First National Bank of Omaha

44 ratings (42 Epinions reviews)
Epinions Product Rating: Disappointing
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    Highest Rated Consumer Review by the Community

  • FNBO Direct: Not Too Bad So Far...

    May 22, 2009 by
    Rated a Very Helpful Review
    Pros: Best savings account interest on the Internet; now at 1.65 APY.
    Cons: Lack of Quicken Web-connect; lackluster website.

    Summary: Saving for our children's future, for a house, for a car, the concept seems simple enough, but the actual practice can be daunting, especially concerning the ever increasing tough economic times were are living through.So, when I finally did ... read more


    Mar 13, 2013 by
    Not yet rated.
    Pros: Taught me not to trust banks at a young age
    Cons: heartless money grubbers, no customer service, high interest rates,  scum, rude

    Summary: I banked here when I was about 18 or 19 (4 years ago).  WORST bank I have ever dealt with.  I overdrafted one month, & they automatically took out $38 from my account.  Not a big deal IF I WAS EXPECTING IT... Because I ... read more

  • Wirst National Bank

    Jun 6, 2011 by
    Not yet rated.
    Pros: First National Bank continues to build newer bigger and better bank locations all around!
    Cons: Thousands of upper managerial and accounting  people were no longer needed! Occupied by whom?

    Summary: The First National bank in Council Bluffs is employed by people from Council Bluffs – Often referred to by people across the river in Omaha as Council Truckee. But even at that you as a manager of a bank should have a customer service code that ... read more

  • Lowered our credit limit over $17,000 dollars!!!!

    Jun 17, 2010 by
    Not yet rated.
    Pros: NONE NONE NONE NONE NONE NONE Zero zero zero zero zero zero zero zero
    Cons: Interest high...lowered credit limit after 17 years of an account in good standing

    Summary: MY husband has had this credit card for over 17 yrs. We just moved so our last payment was late.I made the payment over the phone(which was to be posted the next took 3 days!!!) He received a letter informing him that his credit limit was ... read more

  • Ethics and 1st National Bank of Omaha Credit Cards do not go together....

    Mar 10, 2010 by
    Not yet rated.
    Pros: ZERO
    Cons: Watch your interest rate rise and your credit line fall.

    Summary: I have made my payments on time and have never defaulted.  I just made an extra payment on March 1st.  Their "reward" to me? Reduce my credit line by another $50 on March 5th when the statement cut. Back in February they had ... read more

  • My opinion is lower than 1 star......

    May 6, 2009 by
    Not yet rated.
    Pros: Walk in customer service reps are very polite and professional.
    Cons: The  reps that the public has contact with cannot solve any problems for you. 

    Summary: I am a personal rep for an estate where I had to deal with 5 banks during the course of the administration of the estate. First National Bank of Omaha has been the worst by far to deal with. The personal bankers at the branches are friendly but they ... read more

  • A bank book makes good reading - better than some novels. ~Harry Lauder

    May 27, 2008 by
    Not yet rated.
    Pros: The occasionally satisfactory customer service.
    Cons: It would suffice to say: EVERYTHING.

    Summary: First National is without a doubt the worst bank I have ever come across. Their terms and fees with their credit cards are absurd; I would never EVER recommend this to anyone. The customer services representatives come in two types: pleasant and helpful ... read more

  • WARNING - First National Bank of Omaha Credit Card

    Dec 6, 2007 by
    Rated a Helpful Review
    Pros: 1.99% sounds like a great deal
    Cons: Be human, make ONE mistake, and you'll pay through the nose!

    Summary: (Cincinnati, OH) Recently divorced, I planned a budget to pay off some debt. I came across their offer in the mail for 1.99% on balance transfers for the life of the original transfer. I thought this was a great deal, I'll have this paid off in 2008 ... read more


    Nov 30, 2007 by
    Rated a Very Helpful Review
    Pros: Absolutely None!
    Cons: The Government needs to pass laws to stop these types of business practices

    Summary: I have excellent credit and have never had a problem with any credit card issuer for 15 years prior to dealing with first national bank of Omaha. They gave good rate to start. Then they stated they did not receive my payment even though it was mailed ... read more

  • A long road out of hell, Literally!

    May 30, 2001 by
    Rated a Very Helpful Review
    Pros: Got Credit..
    Cons: Slow Service, Painful Support Hours. Too many different Divisions.

