Firstar

Pros: A bank seems like a good place to keep your money
Cons: Boy, the really want to KEEP your money

This may take a marriage counselor to resolve. I paid money to talk to a woman other than my wife. I felt I had to. I needed to hear what this woman had to say. Why would I do something so costly, you ask? Because I was blissfully unaware of the...

Pros: friendly staff
Cons: could have better hours, but they are a bank after all!

I've read through the other opinions and realize that everyone has different opinions based upon their own experiences. I would never try to say that those that have had problems with Firstar bank were wrong. But I would like to give you my point of...

Pros: Close to home
Cons: Customer Service

I chose to use Firstar as my bank for the simple reason that they were close to home, and I have my home mortgage there. At that time they went by the name Mercantile. With the change of name, also went the service.

So far we...

Pros: Huge bank with lots of branches and ATMs (convenient)
Cons: Terrible customer service; too many fees; small selection of account types; quality has gone way downhill

My very first savings account, opened when I was 12 years old, was at Firstar (back then it was First Wisconsin). I loved my bank and stayed with them for over 15 years... Then, over the last 5 years or so, Firstar merged with /bought out/ was bought...

Pros: fees, unfriendliness
Cons: nothing

I did not bank at Firstar by choice. I had banked at a small, locally owed bank that was unfortunately bought out by Star Bank, then by Firstar. The changes have been enormous.

First, gone is the friendly service. At the old bank, they...

Pros: -
Cons: annoying

If you are looking for a bank that changes its mailing address frequently without informing its customers, who does not post deposits, calls you at all hours but can't get you a supervisor and seems to have a different answer to the same question no...

Pros: Good Location
Cons: Inconsistent Service

Our Bank has changed owners three or four times in the last four years. It is hard to keep up. I surely do miss our old bank. Firstar is the name that hangs on our bank at the present time. I never had any problems with our old bank and they had grown up...

Pros: None.
Cons: Empty ATMs, new charges pop up all the time, excessive fees, poor customer service!

I have had a checking account with Firstar for 3 years and it just keeps going downhill! I can't take it anymore, I keep giving them the benefit of the doubt and putting up with stupid errors and incompetent tellers but I am throwing in the towel. I have...

Pros: Many ATM's throughout my city, variety of checking and savings accounts.
Cons: The service, the employees, the way to often "SERVICE FEE".

First off let me be upfront about a bank that has no care in the world for its customers! The Customer Service Representatives this bank hires MUST be born and breed just to be with the worst attitudes!

Let me tell you their options:
...

Pros: Customer service IS first, and it shows.
Cons: You pay for all those helpful smiles with the relatively high fees.

I've had my FirStar account for nearly ten years now, though I didn't use it much until the last four years (due to lack of money to put in it :).

Over those years I have found the service, at least in my town, to be top rate, excellent......

Pros: Loan application process was easy
Cons: Terrible service, didn't know what they were doing

Our first and last experience with Firstar Bank was when we got our construction loan to build our current house back in 1993. The loan/approval process was the easiest part of this entire transaction.

After our construction was complete...

Pros: nationwide banking
Cons: impersonal, expensive, poor customer service

I agree wholeheartedly with the opinion of foster. I opened a checking account with Firstar when I moved to Wisconsin, and for the first few years of having my account, I was pleased with their service and felt satisfied with my account. I felt I was...

Pros: Good, as long as I stick to the branch at work, ATMs are abundant.
Cons: Go anywhere else, and you may have problems.

I switched to Firstar because they have a branch in my office building. Now, I admit, I work for a large, well known company, and the highers up like to be treated like kings. So if you're going to place a bank branch in the building (behind security,...

Pros: Cheap student checking accounts
Cons: Poor customer service, lots of hidden fees

I went to Star Bank (back then anyway) to open a student checking account a few years back. It's nice to have the account without all the high fees other banks (Bank One) like to charge. However, they have found hidden ways to make up for the low...

Pros: the stickers in the drive-thru for my kids.
Cons: mergers, double talk, rules that keep changing

I think I have had my fill of bank mergers! We currently bank at Firstar, and have been customers for over 3 years. Through these three years we have had a money market account, two checking accounts, two auto loans and currently one home equity loan....

Pros: Few finance charges, easy account accessibility
Cons: Slow about posting deposits

After reading several of the reviews listed here, I feel that I should write a review in defense of Firstar. I have held both a checking and a savings account at Firstar for more than 5 years, and have never been unhappy with their services. When I...

Pros: Close to home
Cons: Everything else including gross incompetence.

I have never seen a bank that loves to annoy me as much as Firstar seems to. I swear if they don't clear a $10 check for $1000, its a new service charge they are trying to stick me with.

There was one time when the above happened. I wrote...

