Provident Bank of Maryland

Pros: Many options, many branches, long hours, PC Banking
Cons: After searching high and low, I've found none

My husband and I have not had the best of personal banking experience. The irony that most of my working life centered on dealing with banks and other lending institutions as clients has not escaped me. Dealing with banks in my professional life was...

Pros: Excellent hours
Cons: Additional charges

I joined Provident Bank of Maryland about four years ago when they opened a branch in my local grocery store. What originally attracted me to Provident was their extended hours (extended evening and Sunday hours). In the beginning I found Provident far...

Pros: Efficiency, accuracy, great service, responsiveness, free services, convenient locations.
Cons: Low interest.

No other bank I've used ever made me feel as comfortable as Provident Bank of Maryland. I always feel that they want my business, as insignificant as it may be in the scheme of things. The service is always exemplary and friendly, whether it be on the...

Pros: Friendly, helpful
Cons: none for me at this time

I am going to write to you about an incident that occurred on June 24, 1998 where Provident Bank of Maryland has been extremely helpful to me.

When it comes to finances and where to get the best deals, I do not claim to be the expert. We only...

Pros: Friendly tellers. Long hours. Online banking.
Cons: Incompetence. Inaccuracy. Much lower rates on savings.

I have been a Provident customer since 1996 when I first moved to Maryland. Their hours are what attracted me to them originally.

Strike 1

I had another person's checks sent to me with my statement. The checks were not even...

Pros: hours, locations, online banking
Cons: low interest rate, too many errors in the past year, long lines

This is the 3rd problem I've had with Provident Bank over the past year, and I'm going elsewhere. First, they could not get my ATM accounts set up correctly. I had to make 2 trips to the branch and lose time from work, and they still could not ...

Pros: Internet Banking, Enough Branches Around Maryland, Free Checking Is Actually Free
Cons: Savings Accounts and their fees, savings account interest

I've been with Provident for almost 7 years. I picked them originally for location. I've moved around a few times and have always had one within a few miles of me. I have been using their internet banking since they offered the service. I've never ...

Pros: Many Locations, Flexible Hours.
Cons: "Unwritten Rules" hamper funds availability.

Due to our previous bank illegally withholding 2, or sometimes 3 times the amount charged on our bank's credit backed check card (more on this under "Allfirst", formerly 1st National Bank of Maryland), we decided to move our accounts to a more...

Pros: Decent hours of operation, basic banking functions
Cons: EVERYTHING has a fee attached to it and their online banking system just doesn't work

Perhaps I have been spoiled over the years. I grew up with my little savings account in our local bank, and only within the past several years did I open a Provident account because they have better hours and are on my way home from work (actually, my...

Pros: close to home bank location
Cons: everything else.

Well, being that I am not having my issues heard from their customer care, because they don't care.....I will let everyone know about it. My wife and I have been with provident bank since we have been married. 10 years now. Prior to this, she had ...

Pros: great checking options, friendly and helpful employees, convenient hours
Cons: charges extra for internet banking, slow on clearing checks

As I was angrily leaving my credit union this past year because of a long history of difficulties I didn't know where to go. I had a previous problem with Nationsbank (or Bank of America as it is now), and didn't want to go there. Although I know a lot...

Pros: friendly staff, very helpful
Cons: long lines at branch

I had the pleasure of banking with Provident for a little over a year. I would still be a customer, if I didn't have to deal with the ATM charges from my local banks. When we moved to Germany, the ATM fees charged at our military bank ATMs were...

Pros: Hours are convenient
Cons: They are not always accurate

I am glad I went to withdrawal money from my account when I did. I always check the balance on the receipt I get and it is usually right but this time the balance was wrong. I got the receipt form when I deposited my pay check and the receipt from that...

Pros: hours of operation longer than competition.
Cons: bad customer service, bad record keeping, poorly trained staff, mediocre online banking services.

ERROR-PRONE BANKING

I do not recommend Provident Bank of Maryland. They have incorrectly overcharged me several times, misplaced checks, and provided inadequate customer service over the phone. In various occasions, I have been told I would...

Pros: The staff is helpful and the branches are very convenient.
Cons: The lines at some branches move slowly.

I have dealt with many banks in the past, all of which had numerous problems; excessive fees for normal account activities, 6 hours only of the branches being open, and rude tellers and customer service workers. Thus far, Provident Bank has been a...