Citibank

Pros: Convenience, Sufficient ATMs for instant service
Cons: I don't know any, depends on what service you are looking for

Last Wednesday I have opened a Citibank savings and checking account by phone. The representative who was very pleasant took my application over the phone. The following week I received my new ATM card along with my savings and checking account number...

Pros: Internet banking is efficient and easy to use
Cons: Not a Lot of locations South of NY

I have used Citbank as my main bank for years, ever since before I started college. I chose this bank, to be completely honest, because it was the bank that my father used and since he went there regularly, he was able to make deposits for me. However, ...

Pros: Worldwide presence
Cons: Bad costumer service, low rates for savings.

I've have had some many problems with Citibank, that I just don't know where to begin...... at first it seemed like a very decent bank, with good client service and good interest rates being paid for your money..... but all of a sudden, service got...

Pros: Free Bill Pay, 24 Hour Customer Service, Free Checking.
Cons: Automated Phone system updates slow

When Citibank bought out Cal Fed, they kept a constant line of communication open with the merger cu ...

Pros: Good coverage in Chicago
Cons: Customer NO-service

Three weeks have gone by since we first started trying to open two linked checking accounts. Representatives are either very poorly trained or simply do not listen. Attempted to sign up online but kept getting bumped off and application was not...

Pros: Tellers are nice but can't help the delay time
Cons: Poor service

What normally takes less than 10 minutes to process a transaction through CalFed now takes 30 minutes with the change over. Most is wait time with not enough tellers. CalFed desk staff from new application use to help out when they see long lines but...

Pros: No Annual Fee Cash back on purchases
Cons: Poor customer service 10-minutes of sales pitches everytime you call

Citi does not stand up for their customers! I purchased several light fixtures online for our kitchen renovation project at a cost of $300. When the box arrived, the lights inside were bent, broken and unusable. Because the shipping container had ...

Pros: Good customer service. Useful Website. Nice looking ATM card.
Cons: Charges me to exist.

I am a normal kind of guy. I use my ATM card 3 or 4 times a week, I buy things in stores with my debit card, I write the odd check here and there for rent and bills. In a normal month, my average balance is probably around the $1500 mark. Citibank seems ...

Pros: NONE, Too many fees, LIES
Cons: Online Bill payment? Checks Don't come. THEY OPENLY LIED TO ME

On 12/08, I made a bill payment, for my rent, which is due December 15th. I was told to give it 5 business days,and thought that it would all be OK. As of today, 12/21, the check has still NOT come at all. When I called, I was told that I had to wait...

Pros: Free bill payment
Cons: They are not internet savvy, not even close.

I had an account over at citi/fi and when Citibank closed citi/fi offered me a 100.00 to switch to Citibank Online.

The switch was so painful I can hardly describe it. I had no access to my funds for about 10 days, and they did not know when...

Pros: Nothing stands out
Cons: Terrible service--higher than average prices

This bank has a web site to let you review account info and schedule payments. These functions are very simple and work pretty well. But heaven forbid you need something more than a computer program to help you when dealing with Citibank. For quite a...

Pros: 5% savings
Cons: Insecure. Ignoring by online customer support. Debit card blocked - EVERYTHING is blocked.

I opened online checking and savings account month ago. I received their welcome package 3 days after. Sent back signature page. I received checks today, and never received debit card that supposed to come couple days after welcome package. I sent two ...

Pros: Not one.
Cons: Citibank in not a loyal business. Customer service fraudulent with information to close my case.

I ordered Christmas baskets for my clients this year. The vendor shipped the baskets from California direct my clients. They wrote the wrong company name in the "Sent by:" box. None of my clients knew their basket was from my company. The basket vendor ...

Pros: Charges you with unwanted, unauthorized insurance
Cons: Offers a high credit line

Having had all kinds of credit cards all throughout college, I have decided to consolidate all my debts into one single card soon after graduation. When I first received my Citibank Platinum in the mail, I was ecstatic. Now, I finally only have one...

Pros: Good on-line capability
Cons: Rotten customer service

I've been a customer of Citibank for many years. I started with them when they were one of the few banks that had on-line capabilities. Over the years their online features have become more robust, easy to use, and helpful.

BUT... God help...