SunTrust Bank

Pros: Great service and staff who personalizes cross-sells while giving some away free.
Cons: I haven't had a poor experience yet.

Any national financial company's reputation ultimately rests with the individuals working directly with consumers.  Guidance, rates and policies are certainly sent down from headquarters, but a good local banker can change the fortunes of an ...

Pros: Helpful, courteous, and they leave my money alone
Cons: None that I've seen

Despite the fact that I've had virtually nothing but extremely positive experiences with SunTrust Bank, I still hesitated before adding it to my "Love It" list. Why, you ask? Well, I suppose I'm not a typical customer when it comes to...

Pros: Small bank feel with world class services
Cons: Not every branch has an ATM machine

My husband and I moved to Georgia after living in Germany for 19 years. I actually moved in August 1995 and, due to business commitments, my husband didn't arrive until October 1995. One of the many logistical tasks I had to accomplish was establishing...

Pros: A+ Customer Service!
Cons: Would like Saturday hours at a drive-thru location.

My husband's job relocated us in June. Our former bank did not have a bank branch that was convenient to our new home. Friends gave us such a commercial for Sun Trust that we decided to go talk with them. The Knoxville Center Wal-Mart branch seemed ...

Pros: Generally friendly customer service over the phone.
Cons: 800-number means call 800 numbers before you get somewhere.

While this category about SunTrust bank names Atlanta as their place of business, I can guarantee you that you'll be hard pressed figuring out WHERE exactly they (or YOU) are at any time you're dealing with SunTrust.

I once had a checking...

Pros: A bank on every corner!
Cons: Too many fee's, nothing is free, lose to much money, poor computer system!

I opened my account at Suntrust under the recommendation of my grandmothers' cousin. She previously worked there and informed me I could get free checking, free internet access, free checks, and unlimited atm withdrawls. I thought it sounded great, so ...

Pros: Many good locations, decent customer service
Cons: High minimum balances, sloppy computer system, mistake after mistake always with an apology

Long story, but here goes. I moved to the DC area, as I drove around in search of a new bank on my house buying trip, before we moved, I noticed a bank on every other corner with the SunTrust name on it. I was unable to do any research and I drove ...

Pros: huge, mega-corporate bank; debit card accounts
Cons: ancient & inaccurate record keeping systems, slow direct deposit, incompetent staff

I've recently moved to the East Coast, where me and my wife opened an account with SunTrust. The reason why we did so was because there is a branch right down the road from our apartment, and is the only bank in the small Virginia town we reside.
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Pros: Great customer service
Cons: Securites Department leaves a lot to be desired

I have been banking with SunTrust bank for almost 15 years, and after dealing with other big banks, I highly recommend them. For the most part, the personnel at SunTrust have been easy to deal with. I don't know of many big banks that will bend over...

Pros: Large bank, many branches
Cons: Mistakes, mistakes, mistakes

When my husband and I first moved to Florida we opened a checking and savings account with SunTrust(then SunBank). At the same time we rented a safety deposit box. Six months later we moved to our new home and changed our address with the bank.
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Pros: Friendly, Efficient, Convenient, Cheap
Cons: Only in the South East

I know that writing an opinion about a bank is going to be a little less than gripping. However, I honestly do feel the need to commend and compliment SunTrust.

I've been through 4 banks in the last 3 years. I was originally at Nations...

Pros: Local; good interest rates on mortgage loans
Cons: Incompetent employees; unsatisfactory customer service

Our mortgage broker sold our mortgage to SunTrust immediately after we purchased our house in 1998. I was reasonably satisfied until about six months ago when I tried to do something other than pay my bill.

I noticed on our escrow...

Pros: People Oriented
Cons: Low Interest Rate

SunTrust, I love it. I have been with SunTrust for over ten years and have had no problems. It's only a couple of blocks from my house so I am able to keep an eye on them. If anything funny was going on, believe me I'd know.

Seriously, I'm...

Pros: low cost, good internet service
Cons: Hidden costs and terrible customer service

I recently moved to Northern Virginia and opened an account at Crestar Bank (merged with SunTrust in 1998). My roommate recommended Crestar to me because of the low $3 monthly charge on a self-service account and the large number of ATM's in the area....

Pros: Reasonable fees,convenient locations
Cons: automated customer service is lacking

I have had a SunTrust checking account now for about 4 months. My account is just a small one, used for paying only a few of our monthly bills. My limit of checks for the month is four, and for this I am charged $4 a month. Extra checks written are at...