USAA

Pros: Offered services, customer service, prices
Cons: Only offered to members of the armed forces

I never thought I would want to write about a banking service....but I have to tell you just how happy I am with USAA. A while back, I decided to invest in renter's insurance to protect myself against theft, damage, etc...I called around and...

Pros: "User Friendly", ATM Fee Refunds
Cons: Possible Membership Requirements

USAA Federal Bank has been an island of sanity within the insane world of today's banking environment. Headquartered in San Antonio, TX, the bank is extremely flexible to it's customer's needs.

Throughout an almost 20 year career in the US...

Pros: EVERYTHING
Cons: none.

USAA is simply the best. I have been with USAA for over 13 years. In that time, I have found the service representatives to be knowledgeable and efficient. They are always willing and able to assist in any way possible. They demonstrate a tremendous...

Pros: One stop shopping, Great Service and Rates
Cons: Military only for some services

I have been a member of USAA for about 3 years now and I have been converted. My father-in-law is still an employee of the military and this allowed his daughter (my wife) to receive all of their services. For us, this includes our mortgage, savings ...

Pros: Bonus interest rates. No need to switch banks when you move.
Cons: Mail in deposits. Web site needs work.

After living in 5 different states in just 8 years, I got tired of having to switch banks with every move, not to mention trying to find one that fit all of my needs. With USAA Federal Savings Bank I found everything that I was looking for and saved...

Pros: Yes - their auto and their internet banking is top notch
Cons: Horrible customer service, don't bank at USAA.

I have been a member since 1994. I also worked for USAA at one point. I have a checking and two savings with the bank. I have auto, homeowners, and life insurance with the company. Their customer service has gone downhill. When you live somewhere other ...

Pros: Great hometown feel and EXCELLENT service
Cons: None so far.

USAA has been my bank for about 4 years now. I also had them for auto insurance for about 16 years. I never knew they had a banking service back when I used them for auto insurance . . . if I only knew then what I know now. I use USAA for checking, ...

Pros: Customer service, diverse services, rebates.
Cons: exclusive membership, rates are not always competitive.

Usaa has been my exclusive provider of all financial services since I graduated college in May 2000. I have used their services for a car loan, savings and checking accounts, car insurance, and a credit card. I attained membership via my grandfather who ...

Pros: Competitive rates, high quality service, online banking
Cons: Open to members of the military and their dependents

USAA never ceases to surprise me with excellent service and competitive rates! As a licensed insurance agent, I can also wholeheartedly recommend their auto and home insurance policies.

Even though we take care of our financial and insurance...

Pros: If you want to get it all one place, I guess this could do.
Cons: Horrible customer service, horrible customer service, horrible customer service!!!

Just because you have a website doesn't mean that you don't have to serve your customers any more. Someone needs to get this message to USAA. We've been having our own set of problems with lack of customer service in the insurance area... but we've ...

Pros: Encompasses all your needs
Cons: I can't think of even one

I used to be considered a military dependent, so it was easy for me to default to USAA for my auto insurance needs when I got my first car. Since opening up that first account; however, I've invested with USAA, I've banked with USAA, and I still use ...

Pros: Superb value, free checks, ATM refunds, debit card refunds
Cons: Mail-in deposits (but this review tells how to get around them)

There are already many reviews on here extolling the virtues of USAA's services. They've done a thorough job, and there have been no major changes since the last review. So I'm going to use mine to offer a helpful hint that may not have occurred to ...

Pros: fast, accurate, courteous service; accessible; affordable; online banking; reimburses service fees charged by other banks
Cons: no actual bank for directly depositing your money

I became a member of USAA through my father who had been in the Air Force many years ago and therefore was eligible to be a USAA member. I had USAA for my car and renter's insurance for a few years before I signed up to use their bank. I chose USAA as my...

Pros: Good insurance
Cons: Don't trust them as my main bank or for ANY investments or Road side Assistance.

I use another bank for my military direct depost to go into. Then I sent a chunk of change every month to my USAA checking account so I can get the 10% discount off my USAA auto, home and renters insurance when they remove their money automatically from ...

Pros: The first two months are good.
Cons: USAA froze my checking account.

Last year, I opened a USAA checking account, based on the company's reputation. Because I normally deposit several, high-dollar checks every month, I warned the bank in advance. A USAA manager said that it would be "no problem." It was "no problem" ...