Webster Bank

32 ratings (31 Epinions reviews)
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    Highest Rated Consumer Review by the Community

  • Webster Bank- BillPay or BillPain?

    Nov 3, 2000 by
    Rated a Very Helpful Review
    Pros: Many Branches
    Cons: Customer Service

    Summary: Through the years I've seen my bank grow from a small local bank to a one of the biggest Connecticut based institutions. During this time, as it grew, customer service has dwindled. Although I use this bank for some of my financial ... read more

  • Little concept of customer service

    Jul 6, 2012 by
    Not yet rated.
    Pros: Human-looking people in their advertisements
    Cons: Take a number, be a number.

    Summary: After four or five years of doing business with Webster, including a checking account and home equity loan, I can confidently say they are one of the most unpleasant financial instutitons I've ever worked with. You cannot talk to any of them on a ... read more

  • Webster Bank

    Dec 15, 2011 by
    Not yet rated.
    Pros: None, None, None, None, None, None, None, None, None, None, None, None, None, None, None.
    Cons: Too many fees, rob you blind, rude staff, clueless with goverment issued id's, very slow

    Summary: The Bank Street branch in Waterbury is the worst bank I've ever had the displeasure of having to do business with.  First I had an acct. with them years ago because it's the bank that's on my pay check but their fees were robbing me blind so I ... read more


    Oct 1, 2011 by
    Not yet rated.
    Pros: Absolutely NONE
    Cons: Everything mentioned above and more. I'll let the other posters take care of the rest.

    Summary: I have been a Webster customer for over 10 years and have seen this bank climb to one of the biggest banks in New England. In their quest to become larger, they have totally forgotten about the folks that got them there. Customer Service is ... read more

  • HELOC 7-day guarantee is a promise they don't keep.

    Aug 10, 2011 by
    Not yet rated.
    Pros: They are great at MAKING promises.
    Cons: They don't follow through on commitments as they SAY they will.

    Summary: I applied for a home equity line 2 weeks ago. I have no mortgage and I wanted less than 20% of the value of the property. They told me it would be very quick. After 7 working days, I called to ask how long until they have an approval. They told me it was ... read more

  • Manipulative Underhanded Thieves

    Apr 15, 2011 by
    Rated a Helpful Review
    Pros: Lollypops, though even those cost me money, via dental bills.
    Cons: -Switch around transaction order -Rude and nasty. -Still lying, even after class action suit

    Summary: Completely dishonest bank. I agree with the other poster. I deposited CASH, and then they charge nsf fees for charges made *after* cash was deposited, against positive available funds. They switch the order of transactions, to make it look like I ... read more

  • great customer service + no fees

    May 17, 2010 by
    Rated a Helpful Review
    Pros: great customer service
    no fees
    can do all transactions on line
    Cons: not found on every corner (for those that like to go to the branch)

    Summary: I opened an account with Webster 8 months ago and I am very impressed. I have accounts with Bank of America and Webster is superior by far. Webster does not have fees for everything like most banks, the have a great website which allows you to do most ... read more

  • Two sides of the same coin

    Feb 3, 2010 by
    Rated a Helpful Review
    Pros: It's one of CT's oldest, conservative banks because of their strong capitalization.
    Cons: In my opinion, their progress is slow when it comes to updating their online services.

    Summary: When I was in my late 20s I overdrafted my checking account at Citizen's Bank. I admit it: I was very nasty to the customer service reps over the telephone and fought tooth and nail to get my fees waived. From a customer's perspective, I thought I was ... read more


    Jun 30, 2008 by
    Not yet rated.
    Pros: Absolutely nothing!!!
    Cons: Poor bookkeeping and lack of sensitivity and accuracy in dealing with customers.

    Summary: I'm seething. My 21-year old niece had an account at Webster. She's somewhat handicapped intellectually, and a few months ago stopped balancing her checkbook which led to incredible overdraft charges ($823 over 5 months). After she failed to respond to ... read more


    May 27, 2008 by
    Not yet rated.
    Pros: Nothing, this bank is NOT customer driven.

