PNC Bank

164 ratings (160 Epinions reviews)
Epinions Product Rating: Disappointing
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  • Worst bank I have ever worked with!

    Jan 16, 2014 by
    Not yet rated.
    Pros: nothing :/
    Cons: The list is so long it would take me a day to write!

    Summary: If I could give this bank a negative review I would... When signing up for my business account they set me up with a lady at there clio branch who messed literally almost every bit of information she could.  She signed me up under a different ... read more

  • Declined for loan with 900+ credit score!

    Oct 10, 2013 by
    Not yet rated.
    Pros: None
    Cons: Rediculous loan application and approval process, lobby hours, not personable

    Summary: I recently decided to inquire with PNC about a commerical loan to purchase a warehouse building to expand my business. The seller of the property and I have a purchase agreement for $54,500. I am putting down $20,500 of my own CASH and I needed a loan ... read more

  • Pnc phony pending withdrawals

    Aug 1, 2013 by
    Not yet rated.
    Pros: I THINK it may finally be resolved
    Cons: This practice is unethical if not illegal

    Summary: On a monday I tried to make a purchase for $114 but only had $90.60 in my checking account.  My bank card was declined.  When I went home and checked my balance it showed a pending withdrawal for $90.60 even though the transaction was not ... read more

  • PNC = customers are sheep

    Jul 22, 2013 by
    Not yet rated.
    Pros: There are other banking options in my city
    Cons: Customer service, flexibility, actually caring about the customer, ATMs, website

    Summary: PNC was an attractive option at first, with a nice looking website and free checking/bill.  However, their online banking system is consistently experiencing issues and their ATMs (in the Indianapolis area, at least) are always down.  I live in ... read more

  • Horrible

    Jul 10, 2012 by
    Not yet rated.
    Pros: Tellers are nice a majority of the time
    Cons: POOR customer service, TERRIBLE fees, STUPID posting schedule, the list is too long!

    Summary: First I would like to note that I sent a message using online message center asking for help with an automatic reply that said they would reply within 24 hours. This is the message that I received when I asked why I received EIGHT overdrafts.....(and ... read more

  • PNC Loan Policy

    Jun 20, 2012 by
    Not yet rated.

    Summary: I would not recommend PNC Bank to anyone.  My boyfriend has a loan there but we live together and I manage the finances.  No matter how many times we call them and ask that they note the account that it is okay to discuss the account with me, ... read more

  • Get with the 21st century!

    Jun 5, 2012 by
    Not yet rated.
    Pros: Good in branch Customer Service
    Cons: Technologically behind the times with online banking

    Summary: After 2+ years frustrated with their online banking system, I'm giving up and going to another bank.  Their antiquated and slow process of updating account information online has caused multiple problems and fees charged to me when it was their ... read more

  • Disgusted in Atlanta

    Jun 2, 2012 by
    Not yet rated.
    Pros: NONE
    Cons: See above

    Summary:  PNC took over RBC recently. A few days ago 3 IRA CD's matured and I wished to make a direct non-taxable transfer to an IRA account at my Credit Union.  In the past at RBC and several other mega-banks this had been a simple matter...not so with ... read more

  • Peeved Army Girl

    Apr 23, 2012 by
    Not yet rated.
    Pros: Online banking is only thing that comes to mind but most banks provide that service
    Cons: Rude customer service 

    Summary: I have been with PNC Bank since they bought out National City Bank a few years back. When it was still National City, I was on military orders in Texas. Well there weren't any National City Branches or ATMs in San Antonio. National City had something in ... read more

  • Rude and Misleading, with lots of Over exaggerated FEES

    Mar 12, 2012 by
    Not yet rated.
    Pros: online banking is nicely setup, THAT'S IT...
    Cons: EVERYTHING else, Rude customer service, Misleading Info, Policies nowhere near on par with other banks

    Summary: First off, their customer service is BY FAR the worst I have ever come across! Over the duration of having an account with them, I have contacted customer service about several issues I have had with my account. EVERY time, with out fail they have ... read more

  • PNC bank needs a bit of tweaking

    Mar 7, 2012 by
    Rated a Very Helpful Review
    Pros: Convenient and provides free checking on request.
    Cons: ATM machines are slow and outdated

    Summary: PNC took over Flagstar bank and attained all the current accounts. I opened up a Flagstar(now PNC) account due to the location and to have an exit route if my other bank ever starts charging high fees or gives me a reason to leave. You should always have ... read more

  • Not a millionaire -- go somewhere else?

    Mar 5, 2012 by
    Not yet rated.
    Pros: The banks are clean and smell good.
    Cons: One human helping another is a better advertisement than a full page ad.

    Summary: Like an idiot, I have done my primary banking business at PNC for more than 25 years.  At one time the bank manager knew almost all of his/her customers by name.  Then came the era of the "financial professional" and mega-bonuses.  Today, ... read more

  • watch your account closely!!

    Jan 11, 2012 by
    Not yet rated.
    Pros: location
    Cons: numerous duplicate charges

    Summary: Since PNC took over for NAtional City , it has been both exhausting and a disaster. I feel like I need to monitor my account online at least 3 times daily to check for errors. Duplicate debit charges are PNC's worse con. In addition I have ... read more

  • Lenders with Attitude -- Go Elsewhere

    Sep 28, 2011 by
    Not yet rated.
    Pros: none so far
    Cons: rude, acted like they didn't want business

    Summary: Twice now I've tried to use them, for different purposes.   We have great credit, plenty of assets, but they actually wanted over 6% for an investment property refinance, even with 75% LTV, no cash out.   Couldn't believe it.  ... read more

  • The worst customer service ever

    Aug 10, 2011 by
    Not yet rated.
    Pros: Can't thing of any
    Cons: If you use Quicken Run

    Summary: I live in the Philadelphia area and use PNC ATM’S all the time. My bank started to charge me for ATM Withdraws.  So I thought, I use there ATM’s and they have a nice Account line up with no fees, let’s move over to PNC. What a ... read more

  • Do not apply for a mortgage at this bank

    Aug 5, 2011 by
    Not yet rated.
    Pros: We had a horrible experience with this company.
    Cons: The customer service at PNC mortgage department is disgusting, rude, and a complete mess.

    Summary: My boyfriend and I applied for a mortgage at PNC. Everything was on schedule a week before closing. The night before they called us and said they were missing a document, and there was no way we could close tomorrow we would have to delay until three ... read more

  • PNC is only average

    Jul 31, 2011 by
    Not yet rated.
    Pros: Good retail banking operations, as far as I have seen.
    Cons: Not able to provide consistent customer service through the customer service phone center.

    Summary: I had banked with National City Bank for almost a decade prior to its acquisition by PNC.  I never had an issues with National City and so hoped for the best when my accounts went to PNC.  I think PNC's retail bank operation was very ... read more

  • Poor Customer Service

    Jul 26, 2011 by
    Rated a Very Helpful Review
    Pros: None
    Cons: Poor Customer Service; long wait times; poor 800 number system

    Summary: My mortgage was transferred to PNC Mortgage at the begining of the month. Mortgages get transferred all the time and up until now have gone very smoothly. The old company sent me a letter notifying me of the transfer and that PNC would do the ... read more

  • Not Recommended

    May 14, 2011 by
    Not yet rated.
    Pros: Free Checking
    Convenient local branches
    Fast Intra-bank transfers
    Cons: Antiquated practices
    Not well suited for tech-savvy customers
    Hard to get straight answers

    Summary: I chose the wrong company to do business with.  First it was PNC Mortgage who wouldn't allow me to pay biweekly unless I did so under their terms.  They required me to set up special arrangements where I would pay them the equivalent of 13 ... read more

  • Bold Face Lie when sending loan documentation

    Mar 30, 2011 by
    Not yet rated.
    Cons: PNC is a SCAM. Do NOT USE.

    Summary: PNC bank bought out my loan from National City. I used a HELOC with PNC to purchase another home. I needed to verify that my HELOC was associated with my current property. PNC told me they could not tell me what property the loan was associated ... read more

  • Botched loan won't allow me title but makes me pay anyway.

