Highest Rated Consumer Review by the Community
Oct 2, 2001 by pegbell
Rated a Very Helpful Review
Pros: Higher interest bearing accounts than many other banks
Cons: Does not appear to monitor it's branch banks, DeepGreen Bank in particular
Summary: In all fairness, I have no complaints against Third Fed. I have only done business with a bank which THEY OWN, DeepGreen Bank. And what a NIGHTMARE doing business with them. If you deposit with DeepGreen, rest assured you are in for rude awakening of ... read more
May 5, 2009 by joeb535
Not yet rated.
Pros: Good rates - if you have 20% loan to value
Cons: Horriable customer service. Very rude staff.
Summary: It started five years ago when Third Fed would not allow me to pay my own escrow (750+ credit, 20% equity). They told me I needed to have 30% equity. I wrote them again last year telling them about all the improvements I have done to the property and now ... read more
May 13, 2000 by MissGladys
Rated a Very Helpful Review
Pros: Your money is in good hands
Summary: We have been Members of Third Federal Savings for many years. The bank has a wonderful reputation and the service is excellent.
This bank has been around for many many years. My Grandparents were members of this bank back in the 30's or ... read more
Express Customer Reviews
Jan 7, 2014 by edtennis
Pros: Low rates on mortgages
Cons: Customer service non existent, bunch of incompetents
Summary: The customer service department is populated with idiots. A problem with insurance coverage on a mortgage has been going on for three months and they are so stupid they can't ask the insurance company the right questions. They never call you back and ... read more
Jul 23, 2009 by kwanger
Pros: Excellent rates on loans for qualified buyers.
Cons: Strict lending criteria. Very conservative on amounts lent. Geographical presense is limited.
Summary: If you've got good credit, and meet the fairly strict lending criteria, Third Federal have some outstanding terms on their loans. The HELOC we have with them is at an unbeatable rate, there are no hidden extras, and there are no termination clauses ... read more
Mar 25, 2009 by dksteinlaw
Not rated yet
Cons: Bad service. Bad Communication. Ignorant Staff.
Summary: These guys are horrible. They have the worst communication of any mortgage company with whom I have ever dealt. Their customer service is a joke and they seem to have no clue. I am a 750 FICO borrower with documented income and high ... read more
Mar 2, 2009 by macrock
Not rated yet
Cons: You are reported to collections for balances less than 70 cents.
Summary: I have been a customer with Third Federal for less than a year and have always paid off my balances in full. The problem is that interest accrues on the account balance between the time they invoice you, and when they get your check. So you ... read more
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