Wells Fargo

Pros: None whatsoever.
Cons: This bank must stop this practice immediately.

My daughter's first bank account was with Wells Fargo. Unfortunately, she had no knowledge or experience with handling money. It wasn't until she brought her bank statement to my attention that we were able to take action and close the account. Every month she was hit with a series of "Overdraft Protection" fees; to the sum of $200 plus dollars over several months.

Following that, her younger brother signed up with Wells Fargo (we're slow learners). His statement of October 1 through December 31, 2006 shows a beginning balance of $75.02; deposits and interest of $110.01, and withdrawals of $183.00. All of the withdrawals are bank fees: a $3,00 month service fee, and the other six are either $25 or $35 (no explanation) overdraft protection fees.

This is wrong. I think it is criminal.

See: http://www.lacitybeat.com/article.php?id=2304&IssueNum=109

Pros: Pretty girls work there.
Cons: Their policies take advantage of every little banking mistake you make.

Worse banking structure for the general public, designed to use you and abuse you. I speak from facts and experience.

Pros: This number takes you to the top of the complaint department.
Cons: It's Wells Fargo, you'll still have a bad taste in your mouth.

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If you have ANY issues with a refinance, please contact 800-840-5812. This is a direct number to their "Executive Resolutions" department which nobody wants you to have...well, now you do.

Pros: ummm....
Cons: Total and complete lack of customer service

They have absolutely horrible customer service. Because it is a call center you can never talk to the same person twice, and they all tell you different things. One can tell you a problem will be solved, and the next can say "I never said we will fix this" and there is NOTHING you can do about it. It doesn't matter if you have the original person's name or not, you can't get them to follow through on anything because of the lack of one on one service. And, their people are not empowered so even branch managers can't do anything to help you when a problem occurs. They tell you to call the call center and most of the time the call center will then tell you to go into the branch. This is completely different from both of my credit unions that will bend over backwards to help you.

Pros: Wells Fargo must be making money hand over fist. The stagecoach theme is way cool!
Cons: They don't want me to pay my mortgage off early do they?

Wells Fargo makes it miserable if you want to make an extra payment toward your Principal.

In the 3 years we have been in our home we paid the mortgage on time or before. We sometimes have extra to pay on the principal and send a "Principal Only" check only to have it applied to the interest.

When we called to complain we were told to send it to a different address for principal only payments. We did that and the payment still went to the interest. 

Every time we call to correct the situation we get the runaround. Each time it is a different excuse and the remedy they suggest still results in the principal only check going towards interest.

Pros: Cover checks,return NSF Fees and write letters to bad check people
Cons: They wont do anything

Had a very bad time with them... Called my banker on July 3rd to not pay a check because I had arranged for other payment options.. she said no problem she would take care of it ASAP by the way her name is Jennifer and works at the Wells Fargo in West Hollywood... well next day I had a negative balance ... of 18,000 they had paid the check I called her right away and she said it was her fault... and she would be responsible for it... well guess what for a full week all checks have been returned and I have called and even asked for her mgr... who never calls me back... and I am really let down....What can I do?

Pros: none.
Cons: Fees.Fees.Fees.Fees.Fees.
Fees that come out of nowhere..so beware

It was the worst possible bank. I've never seen such horrible customer service, and you will get fees that should not have been there!!

Pros: NONE
Cons: Beware

Fell behind in my mortgage due to a heart attack, dirt bags will not help.  Beward if you have a major illness, they will tell you one thing and do another.  They will transfer you to different folks Hawaii, South Dekota, Califonia etc.....

Pros: none
Cons: everything

I had been banking with Washington Mutual before I decided to switch banks to Wells Fargo after hearing some good things about them. Since I had just started a new job I decided it was a good to switch banks, although I was really happy with WAMU. Well, a couple of things: first, Wells Fargo has the worst customer service ever; second, their online account monitoring has not reached Wamu's level yet. There is a lot to be worked on there. My payments took forever to get debited from my account where WAMU was so much more timely and efficient which to me is the most important quality you should look for in a bank. I just closed by account today with them and decided to stick with WAMU (even though they are having come corporation problems). I have never had any problems with WAMU--they are simply the best!

Pros: Uh, yeah...keep looking for them
Cons: Too many to list.  See above.

I just arranged a mortgage with these clowns and they waited until the day before closing to ask for my 07 tax returns.  THis was after I provided every document known to man to them. I also have a credit score over 780. I provided the IRS return to them and....nothing. THey left my broker high and dry and we havent heard from them today (closing is tomorrow).  Now we do not close and I lose money thanks to their inefficiency, incompetence and lack of customer care.
I have pulled my loan from them and will be sending it to the credit union, where I should have gone to begin with.  I will never use any financial institution associated with, owned by or which does business with these submorons again.
I echo the others on here in giving them a complete and total thumbs down.

Pros: Fantastic bank. Great customer service. Great web site.
Cons: None.

I've have used Wells Fargo as my primary bank for the last nine years and the experience has been fantastic. Their website is great and very easy to navigate. Customer service has also been impressive and they have been quick to respond to requests.

Pros: Their online website is functional.
Cons: They could give a care less about their customers.

Wells Fargo telephone solicited me (on my cellphone) one day offering to increase the interest I earn on my interest bearing checking account.  I said sure, that would be great.  The only thing they required was that I open a savings account.  I agreed and then the guy said he had to transfer me to another person to complete the process.  When the other person picked up, they requested some personal information.  I told them I wouldn't give any personal information to anyone who solicited me on the phone.  They said they couldn't complete the necessary changes to my account and I agreed that was fine.
The next month, I found my account had been switched to a different type of checking account with a monthly fee.  I called to see what the deal was, and she said that the account had been changed because I didn't register for a savings account as required.
Long story short... they totally screwed me on the deal.  Jerks.
Now they place tracking cookies on your computer when you use online banking.  Hmmm.  I wonder what business they have snooping through their customers' online habits?  Jerks.

Pros: Big bank
Cons: Extremely incompetent customer service, cumbersome resolution process, frustration and stress.

Every single transaction that I have made with a banker, online or in person, has been messed up in one way or another. The worst was when I was buying a house, and they took the money out of the wrong account, causing overdraft fees. You'd think that when you're dealing with enough money to make a down payment on a house, you'd be more careful than that. And that wasn't the end of it. They couldn't just reverse the charges; they had to mess it up further. Since then, I've changed the status of my account since I have less money after my down payment. I've talked to them multiple times, and they are still charging me a monthly fee from my previous account. They also didn't cancel a credit card when I asked them to. I'm finally getting out--I can't believe it took me this long!