my variable rate mortgage to a fixed rate one. I...

Pros: The future is here now, secure, rapid service, ease of use, accurate, Quicken happy
Cons: Mega-corp, requires some techno-savvy, It's still a bank

After my 10 year love affair with a smallish local bank was abruptly ended by a merger with a not-so-nice mega-corp, I had to choose a new bank. The void of community banks caused by the merger brought many new small community banks to town and I looked...

Pros: well... a lot !! easy, fast and worldwide
Cons: I dont find it

My husband and I live in Bremen, Germany. On 1999 we went to Indonesia to celebrate our Wedding traditionally and for this Wedding we received
money or checks from our friends. There were 2000 guests on our Party, so
you can imagine how many...

Pros: convenient and efficient
Cons: many ridiculous fees

Citibank to me, is like the McDonalds of the banking world. There's one on every corner and they have become a global, money making oppressive corporation. They treat customers that don't make 6 figures like McDonalds treats its employees. It is the...

Pros: good customer service
Cons: hard to navigate

OKay, I know I gave Citibank a favorable rating a while bank and they're still a great bank, but omigod their website just stinks! When I first joined Citibank and I then registered online so I can have access to my bank accounts, I had a little bit of...

Pros: So many
Cons: None

I am right out of college- so when things are broken, stolen, etc- I treally hurts me financially.
Citibank Visa has been so good to me- paying me back for stolen items, things i was double billed for, things i shouldn't have been billed for, etc....

Pros: Phenomenal Web Banking, lots of branches
Cons: High fees.

Their web banking is great. They pay most of my bill electronically within two days. With automated scheduled payments (rent etc...) I only have to deal with the bank 5 times a month. I get cash or deposit money once a week and pay bills only once a...

Pros: everything financial at one site, anyone can use it
Cons: private network is slow

I have been using Citibank for over 15 years. They were good before they introduced online banking but now they are wonderful. I started online banking when Citibank first introduced it many years ago. You don't have to be a computer 'geek' to use it....

Pros: Citibank has strong marketing, but questionable interest rate policy.
Cons: Recent statement February 2003 revealed hidden rate increase.

SITUATION:

On my February statement for my CitiBank platinum credit card, I noticed that the interest rate charged had gone up from 9.65% to 19.95%, without any notice, warning, explanation, nothing. I spend a half hour on the phone with them...

Pros: Good online banking system.  Allows you to see clearly all the sneaky fees they impose.
Cons: High, poorly disclosed fees, poor treatment of customers, lack of professionalism at local branches

Anyone who peruses complaint blogs will notice the hue and cry over the new (Nov 2008) $10 Fee Citibank charges every time one's account dips into Checking Plus.  The whole point of Checking Plus is to eliminate the worry about overdrawing an ...

Pros: ONLY the website
Cons: Disorganized, Bureaucratic, Customer Service doesn't seem to want to help you

All I wanted to do was add a signer to my checking and savings accounts... The first few times I called to do this, the person would tell me that I needed to go to the nearest branch (you think that they would be able to see that I opened my account ...

Pros: lots of branches, great sounding ads
Cons: uninformed reps, lack of fulfullment

In response to a Citibank offer (a palm 105 for opening an internet account), I opened an account in December, 2002. The reps I spoke with gave incorrect info regarding how I could fund the account, offered to let me fund the account with electronic...

Pros: none
Cons: terrible customer service, frequent errors

Citibank Direct Banking (Online banking) represents the lowest point of customer service and integrity in today. I simply have lost respect and trust in the bank that hire the worst possible employee who make frequent errors that cost customers...

Pros: Established Name
Cons: Poor Customer Service; Inaudible Phone Operators

I've never received such poor service from a bank before now. I recently applied for a savings account at citibank online thinking it will be an easy and time-efficient way to do it. I was wrong. I was sent a letter telling me that they need some ...

Pros: Easy to use, reliable, online banking system
Cons: Slow, poor, apathetic customer service

On several trips to both Citibank locations here in Marin county, California, the service was horribly slow and inadequate. Lack of having a sufficient number of tellers available combined with service apathy equates to customer frustration. On my ...