Union Bank

33 ratings (33 Epinions reviews)
Epinions Product Rating: OK
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  • Switched my accounts with no authorization

    Dec 8, 2007 by
    Rated a Helpful Review
    Pros: Decent in the begginning
    Cons: Overcharges, unauthorized changes, bad customer service

    Summary: I have been a customer at UBOC for 4 years without a problem, but this past year has led to a plethora of service charges and various changes to my account that I did not authorize, nor was I informed about. I had a savings account that did not have a ... read more

  • Burn Money Burn!

    Jun 19, 2007 by
    Rated a Helpful Review
    Pros: The cookies on Fridays
    Cons: They're slow,bank definately uses scams for profit. Famous quote "sorry you feel that way".

    Summary: I have been with UBOC for many years. Since then, I occasionally bounce a check in error of my math. When I started with UBOC a few years back the fee for NSF checks were 15.00, now they're 32.00 EACH! If you have just enough funds to cover the checks ... read more

  • I am SO glad to be free after the past few years of agony!!!

    Jul 11, 2003 by
    Not yet rated.
    Pros: Decent online service, but not great. Friendly tellers in branches--when you can find branches.
    Cons: RUDE, slow, uncaring phone service, "charge you for everything" mentality, too few branches

    Summary: When I joined this bank in 1997, they were friendly and seemingly caring. A couple of years later, ... read more

  • Too many terrible experiences

    Mar 12, 2002 by
    Rated a Helpful Review
    Pros: Free online banking, Low fees
    Cons: Terrible customer service, Horrendous check-cashing/deposit policies

    Summary: I've been banking with Union Bank of California for about three years. I chose them because they offered free online banking, which was a good deal at the time, and they offered free use of other bank's ATM's. Of course I still have to pay the other ... read more

  • Way above the rest!!!

    Feb 19, 2002 by
    Rated a Helpful Review
    Pros: Union Bank has taken care of me since day one. Fee waivers and free money!
    Cons: They employ fallible humans. Humans have bad days.

    Summary: I have had all the other banks practically kill me with the hidden fees. Washington Mutual, Wells Fargo, Great Western, Bank of America. Almost all of them. Union Bank has consistently been there for me and the people have yet to not treat me fairly. ... read more

  • UBOC -Higher interest rates!

    Aug 17, 2001 by
    Rated a Helpful Review
    Pros: Transfer funds, pay bills, check statements
    Cons: can't log on 24 hours like advertised

    Summary: Been a UBOC customer since I was in high school working at Carl's Jr. fast food. I've really seen the interest rates drop in this bank. Help us Greenspan! I get the typical nice bank teller.... and sometimes the mean bank teller. Their ... read more

  • Use them if you must

    Jul 20, 2001 by
    Rated a Very Helpful Review
    Pros: They're the best main street bank.
    Cons: The fees.

    Summary: I've had generally awful experiences with banks, including Bank of America, Downey Savings, La Jolla Bank & Trust, and several credit unions. Their staff tend to be imperious and incompetent. Furthermore, banks charge horrendous fees to be custodians ... read more

  • Does the services outweigh the charges?

    Jul 14, 2001 by
    Rated a Very Helpful Review
    Pros: Provides lots of services
    Cons: Service charges, check limits

    Summary: I have been a member of Union Bank for about 3 years. I have been satisfied by the services they have provided. When I first started with Union Bank I had a student savings account. It was good because I didnt have to pay ... read more

  • Not the greatest experience of my life

    Feb 11, 2001 by
    Rated a Very Helpful Review
    Pros: Fifty bucks to open an account, Fifty bucks to pay bills online
    Cons: Confusing statements and computer print outs, Rude customer service

    Summary: I was impressed with the free $100, that was a welcome addition to my bank account. Signing up for the account was about the same as any other bank I have ever been with. I got free checks, no fees for a year and $50 put into my account within 5 days. ... read more

  • The BEST Bank - from a CPA

    Dec 2, 2000 by
    Rated a Very Helpful Review
    Pros: Great service, reasonable fees
    Cons: None

    Summary: I operate a CPA practice in Martinez, California. I have been in practice since 1988 and in the profession since 1984. The service provided by Union Bank of California is terrific. In contrast to other local banks, Union Bank staffers actually ... read more

  • Union Bank Is the Best Bank in My Town

    Dec 1, 2000 by
    Rated a Very Helpful Review
    Pros: Many services are very customer oriented
    Cons: Fees are difficult to understand. Must seek out opportunities to have fees waived, since they are not necessarily explained to you.

