Firstar

Pros: Excellent staff, Web site works for me, and should for you.
Cons: Requires two actions to log out from the Web site. Understaffed at times.

(Hm ... "Firstar Works for Me!" is almost a slogan. Well, if Firstar uses it, all I want is the credit line. Or, failing that, a chunk o' cash.)

I started banking with Firstar because my former fiancee used it, and my former bank (PNC) did...

Pros: Customer Service immediately found a solution to the problem.
Cons: The problem has existed for a few days without a solution.

I have been dreading the final processes of the Firstar-USBank merger and I thought some of my worries were justified when I could not access my Internet Banking like I was used to doing. I was patient, and thought, I do not have any immediate concerns,...

Pros: Quick Service Helpful People
Cons: Fees if you do not watch your account closely

Every time I have contacted the bank's customer service I have had a good experience. What I have found is if you act with dignity and respect you will be treated the same.

I recently had problems with the Bill-pay system used to...

Pros: None.
Cons: Empty ATMs, new charges pop up all the time, excessive fees, poor customer service!

I have had a checking account with Firstar for 3 years and it just keeps going downhill! I can't take it anymore, I keep giving them the benefit of the doubt and putting up with stupid errors and incompetent tellers but I am throwing in the towel. I have...

Pros: long hours 7 days a week, free online banking
Cons: none

the firstars by me are located inside giant eagles so they are small and the customer service is excellent, they are open til 8 during the week and 6 on sundays which is also nice, they offer totally free checking and also free online banking which...

Pros: A bank seems like a good place to keep your money
Cons: Boy, the really want to KEEP your money

This may take a marriage counselor to resolve. I paid money to talk to a woman other than my wife. I felt I had to. I needed to hear what this woman had to say. Why would I do something so costly, you ask? Because I was blissfully unaware of the...

Pros: Firstar issued ATM Card for those without a checking account
Cons: Monthly 6.95 fee

I can't get a checking or anything in my name because of past mistakes.
The Skylight Stratus card is issued through Firstar Bank and is 6.95 a month with 4 free ATM withdraws.Use a Firstar ATM and there is no fee! The customer service is excellent...

Pros: None
Cons: Large commercial bank, High Fees, Cares very little about it's customers.

I pushed a lot of money through Firstar bank. Between my two business accounts, personal account, savings account, cds, and safety deposit box, they got a lot of my money. Once, I was making an $8,000.00 deposit and was charged 25 cents for a deposit...

Pros: Not the only bank around
Cons: The worst customer service, everything else.

Be warned. You should stay away from this company at all costs. I paid off the title to my car at one of their branches with a certified check. I was promised that I would have the title in 72 hours. It took almost four weeks and dozens of phone...

Pros: A bank.
Cons: Firstar Bank.

I was with a bank in town called Mercantile for about a year when Firstar bought them out. At first I was very excited about the new change because I thought they could offer more as a big bank than a smaller one could. They had more features on their...

Pros: Good, as long as I stick to the branch at work, ATMs are abundant.
Cons: Go anywhere else, and you may have problems.

I switched to Firstar because they have a branch in my office building. Now, I admit, I work for a large, well known company, and the highers up like to be treated like kings. So if you're going to place a bank branch in the building (behind security,...

Pros: many locations
Cons: extremely poor customer service, poor communication skills, too many fees

Firstar is horrible. When we opened an account with them they lied to our faces, telling us they would match our bank's offerings by giving us a monthly statement that included copies of checks we wrote. When our first statement came and the check...

Pros: You have a checking account
Cons: They rob you're checking account

Firstar is a fraud! The banking methods really should come to the light of someone in authority. They continously debit transactions in the most unfriendly way. Example, you have eighty dollars in your checking. A debit transaction was processed for...

Pros: Close to home
Cons: Everything else including gross incompetence.

I have never seen a bank that loves to annoy me as much as Firstar seems to. I swear if they don't clear a $10 check for $1000, its a new service charge they are trying to stick me with.

There was one time when the above happened. I wrote...

Pros: Seven Day Customer Service Location, Location, Location Quick Customer Service Online service capability
Cons: Should be in all 50 State?

Recently I arrived in Ohio to commence a work assignment. My profession does not allow me an opportunity of banking services during the week.

I was excited when I found Firstar was open on Sunday. I had never encountered a bank with actual...