    Mar 1, 2011 by
    Not yet rated.
    Pros: None, these people are horrible.
    Cons: Required to pay $33k for a car I cannot drive. Destroying my credit.

    Summary: I can't tell you strongly enough... Stay away from this bank.  They can really ruin your life!I had purchased/financed a used vehicle and they botched up the paperwork so badly that the manufacturer will not release the title, but they ... read more

  • Inconsistent and dishonest

    Feb 17, 2011 by
    Not yet rated.
    Pros: None that set it above any other bank on the planet
    Cons: They are either dishonest, or just incompetent.

    Summary: This financial institution needs a customer service overhaul. I have had several issues with this bank. Mostly with their check depositing rules. I was told that ATM deposits go in the next day, not true. PNC takes upwards of 3 days to process ATM ... read more

  • Loan underwriters are unreasonable

    Feb 2, 2011 by
    Not yet rated.
    Pros: None
    Cons: Not cooperative with their customers' needs.  Unreasonable and unclear expectations/requirements.

    Summary: I recently needed an unsecured personal loan for a vehicle...the amount was not large enough ($4500) to qualify for a traditional secured auto loan.  Although my credit score is 770 (Transunion), which by all measures is average-to-good, they denied ... read more

  • PNC for IRA Rollover has no wire transfer & only accept original document

    Nov 17, 2010 by
    Not yet rated.
    Pros: Can't think of anything
    Cons: pls see review body

    Summary: My husband's IRA CD will mature soon but we haven't even received the CD maturity notice from PNC(2 days away from that maturity date)! But the most ridiculous thing is PNC doesn't even provide the wire transfer service for IRA CD rollover! ... read more

  • PNC Bank - the worst in customer service

    Sep 3, 2010 by
    Not yet rated.
    Pros: The tellers are very helpful. They care, but no one else does.
    Cons: Management and customer service are absymal.

    Summary: I was with National City Bank in Toronto, Ohio, for 15 years. Recently the bank was taken over by PNC Bank. While the merger went smoothly for me, about two months ago my parents, who I haven't lived with for more than 10 years, began getting phone ... read more

  • National City became PNC, now discovering customer no service

    Aug 31, 2010 by
    Not yet rated.
    Pros: Relatively local branch
    Cons: Erroneous statements.Poorly informed tellers.Undocumented policies.

    Summary: We've had a Marsh Visa card from National City Bank for more than twelve years. We started it because it gave 1% back on every $1000 spent in the form of a check to use at Marsh Supermarkets, we lived close to one at the time. Now, since we've moved, the ... read more

  • PNC undergrad loans = FAIL

    Aug 25, 2010 by
    Not yet rated.
    Pros: There is many branch offices and the tellers are usually nice.Thier online banking is nice.
    Cons: The entire student loan program they have could be run better by a daycare center.

    Summary: During the course of my student career I have been forced to deal with bueracracies and ineptness but I have never had such a nightmare when I decided to go with a PNC undergrad loan. First of all they messed up my loan to begin ... read more

  • The new scam / scheme

    Jul 21, 2010 by
    Not yet rated.
    Pros: Yes.........they are Pros at getting into your wallet
    Cons: Yes ........they are Cons!

    Summary: This is the way most banks do things but PNC seems to be the best at it! Banks in 2008 made a handsome 48 billion dollars in NSF fees .........and PNC helped themselves to a big part of that pie. PNC as most people have already experienced tries to ... read more

  • Horrendous communication& horrible customer service.

    Jul 15, 2010 by
    Not yet rated.
    Pros: I don't have one nice thing to say about them.
    Cons: Horrible customer service, innacurate information, lack of communication, outright lies, ridiculous time frames.

    Summary: Our mortgage is in perfect standing but we applied for a rate reduction in January 2010. We did all the paperwork and then waited very patiently. In March, they told us they needed a few more items of paperwork. We faxed them in immediately and waited. ... read more

  • PNC Is Worse Than BP and the Federal Government Combined

    Jul 8, 2010 by
    Not yet rated.
    Pros: Uh, NONE
    Cons: Too many to count.

    Summary: I can't even go into all of the issues that i had with these jokers.  It took no less than 5 months to refinance my house.  Mostly because i couldn't get these people to do their jobs.  It is no wonder the the financial industry ... read more

  • Wont let you have your owm money?

    Jun 22, 2010 by
    Not yet rated.
    Pros: None
    Cons: Customer service sucks and its hard to get your own nomey

    Summary: I myself am not a customer of PNC bank and never will be after watching what they did to my brother.My fiance went to Jail for child support. I contacted my brother who is in Afghanistan Fighting for our country to help get her out. He then contacted ... read more

  • PNC bank questioned my husbands gender

    Jun 12, 2010 by
    Not yet rated.
    Pros: Love the account.
    Cons: Gender bashing.

    Summary: I'm really starting to wonder about this bank. My husband had a problem with his account and they but it on a hold. When my husband called the first time they went back three years and said he had a total of 14 overdrafts (over three years. I know people ... read more

  • Thought you closed your account? Think again... Thanks PNC!

    May 31, 2010 by
    Not yet rated.
    Pros: Lots of branches
    Cons: Slimy, underqualified customer service.

    Felt I was being lied to.

    Summary: So I went into PNC after merely 8 months of poor customer service, shady answers and underqualified employees to close my account. They ask me "Have you made any purchases in the past 24 hours?" which I replied "No". I then withdrew my remaining cash and ... read more

  • This bank treats good, upstanding customers as if they were fugitives running from the law!

    May 22, 2010 by
    Not yet rated.
    Pros: None
    Cons: Rude, harrassing collectors

    Summary: I was one of the unfortunate souls who got their National City account taken over by PNC.  Over nine years and two car loans, I have been late twice.  The first time was years ago when I was with National City.  They called me ONCE to ... read more

  • Absolutely terrible customer service. Downright liars.

    May 22, 2010 by
    Not yet rated.
    Pros: I can not honestly think of one.
    Cons: Horrible Customer Service
    Online banking only available by request?

    Summary: We were with National City, which I liked but then all of the National City banks were switched over to PNC. For the last several months, I have not had access to my online banking AT ALL. They tell me they are sending me the information, yet nothing ... read more

  • Fees that don't make sense

    May 15, 2010 by
    Not yet rated.
    Pros: no ATM fees, convenience
    Cons: Too many fees
    Horrible Customer Service

    Summary: Ok, so this is the second time this has happened to me. I was away on business and when I returned home I got onto my online account with PNC to check on all of our finances. I saw that there were some transactions pending that would put my account into ... read more

  • Worst Bank in the WORLD - CONSUMERS: do your reviews!!!!!

    Dec 29, 2009 by
    Not yet rated.
    Pros: Absolutely NO pros to this marketing genius bank.  DO REVIEWS ON ALL  BANKS.
    Cons: CONS:  EVERYTHING.  From customer service in corporate down to the local little town branch.

    Summary: Currently, I am dealing with PNC re: an overdraft fee.  When I contacted the main corporate office on 12/24/09, they stated it was for an overdraft for $78.08 and I acknowledge that to be my mistake.  Now when I called today, the original ... read more

  • Ye den of thieves!

    Dec 16, 2009 by
    Not yet rated.
    Pros: None whatsoever
    Cons: Double charging for single item overdrafts, needs to be investigated by the Federal Banking Commission

    Summary: Official notice to anyone out there who is currently a PNC customer: you are taking a huge risk of being robbed - not by a masked intruder with a gun, but rather by a corporate greed that uses "legal" (and I have my doubts on that) loopholes to steal ... read more

  • Worst Bank I've ever dealt with

    Jun 9, 2009 by
    Not yet rated.
    Pros: No preferential treatment to good customers
    Cons: Just about everything...

