USAA

131 ratings (130 Epinions reviews)
Epinions Product Rating: Very Good
5 stars
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    Highest Rated Consumer Review by the Community

  • Why I Love, Love, LOVE My Bank: USAA

    Dec 22, 2007 by
    Rated a Very Helpful Review
    Pros: Excellent service, highly convenient, doesn't cost me a cent.
    Cons: Unfortunately, if you're not already a customer, chances are you're not eligible.

    Summary: How do you feel about your bank? I love mine. Not everyone is eligible for USAA's services. But if you are eligible, you'd be crazy not to use them. There's a misconception out there about eligibility for USAA membership. Many people seem to think ... read more

  • Best Insurance Company/ Good Bank

    Jan 10, 2014 by
    Rated a Helpful Review
    Pros: - customer service
    - insurance rates
    - easy claims
     
    Cons: - loan rates not competitive with credit union rates

    Summary:   I first switched to USAA when I purchased a new car and was told by Geico that my monthly rate would over $400. After calling a few different insurance companies I landed with USAA who's monthly rate was over 50% less with the same ... read more

  • Legalized Extortion

    Jun 18, 2013 by
    Rated a Very Helpful Review
    Pros: Nice on phone during sign up
    Cons: Once you are signed up, the good service stops

    Summary: I joined USAA after hearing that they were a great company with great customer satisfaction. I served eight years in the military and had heard some good things about them years ago.  I called them and compared my current home owners and auto policy ... read more

  • USAA - The best financial institution around.

    Feb 24, 2013 by
    Rated a Very Helpful Review
    Pros: Superior customer service, banking, investment and insurance products.
    Cons: Can't say much for the Mortgage Department, from all the complaints I've read about it.

    Summary: I always try to write about subjects that I have a passion for - music, travel, movies, and even some Holocaust-related items. One thing readers may not know is how passionate I am about the best financial services institution around - and thanks to my ... read more

  • F*(^#$ USAA

    Jul 31, 2012 by
    Not yet rated.
    Pros: the only thing that is good is the cheap insurance.
    Cons: I think there are more than enough reasons not to go with USAA

    Summary: Title says it all. I am completely over USAA and ready to move on. After being a member with them for a good 10 years i had enough. Everything is fine when you have to pay them and nothing happens either in banking or insurance claims. I will give you my ... read more

  • NO COMMUNICATION

    Jun 11, 2012 by
    Not yet rated.
    Pros: Available 24 hrs a day
    Cons: CANT INFORM CUSTOMERS

    Summary: After transferring a loan from credit union to USAA, and paying on it for two years, my husband got hurt in Iraq and was medically discharged with 75% disability.  After getting behind on auto payments and trying to keep our head above water and a ... read more

  • USAA is corporately not honest

    May 28, 2012 by
    Not yet rated.
    Pros: Very nice people on their phones.
    Cons: USAA is corporatly dishonest.

    Summary: I was so impressed with USAA I moved all my banking and insurance to them. They were wonderful, courteous and professional. We bought a new house. Right on time, and the day before our scheduled move, we received a bank's cashiers check (refund ... read more

  • unethical with a smile

    May 21, 2012 by
    Not yet rated.
    Pros: quick to answer the phone, very curtious.
    Cons: unethical; abuse of position.

    Summary: told usaa it was antiquated to require a new number for new benefits/perks especially for a longtime responsible subscriber.   once upon a time the transparency unimportant as the swipe required or still reading it manually, but today some ... read more

  • They have lost my business.

    May 17, 2012 by
    Not yet rated.
    Pros: Great for military people abroad.  Not so good for anything else.
    Cons: Overpriced, underserviced.  I've left them for good and recommend you do the same.

    Summary: I grew up in a military family and everyone I knew had USAA for insurance.  Back in the 80's and 90's no other company could come close to the value of USAA insurance.  Claims were easy and paid quickly.  I remember calling State Farm ... read more

  • USAA Web Bill Pay - Stay Away!

    Oct 17, 2011 by
    Not yet rated.
    Pros: None
    Cons: Cumbersome set up process
    Difficulty navigating through Web Bill Pay

    Summary: Overall USAA is a good company to deal with. However, when it comes to the Web Bill Pay service, USAA misses the mark terribly.Enrollment in the bill pay service is a cumbersome process that takes as much as two business days to implement.  ... read more

  • Horrible and greedy!

    Jul 18, 2011 by
    Not yet rated.
    Pros: Semi efficient after you complain about them.
    Cons: Everything.

