PNC Bank

164 ratings (160 Epinions reviews)
Epinions Product Rating: Disappointing
5 stars
8
4 stars
8
3 stars
11
2 stars
7
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    Highest Rated Consumer Review by the Community

  • Banking Via Pittsburgh

    Jul 7, 2006 by
    Rated a Very Helpful Review
    Pros: Many Locations, Customer Service, Accounts, Promotions
    Cons: Online Banking needs some improvement

    Summary: When it comes to banking, I've been quite pleased with PNC. They have been mostly attentive to my needs, and offer a wide variety of services. Currently, I have checking, savings,CD's, and a Mutual Fund investment with them. I have been their ... read more

  • Worst bank I have ever worked with!

    Jan 16, 2014 by
    Not yet rated.
    Pros: nothing :/
    Cons: The list is so long it would take me a day to write!

    Summary: If I could give this bank a negative review I would... When signing up for my business account they set me up with a lady at there clio branch who messed literally almost every bit of information she could.  She signed me up under a different ... read more

  • Declined for loan with 900+ credit score!

    Oct 10, 2013 by
    Not yet rated.
    Pros: None
    Cons: Rediculous loan application and approval process, lobby hours, not personable

    Summary: I recently decided to inquire with PNC about a commerical loan to purchase a warehouse building to expand my business. The seller of the property and I have a purchase agreement for $54,500. I am putting down $20,500 of my own CASH and I needed a loan ... read more

  • Pnc phony pending withdrawals

    Aug 1, 2013 by
    Not yet rated.
    Pros: I THINK it may finally be resolved
    Cons: This practice is unethical if not illegal

    Summary: On a monday I tried to make a purchase for $114 but only had $90.60 in my checking account.  My bank card was declined.  When I went home and checked my balance it showed a pending withdrawal for $90.60 even though the transaction was not ... read more

  • PNC = customers are sheep

    Jul 22, 2013 by
    Not yet rated.
    Pros: There are other banking options in my city
    Cons: Customer service, flexibility, actually caring about the customer, ATMs, website

    Summary: PNC was an attractive option at first, with a nice looking website and free checking/bill.  However, their online banking system is consistently experiencing issues and their ATMs (in the Indianapolis area, at least) are always down.  I live in ... read more

  • Horrible

    Jul 10, 2012 by
    Not yet rated.
    Pros: Tellers are nice a majority of the time
    Cons: POOR customer service, TERRIBLE fees, STUPID posting schedule, the list is too long!

    Summary: First I would like to note that I sent a message using online message center asking for help with an automatic reply that said they would reply within 24 hours. This is the message that I received when I asked why I received EIGHT overdrafts.....(and ... read more

  • PNC Loan Policy

    Jun 20, 2012 by
    Not yet rated.
    Pros: THERE ARE NO PROS FOR PNC BANK
    Cons: ABSOULTELY EVERYTHING~~~~

    Summary: I would not recommend PNC Bank to anyone.  My boyfriend has a loan there but we live together and I manage the finances.  No matter how many times we call them and ask that they note the account that it is okay to discuss the account with me, ... read more

  • Get with the 21st century!

    Jun 5, 2012 by
    Not yet rated.
    Pros: Good in branch Customer Service
    Cons: Technologically behind the times with online banking

    Summary: After 2+ years frustrated with their online banking system, I'm giving up and going to another bank.  Their antiquated and slow process of updating account information online has caused multiple problems and fees charged to me when it was their ... read more

  • Disgusted in Atlanta

    Jun 2, 2012 by
    Not yet rated.
    Pros: NONE
    Cons: See above

    Summary:  PNC took over RBC recently. A few days ago 3 IRA CD's matured and I wished to make a direct non-taxable transfer to an IRA account at my Credit Union.  In the past at RBC and several other mega-banks this had been a simple matter...not so with ... read more

  • Peeved Army Girl

    Apr 23, 2012 by
    Not yet rated.
    Pros: Online banking is only thing that comes to mind but most banks provide that service
    Cons: Rude customer service 
    NOT MILITARY FRIENDLY

    Summary: I have been with PNC Bank since they bought out National City Bank a few years back. When it was still National City, I was on military orders in Texas. Well there weren't any National City Branches or ATMs in San Antonio. National City had something in ... read more

  • Rude and Misleading, with lots of Over exaggerated FEES

    Mar 12, 2012 by
    Not yet rated.
    Pros: online banking is nicely setup, THAT'S IT...
    Cons: EVERYTHING else, Rude customer service, Misleading Info, Policies nowhere near on par with other banks