    Summary: I had the misfortune of having a loan sold to PNC from my previous bank.  Little did I know that I should've immediately refinanced... but instead, since rates were the same, I kept making my payments - MOST of the time ahead of schedule... and ... read more

  • Awful Customer Service

    Jun 1, 2009 by
    Not yet rated.
    Pros: None
    Cons: Awful Customer Service
    Charging double insufficient funds fees

    Summary: I have been a customer of PNC banking services for the past 5 years. I started my account in college where PNC basically has a monopoly over PSU. Your college ID can be linked to your checking account by only through PNC, and the only ATMS available on ... read more

  • Terrible Terrible Terrible - Worste Ever

    Apr 13, 2009 by
    Rated a Helpful Review
    Pros: None, my experience with this bank was not satisfactory.
    Cons: Bad policies for opening accounts online, customer service was not helpful on multiple occassions.

    Summary: I have never been so dissapointed with a bank. I opened my account online as my schedule does not permit me to visit a branch during business hours. As part of the banks policies the account holder must sign a document provided during the opening process ... read more

  • There should be a NEGATIVE STARS option

    Mar 11, 2009 by
    Rated a Helpful Review
    Pros: hardpressed to come up with any.
    Cons: "it's not my problem" attitude

    Summary: My car loan is with PNC Bank, and I have a story to tell. While I was out of the country a few days last week I received at least a dozen voicemails from the "collections department" because I was told my account was past due which I have NEVER ... read more


    Feb 6, 2009 by
    Not yet rated.
    Pros: Full line banking services, but hey, isn't that what everyone else does?
    Cons: Poor customer service. Poorly trained employees. Unreasonable fee structure. Entitlement attitude. Overpromise/Underdeliver.

    Summary: Three times I felt PNC unfairly or unreasonably charged me fees and in two cases declined to make right. Also severely inconvenienced me due to Branch personnel stupidity or cupidity.  I had signed up for Workplace Banking when ... read more


    Nov 21, 2008 by
    Not yet rated.
    Pros: Customer Service on phone available virtually 24 hrs./7 days a week.
    Cons: Telephone customer service is frustrating  so I stab any button to get live person.

    Summary: I chose the checking service with PNC that does not return cancelled checks but requires a high min. total balance of all PNC accounts. Just recently while  sitting at a car dealer I accessed my PNC equity line loan and transferred approx. ... read more

  • PNC bought out my local bank, I got screwed.

    Apr 19, 2008 by
    Rated a Helpful Review
    Pros: Free lollipops.
    Cons: Scoundrels.

    Summary: I've been with my local bank for 20 years, just recently they were bought out by PNC. The way I usually use my checking account is to transfer funds from a savings account on one day (in this case, Monday) and write the checks the next day (in this ... read more

  • Do Not open an account

    Apr 2, 2008 by
    Rated a Helpful Review
    Pros: The bank has a lot of branches.
    Cons: They are two faced liars.

    Summary: My boyfriend and I went into the bank to open an account. We told them that my boyfriend was in chex systems and wanted to know if I could add my boyfriend to the account even through he was in chex systems. They said it wasn't a problem to ... read more

  • PNC has the WORST customer "service" department

    Feb 25, 2008 by
    Rated a Helpful Review
    Pros: Honestly, I have been with PNC for 5 years and I can't think of one
    Cons: Fees, fees,hidden phantom policies set up to cause fees, and the worst customer "service"

    Summary: I have just sat down here to type after a long call to customer "service". I talked with three people at PNC about the recent problems I have been having with NSF fees and the time table for deposits. It seems that even when you have a good sum of money, ... read more

  • PNC Bank has12 pages of fees. Worst bank I have ever dealt with

    Dec 28, 2007 by
    Rated a Helpful Review
    Pros: Absolutely none
    Cons: If you value your money recomend you stay away from this bank

    Summary: This bank will fee you to death. Give you slow/poor customer service. The behavior of the representatives is one of if the Bank Policy says I can steal from you I will. PNC's managment should be ashamed of they way they steal and treat their ... read more

  • Hometown Friendly Touch

    Dec 23, 2007 by
    Rated a Very Helpful Review
    Pros: Friendly and helpful staff, no fees checking, direct deposit
    Cons: None

    Summary: I have been banking with PNC Bank since 2002 and have had nothing but good things to say about this banking institution. At the present time I have two checking accounts and a savings account and do not have to pay any fees or maintain any specific ... read more

  • No Fees at PNC - It is True!

    Dec 20, 2007 by
    Rated a Very Helpful Review
    Pros: truly no fee banking, convenient locations, good customer service
    Cons: interest rates are not as competitive as internet only banks

    Summary: PNC Bank historically did not have a very great reputation. In fact, I swore I would never do any business with PNC after one of their ATM machines ate my husbandís card, and the teller said it was illegal for her to return the card to ... read more

  • PNC Bank would not deposit my check.

    Nov 29, 2007 by
    Rated a Very Helpful Review
    Pros: On-line bill paying service is convenient.
    Cons: Rules are rigid and bank tellers cannot explain them.

    Summary: I am so furious. Today I went to my branch office and attempted to deposit several checks to my checking account. The account is in my name only. One of the checks was a check my husband had written - and made out to me. He has his own account with ... read more

  • Best Checking Account Anywhere

    Nov 14, 2007 by
    Rated a Very Helpful Review
    Pros: Free ATM's, Free Checks, Deposits Clear Fast, No Bogus Fees
    Cons: Rates are not that great

    Summary: I've always been very happy with PNC Bank. I have a "Performance Checking" account. The account has a $2,500 minimum. My account drops below that sometimes, but PNC goes by the average balance, so I never get hit with any fees. I can use any ... read more

  • They emptied my safe deposit box

    Jul 27, 2007 by
    Rated a Helpful Review
    Pros: Good for a while until they removed my company's property
    Cons: Drilled box lock without even trying to contact our company.

    Summary: My company had a safe deposit box for about 6 years in the Craig Street & Fifth Avenue branch (Oakland section of Pittsburgh). I visited the box 2-3 times per year. I came by the branch and they could not find the safe deposit box for my firm (I relied ... read more

  • A review from someone who KNOWS PNC and BANKING.

    Feb 12, 2007 by
    Rated a Very Helpful Review
    Pros: Reliable, fast, easy. GREAT ONLINE BANKING!!
    Cons: OD fees are expensive, don't expect to get more than $70 refunded as courtesy.

    Summary: I am a former PNC employee. I worked at the 1-800 number and I can assure you that I am not an idiot of any kind and I understand ALL Of PNC policies. I love the reviews from people that say the branch told them not to call customer service because we ... read more

  • PNC Bank Sucks!

    Dec 12, 2006 by
    Rated a Helpful Review
    Pros: None - Horrible Bank
    Cons: Hidden fees Customer Service Sucks

    Summary: Watch out! PNC Bank has a way of adding charges to your account that were never authorized any then gives you a hard time to have them refunded. Case in point is my ATM card. I was asked at the time I signed up for my checking account if I would like ... read more

  • 5 year customer; never again

    Oct 13, 2006 by
    Rated a Very Helpful Review
    Pros: Decent free checking accounts
    Cons: Will close your account if someone bounces a check to you Incompetent customer service

    Summary: PNC bank has some of the most incompetent customer service, and unfair policies that I have ever encountered in a bank. I opened my account at PNC over 5 years ago. The service was so-so, they forgave a fee once when someone hacked into my paypal ... read more

  • poor online banking, issues with competence

    Oct 13, 2006 by
    Rated a Helpful Review
    Pros: Their staff seems cheerful and courteous. They offer free checking.
    Cons: Poor online banking. Serious limitations both to their system and willingness to address needs.

    Summary: I only recently opened an account with this bank, mainly so that I would have one with a local institution. I also needed one in a particular state for certain regulated profession reasons. I am an active online banking used and was horrified to learn ... read more


    Sep 27, 2006 by
    Not yet rated.
    Pros: None
    Cons: Everything

    Summary: PNC Bank is by far the worst financial institution. They are out to get your money in any way possible. I was recently charged a fee for a transaction I did online. There was nothing that said on their website about any fee. When I called customer ... read more

  • Banking Via Pittsburgh

    Jul 7, 2006 by
    Rated a Very Helpful Review
    Pros: Many Locations, Customer Service, Accounts, Promotions
    Cons: Online Banking needs some improvement

    Summary: When it comes to banking, I've been quite pleased with PNC. They have been mostly attentive to my needs, and offer a wide variety of services. Currently, I have checking, savings,CD's, and a Mutual Fund investment with them. I have been their ... read more

  • We must have been out of our minds...

