Review by doulder
January, 10 2014
Pros: - customer service
- insurance rates
- easy claims
Cons: - loan rates not competitive with credit union rates
Review by mbatom
June, 18 2013
Pros: Nice on phone during sign up
Cons: Once you are signed up, the good service stops
Review by wilkinte
May, 20 2013
Pros: Not sure, never had a claim or called them up in 30 years.
Review by dem4
April, 11 2013
Pros: Great bank during good times. Board of former officers with a "one mistake attitude.
Cons: Markets as friends of military but is a private bank about money not people.
Review by bsproles
February, 24 2013
Pros: Superior customer service, banking, investment and insurance products.
Cons: Can't say much for the Mortgage Department, from all the complaints I've read about it.
Review by krupotkin
January, 19 2013
Pros: Their prices on auto insurance are okay.
Cons: The constant offers of "deals" they have with outside companies. Beware.
Review by navypeeps
July, 31 2012
Pros: the only thing that is good is the cheap insurance.
Cons: I think there are more than enough reasons not to go with USAA
Review by mgermain
June, 15 2012
Pros: Operators are still polite.
Cons: Insurance rates non-competitive.
Review by deannat
June, 11 2012
Pros: Available 24 hrs a day
Cons: CANT INFORM CUSTOMERS
Review by samual777
May, 28 2012
Pros: Very nice people on their phones.
Cons: USAA is corporatly dishonest.
Review by usaarucks
May, 21 2012
Pros: quick to answer the phone, very curtious.
Cons: unethical; abuse of position.
Review by stlbleacherbum
May, 17 2012
Pros: Great for military people abroad. Not so good for anything else.
Cons: Overpriced, underserviced. I've left them for good and recommend you do the same.
Review by kbfrisco
January, 23 2012
Cons: Cant put money in, have to wire cash.
Review by allansp
October, 17 2011
Cons: Cumbersome set up process
Difficulty navigating through Web Bill Pay
Review by vamanager
October, 01 2011
Pros: customer service
Cons: mortgages, GAP, Home Owners Insurance, overall lack of knowledge
Review by daisy6b1
September, 30 2011
Pros: They are nice to and are really good at getting your money.
Cons: Almost impossible to get a claim paid.
Review by canadaw
August, 10 2011
Pros: There website is informative.
Cons: Top to bottom the worst customer service in the home mortgage business.
Review by richmond2009
July, 18 2011
Pros: Semi efficient after you complain about them.
Review by postal98560
July, 09 2011
Pros: Good rates on credit card, auto loans. Reimbursement of ATM feels.
Cons: No longer for the service member. Only in it for the profit.
Review by mebephili
March, 21 2011
Pros: Some good products but need excellent customer service to go with it.
Cons: Not recommend since they no longer stand/behave for what they believe. Unsatisfactory customer service.
Review by jausten1
February, 14 2011
Pros: Previously, the best company in the business.
Cons: Customer service is slipping. It is pervasive.