    Summary: I have had accounts at a few other banks. I can honestly say that Union Bank accurately posts your deposits and withdrawls and offers Automated Teller Machines that can perform many services for you. I have been with Union Bank since it was ... read more

  • An OK Bank, if you must

    Aug 12, 2000 by
    Rated a Helpful Review
    Pros: $50
    Cons: ATM card works when it wants

    Summary: So I'm just as gullible as the next guy. Throw $50 my way and I run for it. Union Bank isn't too bad if you just write checks or let your money sit in the bank. I had an account with them before three years ago. I closed it because my ATM card at the ... read more

  • A Better Bank

    Jun 1, 2000 by
    Rated a Very Helpful Review
    Pros: Friendly, professional service in an industry that can be cold!
    Cons: Some deterioration in quality from a decade ago due to industry trends.

    Summary: I have been a customer of Union Bank since the late 1980's and (only being 26) that is about as loyal as I can be to a company at this stage in my life. The reason that I would stand by a bank of all things explains why I believe they have ... read more

  • New Bank Offer - Click here to Get $100

    Apr 7, 2000 by
    Rated a Very Helpful Review
    Pros: Nice Incentive Bonuses
    Cons: I already have two checking accounts

    Summary: I received and offer in the mail from Union Bank...Get $50 for opening a regular checking account and get $50 more when you add their online bill payment program, called Bank@Home on the Web. Normally I throw these offers away but since it is from Union ... read more

  • Give me a break!

    Apr 5, 2000 by
    Rated a Very Helpful Review
    Pros: no pro's
    Cons: bad customer relations

    Summary: If you would like to watch your money burn, bank with Union Bank. I just got off a one week project on their banking proccedures and researching my financial status with Union Bank and I am on the verge of outrage! Let me start with banking. ... read more

  • Where Everyone Knows Your Name

    Mar 4, 2000 by
    Rated a Very Helpful Review
    Pros: small town feeling
    Cons: fees for travelers checks

    Summary: I have been banking at Union Bank for the past 11 years and I could not be happier. From the moment I opened my accounts I have been treated as an important customer. Every time I walk into the bank people are smiling and know my name. That is quality ... read more

  • Can you go a little faster please?

    Jan 25, 2000 by
    Rated a Very Helpful Review
    Pros: will give you money to open an account
    Cons: some branches lack customer service skills

    Summary: We used to have all our accounts at Union, now we only keep a small savings account there. I know it depends on the branch to go to, some are better then others, so I am only speaking of the branch I went to, and let me tell you, I have never seen people ... read more

  • A touch of Home...

    Jan 23, 2000 by
    Rated a Very Helpful Review
    Pros: Excellent Customer Service...
    Cons: They don't Con you

    Summary: I have been working the same job for close to 6 years as a In-Home Health Care assistant for a elderly man in his late 70's. Our relationship is strictly by the book and his children are the ones who pay me to take care of their father. Well, Union ... read more

  • Can smaller banks compete? Yes!

    Nov 8, 1999 by
    Rated a Very Helpful Review
    Pros: Low fees for online banking / direct deposit account, good customer service
    Cons: Only a handful of branches in Bay Area, ATM fees

    Summary: Union Bank of California lured me to their bank after numerous offers of free cash - free $50 if you open a new account, free $50 if you use their online banking. After being a customer for the past 5 months, I'm happy with my customer service and the ... read more

  • Express Customer Reviews

  • Horrible Appraisers

    Oct 30, 2012 by
    Rated Show
    Pros: At least the tellers are nice.
    Cons: Appraisers are rude and have no knowledge of area.

    Summary: For months Union Bank kept calling us and offering to refinance our home. We finally agreed as it would lower our current payments and we hate doing business with Wells Fargo anyway. The appraiser they sent was rude, no personality, not from the area, ... read more

  • Union Bank Sucks!

    May 18, 2011 by
    Not rated yet
    Pros: They lie, steal, at any cost.  Beware of Mr. Howard...biggest crook of 'em all!
    Cons: I closed out my account in '08. Now stalking me because they are not accountable.

    Summary: Union Bank of California is a TERRIBLE BANK.  Steer clear.  They ruined me with their neglect. They even dinked my credit ... read more

  • I stopped doing business with them after years!!!!

    Mar 18, 2011 by
    Not rated yet
    Pros: It was easy to close the account. 
    Cons: See above review.