    Jan 3, 2006 by
    Rated a Very Helpful Review
    Pros: Absolutely none.
    Cons: Everything about them.

    Summary: We got a second mortgage through PNC that was working in association with American Express. While we have always been very happy with American Express, we learned that PNC was an absolute nightmare. Signing for this loan was absolutely the dumbest ... read more

  • PNC charges fees when you've done nothing wrong and admits it!

    Oct 5, 2005 by
    Rated a Very Helpful Review
    Pros: none
    Cons: customer service is uncaring, ineffective and of no use

    Summary: While 3,000 miles from home and nowhere near a PNC Bank in August 2005, an unauthorized charge was posted to my checking account which I've had for years with this financial institution. As soon as I learned of this deduction from my account, I notified ... read more

  • PNC customer Service and online banking is truly bad

    Sep 25, 2005 by
    Rated a Very Helpful Review
    Pros: None
    Cons: Idiotic morons. I'd give them one more year before another bank buys them out.

    Summary: I opened an account with PNC Bank 6 years ago via the internet. That was my first mistake. I assumed that my account would be assigned to a local branch, but I was wrong. My branch was somewhere in Pennsylvania, but no one at my local branches seemed ... read more

  • If you're at PNC Bank, save some money and shop around

    May 30, 2004 by
    Rated a Very Helpful Review
    Pros: PNC Arts Center
    Cons: reduced services for higher service fees; minimal customer service

    Summary: I have been with this bank for almost 20 years, and in those 20 years all I've gotten is increased rates for reduced services. Fool that I was, I never bothered to shop around but just recently when they took two days to clear my IRS income tax refund ... read more

  • PNC Loans

    Sep 2, 2003 by
    Rated a Helpful Review
    Pros: Quick response
    Cons: High Rates

    Summary: Do you need a loan and do you need it quick? Do you care about the rate? PNC bank loans are deci ... read more

  • Very poor services

    Mar 5, 2003 by
    Rated a Very Helpful Review
    Pros: no international wired-transfer fee (student plan)
    Cons: poor customer services, fees

    Summary: I've been a customer of this bank for almost 3 years. I've had both good and bad experience with this bank.. pros: There is no international wired-transfer fee for a student plan account. Since I need to transfer my tuition from abroad every ... read more

  • Apaullingly Awful Service!

    Jun 23, 2002 by
    Rated a Very Helpful Review
    Pros: Has free student checking, similar to other banks in town.
    Cons: Very curt, uncooperative workers, very poor service, unreliable, difficult to deal with.

    Summary: PNC bank is a place that I had difficulty dealing with from the start. I decided to open an account with PNC in North East because the Mac machine at the Behrend Campus was a PNC machine, and therefore getting a card from PNC would ensure I would not ... read more

  • Free barebones checking account

    Jun 12, 2002 by
    Rated a Very Helpful Review
    Pros: No hassle service
    Cons: Cranky tellers, online banking is flaky

    Summary: I am a student in Pittsburgh, PA where there are three major banks all fighting for business in the area: PNC Bank, Citizen's (formerly Mellon) Bank, and National City. Below I'll explain the reasons why I went with PNC and why I have stayed with them. ... read more

  • You've got to be kidding!

    Jun 2, 2002 by
    Rated a Very Helpful Review
    Pros: It exists!
    Cons: Everything else!

    Summary: Let me start by clearly stating that I have never had (nor ever will have) an account at PNC bank. My review is solely based on my wife's experience as a long time PNC customer, experiences of friends, and an exploration of what they had to offer ... read more

  • Say no to PNC

    Jul 26, 2001 by
    Rated a Helpful Review
    Pros: Hmmm. I know people that work for them
    Cons: I am not rich enough for PNC

    Summary: I started many years ago with intergra, when I moved to Pittsburgh, because they bought the local bank in my hometown, and my parents could deposit money into my account. Then one day I made a bad mistake after Integra got stupid, I moved to PNC, though ... read more

  • PNC Bank ATM Withdrawal Dishonesty

    Jul 14, 2001 by
    Rated a Very Helpful Review
    Pros: Easy, seemingly convenient.
    Cons: Hidden charges, rude customer service, lack of proper explanation of charges.

    Summary: I originally used PNC bank upon my move to the University of Pittsburgh a few years ago. Since then, I have had nothing but difficulties with this bank. Long waits to "see someone" about opening an account, lack of appropriate customer service, and ... read more

  • An OK Bank

    Apr 22, 2001 by
    Rated a Very Helpful Review
    Pros: Friendly service, easy access to accounts
    Cons: Good only if you are going to use the ATM or if you have $1000+

    Summary: Upon walking in my PNC branch inside my supermarket to open a new account, I was greeted in a friendly manner. Although the system happened to be down that day, the representatives were able to work something out and were able to get me an account in an ... read more

  • Is it customer service and satisfaction?

    Apr 12, 2001 by
    Rated a Very Helpful Review
    Pros: Numerous locations, customer service in a branch is helpful.
    Cons: Sometimes slow service, you get charged for just about every thing.

    Summary: Letís start with time spent in the bank. Iíd say that 95% of the time I can get in and out without and hassles, because I try to go when the bank isnít all that busy. However, that other 5% of the time is hell. I either stand in line forever, or I ... read more

  • Poor sevice, cash shortage

    Jan 5, 2001 by
    Rated a Helpful Review
    Pros: None
    Cons: Many

    Summary: PNC Bank lacks customer service skills, people skills, accounting skills, and they are not a bank for either personal or business accounts. Managers do not understand customer service. Customers are an interruption of their business day. The tellers ... read more

  • PNC Student Account

    Nov 16, 2000 by
    Rated a Very Helpful Review
    Pros: Automated banking features, competetive pricing, good student account
    Cons: long check clearing time, many fees

    Summary: I live in an area (Erie, PA) that is monopolized by two banks: PNC and Mellon. Because the school I go to has a PNC ATM on campus, and because PNC has more branches around my home (southeastern PA) than Mellon does, I decided to go with PNC. ... read more

  • If You Live in PNC Teritory, Find Somewhere Else

    Oct 31, 2000 by
    Rated a Helpful Review
    Pros: None
    Cons: Awful bounced check policy

    Summary: I've been reading though the PNC opinions and so far they mirror my own dealings with PNC which, I had the joy of dealing with for two years because they were the only bank within walking distance of my college. However, one experience I had I didn't ... read more

  • Excellent online services.

    Oct 19, 2000 by
    Rated a Very Helpful Review
    Pros: Superior online banking, Quicken connection
    Cons: ATM fees (like everyone else)

    Summary: If a bank doesn't offer online bill payment or online monthly transaction management, I don't even consider them. Our recent move out to Los Angeles and subsequent search for a new personal bank (local) lead us right back to PNC Bank (based out of ... read more

  • PNC good bank for a midsized user

    Sep 23, 2000 by
    Rated a Very Helpful Review
    Pros: ATM Network, Tellers, General Service
    Cons: Can't get exact change from ATM's

    Summary: I must admit PNC bank is a great bank, the tellers and managers are kind and caring people (at the 5 branches I've visited anyway). I've had a good experience since I've been keeping about $1000 in my checking account and about $1100 in my savings ... read more

  • Be Cautious With This Bank

    Aug 19, 2000 by
    Rated a Very Helpful Review
    Pros: At Least It's Not Mellon Bank...
    Cons: Poor Customer Service, Too Many Transaction Fees

    Summary: I agree with one of the past reviews, concerning PNC Bank. If a potential customer is going to have an account with less than $1000 balance, then this bank is not for you. I opened a PNC (formerly Pittsburgh National) savings account back in ... read more

  • My What a Lousy Bank!

