Highest Rated Review by the Community
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Dec 09 '08
Pros: Great service and staff who personalizes cross-sells while giving some away free.
Cons: I haven't had a poor experience yet.
Summary: Any national financial company's reputation ultimately rests with the individuals working directly with consumers. Guidance, rates and policies are certainly sent down from headquarters, but a good local banker can change the fortunes of an ...
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Sep 27 '11
Pros: We DO like the Delta Skymiles debit card.
Cons: I listed all of the cons above.
Summary: I had a very large amout ACH sent to my broker,then it got 'lost' in August 2011.It has taken me more than a month to get the problem resolved.Only today did I get results by going outside of their closed CSR loop.Suntrust ...
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May 10 '10
Pros: NOT A DARN THING AT THIS POINT.
Cons: TERRIBLE!! DO NOT USE THIS BANK!!!!!
Summary: I have been a customer of SunTrust for over 17 years. Great credit, have overdraft protection on the rare occasions it is needed. I keep money in the bank, I am a college-educated professional person with great credit, no NSF issues, nothing ...
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Jan 22 '10
Pros: I HAVE NOTHING GOOD TO SAY ABOUT THIS BANK.
A SYSTEM OF BUREAUCRATS.
Cons: BEWARE OF SUNTRUST BANK. REFUSE COOPERATION IN DISPUTE WITH THEIR CREDIT REPORTING.
Summary: My name is Nelson Reid Phifer; I am 60 years old and have been a row crop and a poultry farmer for 40 years. I have been a customer of SunTrust Bank, which was formerly Central Carolina Bank, and Security Bank, since ...
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Sep 15 '09
Pros: Easy online access to accounts
Cons: -Um...they HOLD deposits. That's a pretty big "con."
Summary: We recently moved to the south and had to switch banks. We are responsible with our money, had very few issues at our old bank and went into the Suntrust experience pretty naively. We should have done our research. We had been with them ...
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Apr 23 '09
Pros: Lots of location
Cons: Customer Service cant help. Everything must go through bank locations.
Summary: My fiance and I each opened an account at this bank because we thought it would be a great bank because it has so many locations, it is close to the house, etc. Well.....here is the way Suntrust works. If at ANY time there is a ...
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Apr 08 '09
Pros: customer service, rates, options
Cons: none.
Summary: When I was transferred to Georgia last year, I was hesitant to find a new bank because I was so satisfied with the bank I had been using in Rhode Island. I asked around for opinions of local banks and received a lot of mixed reviews on all the local ...
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Dec 11 '08
Pros: ABSOLUTELY NONE.
Cons: These guys are thieves and charlatains, whose only goal is to rip you off.
Summary: Suntrust is a no-good dirty rotten scoundrel in the banking industry. Their goal is to make as much money through ill-gotten gains (ie "fees") as possible. They really could care less about any of their customers. They would much rather ...
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Oct 21 '08
Pros: A bank on every corner!
Cons: Too many fee's, nothing is free, lose to much money, poor computer system!
Summary: I opened my account at Suntrust under the recommendation of my grandmothers' cousin. She previously worked there and informed me I could get free checking, free internet access, free checks, and unlimited atm withdrawls. I thought it sounded great, so ...
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Aug 15 '08
Pros: They have many branches.
Cons: Customer service stinks, excessive fees, lots of errors
Summary: If you are considering banking with Suntrust.....RUN FAST....unless of course you want to deal with banking error after banking error & then to be treated like you are trying to pull a fast one.... We opened our account with Suntrust in 2002. We have ...
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Jul 31 '08
Pros: A+ Customer Service!
Cons: Would like Saturday hours at a drive-thru location.
Summary: My husband's job relocated us in June. Our former bank did not have a bank branch that was convenient to our new home. Friends gave us such a commercial for Sun Trust that we decided to go talk with them. The Knoxville Center Wal-Mart branch seemed ...
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Jul 01 '08
Pros: No-fee checking (but who doesn't offer that these days??)
Lots of branches some areas
Cons: Incorrect processing
Could care less about customer support
No good benefits (interest or bonus points)
Summary: Somehow the ATM allowed me to withdraw MORE FUNDS THAN I HAD in the bank (due to a late processing of a check I had written several weeks prior); in addition, this occurred WHILE I had a $2500 direct deposit coming through and being processed. So, ...
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Dec 25 '07
Pros: Open late and Saturday
Cons: Signed up for Courtesy Overdraft with out my approval
Summary: My wife and I have been with SunTrust since 1979. The bank relationship was fine until this year. They took me for $105 ($140 - $35) this past month in Courtesy Overdraft fees. This is a service I have never signed up for. I was moving $2000 to ...
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Sep 05 '07
Pros: None
Cons: Customer service and recordkeeping are deplorable.
Summary: Please, do yourself a favor and do not deal with Suntrust Bank! I closed my Suntrust accounts in February of 2007 because I was already very dissatisfied with the products and services they provide. In March I received a notice indicating that I ...
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Jul 09 '07
Pros: Friendly but Useless Customer Service
Cons: Don't Do Banking Well
Summary: For those in Ignorant Bliss about Suntrust - go back and look at your transactions closely. The Online Banking is not accurate and is often missing ATM withdraws from Suntrust ATM's for 4 or 5 days. This is especially true for ATM withdraws on ...
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