    Summary: This has to be one of the worst banks ever for charging those sneaky "courtesy" overdraft fees. It is also very difficult at any time to find out the true status of your account. They will claim there is a certain amount in there, when there isn't. They ... read more


    Feb 23, 2008 by
    Rated a Helpful Review
    Pros: Nothing!
    Cons: Too many to list!

    Summary: This bank is a joke! During just the last two years I've been charged with over $500 in overdraft fees! Several times I have had managers admit to me that it was the bank's fault that my deposits had not gone through and yet they still refused to ... read more

  • Webster..as defined in the dictionary

    Nov 16, 2001 by
    Rated a Very Helpful Review
    Pros: ATM's everywhere you turn, enhanced web banking, quick service
    Cons: Poor response system for email inquiries

    Summary: If you looked up "banking" in Webster's dictionary, would you find Webster Bank as an example? If you asked me that question a couple years ago, I would have said to look up the words "Unreliable", "Frustrating", and "Pathetic Excuse for a ... read more

  • I hate Webster with a passion!

    Mar 14, 2001 by
    Rated a Helpful Review
    Pros: I can't really think of any pros I hate the bank.
    Cons: They charge you for everything!

    Summary: Ok where do I begin? Webster charges you for everything under the sun. If you bounce a check you are wacked $25.00. If you use your atm card more than 10 times a month you get charged for every use after that. Come on that is your card and your bank you ... read more

  • Give me back First Federal

    Sep 29, 2000 by
    Rated a Very Helpful Review
    Pros: They aren't Fleet.
    Cons: They're Webster.

    Summary: Webster bank is neither simpler nor better. They charge you a "fee" or a "service charge" every time you breath or turn around. In my town, First Federal was taken over by the faceless mask of Webster Bank a few years ago. Many ... read more

  • Webster Bank +++

    Jun 18, 2000 by
    Rated a Very Helpful Review
    Pros: Convienent
    Cons: too easy to spend $

    Summary: I have Webster Bank for both my checking and saving accounts. I use their Electronic Checking and have my savings account linked, to avoid the bounced check fiasco. Electronic checking is free with direct deposit, which you wouldn't catch me without. ... read more

  • You Can Bank on Webster Bank!

    Jun 8, 2000 by
    Rated a Very Helpful Review
    Pros: convenience
    Cons: none

    Summary: I've had my Checking and Savings accounts at Webster Bank for several years, and so far have no complaints. I recently changed my regular checking and savings accounts to a WebsterOne account, and signed up for WebBanking, so I can do my bill paying ... read more

  • It's a Wonderful Bank

    Apr 24, 2000 by
    Rated a Very Helpful Review
    Pros: great service and wonderful online banking
    Cons: some fees and charges are a bit high

    Summary: I started banking with Webster Bank almost 15 years ago because they had free checking. Over the years they have expanded and absorbed several smaller banks, yet their local branches have maintained the original customer service orientation. The ... read more

  • Express Customer Reviews

  • Business Friendly?...NOT!

    Oct 21, 2012 by
    Not rated yet
    Pros: I can not think of one single "pro"
    Cons: High fees, lack of loyalty. AWFUL AWFUL AWFUL

    Summary: I have been a business customer at Webster Bank (Windsor location) for over 14 years. They are THE WORST BANK for small business owners.  They charge "cash deposit" fees, if you opt to deposit cash (WHAT?!), They hold business checks for longer than ... read more

  • too big to care

    Sep 12, 2011 by
    Not rated yet
    Pros: can't think of any
    Cons: Customer service stinks

    Summary: Had First Federal Bank for over 20 years and it was always about the customer.  Ever since Webster came into the picture, they don't care about the customer anymore.  Customer service really stinks.  To big to care....changed 5 accounts to ... read more

  • Great Bank

    May 11, 2011 by
    Not rated yet
    Pros: Online banking, late phone customer service hours, helpful friendly people.
    Cons: minimum checking account balance.  3K

    Summary: My accounts were originally with New Milford Bank which was bought by Webster.  I loved New Milford Bank and was initially concerned about the acquisition, but these were soon dispelled.  Webster bank has been just as great as New Milford ... read more

Showing 1-20 of 31 reviews
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