Citibank

178 ratings (167 Epinions reviews)
Epinions Product Rating: OK
5 stars
23
4 stars
33
3 stars
17
2 stars
20
1 star
74
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    Highest Rated Consumer Review by the Community

  • Citibank Online- Easy to Use and Reliable

    Dec 9, 2000 by
    Rated a Very Helpful Review
    Pros: Easy to navigate
    Cons: None

    Summary: I have been using Citibank for about 2.5 years, since I graduated from college. I couldn't very well have a bank in Bloomington, IN and an address in Chicago, IL so it was time to graduate from the IU Credit Union (a very nice bank, by the way). Since ... read more

  • Verizon Rebate Card

    Dec 16, 2013 by
    Not yet rated.
    Pros: Absolutely Nothing!
    Cons: Citibank is to large to fail but they will fail you!

    Summary: Mine is a long story. It began when my wife used a debit card from my non-Citibank check account to purchase a pair of prescription glasses from the Navy Exchange on Pensacola Naval Air Station. The glasses were incorrectly made and she was given ... read more

  • Horrible Idea of a Banking Institution

    Aug 14, 2012 by
    Not yet rated.
    Pros: Rewards? I would never know since they froze my account without telling me.
    Cons: Everything mentioned above.

    Summary: I wanted to switch to a checking account with rewards and having a citi checking account would be great since I have bill pay and direct deposit which makes me eligible to earn around 8k points in one year. At the same time, i decided to open a credit ... read more

  • Student account ATMs - NOT free at other banks

    Jul 18, 2012 by
    Not yet rated.
    Pros: None
    Cons: Misleading info on student account ATM use

    Summary: this exchange speaks for itself as to misleading information on line AND from reps in customer service 7/17/12 ON LINE EXCHANGE WITH CITIBANK ABOUT STUDENT ACCOUNT ATM USE Welcome A Citi representative will help you in approximately 0 minutes 3 ... read more

  • terrible customer service!

    Jul 28, 2011 by
    Not yet rated.
    Pros: I dont pay for shipping of my card (??!!!) so far
    Cons: customer service
    long waiting period for credit card
    they make mistakes on the account

    Summary: I got married recently, my husband added me to his account and ordered a credit card for me. It took 7 weeks for the card to arrive in mail!Once I opened it I found out my last name is spelled incorrectly (!!!) so I called the customer service ... read more

  • Citibank can go f*ck itself

    May 27, 2011 by
    Not yet rated.
    Pros: Many locations, accessibility
    Cons: Sh*tty customer service, slow to return lost money, straight up steals your money

    Summary: I've been banking with Citibank for almost four years and, while I consider myself a patient person, I have to say that I am through with this bank.  It has frustrated me to such a degree that I think I can feel ulcers forming just thinking about ... read more

  • BE VERY AFRAID!!!

    Mar 8, 2010 by
    Not yet rated.
    Pros: none
    Cons: don't call on a weekend because your call will be answered in another country.

    Summary: NEVER USE CITI and especially not with EXPEDIA!!!!!!!!!!!!!!!!! BE WARNED!!!!i opened up a mastercard with them via expedia.com so i can get $50 discount on my holiday. i made one transaction for this and i paid them back immediately, but, since ... read more

  • Citibank is a scam bank!

    Feb 15, 2010 by
    Rated a Helpful Review
    Pros: none none none none none none none none none none none none none none none.
    Cons: Theyre all the same! CROOKS! 

    Summary: Citibank has a scam where if you spend a certain amount, you're supposed to get 'Deferred' dollars. $50 to b exact. The problem is that you can only buy groceries and gas to get the $ and everytime you buy, they only add about a penny to the dollars ... read more

  • 5% CD

    Jan 22, 2010 by
    Rated a Helpful Review
    Pros: Citibank is the worst bank.  They used stimulus to name Mets Stadium too.
    Cons: Watch out for with your money if you deal with them. 

    Summary: March 2009 I get an email from Citibank that I can get a 5% CD for a minimum depsoit of $20K.  SO I phone the number they gave & the gal takes all my info with an investment firm's money market account number.  She told me within the week ... read more

  • Not to be trusted

    Sep 12, 2009 by
    Not yet rated.
    Pros: Many locations throughout US and worldwide.
    Cons: Misleading practices of bank representatives.

    Summary: Why would one want a banker that lies to a customer's face in order to open a "better" account that will incure monthly service charges, while it was promised to be free? It happened in my case. They also had an on-going promotion for 10,000 bonus TY ... read more

  • Frustrating experience

    Jul 26, 2009 by
    Not yet rated.
    Pros: Don't remember, but something must have influenced my decision to use Citi.  
    Cons: See above.