Pros: Excellent staff, Web site works for me, and should for you.
Cons: Requires two actions to log out from the Web site. Understaffed at times.

(Hm ... "Firstar Works for Me!" is almost a slogan. Well, if Firstar uses it, all I want is the credit line. Or, failing that, a chunk o' cash.)

I started banking with Firstar because my former fiancee used it, and my former bank (PNC) did...

Pros:
Cons: Horrible customer service

Finally - I get to tell someone about my horrible experience with Firstar. I purchased a new car through a local dealership and used their financing for convenience (what a joke that turned out to be).

Unfortunately, the dealership made a...

Pros: Customer Service immediately found a solution to the problem.
Cons: The problem has existed for a few days without a solution.

I have been dreading the final processes of the Firstar-USBank merger and I thought some of my worries were justified when I could not access my Internet Banking like I was used to doing. I was patient, and thought, I do not have any immediate concerns,...

Pros: None
Cons: Greedy and capable of thievery from a long-time customer.

I had my first checking account with the First National Bank of Fairborn(Ohio). It was also my parents bank, Levi and Goldie Cook. They eventually merged several times to become Firstar. I quit when they became Star Bank. I was afraid they...

Pros: Firstar issued ATM Card for those without a checking account
Cons: Monthly 6.95 fee

I can't get a checking or anything in my name because of past mistakes.
The Skylight Stratus card is issued through Firstar Bank and is 6.95 a month with 4 free ATM withdraws.Use a Firstar ATM and there is no fee! The customer service is excellent...

Pros: Lets me appreciate the value of a speakerphone while waiting on hold for hours
Cons: too many to mention........

Firstar has to be the absolute worst bank I have ever >> attempted << to deal with. I use attempted loosely, since I have been trying for DAYS to get through to them about my home equity loan. I called on a Thursday afternoon to get my loan...

Pros: some sweet people
Cons: everything else

I have been banking with Firstar for about 3 years now, back when it was still Star Bank. I would like to start be saying that I while the people who work at Firstar are friendly enough , the bank has no business ethics. What happened to the customer...

Pros: none
Cons: too many fees for too little service

For years we had dealt with Manitowoc County Bank and then it was bought out by what would come to be Firstar Bank. In all that time we had never been late on a loan payment or had a check come back for low funds. We had always dealt with the same loan...

Pros: Quick Service Helpful People
Cons: Fees if you do not watch your account closely

Every time I have contacted the bank's customer service I have had a good experience. What I have found is if you act with dignity and respect you will be treated the same.

I recently had problems with the Bill-pay system used to...

Pros: A bank.
Cons: Firstar Bank.

I was with a bank in town called Mercantile for about a year when Firstar bought them out. At first I was very excited about the new change because I thought they could offer more as a big bank than a smaller one could. They had more features on their...

Pros: many locations
Cons: extremely poor customer service, poor communication skills, too many fees

Firstar is horrible. When we opened an account with them they lied to our faces, telling us they would match our bank's offerings by giving us a monthly statement that included copies of checks we wrote. When our first statement came and the check...

Pros: Seven Day Customer Service Location, Location, Location Quick Customer Service Online service capability
Cons: Should be in all 50 State?

Recently I arrived in Ohio to commence a work assignment. My profession does not allow me an opportunity of banking services during the week.

I was excited when I found Firstar was open on Sunday. I had never encountered a bank with actual...

Pros: long hours 7 days a week, free online banking
Cons: none

the firstars by me are located inside giant eagles so they are small and the customer service is excellent, they are open til 8 during the week and 6 on sundays which is also nice, they offer totally free checking and also free online banking which...

Pros: None
Cons: Large commercial bank, High Fees, Cares very little about it's customers.

I pushed a lot of money through Firstar bank. Between my two business accounts, personal account, savings account, cds, and safety deposit box, they got a lot of my money. Once, I was making an $8,000.00 deposit and was charged 25 cents for a deposit...

Pros: There are many branch's through out the state of Ohio
Cons: To many service fees, do nothing managers & customer service

I have banked with Firstar for many years. Back when they were just a small little bank called Ohio Bank. Then they changed to Star Bank. Since Firstar and Star bank did there merger, the bank has went down hill. I will never bank with Firstar again....

Pros: Not the only bank around
Cons: The worst customer service, everything else.

Be warned. You should stay away from this company at all costs. I paid off the title to my car at one of their branches with a certified check. I was promised that I would have the title in 72 hours. It took almost four weeks and dozens of phone...

Pros: You have a checking account
Cons: They rob you're checking account

Firstar is a fraud! The banking methods really should come to the light of someone in authority. They continously debit transactions in the most unfriendly way. Example, you have eighty dollars in your checking. A debit transaction was processed for...