    Aug 9, 2000 by
    Rated a Very Helpful Review
    Pros: PNC has nothing on any other bank in existence
    Cons: Banking at PNC

    Summary: I have rarely had so low an opinion of any business than I do of PNC Bank. Rather than destroy my trust in them through any single disastrous incident, PNC continually insulted me by raising fees, assessing me charges for once free services, and ... read more

  • Avoid if you're under 18

    Jun 30, 2000 by
    Rated a Very Helpful Review
    Pros: Great Telephone Service, Generally Good Services and Tellers
    Cons: An Evil Branch, Horrible Transfer From Minor to Adult Accounts

    Summary: I began using PNC when I was 10. My mother helped me set up a savings account, and I happily deposited my Christmas and birthday money and whatever allowance I managed to save. By the time I was 14,I had enough money to start half a CD, so my dad filled ... read more

  • Don't use for small-time banking (<$1000) if avoidable

    Jun 13, 2000 by
    Rated a Very Helpful Review
    Pros: good service, friendly people, great ATMs
    Cons: built in fees, need to know the fine print

    Summary: Okay, I joined PNC and had, in different combinations, a standard savings, a standard checking, and an express checking account from them. And just like any other bank, it is VERY important to read the fine print here. So I'll go over what I know: ... read more

  • Not too bad, not too good.

    May 15, 2000 by
    Rated a Very Helpful Review
    Pros: great loan rates and customer service
    Cons: computer updates slowly

    Summary: I have a car loan through PNC Bank and at first I loved it. I made my payments on time, they were very courteous if I had a question, I had my choice of paying at a bank or through the mail and so much more. I always loved the pay at the bank option, ... read more

  • Just horrible

    May 10, 2000 by
    Rated a Very Helpful Review
    Pros: none
    Cons: I'd rather give my money to the mob

    Summary: I signed up for PNC when I started college (Carnegie Mellon). Since I grew up Philadelphia and was going to college in Pittsburgh it seemed convenient that PNC had a strong presence in both cities. Unfortunatly, PNC still uses shoestrings and ... read more

  • Strong Customer Service

    May 8, 2000 by
    Rated a Helpful Review
    Cons: Excessive fees?

    Summary: All banks have problems. PNC is no exception to this rule. However, I feel that when ever I have had a problem or question, PNC's customer service has done a comendible job in helping me. I have never had to wait more than a few minutes to speak with ... read more

  • Excellent Service

    Apr 17, 2000 by
    Rated a Very Helpful Review
    Pros: Excellent Service
    Cons: None as yet

    Summary: Recently, I decided that now was the time to buy a house, and finally move out of an apartment. I did this for several reasons:- 1 I no longer wanted to pay rent so that someone else could build assets with my money. 2 The state of repair ... read more

  • Fee's Fee's Fee's and No Help - AVOID AT ALL COST

    Mar 27, 2000 by
    Rated a Very Helpful Review
    Pros: NOTHING
    Cons: Lousy Service High Fees

    Summary: I owned a PNC Account for two years and I have seen nothing but fees fees fees up the wazoo..... For example, I used to take out money in New York City at Republic National Bank.... They do not charge any ATM fee (God Bless Their Souls). On ... read more

  • Avoid PNC Bank

    Mar 20, 2000 by
    Rated a Very Helpful Review
    Pros: None
    Cons: Bad customer service

    Summary: I banked with PNC for nearly five years and regret every day. I was able to cope with the high fees that nearly every large bank is charging, but the constant problems with customer service were unbearable. In five years, PNC managed to: (1) ... read more

  • PNC Stands for Poor National Customers

    Mar 18, 2000 by
    Rated a Very Helpful Review
    Pros: NONE
    Cons: takes your money, lies to you, terrible cust. serv.

    Summary: This opinion is from me, but it's about what I have seen them do to my wife. She lives in Delaware and PNC is one of the largest banks down there, so she thought it would make sense to use then and that they would be trustworthy. WRONG. She would have ... read more

  • Money Lenders? More like money stealers!1

    Feb 4, 2000 by
    Rated a Very Helpful Review
    Pros: No pros
    Cons: Screwed up big time!!!

    Summary: I must say that I hate this bank. I opened up an account at PNC and was really happy at first. I got alot of high recommendations for them. Well, they lied!! After a few months, money started disappearing from my account and I had no idea where it ... read more

  • PNC Abandons Customers

    Feb 1, 2000 by
    Rated a Very Helpful Review
    Pros: Brokerage
    Cons: Big Bank Non Caring about Customers

    Summary: I was once a very loyal and trusting customer of PNC Bank for quite a few years. Then PNC Abandoned me because their Marketing strategy could not get them the number 1 ranking in the local area. They sold out to a hick bank and said bye bye to me. I ... read more

  • PNC puts people first

    Jan 28, 2000 by
    Rated a Very Helpful Review
    Pros: friendliness and professionalism; good rates too
    Cons: insistent on giving me a debit card, not where I currently live

    Summary: I started banking with PNC about a year ago because they were convenient -- the branch was just down the road from where I was spending most of my time. And the people there were invariably friendly. My Dad had banked there for several years and they ... read more

  • We Should Fight The Fees

    Jan 22, 2000 by
    Rated a Very Helpful Review
    Pros: PNC is not the highest fee charger.
    Cons: Customer Service Should Be Our Right not Our Expense!

    Summary: How did the banks get the ability to nickel and dime us like this. What happened to the good old days when you got free china or a toaster for opening an account with a particular bank? The fees I am aware of include the most famous - you must use our ... read more

  • Who said banks are for saving money?

    Jan 20, 2000 by
    Rated a Very Helpful Review
    Pros: Conveniently located. Direct deposit
    Cons: charges outrageous fees

    Summary: I can remember when I was a young girl that my parents used to always teach me that banks are to help you learn to save money. "Put your money in the bank" my mom said. "You will watch how fast it grows". I may not have ... read more

  • Too big for their britches

    Dec 16, 1999 by
    Rated a Very Helpful Review
    Pros: Y2k complient
    Cons: everything

    Summary: I had several accounts at PNC Bank as well as went thru there Brokerage department. Boy, was that a mistake. To start off with, I use to work there, till I found out what they were all about. PNC charges for every little thing. If you wipe your nose ... read more

  • Could you possible charge me more?

    Nov 22, 1999 by
    Rated a Very Helpful Review
    Pros: They don't even know what this word is
    Cons: Everything they do

    Summary: I originally put my money in this bank because it was close to my home, it had a decent percent on my checking account and they had NO FEES. In just 4 short years they have gone from that to a company that would charge their own mother's milage and ... read more

  • Express Customer Reviews

  • Stay Away from PNC

    Oct 6, 2013 by
    Rated Show
    Pros: None that i can think of!
    Cons: Arrogant, nasty, etc.

    Summary: They can and do close down accounts and don't provide a reason. This created huge problems for me. Needless to say this bank is the pits for consumer accounts. Do yourself a big favor and run in the other ... read more

  • Computers decide. Staff are "robots"

    Jul 29, 2013 by
    Not rated yet
    Pros: Have a branch close to my home and office
    Cons: Too too many to mention.

    Summary: Forget customer service.  This bank is fee crazy and if you go to your branch to ask for help, they shrug and say the decisions are made according to a computer formula in Pittsburgh.Both my assistant branch manager and branch manager ... read more

  • Just avoid PNC

    Jul 12, 2013 by
    Not rated yet
    Pros: They have many locations, therefore are convenient.  The drive-up hours are also long, therefore convenient.
    Cons: Prepare to have your account pick-pocketed by service charges and many other random fees.

    Summary: Within a year, you will feel like you've been pick-pocketed.  Fees start sneaking onto your statements.  You will be stone-walled by customer-no service after fighting your way through many "automated" phone ... read more

  • PNC screwed up the automated payment system

    Nov 30, 2012 by
    Not rated yet
    Pros: None.
    Cons: Technology challenged sewer rats.

    Summary: PNC bank is such a throwback. What is wrong with these folks at PNC bank? Could not figure out how to keep cusotmer's automated payment system while doing a system upgrade??? WTF. Are they such technology challenged or just do not care about cusotmers? ... read more

  • Really unhappy

    Oct 17, 2012 by
    Rated Show
    Pros: Customer service is decent.
    Cons: Online banking is TERRIBLE. Branch is always packed. Takes excessive time for transactions to clear.