    Summary: We started with USAA for insurance.  We always had good service from them.  Until I wanted to fix a dent in my car from someone hitting it in a parking lot that I never reported because at the time is was going to be less than the ... read more

  • Not helpful.

    Jul 9, 2011 by
    Not yet rated.
    Pros: Good rates on credit card, auto loans. Reimbursement of ATM feels.
    Cons: No longer for the service member.  Only in it for the profit.

    Summary: My wife and I's joined USAA back in late 2009 / early 2010 with an intention of consolidating checking, savings, direct deposit of salary, credit card, home and auto insurance, loans, maybe even the mortgage.  We liked the idea of everything in one ... read more

  • USAA - Not so great anymore -- Unsatisfactory Customer Service

    Mar 21, 2011 by
    Not yet rated.
    Pros: Some good products but need excellent customer service to go with it.  
    Cons: Not recommend since they no longer stand/behave for what they believe. Unsatisfactory customer service.    

    Summary:   We are so disappointed with the customer service and mortgage department at USAA.  Many of the employees we encountered with seemed to be untrained of their responsibilities, or trained to care less with customers. We ... read more

  • USAA Customer Service is Sipping--What is going on?

    Feb 14, 2011 by
    Not yet rated.
    Pros: Previously, the best company in the business. 
    Cons: Customer service is slipping.  It is pervasive.

    Summary: Dear USAA,I have been a lifetime USAA member.  My parents were lifetime USAA members.  And, my grandparents were lifetime USAA member.  I have always been proud of USAA...proud of their standard of customer service and their commitment ... read more

  • Finally rid of USAA

    Feb 13, 2011 by
    Not yet rated.
    Pros: Can't think of any now that I can't trust them anymore.
    Cons: Robles and Company turning USAA into another greedy financial institution. 

    Summary: “We Value People Over Profits”….Yeah right!!   I’d been a member since 1993, my father over 20 years before that.  Back in the day, I had no complaints with USAA.  No less than 6 families joined USAA based on my ... read more

  • It may be great -- IF you can get them to verify your account

    Jan 5, 2011 by
    Rated a Helpful Review
    Pros: None
    Cons: Verification services

    Summary: I wanted to open a USAA checking account because of all the great reviews on this website and across the web. Well, they must be great -- once you actually have access to your account.But I can't get USAA to "verify" my account.  I have an ... read more

  • Not all it's made out to be...

    Oct 2, 2010 by
    Not yet rated.
    Pros: The best over the phone service.
    Cons: Over the phone service is all you get.
    No branches to visit.

    Summary: Like most USAA members I joined up at basic training (which is where USAA recruits heavily).  For a credit union it really is not nearly as great as it's made out to be.  There are no branches, everything is done over the phone or over the ... read more

  • Milking the Brand?

    Sep 17, 2010 by
    Rated a Helpful Review
    Pros: Great history and great brand.
    Cons: Very focused on increasing their revenues without offering value in return.  Milking the brand.

    Summary: There is no doubt that USAA has a terrific reputation.  I've been a member for more than 30 years.  Everyone in my family is a member for all their insurance.  I have also used their other services.Unfortunately in the past year a ... read more

  • Great bank

    May 17, 2010 by
    Rated a Helpful Review
    Pros: great customer service, offers a wide variety of products and services.
    Cons: I can't meet the customer reps in person to thank them

    Summary: USAA is a great organization for soldiers and anyone that has the priveledge to use them. I saved alot of money by switching my car insurance from geico to USAA. They don't charge for anything and appreciate their clients so much that it shows ... read more

  • USAA Misrepresented and Lied to me

    Mar 18, 2010 by
    Rated a Helpful Review
    Pros: None.   Do not use them.
    Cons: Their representatives mis-represent their services to non-military

    Summary: I had heard wonderful things about USAA Banking and Services, originally created for military familys.  I had also heard that they were now allowing non-military to take advantage of their banking services.  I use desktop deposits at work for ... read more

  • Not so wonderful, any more

    Nov 17, 2009 by
    Rated a Very Helpful Review
    Pros: Great product.
    Cons: Customer service is just so-so, at best.

    Summary: Just so my viewpoint is understood: I've been with USAA (both insurance and banking) for twenty years; my father, a retired military officer, banks elsewhere but has been insured by them for nearly fifty years.USAA has always offered a very good ... read more

Showing 1-20 of 130 reviews
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