104 ratings (101 Epinions reviews)
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    Highest Rated Consumer Review by the Community

  • PayTrust: Never have another late payment!

    Jun 12, 2000 by
    Rated a Very Helpful Review
    Pros: Professional, Courteous, Reliable, Excellent Service
    Cons: Monthly Fee after trial period, credit card incompatibility

    Summary: If you've read any of my credit advice, you'll know that the easiest way to trash your credit and end up with a lot of extra fees and higher APRs is to make late payments. With the huge array of bills we get every month, it's no wonder how we can lose ... read more

  • Paytrust's ridiculous and dangerous to security new login practice

    Dec 29, 2013 by
    Not yet rated.
    Pros: When I can access my Paytrust account their services are good.
    Cons: New PT login system unworkable.
    No fixes despite BBB complaint.
    Security of my acct compromised.

    Summary: Since Paytrust recently changed to a new "secure" login procedure it has been a  NIGHTMARE to get into my account. Many are calling it an ill-conceived" system. I hope others will rate the new system and complain everywhere possible so that Paytrust ... read more

  • Terrible Customer Service

    Oct 17, 2013 by
    Not yet rated.
    Pros: Full control of bill payment
    Cons: Terrible customer service, unresponsive
    Out dated web interface that hasn't been updated in years

    Summary: I'd been a customer of Paytrust for nearly 10 years. But my experience this year with their customer support made it very clear that they've lost their way. Their customer support is absolutely terrible and I strongly recommend not using them. The value ... read more

  • Horrific Customer Service

    Jul 20, 2012 by
    Rated a Very Helpful Review
    Pros: Convenient when accounts are verifed.
    Cons: Compounds problems when a victim of theft.
    Poor customer support.

    Summary: I've been a customer since the 90s.  Customer Service used to be great.  Now it takes days to get a response and if dialog takes place, it takes weeks because you have to wait 48 hours between each response.I had my checkbook stolen ... read more

  • A great concept and service killed by Intuit

    Feb 10, 2012 by
    Not yet rated.
    Pros: Zero
    Cons: Don't waste your time

    Summary: Began using when they started in the 90's. became paytrust. Service was excellent. On rare occasions there was a problem it was corrected witout delay.Paytrust has become inflexible ie Intuit. The attutude of ... read more

  • Ready to say Goodbye to Paytrust

    Feb 21, 2011 by
    Not yet rated.
    Pros: Centrally located payment history.  Convenient but expensive.
    Cons: If anything goes wrong your account will be frozen; all payments cancelled.  Best pay attention!

    Summary: I signed on with Paytrust back in 1998 and found them to be a convenient alternative to writing checks.  I paid $10.95 a month, which was less than the cost of stamps, envelopes and time.  Over the years free online vendor payment services, ... read more

  • Paytrust - beware the fees and penalties

    Sep 20, 2009 by
    Not yet rated.
    Pros: Paper bills scanned; online bill paying; online archiving
    Cons: Harsh fees and penalties; billers don't want to bill to South Dakota

    Summary: I was a Paytrust customer for nine years.  When I first signed up, there weren't many options for online bill paying.  Now, there are.  Many banks and credit unions offer excellent, free online bill paying services.  So what do you ... read more

  • Paytrust Downhill Since Purchased by Intuit

    Aug 19, 2009 by
    Rated a Helpful Review
    Pros: -All bills go to Paytrust - including all paper bills
    Cons: -Smartbalance feature gone
    -Customer service terrible

    Summary: I started using this service in 2001 when I was traveling a lot and not able to keep up with my paper bills.  At that time it was incredible - great customer service and the system worked flawlessly.  If there was an error it was addressed ... read more

  • Recieves your snail mail bills too

    Dec 16, 2008 by
    Not yet rated.
    Pros: - P.O. Box, no junk mail, reconciles acct, Simple Interface
    Cons: - $14.95/month perrhaps expensive, however I can't agree no other service recieves your snail mail

    Summary: I wrote this review elsewhere, but unfortunately they cut me off after about 5 lines so I am positing it here instead.I was responding to a user who had thought that the PayTrust site looked Home-made:I have been with PayTrust since 2000, ... read more

  • Paytrust is fine as long as nothing out of the ordinary happens

    Jul 21, 2008 by
    Rated a Very Helpful Review
    Pros: OK service when it works
    Cons: If one thing happens out of the ordinary, prepare for the worst.

    Summary: I have been a Paytrust customer for over 4 years, and have just cancelled my account.I was mostly happy with them for much of my time as a customer. Their website leaves much to be desired, but the service worked. The problem all started when I tried to ... read more

  • PayTrust makes my life better

    Apr 17, 2008 by
    Rated a Very Helpful Review
    Pros: PayTrust allows me to forget about bill paying.
    Cons: Would like to see better integration with Quicken.