    Summary: I have been a PNC customer for three months now and I am really unhappy with my choice to join them. I wish I had checked the reviews here before I signed up, it would have saved me a lot of time and hassle. I originally signed up because I have rental ... read more


    Oct 11, 2012 by
    Not rated yet
    Pros: NOTHING
    Cons: Overdraft fees
    Time it takes for linked transfers
    terrible customer service 

    Summary: Worst bank ever get charged with over draft fees left, and right. Sometimes even hit with the same overdraft fee multiple times for one over draft?.. also when i transfer money from one lined account to the other it should be instant as it used to but ... read more

  • worst customer service

    Aug 21, 2012 by
    Not rated yet
    Pros: If you like to argue on the phone with collectors on your due date.
    Cons: Surly employees.

    Summary: I have a car loan from here.  I sent a check in 5 days in advance of my due date.  Got a harassing call 2 days after the due date by a rude surly employee asking where their money was.  After I got off the phone I checked my account - IT ... read more

  • Left me stranded

    Jul 14, 2012 by
    Not rated yet
    Pros: I think of no reason to do business with PNC  Stay away.
    Cons: A group of inflexible idiots.

    Summary: As I write this, I am stranded.  With over $3,500.00 in my PNC account.  A client wrote me a check for $3,850.00 and the bank rejected it because there was a "doing business as" line on the check.  So I had the client write a replacement ... read more

  • Horrible Bank!!!

    Jun 27, 2012 by
    Not rated yet
    Pros: There's a roof so you won't get wet when it rains if you're inside

    Summary: Good Luck getting to speak to a real person on the phone. If and when you do get a real person on the phone, Good Luck getting any help.When you give your drivers licence for ID make certain that you get it back or it will be ... read more

  • Disgusted For Years

    Jun 26, 2012 by
    Not rated yet
    Pros: They give rude people jobs. Even rude people need jobs.
    Cons: They let rude people continue to be rude to nice customers. 

    Summary: The final straw was when our HELOC ballooned and they wouldn't let us apply to refinance! The house is vacant, so it is a second property to us now and they told us our only option was to wait until it went to collections and then work it out with them?! ... read more

  • NCB/PNC Trust no one

    May 28, 2012 by
    Not rated yet
    Pros: None
    Cons: Rude, incompetent, unwilling to fix problems and they are threatening!

    Summary: My father was a CEO of one of the small banks for NCB, I know how things should work.  Work is an interesting concept for Financial services division of PNC, when I complain that there is money sitting out there that they never collected they ... read more

  • Borrower Beware!

    May 16, 2012 by
    Not rated yet
    Pros: none
    Cons: poor communication, refusal to take responsibility for missing timelines, poor attitude.

    Summary: The horrible reviews that you read about this company are true.  I am a realtor and have been in the business for a long time. I have never seen such incompetence until I had the unfortunate experience of dealing with this lender thru the buyer ... read more

  • The Worst: Incompetent Crooks!

    Mar 15, 2012 by
    Not rated yet
    Pros: None whatsoever!
    Cons: Everything is wrong with this bank!

    Summary: PNC Bank lost thousands of dollars in deposit money and refused to even try to trace it!  The manager at the Palm Beach Gardens branch is particularly lazy and irresponsible.  She shipped thousand of dollars of customer money to a location that ... read more


    Mar 14, 2012 by
    Rated Show
    Pros: Online banking, customer service at local banks
    Cons: Document Reviews Dept. incompetent

    Summary: Most of the negative reviews are from losers who aren't on top of their accounts and live by the seat of their pants. Most negative reviews are because of people who overdraft their accounts and then get angry because they have to pay a fee which they ... read more

  • Branch Manager Pasadena MD

    Feb 11, 2012 by
    Not rated yet
    Pros: The tellers are very friendly and helpful
    Cons: Did is say that the branch manager is a total moron?

    Summary: The Mountian Road in Pasadena Maryland branch manager is a ROBOT. Jim Wakefield has no common sense. He does not do what he says. He does not return phone calls. If you need something done with your account save yourself some time and talk to a ... read more

  • HORRID!!!!!!!

    Nov 5, 2011 by
    Not rated yet
    Cons: everything.  any and everything about this bank SUCKS

    Summary: I will now be missing my Aunt's funeral because PNC decided that although i deposited CASH on a friday, i won't be given access to it until Tuesday because they just don't open up the ATM for deposits on fridays and saturdays.  Oh, and some magic ... read more

  • No Customer Service here

    Oct 3, 2011 by
    Not rated yet
    Pros: No in person Customer Service.
    Cons: Frequently loses paperwork. 
    No personal contact to resolve concerns.

    Summary: I've been with this bank for over 20 years.  Was happy with the service up until the last couple.  They offer no personal assistance with Mortgage questions or checking complaints.  When looking to speak with someone at the bank ... read more

  • PNC has Poor Customer Service

    Sep 15, 2011 by
    Not rated yet
    Pros: Enticing commercials pro-business. 
    Cons: Incompetent executives, disrespectful, unprofessional

    Summary: Vice President of Business banking hangs up on customers.  When questioned about the financial products she was sold us...unable to remember.  When questioned about promises she made during our account opening...unable to ... read more

  • PNC Sucks

    May 2, 2011 by
    Not rated yet
    Pros: None
    Cons: Hope PNC gets bought out someday

    Summary: Paid and Closed (via a written letter) a PNC loan account in Full back in February 2011 and was told I over paid by $300 and would receive a refund check in 6 – 8 weeks. In early March I received a Letter from PNC stating that your account is Paid ... read more

  • PNC is Hands-Down the Best Banking Experience I've Had

    Apr 27, 2011 by
    Rated Show
    Pros: -Virtual Wallet-Competitive Interest Rates-Excellent Service
    Cons: -PNC doesn't deserve 2 stars because of bad experiences from 10 years ago.

    Summary: I've been a Virtual Wallet customer for a few years now and have been extremely satisfied with the product, as well as the service I've received in person and on the ... read more

  • Avoid PNC bank

    Jan 26, 2011 by
    Not rated yet
    Pros: none
    Cons: Avoid this bank if at all possible.  They do not care about their customers.

    Summary: I had my mortgage through PNC bank and experienced terrible customer service through the 800 number and in person.  They made a mistake with my payments and continued to blame me.  Noone ever even asked how to help. I spent at least 5 ... read more

  • Worst bank EVER

    Nov 14, 2010 by
    Not rated yet
    Pros: No pros, at all.
    Cons: Everything.

    Summary: PNC is by far the worst bank ever! They have the worst customer service and clearly show ever time you call that they do not care about you as their customer, just the money that they can steal from you. I used to be with National City before they ... read more

  • Where the F is my money!?

    Oct 13, 2010 by
    Not rated yet
    Pros: some friendly customer service.
    Cons: Money is never available when needed.

    Summary: I was forced into xfering my account to PNC after they bought out National City (which I loved).My biggest issue with this bank is the holding time of my money.  I cashed a check on friday morning and it is now Wednesday and it STILL has not ... read more

  • PNC Mortgage Bad Faith Lenders

    Oct 6, 2010 by
    Not rated yet
    Pros: One shining light in this cesspool, Mendy Mundey, Default Support Supervisor. Adept, Committed, Honest. 
    Cons: Avoid them like a sexually transmitted disease.

    Summary: Level One phone representatives range from inept to outright deceptive. Next level supervisors do their damnedest to keep separation from the customer. They delete notes from files. They falsify documents. They compartmentalize departments, wasting the ... read more

  • DO NOT BANK WITH PNC AT ALL!!!!!!!!!!!!!!!!!!!!!!!!

    Aug 17, 2010 by
    Not rated yet
    Pros: ZERO
    Cons: Bad customer service- outragous reasons to charge fees

    Summary: PNC seems like it used to be a halfway decent bank before it adopted the policies of National City Bank. It is a horrible bank now. With RUDE employees and HORRIBLE customer service!!!! If you want to be treated like crap then bank with them. But, ... read more

  • Move your money from these CROOKS!

