USAA

Pros: Great product.
Cons: Customer service is just so-so, at best.

Just so my viewpoint is understood: I've been with USAA (both insurance and banking) for twenty years; my father, a retired military officer, banks elsewhere but has been insured by them for nearly fifty years.USAA has always offered a very good ...

Pros: None that I can think of at this time
Cons: They are liars, cheats and thiefs.  

After being with USAA for 35 years, I think they are liars, cheats, and theives.  Our house burnt down and we lost everything we had after 43 years of marriage.  I had never had problems with USAA in the past but the time when I needed the ...

Pros: Numerous money saving offers.  Great Financial Products.  Inexpensive Insurance.  Excellent Customer Service.   User-Friendly Website.
Cons: None.

I was a member of USAA back in the 1980s.  I have returned to USAA for investment services over the past several years, as well as maintaining an automobile policy and home owner's insurance with them.  USAA Auto Policies fall under a separate ...

Pros: Can now scan & "upload" deposits
Service oriented (w/caveats); understand needs of military personnel
Cons: Cust. svc. has started slipping as of late :(

We have been with USAA for over 9 years now, and have never ONCE had anything but quality service from them...until the past year or so. We have 2 mortgages & a home equity loan, 3 vehicle loans, 2 homeowners/3 car insurances, and life insurance ...

Pros: Cheap closing costs, competive rates, low pmi.
Cons: Fannie Mae calls the lending shots. Not USAA.

I had my preapproval all set with USAA. I had a pending offer on a short sale that took almost 100 days to get approved. I would check weekly on the USAA website to see rates. I would input the state, city, and county. Along with loan data that showed a ...

Pros: Good insurance
Cons: Don't trust them as my main bank or for ANY investments or Road side Assistance.

I use another bank for my military direct depost to go into. Then I sent a chunk of change every month to my USAA checking account so I can get the 10% discount off my USAA auto, home and renters insurance when they remove their money automatically from ...

Pros: Everything - I've never had a problem.
Cons: Brick and motor banks would only bring my satisfaction from 100% to 110%

USAA provides the best services of any financial insitution I have come across. From a great rate on a credit card (7.9%) to amazing home insurance options, USAA has been there.Recently, I spilled water on my laptop. And over the course of two ...

Pros: If you want to get it all one place, I guess this could do.
Cons: Horrible customer service, horrible customer service, horrible customer service!!!

Just because you have a website doesn't mean that you don't have to serve your customers any more. Someone needs to get this message to USAA. We've been having our own set of problems with lack of customer service in the insurance area... but we've ...

Pros: One stop shopping, Great Service and Rates
Cons: Military only for some services

I have been a member of USAA for about 3 years now and I have been converted. My father-in-law is still an employee of the military and this allowed his daughter (my wife) to receive all of their services. For us, this includes our mortgage, savings ...

Pros: Multiple account types available and easily accessed
Cons: Relies on on-line banking

I first was introduced to USAA as an insurance company. I was living in Massachusetts at the time where insurance rates are set by the commonwealth with no price competition among companies. USAA was able to circumvent the commonwealth’s laws by ...

Pros: Great hometown feel and EXCELLENT service
Cons: None so far.

USAA has been my bank for about 4 years now. I also had them for auto insurance for about 16 years. I never knew they had a banking service back when I used them for auto insurance . . . if I only knew then what I know now. I use USAA for checking, ...

Pros: Excellent service, highly convenient, doesn't cost me a cent.
Cons: Unfortunately, if you're not already a customer, chances are you're not eligible.

How do you feel about your bank? I love mine. Not everyone is eligible for USAA's services. But if you are eligible, you'd be crazy not to use them. There's a misconception out there about eligibility for USAA membership. Many people seem to think ...

Pros: Great rates, great offerings, great customer service.
Cons: Homeowner's Insurance process was cumbersome and I ultimately didn't complete.

I think at one time I probably would have sworn that I'd never leave Wells Fargo. I ended up making the switch to USAA in Sept. 2006, not for anything Wells Fargo did, but for what USAA did and what it did better than Wells Fargo. I had been growing ...

Pros: previous good service
Cons: price

I just received the mortgage escrow analysis from my lender. The price of the hurricane insurance is in excess of $1,900 not including the fire policy. Due to this, I have requested quotations from other companies and all have hurricane rates ...

Pros: Great customer service,quality,great rates! I love everything about them!
Cons: Nothing.

We have had auto insurance with USAA for what seems like ever! We recently decided to do banking with them! They are wonderful! First off there customer service is fantastic! Everytime I have a question no matter how big or small they give me clear and ...