    Summary: I've been with Paytrust for over 7 years, and it has made my life better. I cringe when I hear my friends talk about how they are busy "Paying their bills". I can't even image having to think about bills anymore. I read the recent negative review on ... read more

  • PayTrust Is VERY Unreliable

    Oct 12, 2007 by
    Rated a Helpful Review
    Pros: Single point check writing for multiple banks, though I'm starting to question its reliability.
    Cons: Totally unreliable for maintaining ongoing account balance (SmartBalance)/transaction history and year end CD.

    Summary: Problem #1: I recently experienced a late mortgage payment, with CitiMortgage not receiving my payment for over 2 weeks after it was "sent" by PayTrust. For the past 6 months, I could never tell whether they were going to pay this particular item with a ... read more

  • Service Recently Downgraded AGAIN!

    Oct 11, 2007 by
    Rated a Helpful Review
    Pros: Reasonable service.
    Cons: Service unreliable, relys on payee website for processing.

    Summary: I have been a customer for several years. Recently the service was downgraded to an unacceptable level. They now rely on your payee's website to do the processing of billing and payment. This means you must give them login information for any payee ... read more

  • Signing off

    Apr 4, 2007 by
    Rated a Very Helpful Review
    Pros: Please see cons.
    Cons: All pros are cancelled out by the cost of Paytrust mistakes.

    Summary: It's been an addiction. Been using this service for 6 years. Loved them as PayMyBills. But ever since Pay Trust came along, I've lost all trust in them. Not to mention several fees which I won't try to describe again, or my computer will have another ... read more

  • A Lot Has Changed Since 2004...

    Jan 4, 2006 by
    Rated a Very Helpful Review
    Pros: Convenience; Eliminates paper bills; SmartBalance feature; Optional CD with bill images
    Cons: Online security concerns; Some vendors unable to separate Ship-to and Bill-to addresses; Transaction fees

    Summary: UPDATED 1/22/06 - Expanded discussion of reports and personal experience. I have been a subscriber to Paytrust and its predecessors since 1998 after missing a few payments due to misplaced or non-delivered mail. After reading the reviews, I had to ... read more

  • customer service?

    May 13, 2004 by
    Rated a Helpful Review
    Pros: the promise of convenience
    Cons: customer service, slooww bill posting

    Summary: This is a fairly simple company. They arrange to receive bills - they receive bills - they pay bills. This is about all they do for their customers. Consequently, isn't much this company needs to do to keep it's customers happy. However, they fall ... read more

  • Once Upon a Time Very Good - Now an EXTREMELY POOR Product and Customer Support

    Apr 8, 2004 by
    Rated a Very Helpful Review
    Pros: None. Problems with new "enhanced" service significantly overshadow the few remaining good features.
    Cons: Highly inferior, bug ridden, untested, and slow. Unresponsive poor customer support. Can't download into Quicken.

    Summary: I have used PayTrust for over 4 years now. There original product and customer support was quite good. They released an "enhanced" version of their product about a month or so ago and it is now a HORRIBLE product. The interface is totally unintuitive ... read more

  • Paytrust is not so trustworthy.

    Apr 3, 2004 by
    Rated a Very Helpful Review
    Pros: Scans in bills for viewing via internet.
    Cons: Do not follow user instructions. Customer service does not respond.

    Summary: Paytrust recently “upgraded” their service. The conversion has not gone well. The service was reliable but now has made a number of sufficiently dangerous blunders that I must now look for an alternative to the Paytrust service. In the past my ... read more

  • Great service, but they don't own up to their mistakes

    Mar 26, 2004 by
    Rated a Very Helpful Review
    Pros: Receives bills, doesn't just pay them. Nice for archiving bills.
    Cons: Doesn't take responsibility for their errors nor help to correct problems caused by those errors.

    Summary: I've been a Paytrust customer for over three years, and until recently was recommending them highly. However, in the past month they have made two errors on my account and they refused to take any responsibility or offer any assistance in resolving the ... read more

  • paytrust seems to be stabilizing

    Mar 7, 2004 by
    Rated a Very Helpful Review
    Pros: Still not as good as paymybills used to be, but getting much better now.
    Cons: Customer Service .. not very good at the front line.

    Summary: A couple of weeks ago, paytrust again subjected its customers to another data and user interface conversion. This is the second conversion for the old users, and both were not handled well. Some data was dropped ("payee phone numbers") ... read more

  • By not keeping promise, Paytrust put my credit rating and phone service at risk

    Jan 22, 2004 by
    Rated a Very Helpful Review
    Pros: Will accept and scan in paper bills for payment.
    Cons: Recent customer service useless. Unconcern about problem. Viewing information about past transactions is a hassle.

    Summary: After some years of problem-free use of Paytrust, I am having a problem. Worse is that Paytrust seems to have no interest in the problem. A payment I made through Paytrust was rejected because the account number I gave for the payee was incorrect. ... read more

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