    Summary: While not a direct consumer of 1st National Bank of Omaha I am a direct consumer of there Hurley Retail Services division. I have had NOTHING but horrible problems with this specific group of 1st National Bank. I was enticed to credit with ... read more

  • Bank on First National Omaha

    Feb 2, 2001 by
    Rated a Very Helpful Review
    Pros: 24 hour telephone service; free ATMs; won't sell mortgage
    Cons: none

    Summary: I have banked with First National Bank of Omaha since the early 1990s. My employer was nearby and being close to work it was just as easy to bank there as anywhere else. Well, that is why I started, but why did I STAY? I like the fact that ... read more

  • Helpful is their FIRST name!

    Jul 26, 2000 by
    Rated a Very Helpful Review
    Pros: Great service!
    Cons: none

    Summary: If you're looking for something negative about this won't find it in this review. Fortunately (since I bank with them) I cannot say anything bad about them. I have banked with First National for about 5 years, and in that time have ... read more

  • No complaints

    Jun 26, 2000 by
    Rated a Very Helpful Review
    Pros: free checking, friendly employees, online banking
    Cons: none

    Summary: What can you say...its a bank! I didn't realize how good my bank actually was until my boyfriend got a checking account at another Omaha bank. My experience with First National employees has always been good. They are professional, ... read more

  • Express Customer Reviews

  • Awful Stay away!!!!!!!

    Jul 18, 2013 by
    Not rated yet
    Pros: None at all.
    Cons: Good customers trated like lepers.

    Summary: I have had 2 FNBO credit cards for over 3 years. I was hospitalized last week and my payments wer 2-3 days late...after PERFECT payment record. These BOZOS cut my credit limit in half. I will pay this off, cut up and send it to them. DO NOT USR FNBO ... read more


    Nov 1, 2012 by
    Rated Show
    Pros: GREAT TEASER RATE to get you in
    Cons: They can CARE LESS they WANT your MONEY & to make you feel HELPLESS

    Summary: UNLESS you LOVE being called 4-6 times a day to be reminded your payment is due, even AFTER it's been made, then I encourage you to do business with them. Their customer service reps are like ROBOTS reading a SCRIPT with NO sense of independent ... read more

  • They Treat Good Customers Like Crap!

    Oct 2, 2012 by
    Not rated yet
    Pros: NONE

    Summary: First National Bank of Omaha SUCKS! I have been a very good customer. Always paying my bill on time. Last month I paid my regular bill a couple of weeks before it was due and now they are telling me that the  payment did not count towards my monthly ... read more

  • There are planty of worthy choices to avoid this bank!

    May 9, 2012 by
    Not rated yet
    Pros: I do not think this bank has a future. I do not recommend this bank!
    Cons: You become a great slave to this bank -:)! No way! Do not recommend.

    Summary: It seems like this bank is programmed to catch their customers to pay some fee (late fee, daily fee, etc.). If the deadline to pay your credit card is 04/06/2012 and you mailed your check 3 days prior, be sure that they will suspend your check for one or ... read more

  • Lousy service - not honest banking business

    Apr 8, 2012 by
    Not rated yet
    Pros: Initially things looked positive. Got the card through our credit union, low rates.
    Cons: Raised interest rate from 7.9->23.9. NO focus on customer. Lousy website. Sneaky

    Summary: I have closed my account with them Today after I noted that they raised interest rate "in the background" so to speak. Also their customer service is marginal at best - certainly the customer seems not important for them and they seem to have long ... read more

  • Credit Card

    Feb 27, 2012 by
    Not rated yet
    Pros: N/A
    Cons: Annual fees policy customer service processing

    Summary: Well to start off that would be your last choice to have a secured credit card with them simply they will hold your money for 2 month to get the card then they will hold it once again for 90 days to get back that deposit which I do find it really extreme ... read more

  • Ripped off my 90+ year old parents

    Dec 19, 2011 by
    Not rated yet
    Pros: They have no Pros unless you like to be ripped off.
    Cons: Rippof Bank. Lousy customer service. Rude representatives. Rude Supervisors.

    Summary: My parents no longer needed the card and they paid off the last bill and told them to cancel the card. The bank did not post the last payment until after the due date even though they cashed the check 5 days prior to the due date for the Credit card ... read more

Showing 1-20 of 42 reviews
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