USAA

Pros: GREAT customer service
Cons: None

Without USAA there woudn't be single bank, credit card company or insurance company that I trusted and liked. I am so happy with USAA--thier continuously excellent customer service and ease of dealing with bankers and insurance claim reps at all times...

Pros: Wonderful support, no ruined credit.
Cons: Must mail in checks.

I've been a member of this bank for six years now, and their service has been impeccable. I'm constantly amazed that their service reps are never cross. I've never had an unhappy or rude person answer the phone when I called for help.

This...

Pros: Online banking, and wonderful customer service
Cons: NONE!

USAA is definitely the best bank we have ever been. With some of the other financial institutions we have tried we have always been paying fees for everything, including talking to a teller! USAA is so much different and you can bank online with them!...

Pros: They are always there when you need them most.
Cons: Household Insurance is higher than competitors

I have been an Auto Insurance holder of USAA for over 20 years. I have used them for Rental insurance in the past as well. I have used their services many many times and I have nothing bad to say. They were courteous to my situation, very helpful in...

Pros: um...
Cons: queues, lousy customer support, low rates

Banks are notorious hives of greed, incompetence and rip-off merchants. USAA is sadly no different to that common stereotype, if anything it seems as if the stereotype was built specially to accommodate the sheer awfulness of the USAA 'service' (I...

Pros: Can now scan & "upload" deposits
Service oriented (w/caveats); understand needs of military personnel
Cons: Cust. svc. has started slipping as of late :(

We have been with USAA for over 9 years now, and have never ONCE had anything but quality service from them...until the past year or so. We have 2 mortgages & a home equity loan, 3 vehicle loans, 2 homeowners/3 car insurances, and life insurance ...

Pros: They do it right...consistently!
Cons: People think I am weird 'cuz I love my insurance company.

No reason to give all the great details. Just simply must say, Wow!! Since this requires me to use more words...here you go -- I have 18 of their products from all sorts of insurance and banking and investments, to my ISP and long distance service. My...

Pros: Everything - I've never had a problem.
Cons: Brick and motor banks would only bring my satisfaction from 100% to 110%

USAA provides the best services of any financial insitution I have come across. From a great rate on a credit card (7.9%) to amazing home insurance options, USAA has been there.Recently, I spilled water on my laptop. And over the course of two ...

Pros: None that I can think of at this time
Cons: They are liars, cheats and thiefs.  

After being with USAA for 35 years, I think they are liars, cheats, and theives.  Our house burnt down and we lost everything we had after 43 years of marriage.  I had never had problems with USAA in the past but the time when I needed the ...

Pros: Parents who have to worry about there children over seas are not Military family
Cons: USAA- Those with the highest FICO scores get the best rate is not true.

My son's in Military signed me up at USAA. They receive great rates and I don't. My FICO score of 805. MY Credit Card rate is 10% and balance Transfer is 13%. USAA said I was not in a Military Family. I spent 10 years myself in the military so this was news to me. My son's serve in Iraq and Afghanistan and I am not a military family. Adult Children of Military members are family and never served in the Military.

Pros: All with one company: auto; life; medical; homeowners; renters; mortgage; investments; checking; savings; and Billpay.
Cons: The inability to deposit cash to my checking or savings account.

Our family has been fortunate enough to be able to use USAA for all of our financial and insurance needs for the last twenty years. My adult daughter and son also use them exclusively.
We're always able to talk to someone on the telephone at USAA who is knowledgeable and helpful. You cannot find a better customer service.
We've never had a problem of any kind. Even when I was stationed in Europe, and would receive a bill in the mail that was long overdue, they would just tell me to pay the bill as soon as possible, no questions asked.
I use USAA's Web Billpay and it has totally changed my attitude about paying bills. It's like having my own personal accountant and it's free. No more writing checks, writing account numbers on checks, buying stamps, licking stamps, etc. If I could just get USAA to do my income taxes for free...

Pros: This is what I call free Banking!
Cons: There isn't a branch location in my state.

What I like about USAA's basic checking account is that they have monthly cash back rewards, which amounts to .5% when you use your debit card.You also get refunds for any ATM fees incurred when using other banks ATM's. You also get free checks for the life of the account (Excellent if you move a lot.)Something new is their Quickpost program, because their bank is located in Texas, and I live in Virginia I can take my deposits to any Quickpost location(inside of most UPS Stores) and it will be credited the next business day. The UPS Store will give you a tracking number so you can track your deposit envelope all the way to the bank!

Pros: ATM Rebates, pre-paid deposit envelopes, prompt and responsive service
Cons: NONE

I have been banking with USAA for over 15 years and by far it is the best banking relationship I have ever had. They are prompt, friendly and very professional. This is banking at its best. With ATM fee rebates, I never worry about finding an ATM. Pre-paid deposit envelopes means I never pay to make a deposit. During my time with USAA I have never felt the need for a local bank! I give USAA my highest recommendation.

Pros: They know their business.I have never had reps tell me different things or mis-inform me.
Cons: I have yet to find any cons with U.S.A.A..They even send Christmas cards!!

U.S.A.A. is amazing.We have had them for 8 years now and we started with auto insurance.They were the lowest quotes we had ever seen!The big savings came when we bought our 1st home.Not only was the insurance more than reasonable,when Allstate and the other major insurance companies started cancelling all of our neighbors insurance because we are a coastal community,U.S.A.A. was the only company that was not interested in cancelling, giving us the run-around or looking to rob us the way some smaller companies tried to take advantage of my neighbors.Every discussion I have ever had with a rep for U.S.A.A. has never been short of an awesome experience!I even had an investment broker from another institution tell me he was jealous because he was not able to access U.S.A.A. for himself & his family!I have never once had 2 reps at U.S.A.A. tell me 2 entirely different things about 1 subject the way other institutions do which we all know is very frustrating.They were also very supportive when my husband was last deployed.He was able to access them from the Middle East without any issues.They also called our home just to check on us!

Pros: Reasonable, prompt and courteous service.
Cons: Available only to USAA members :(

I have had AAA and other road side services in the past, but none of them can compare to the terrific USAA service. For about $14 per year per car, I have dead battery, key lockout, tire changing and towing services at the ready. I've used the service at least a half-dozen times in the past 4 years, and I have never had to wait long for help. Those rescuing me have been very knowledgeable, polite and professional. Another nice feature is that when you call USAA, they will call you back when the tow truck is in route, and again when the truck is arriving. USAA always follows up to make sure you were satisfied with the towing company's response. It is comforting to know such help is only a phone call away.