    Summary: I wanted to close my account a year ago when taking out funds for a house purchase.  The representative convinced me to leave it open (a mistake) in case I needed to use the account in the future.  No mention was made of the minimum balance ... read more

  • Sneaky Hidden Fees from a Desperate Financial Giant

    Dec 3, 2008 by
    Rated a Helpful Review
    Pros: Good online banking system.  Allows you to see clearly all the sneaky fees they impose.
    Cons: High, poorly disclosed fees, poor treatment of customers, lack of professionalism at local branches

    Summary: Anyone who peruses complaint blogs will notice the hue and cry over the new (Nov 2008) $10 Fee Citibank charges every time one's account dips into Checking Plus.  The whole point of Checking Plus is to eliminate the worry about overdrawing an ... read more

  • Steer Clear of CitiBank

    Nov 2, 2008 by
    Not yet rated.
    Pros: THe customer service reps were all very nice people
    Cons: The reps just couldn't/wouldn't do what I requested. 

    Summary: I too had a negative experience with the customer service department (letters from "S. Larson" and six reps) over the course of almost three months.  All I wanted was a letter verifying what they told me over the ... read more

  • Incompetent service, indifferent reps, useless company

    Sep 29, 2008 by
    Rated a Helpful Review
    Pros: So huge they won't be going kaput soon (unfortunately)
    Cons: You name it, it was bad or worse.

    Summary: The worst service ever. Our old local bank was taken over by Citibank years ago and we thought why not stay with them and give them a shot? They had our savings, checking, and several investment and retirement accounts. Our life savings. Plus a ... read more

  • Deceptive, sneaky, and oh, man, the FEES!

    Apr 17, 2008 by
    Rated a Very Helpful Review
    Pros: Low HELOC rate
    Cons: Deceptive, possibly illegal, definitely shady business practices. Phone customer service staff barely speak English.

    Summary: We got a HELOC from Citibank last year. Here is the letter I wrote the branch credit manager after several months: November 11, 2007 To Whom It May Concern: We are writing this letter to formally complain about the deceptive behavior of one of ... read more

  • Why we agree Citibank is a criminal organization like Enron

    Mar 17, 2008 by
    Rated a Helpful Review
    Pros: Not one.
    Cons: Citibank in not a loyal business. Customer service fraudulent with information to close my case.

    Summary: I ordered Christmas baskets for my clients this year. The vendor shipped the baskets from California direct my clients. They wrote the wrong company name in the "Sent by:" box. None of my clients knew their basket was from my company. The basket vendor ... read more

  • Worst Customer Service

    Feb 28, 2008 by
    Rated a Helpful Review
    Pros: Established Name
    Cons: Poor Customer Service; Inaudible Phone Operators

    Summary: I've never received such poor service from a bank before now. I recently applied for a savings account at citibank online thinking it will be an easy and time-efficient way to do it. I was wrong. I was sent a letter telling me that they need some ... read more

  • Citigroup-s Woes don't translate to consumer

    Jan 21, 2008 by
    Rated a Very Helpful Review
    Pros: Great online banking web site, excellent assortment of financial products that are well integrated.
    Cons: Citibank Gold has excellent telephone customer service. Other accounts may be spotty.

    Summary: There's no doubt that Citigroup has lost much of its luster recently, due to its poor investments in the subprime market. However, its two main consumer branches, Citibank and Smith Barney brokerage are continuing to provide excellent service and ... read more

  • My Preferred Bank

    Jan 16, 2008 by
    Rated a Helpful Review
    Pros: Internet banking is efficient and easy to use
    Cons: Not a Lot of locations South of NY

    Summary: I have used Citbank as my main bank for years, ever since before I started college. I chose this bank, to be completely honest, because it was the bank that my father used and since he went there regularly, he was able to make deposits for me. However, ... read more

  • Decent though managers are kind of pushy

    Dec 9, 2007 by
    Rated a Very Helpful Review
    Pros: Wide range of services
    Cons: Interest rates a little behind other banks

    Summary: I was a Cal Fed ( California Federal Bank ) customer going back to the early 1990's; in March 2003 it was absorbed into Citibank. My current accounts are a money market fund ( with checking ), a standard checking account with interest, and some CDs. ... read more

  • Hassle-Free Banking (Finally!)

    Nov 13, 2007 by
    Rated a Very Helpful Review
    Pros: Great promotional rates, no hassle, excellent website, great rewards
    Cons: Only that I had used other banks before Citibank

    Summary: After almost 2 years, 2 checking accounts, and 2 savings accounts, I can honestly say I have been completely satisfied with Citibank. How I Became a Customer At the time I opened my current accounts, I was fed up with banks. My previous ... read more

Showing 1-20 of 167 reviews
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