Firstar

Pros: Few finance charges, easy account accessibility
Cons: Slow about posting deposits

After reading several of the reviews listed here, I feel that I should write a review in defense of Firstar. I have held both a checking and a savings account at Firstar for more than 5 years, and have never been unhappy with their services. When I...

Pros: Close to home
Cons: Everything else including gross incompetence.

I have never seen a bank that loves to annoy me as much as Firstar seems to. I swear if they don't clear a $10 check for $1000, its a new service charge they are trying to stick me with.

There was one time when the above happened. I wrote...

Pros: Excellent staff, Web site works for me, and should for you.
Cons: Requires two actions to log out from the Web site. Understaffed at times.

(Hm ... "Firstar Works for Me!" is almost a slogan. Well, if Firstar uses it, all I want is the credit line. Or, failing that, a chunk o' cash.)

I started banking with Firstar because my former fiancee used it, and my former bank (PNC) did...

Pros:
Cons: Horrible customer service

Finally - I get to tell someone about my horrible experience with Firstar. I purchased a new car through a local dealership and used their financing for convenience (what a joke that turned out to be).

Unfortunately, the dealership made a...

Pros: Customer Service immediately found a solution to the problem.
Cons: The problem has existed for a few days without a solution.

I have been dreading the final processes of the Firstar-USBank merger and I thought some of my worries were justified when I could not access my Internet Banking like I was used to doing. I was patient, and thought, I do not have any immediate concerns,...

Pros: None
Cons: Greedy and capable of thievery from a long-time customer.

I had my first checking account with the First National Bank of Fairborn(Ohio). It was also my parents bank, Levi and Goldie Cook. They eventually merged several times to become Firstar. I quit when they became Star Bank. I was afraid they...

Pros: Firstar issued ATM Card for those without a checking account
Cons: Monthly 6.95 fee

I can't get a checking or anything in my name because of past mistakes.
The Skylight Stratus card is issued through Firstar Bank and is 6.95 a month with 4 free ATM withdraws.Use a Firstar ATM and there is no fee! The customer service is excellent...

Pros: Lets me appreciate the value of a speakerphone while waiting on hold for hours
Cons: too many to mention........

Firstar has to be the absolute worst bank I have ever >> attempted << to deal with. I use attempted loosely, since I have been trying for DAYS to get through to them about my home equity loan. I called on a Thursday afternoon to get my loan...

Pros: some sweet people
Cons: everything else

I have been banking with Firstar for about 3 years now, back when it was still Star Bank. I would like to start be saying that I while the people who work at Firstar are friendly enough , the bank has no business ethics. What happened to the customer...

Pros: none
Cons: too many fees for too little service

For years we had dealt with Manitowoc County Bank and then it was bought out by what would come to be Firstar Bank. In all that time we had never been late on a loan payment or had a check come back for low funds. We had always dealt with the same loan...

Pros: Quick Service Helpful People
Cons: Fees if you do not watch your account closely

Every time I have contacted the bank's customer service I have had a good experience. What I have found is if you act with dignity and respect you will be treated the same.

I recently had problems with the Bill-pay system used to...

Pros: A bank.
Cons: Firstar Bank.

I was with a bank in town called Mercantile for about a year when Firstar bought them out. At first I was very excited about the new change because I thought they could offer more as a big bank than a smaller one could. They had more features on their...

Pros: many locations
Cons: extremely poor customer service, poor communication skills, too many fees

Firstar is horrible. When we opened an account with them they lied to our faces, telling us they would match our bank's offerings by giving us a monthly statement that included copies of checks we wrote. When our first statement came and the check...

Pros: Seven Day Customer Service Location, Location, Location Quick Customer Service Online service capability
Cons: Should be in all 50 State?

Recently I arrived in Ohio to commence a work assignment. My profession does not allow me an opportunity of banking services during the week.

I was excited when I found Firstar was open on Sunday. I had never encountered a bank with actual...

Pros: long hours 7 days a week, free online banking
Cons: none

the firstars by me are located inside giant eagles so they are small and the customer service is excellent, they are open til 8 during the week and 6 on sundays which is also nice, they offer totally free checking and also free online banking which...