SunTrust Bank

98 ratings (90 Epinions reviews)
Epinions Product Rating: OK
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    Highest Rated Consumer Review by the Community

  • SunTrust Wins Customers, Small Businesses With Service

    Dec 9, 2008 by
    Rated a Very Helpful Review
    Pros: Great service and staff who personalizes cross-sells while giving some away free.
    Cons: I haven't had a poor experience yet.

    Summary: Any national financial company's reputation ultimately rests with the individuals working directly with consumers.  Guidance, rates and policies are certainly sent down from headquarters, but a good local banker can change the fortunes of an ... read more

  • Suntrust Bank is a SCAM & A JOKE!

    Sep 14, 2012 by
    Not yet rated.

    Summary: I went to suntrust with a $25,000.00 trust fund check thinking, "Oh this seems like a good bank!" I was new to the Orlando, FL area and did not have much experience with the banks down here. To be honest I wish I would have done my homework first before ... read more

  • What a NIGHTMARE

    May 21, 2012 by
    Not yet rated.
    Pros: Little guys really do try to help but with no luck.
    Cons: Too many to list.

    Summary: Ok so I have an auto loan with Suntrust.  But I've had my checking/savings accounts with Wells Fargo for over 10 years now.  Well SunTrust had been trying to get me to open a checking/savings with them any time I called them about my auto ... read more

  • Suntrust Mortgage is EVIL-Money is there only concern!!!!

    May 16, 2012 by
    Not yet rated.
    Pros: None.  They blow.  Is that a pro.
    Cons: Horrible customer service.  Not willing to help their clients!!

    Summary: I was laid off May 2009 as were other colleagues of mine during the economy bust.  I could not find steady work for almost a year and a half.  I was able to pay my mortgage by the skin of my teeth for that entire period up to the last 2 months ... read more

  • Horrible customer service!!

    Sep 27, 2011 by
    Not yet rated.
    Pros: We DO like the Delta Skymiles debit card.
    Cons: I listed all of the cons above.

    Summary: I had a very large amout ACH sent to my broker,then it got 'lost' in August 2011.It has taken me more than a month to get the problem resolved.Only today did I  get results by going outside of their closed CSR loop.Suntrust ... read more

  • SunTrust SUCKS!

    May 10, 2010 by
    Not yet rated.

    Summary: I have been a customer of SunTrust for over 17 years.  Great credit, have overdraft protection on the rare occasions it is needed.  I keep money in the bank, I am a college-educated professional person with great credit, no NSF issues, nothing ... read more

  • Manipulating credit scores

    Jan 22, 2010 by
    Not yet rated.


    Summary:   My name is Nelson Reid Phifer; I am 60 years old and have been a row crop and a poultry farmer for 40 years.  I have been a customer of SunTrust Bank, which was formerly Central Carolina Bank, and Security Bank, since ... read more

  • Currently Looking for a New Bank - HORRIBLE

    Sep 15, 2009 by
    Not yet rated.
    Pros: Easy online access to accounts
    Cons: -Um...they HOLD deposits.  That's a pretty big "con."

    Summary: We recently moved to the south and had to switch banks. We are responsible with our money, had very few issues at our old bank and went into the Suntrust experience pretty naively. We should have done our research. We had been with them ... read more

  • Stay far away from this bank!

    Apr 23, 2009 by
    Rated a Helpful Review
    Pros: Lots of location
    Cons: Customer Service cant help.  Everything must go through bank locations.

    Summary: My fiance and I each opened an account at this bank because we thought it would be a great bank because it has so many locations, it is close to the house, etc. is the way Suntrust works.  If at ANY time there is a ... read more

  • Suntrust = Service Excellence

    Apr 8, 2009 by
    Rated a Very Helpful Review
    Pros: customer service, rates, options
    Cons: none.

    Summary: When I was transferred to Georgia last year, I was hesitant to find a new bank because I was so satisfied with the bank I had been using in Rhode Island. I asked around for opinions of local banks and received a lot of mixed reviews on all the local ... read more

  • Suntrust is a Den of Thieves

    Dec 11, 2008 by
    Not yet rated.
    Cons: These guys are thieves and charlatains, whose only goal is to rip you off. 