    Jul 30, 2010 by
    Rated Show
    Pros: I signed at a good rate to start....
    Cons: Uncaring, money-grubbing, unforgiving, awful service slime bags.

    Summary: I had an equity line for over 5 years with these people.  I NEVER had a late payment, ALWAYS paid over minimum.  I missed a payment because I spaced it (when I found out, I paid immediatley which was only 10 days late).  They ... read more

  • PNC Stinks

    Jul 29, 2010 by
    Not rated yet
    Pros: NONE
    Cons: High fees
    Slow transfers/Not real-time
    Poor rates.

    Summary: The fees are outrageous.Online transfer are not instant, they take 1 or more days.Closed the account, only to find out the account was not closed.  Found out it was still open when an auto-bill payment was processed against said ... read more

  • PNC - Keyword is Pittsburgh

    Jul 11, 2010 by
    Rated Show
    Pros: Ex-National City branches, employee and ATMs.
    Cons: Arrogant small time Pittsburgh attitude that shows zero respect for their customers.

    Summary: This a local bank masquerading a national chain. Please look at their options for a specialty debit cards all but one is for a Pittsburgh sports team or local college. They have zero flexibility. Everything is their way. Their on line and mobile banking ... read more

  • bad company

    Jun 10, 2010 by
    Not rated yet
    Pros: no any good feeling
    Cons: should improve the service

    Summary: Many representatives know nothing but like to cheat if they do not know the answer. In early March? I requested a statement due date change by calling representative A who did not told me there would not be any statement during May. Then in May ... read more

  • PNC is the worst.

    May 18, 2010 by
    Not rated yet
    Pros: there are none
    Cons: they are a bunch of liars

    Summary: PNC bank is the worst bank ever! Their Line of expertise is FRAUD. PNC promises a $150 deposit into a new account after a $400 direct deposit, which is exactly what I did and as I bring it to their attention, they are now only offering $25. Let it be ... read more

  • Great Customer Service!

    May 12, 2010 by
    Not rated yet
    Pros: Great customer service, free ATM use EVERYWHERE, points for debit card purchases, great mortgage support.
    Cons: none that i'm aware of (yet).

    Summary: I was shocked when I read all of the negative reviews on this site of PNC.  So far, my experience has been nothing short of wonderful.  After being jerked around by HSBC, I went to PNC to try to get approved for a mortgage.  They expedited ... read more

  • PNC is horrible

    May 10, 2010 by
    Not rated yet
    Pros: None.
    Cons: Bad online banking organizationBad customer service

    Summary: Anyone thinking about PNC bank should think twice. I used to bank with NationalCity but they were bought out by PNC. The customer service is horrible as they're representatives are not as knowledgeable and have had me going in circles now for an hour. ... read more


    Apr 21, 2010 by
    Not rated yet
    Pros: NONE.
    Cons: Worst BANK.

    Summary: I have a mortgage account with PNC and they are the worst company to deal with EVER. I have dealt with Bank of America, Wells Fargo, Countrywide, GreenPoint, GMAC but these people are from some other planet. Their Customer Service is absolutely RUDE and ... read more

  • PNC is HORRIBLE!!!

    Apr 20, 2010 by
    Not rated yet
    Pros: There are no Pros to this place, they are complete morons!
    Cons: There are tons of cons dealing with them was absolutely HORRIBLE !!!

    Summary: I would NEVER reccomend anyone go to them for a morgage.. My husband and i went to them to get approved and to get a loan to buy a house and we worked with a guy named Paul Lapsins, he really doesnt know how to do his job nor talk to people the way he ... read more

  • Really Horrible Customer Service

    Apr 20, 2010 by
    Not rated yet
    Pros: On line banking OK
    Cons: Horrid customer service

    Summary: My wife spent 4 hours on the telephone in an attempt to change an automated payment schedule. 1) After wading through irrelevant telephone menus, she found it extremely difficult to get to a person. 2) Once a person was reached, that person would either ... read more

  • National City to PNC potential data transfer error.

    Apr 15, 2010 by
    Not rated yet
    Pros: Rest of online site seems to work well so far.
    Cons: Not confidence inspiring as a customer of 3 days.

    Summary: PNC bought out National City. Online at PNC, one can have two telephone numbers listed so that PNC can call you when there is a problem with your account.The first telephone number listed is my correct home telephone number.The second ... read more

  • Do Not Bank Here! Greed vs Service

    Feb 27, 2010 by
    Not rated yet
    Pros: I don't know of any Pros!
    Cons: Greedy, not service oriented, DO NOT BANK HERE!

    Summary: If you are a merchant and need to verify the person writing a check has available funds to cover the check they charge you $5.00. I know of no other bank that charges fees for this. Why would you want to bank here when the people you are writing a check ... read more

  • I feel sorry for National City Customers

    Feb 25, 2010 by
    Not rated yet
    Pros: I have nothing positive to say about PNC Bank.
    Cons: PNC Bank not following credit card laws

    Summary: I am a former national city customer and all I have to say is I'm so happy I don't have a balance on my cc that is now PNC.  I have to agree with most people PNC Bank has horrible customer service and FAILED to inform National City Customers that ... read more

  • Horrible Service

    Feb 17, 2010 by
    Not rated yet
    Pros: none
    Cons: very inefficient, 

    Summary: Do not give this bank your business, if your looking for customer service this company compares to the corner hotdog stand, their style of asking question's is very uneducated and bad ... read more


    Dec 23, 2009 by
    Not rated yet
    Pros: They are friendly.
    Cons: They charge 36.00 overdraft fee, and a 7.00 per day fee for continuous overdraft

    Summary: I have been with this bank for about six months. This bank will rob you with out a gun. They are heavy on fees. They will charge you for overdraft charges for any reason they can find. Even when they make mistakes they will not reverse the charges. They ... read more

  • Bye!

    Nov 19, 2009 by
    Not rated yet
    Pros: I am glad to have other options
    Cons: Profits over people and customer relations drive PNC bank

    Summary: While checking my PNC Credit card account online, I noticed they had not received my payment which was sent by electronic check on November 9 from my brokerage account in New York. I checked and the checked had not been cashed and UBS my broker advised ... read more

  • PNC acronym for "Punish National City" customers

    Nov 18, 2009 by
    Not rated yet
    Pros: Remove your funds, drop their credit card and get a professional bank.
    Cons: PNC - Inept & Inert Bank

    Summary: PNC's treatment of National City Bank customers mirrors genocide.  PNC executives have their heads up their overpaid and over-sized back-ends  ;when they came up with the complex, confusing and arsine procedures to convert NCB ... read more

  • worst customer service EVER!

    Nov 3, 2009 by
    Not rated yet
    Pros: the only good thing is that they don't charge atm fees
    Cons: customer service is horrible

    Summary: Customer service is horrible! Good luck getting anywhere with these people.  I have called several times and each time it is a new hassle.  Reps are unwilling or unable to answer questions and won't listen to what you are saying. ... read more

  • Forget it, you can do better

    Oct 1, 2009 by
    Not rated yet
    Pros: Opening the account was quick and easy, and the checks are legibly printed.
    Cons: Customer service reps appear to have no knowledge whatsoever about PNC bank and its operations.

    Summary: I have had a PNC account for less than three weeks, and they have already proven to be a huge disappointment. They have suspended my online account because of some ridiculous confusion about the name of the account holder on an account I was trying to ... read more

  • Undeserved Bank Fees

    Sep 17, 2009 by
    Not rated yet
    Pros: Nothing.
    Cons: The customer pays for the banks errors!

    Summary: I scheduled a payment through PNC Bill Pay to come out of my account on 09/16/09.  They deducted the funds on 09/15/09 causing my account to go in the negative.  They charged me $142.00 in overdraft fees.  When I called them, they bluntly ... read more

  • Horrible Customer Service

    Jul 22, 2009 by
    Not rated yet
    Pros: I have nothing positive to say about PNC Bank at this point.
    Cons: The worst customer service I've ever experienced, excessive fees.