    Summary: This bank has NO customer service.  I closed all of my accounts over a $3.00 a month service charge.  My 6 year old had an account, that they assessed a few on every month.  The Customer Service Manager at the Encino office wouldn't waive ... read more

  • It took 4 hours today to get a copy of statement

    Oct 7, 2010 by
    Not rated yet
    Pros: nothing whatsoever is positive about union bank
    Cons:  They could not produce a simple verif of deposit owing to their broken software.

    Summary: Procedure for getting Verification of Deposit is absurd! Consumed 4 hours todaay and left MT handed anyway.  Requires U to print a form on line which must have a uniqur bar code on it. No bar code = refusal to produce VOD.  Union's software was ... read more

  • Going down hill fast

    Aug 28, 2010 by
    Not rated yet
    Pros: The decor is pretty! And the assistant manager files very tidy! (Tongue in cheek!)
    Cons: Still not signed that piece of paper so still cannot get on line!

    Summary: When even the Branch manager agrees with you that their bank system does not help their customers - its time to get out. For five years we have had problems with the Hermosa Beach Union Bank for our educational non profit and for the last year and ... read more

  • Terrible Terrible

    Jul 28, 2010 by
    Not rated yet
    Pros: NONE!
    Cons: Crazy processes, NO communication, not enough space here to list them all.

    Summary: My debit card was fraudently charged for 500.00 by a gas station. Rectifying this was a nightmare. 1. They immediately cancelled the card without notifying me AT ALL.2. YET at the same time let the fraudulent charge run thru.3. The ... read more

  • HORRIBLE BANK - DO NOT BANK HERE

    Aug 27, 2009 by
    Not rated yet
    Pros: You have a CHOICE where you decide to bank.
    Cons: Poorly trained staff.

    Summary: WORST customer service. WORST customer relations. They say they can do things when you open the account but then don't do any of what they say afterwards without ridiculous requests and fees. Dishonest and unreliable. Don't waste your time. Plus the new ... read more

  • Cannot conduct regular banking transactions

    Dec 8, 2008 by
    Not rated yet
    Pros: The tellers were friendly  
    Cons: It is impossible to bank here.

    Summary: Union Bank of California accused me of splitting up multiple cash transactions to avoid the federal reporting requirement of $10,000.  The only problem is I hadn't made any cash transactions since opening the account.  When I finally did do a ... read more

  • UBOC is incompetent

    Feb 5, 2008 by
    Rated Show
    Pros: none
    Cons: Incompetence in taking care of a simple matter

    Summary: For a short time I had an account and a safety deposit box rental from a branch in Porter Ranch. I've closed the account and handed over a key from a safety deposit box. That was three years ago. And every year since then I receive an invoice for a ... read more

  • Union Bank of California Is TERRIBLE

    Jul 28, 2007 by
    Rated Show
    Pros: NONE -- there is nothing good about these people
    Cons: Service is terrible, unresponsive, irresponsible, reckless and downright rude. AVOID

    Summary: I made a mistake banking with Union Bank. If you are reading this -- I strongly advise you to go with ANY bank BUT Union Bank. Their service is so bad, nobody would respond to my emails. They overcharged me significantly, would not respond to my ... read more

  • Avoid Union Bank of California

    Aug 2, 2004 by
    Rated Show
    Pros: Absolutely NONE
    Cons: Bad customer service, bank fees, lousy followup

    Summary: If you are seeking the poorest customer service, unresponsive management, outrageous banking fees & charges, long wait times on the phone, and a headache for all your troubles, then Union Bank of California is the place to be! Long story short is, I ... read more

  • I LOVE UNION BANK

    Jul 6, 2004 by
    Rated Show
    Pros: Customer Service, Convenience, Services, etc.
    Cons: NONE

    Summary: I have been with Union Bank for almost 4 years now. Because of the spectacular customer service and extensive services offered, I knew I loved Union Bank...I just didn't realize how much until I got married. Since married in Dec. 2003, my husband and I ... read more

  • Awful Bank!

    May 10, 2004 by
    Rated Show
    Pros: None I have experienced any pros
    Cons: Every aspect

    Summary: Customer service is terrible. Tellers are unwilling to assist customers. Long holds on deposited checks. Would not recommend! Long lines & wait ... read more

  • Great for Personal and Small Business

    Nov 4, 2003 by
    Rated Show
    Pros: Their website is fast and works well.
    Cons: Limited number of branches.

    Summary: I use Union Bank for both personal and business, including a 401(k) account. The number of branches are limited but adequate, and the customer service has been adequate. ... read more

Showing 1-33 of 33 reviews


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