    Summary: First off, their customer service is BY FAR the worst I have ever come across! Over the duration of having an account with them, I have contacted customer service about several issues I have had with my account. EVERY time, with out fail they have ... read more

  • PNC bank needs a bit of tweaking

    Mar 7, 2012 by
    Rated a Very Helpful Review
    Pros: Convenient and provides free checking on request.
    Cons: ATM machines are slow and outdated

    Summary: PNC took over Flagstar bank and attained all the current accounts. I opened up a Flagstar(now PNC) account due to the location and to have an exit route if my other bank ever starts charging high fees or gives me a reason to leave. You should always have ... read more

  • Not a millionaire -- go somewhere else?

    Mar 5, 2012 by
    Not yet rated.
    Pros: The banks are clean and smell good.
    Cons: One human helping another is a better advertisement than a full page ad.

    Summary: Like an idiot, I have done my primary banking business at PNC for more than 25 years.  At one time the bank manager knew almost all of his/her customers by name.  Then came the era of the "financial professional" and mega-bonuses.  Today, ... read more

  • watch your account closely!!

    Jan 11, 2012 by
    Not yet rated.
    Pros: location
    Cons: numerous duplicate charges

    Summary: Since PNC took over for NAtional City , it has been both exhausting and a disaster. I feel like I need to monitor my account online at least 3 times daily to check for errors. Duplicate debit charges are PNC's worse con. In addition I have ... read more

  • Lenders with Attitude -- Go Elsewhere

    Sep 28, 2011 by
    Not yet rated.
    Pros: none so far
    Cons: rude, acted like they didn't want business

    Summary: Twice now I've tried to use them, for different purposes.   We have great credit, plenty of assets, but they actually wanted over 6% for an investment property refinance, even with 75% LTV, no cash out.   Couldn't believe it.  ... read more

  • The worst customer service ever

    Aug 10, 2011 by
    Not yet rated.
    Pros: Can't thing of any
    Cons: If you use Quicken Run

    Summary: I live in the Philadelphia area and use PNC ATM’S all the time. My bank started to charge me for ATM Withdraws.  So I thought, I use there ATM’s and they have a nice Account line up with no fees, let’s move over to PNC. What a ... read more

  • Do not apply for a mortgage at this bank

    Aug 5, 2011 by
    Not yet rated.
    Pros: We had a horrible experience with this company.
    Cons: The customer service at PNC mortgage department is disgusting, rude, and a complete mess.

    Summary: My boyfriend and I applied for a mortgage at PNC. Everything was on schedule a week before closing. The night before they called us and said they were missing a document, and there was no way we could close tomorrow we would have to delay until three ... read more

  • PNC is only average

    Jul 31, 2011 by
    Not yet rated.
    Pros: Good retail banking operations, as far as I have seen.
    Cons: Not able to provide consistent customer service through the customer service phone center.

    Summary: I had banked with National City Bank for almost a decade prior to its acquisition by PNC.  I never had an issues with National City and so hoped for the best when my accounts went to PNC.  I think PNC's retail bank operation was very ... read more

  • Poor Customer Service

    Jul 26, 2011 by
    Rated a Very Helpful Review
    Pros: None
    Cons: Poor Customer Service; long wait times; poor 800 number system

    Summary: My mortgage was transferred to PNC Mortgage at the begining of the month. Mortgages get transferred all the time and up until now have gone very smoothly. The old company sent me a letter notifying me of the transfer and that PNC would do the ... read more

  • Not Recommended

    May 14, 2011 by
    Not yet rated.
    Pros: Free Checking
    Convenient local branches
    Fast Intra-bank transfers
    Cons: Antiquated practices
    Not well suited for tech-savvy customers
    Hard to get straight answers

    Summary: I chose the wrong company to do business with.  First it was PNC Mortgage who wouldn't allow me to pay biweekly unless I did so under their terms.  They required me to set up special arrangements where I would pay them the equivalent of 13 ... read more

  • Bold Face Lie when sending loan documentation

    Mar 30, 2011 by
    Not yet rated.
    Pros: PNC IS A SCAM DO NOT USE.
    Cons: PNC is a SCAM. Do NOT USE.

    Summary: PNC bank bought out my loan from National City. I used a HELOC with PNC to purchase another home. I needed to verify that my HELOC was associated with my current property. PNC told me they could not tell me what property the loan was associated ... read more

Showing 1-20 of 160 reviews
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