    Summary: I recently was charged twice for an online order I made (of course not PNC's fault), but when I had to deal with it through their customer service, it was ridiculous.  I had to sit on hold for an hour, and was told that because of the overage fees ... read more

  • PNC BANK - Bad customer service

    Jun 20, 2009 by
    Rated Show
    Pros: Nothing
    Cons: Get rid of PNC Bank

    Summary: I had many bad experiences with PNC Bank. They have debited my accounts every month without me realizing it for years as I was out of country. On my return, I got shocked and had to fight hard to get some of the amounts reversed. Such a pain. ... read more

  • University City Philadelphia ATM Problem

    Jan 9, 2009 by
    Not rated yet
    Pros: The online banking interface is well done.
    Cons: Old, broken ATM machines.

    Summary: Today I had a dreadful ATM problem. Running low on funds with a week to go before payday, I attemped to withdraw $150, half of what remained in my checking account.The money never came out--it was stuck. While my son watched the machine, I went ... read more


    Jan 2, 2009 by
    Not rated yet
    Pros: located closeby
    Cons: customer unfriendly
    charges all possible fees
    waits to con you
    horrible customer service

    Summary: I had the worst experience with this bank. It charged me over $400 in overdraft fees and refused to refund it. It did not even notify me of overdraft. I will never ever associate with this bank again. I am advising all my friends to stay away from  ... read more

  • Don't ever open a PNC account

    Oct 26, 2008 by
    Not rated yet
    Pros: online account info
    Cons: poor customer service, high fees, hidden fees, lack of concern for customers

    Summary: PNC bank has the worst customer service of any organization I have ever had to deal with. My main complaint is their ridiculously high fees, which they sneak them into your account whenever possible. Any time I have questioned these fees, the telephone ... read more

  • $5 to cash their check????

    May 8, 2008 by
    Rated Show
    Pros: None
    Cons: Fees, fees, and more fees

    Summary: I am volunteer firefighter, I received a check from the volunteer fire department, to reimburse me for money I put out of pocket for an event. The check was drawn on a PNC account. When I went to the bank to cash it they said since I don't have a ... read more

  • PNC Branch Employees Complete Idiots

    May 3, 2008 by
    Rated Show
    Pros: Good footprint in Pennsylvania, on SWIFT, etc.
    Cons: See above description.

    Summary: Never in my life have I done business with a bank with such a poor attitude. These days .. your better off choosing a small local bank that is hungry for business and willing to woo you. PNC bank is just a monolithic corporate beast that doesn't ... read more

  • PNC Mortgage: Worst customer service ever!

    Mar 20, 2008 by
    Rated Show
    Pros: None seen
    Cons: Slow response time, lack of knowledgeable loan officers, poor customer service.

    Summary: I Submitted an application in November after having already completed a transaction with them with my current mortgage. I was told I was approved. There was a good 2 week delay in any response from the loan officer every time i contacted him. After 4 ... read more

  • Worst Bank I've Ever Dealt With

    Feb 21, 2008 by
    Rated Show
    Pros: None
    Cons: High Fees, Unreasonable Customer Service, An All- Around Faceless and Corrupt Corporation

    Summary: A few months ago, my bank, Mercantile was bought out by PNC. Ever since I have been hit mercilessly with fees, they shut the local branch, and their customer service is terrible. Don't believe the advertising, stay as far away from this bank as you ... read more


    Nov 14, 2007 by
    Rated Show
    Pros: ABSOLUTELY NONE...they should be reported to the Better Business Bureau!
    Cons: Almost everything you can think of. Horrible customer service, unnecessary charges, bad hours, etc,

    Summary: My husband and I have been customers of PNC bank for over 10 years, and have yet to ever get QUALITY customer service. When you deposit a check they will hold money in your pending transaction and "conveniently" post them to your account before they post ... read more

  • PNC, Not a customer? Then your nothing in their eyes!

    Sep 19, 2007 by
    Rated Show
    Pros: None!
    Cons: You must have an account to cash PNC checks or use the drivethrough

    Summary: I went to this relatively new bank in our area to cash my company expense check and went to the drive in window. I was then told that the driveup windows are for customers only. Ok, I'll go in and get my money. So I went inside and waited for the 1 ... read more

  • They just closed my account with NO REASON

    Feb 12, 2007 by
    Rated Show
    Pros: if u live in Pittsburgh, this is only banks u see in this area
    Cons: everything.

    Summary: I had a business relationship with PNC bank about two years. I have never been to minus, my accounts always had good amount of money for past two years. Suddenly I received mails from PNC banks that they are going to close my account. I gave them a call ... read more

  • Awful Awful Awful

    Nov 30, 2006 by
    Rated Show
    Pros: OK online services but doesn't work well with Microsoft Money
    Cons: Lousy service, unethical policies, moronic ATM deposit process.

    Summary: This bank totally stinks, and people who work there actually have the nerve to be demanding when working with others. There are few entities that could drop to the customer service level found here. I would prefer to work with most DMVs including the ... read more

  • Easy as PNC? PNC ... not for me.

    Apr 19, 2006 by
    Rated Show
    Pros: Better than the DMV.
    Cons: Service, convenience, civility, fees, hours, locations, etc.

    Summary: I signed up for a PNC Digital Checking Account and a PNC Savings Account on their website. I funded each with an initial $25. PNC never sent me anything in the mail after that - no check card and no information as to what my new account numbers were ... read more

  • "Courtesy" Overdraft Protection = Multiple NSF Fees for PNC!!! Hooray!

    Nov 22, 2005 by
    Rated Show
    Pros: None.
    Cons: See title; the "courtesy" is only to them. Thievery and bad faith, plain and simple.

    Summary: Yep, used to be in the old days, if you ran your credit card at a store and there were NSF in your account, the transaction would be denied. Not anymore!!! As a "courtesy," PNC will allow the transaction, and charge you a nice $35 overdraft fee. They ... read more

  • PNC Bank

    Sep 28, 2005 by
    Rated Show
    Pros: Non
    Cons: Dirty Offices, Unhelpful,

    Summary: I can't believe how moronic this bank is. I recently opened two personal accounts. Just getting the accounts opened was a hassle, I had to go back a second time because they forgot to give me some papers to sign. Then when I received my first ... read more

  • Good service for "Premium Customers"

    Jul 24, 2005 by
    Rated Show
    Pros: Full services, good deal for big customers, lots of branches, ATM's at WaWas
    Cons: Watch the fees if you are "small fry". Online banking interface lags.

    Summary: I have generally been VERY happy with PNC and I think it's because: 1) the staff, especially Navin Harfouche (who used to be at Princeton's Nassau St. branch, and is now in charge of the Plainsboro branch), is helpful and professional. 2) a lot of the ... read more

  • PNC Sucks

    Apr 1, 2005 by
    Rated Show
    Pros: Reasonably friendly people.
    Cons: Who wants to spend at the bank with a person anymore?? Give me freedom!

    Summary: OK, they were friendly to me when I opened an account. But then the fees they piled on kept coming; their ATMs are the oldest, slowest ones around, AND not always available because they're INSIDE OTHER BUILDINGS(!), and they don't seem ever to know how ... read more

  • What a Terrible Bank!

    May 20, 2004 by
    Rated Show
    Pros: Bank near my home.
    Cons: Slimy, car-salesmen-like employees and business practices.

    Summary: I'll get to the point- PNC Sucks! I have had accounts with Bank of America and Wells Fargo, and have had overall good experiences with both. Sure, both banks ultimately have made me pull my hair out in clumps, but not nearly to the level that PNC has. ... read more


    Apr 27, 2004 by
    Rated Show
    Pros: Many locations, online banking updated pretty quickly.
    Cons: Just about anything that has to do with having to talk to a teller.

    Summary: Hi. I had savings and checking account at PNC for almost a year and it was a very bad experience for me. When I ran out of savings deposit slips with my acct number already on them, I asked the teller to order me more. A week later, I still didn't have ... read more

Showing 1-160 of 160 reviews

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