    Summary: Suntrust is a no-good dirty rotten scoundrel in the banking industry.  Their goal is to make as much money through ill-gotten gains (ie "fees") as possible.  They really could care less about any of their customers.  They would much rather ... read more

  • Do not TRUST Suntrust!!!

    Oct 21, 2008 by
    Rated a Very Helpful Review
    Pros: A bank on every corner!
    Cons: Too many fee's, nothing is free, lose to much money, poor computer system!

    Summary: I opened my account at Suntrust under the recommendation of my grandmothers' cousin. She previously worked there and informed me I could get free checking, free internet access, free checks, and unlimited atm withdrawls. I thought it sounded great, so ... read more

  • Suntrust only cares about Suntrust.....

    Aug 15, 2008 by
    Rated a Very Helpful Review
    Pros: They have many branches.
    Cons: Customer service stinks, excessive fees, lots of errors

    Summary: If you are considering banking with Suntrust.....RUN FAST....unless of course you want to deal with banking error after banking error & then to be treated like you are trying to pull a fast one.... We opened our account with Suntrust in 2002. We have ... read more

  • Sun Trust Bank Pleased So Far

    Jul 31, 2008 by
    Rated a Very Helpful Review
    Pros: A+ Customer Service!
    Cons: Would like Saturday hours at a drive-thru location.

    Summary: My husband's job relocated us in June. Our former bank did not have a bank branch that was convenient to our new home. Friends gave us such a commercial for Sun Trust that we decided to go talk with them. The Knoxville Center Wal-Mart branch seemed ... read more

  • Don't trust SunTrust (incorrect processing, zero customer service)

    Jul 1, 2008 by
    Rated a Helpful Review
    Pros: No-fee checking (but who doesn't offer that these days??) Lots of branches some areas
    Cons: Incorrect processing Could care less about customer support No good benefits (interest or bonus points)

    Summary: Somehow the ATM allowed me to withdraw MORE FUNDS THAN I HAD in the bank (due to a late processing of a check I had written several weeks prior); in addition, this occurred WHILE I had a $2500 direct deposit coming through and being processed. So, ... read more

  • 28 year bank relationship means nothing - STAY AWAY

    Dec 25, 2007 by
    Rated a Helpful Review
    Pros: Open late and Saturday
    Cons: Signed up for Courtesy Overdraft with out my approval

    Summary: My wife and I have been with SunTrust since 1979. The bank relationship was fine until this year. They took me for $105 ($140 - $35) this past month in Courtesy Overdraft fees. This is a service I have never signed up for. I was moving $2000 to ... read more

  • Suntrust is worthless!

    Sep 5, 2007 by
    Rated a Helpful Review
    Pros: None
    Cons: Customer service and recordkeeping are deplorable.

    Summary: Please, do yourself a favor and do not deal with Suntrust Bank! I closed my Suntrust accounts in February of 2007 because I was already very dissatisfied with the products and services they provide. In March I received a notice indicating that I ... read more

  • Don't Trust Suntrust

    Jul 9, 2007 by
    Rated a Very Helpful Review
    Pros: Friendly but Useless Customer Service
    Cons: Don't Do Banking Well

    Summary: For those in Ignorant Bliss about Suntrust - go back and look at your transactions closely. The Online Banking is not accurate and is often missing ATM withdraws from Suntrust ATM's for 4 or 5 days. This is especially true for ATM withdraws on ... read more

  • When did banks start stealing from college students?

    Apr 28, 2007 by
    Rated a Very Helpful Review
    Pros: SOME of the employees are nice, can't say that for all of them.
    Cons: They stole my money, and some representatives were extremely rude.

    Summary: I'm a freshman in college, and at the beginning of my first semester my dad and I opened my first checking account. We chose Suntrust, and there were problems from the start. First, the woman (who is the branch manager) who we opened the account with ... read more

  • Slipshod services

    Mar 7, 2007 by
    Rated a Very Helpful Review
    Pros: As far as I can tell they haven't outright STOLEN from us.
    Cons: These poorly-trained, careless bumpkins couldn't care less about your money or mine.

    Summary: I've been trying to pry my mother loose from SunTrust for years. She started with them because it was the neighborhood bank in her town in Florida, and now she's been with them so long she just doesn't want to change. When my dad died 10 years ago, ... read more

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