49 ratings (47 Epinions reviews)
Epinions Product Rating: Disappointing
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  • What a waste!

    Aug 20, 2009 by
    Not yet rated.
    Pros: Thought chat feature was cool, 800 numbers aren't free here so saved on long distance.
    Cons: Their representatives don't know the 1 most important requirement to open an account. 

    Summary: I would have had only good things to say about E*Trade until tonight.  I am a U.S. citizen living outside of the country so was confused about the process for setting up an account (I needed to rollover my 401k from my previous employer ... read more

  • Ugly customer service from E-Trade

    Dec 4, 2007 by
    Rated a Helpful Review
    Pros: Easy Internet trading. Fast execution. Low commission
    Cons: Terrible customer service. Very difficult to wire money out.

    Summary: had been a loyal E-trade customer since their debut in the mid-90's, but I am now switching to Ameritrade. The reason: I was closing on an Escrow to buy a house, and I needed the money wired to the escrow account. After I failed to do so on-line (amount ... read more

  • Dishonest broker with very poor customer service

    Nov 27, 2007 by
    Rated a Very Helpful Review
    Pros: Pleasant color scheme, reasonable research tools, slowly improving online capabilities
    Cons: Possibly run by crooks, extremely poor customer service, possibility of impending buyout and or bankruptcy

    Summary: I have been an ETRADE customer for 7+ years and I am just about ready to jump ship to another broker. Trading commissions are pretty standard, research and online interface are fine, but customer service is very, very poor. I'm not talking about ... read more

  • E Trade inherited me.

    Oct 23, 2007 by
    Rated a Very Helpful Review
    Pros: Great trading platform, great research and low rates for trades.
    Cons: After 18 months, I have not found anything glaring.

    Summary: Let me say in the beginning that up to this point I have been passed along by a total of 5 online brokers. In 1995 I opened up an online brokerage account. This company was sold a few years later to another online brokerage company. And so on and so ... read more

  • Good savings account APR, horrible customer service

    Aug 6, 2007 by
    Rated a Helpful Review
    Pros: Good savings account APR
    Cons: Horrible customer service, Warning: Do not fax them anything!

    Summary: The APR for their Complete Savings account is unbeatable (5.05%) with $1 minimum balance. No strings attached. I have not found a better one out there. The bad news is with their customer service. I had initially opened the account as an individual ... read more

  • E*Trading and Loving It

    May 3, 2007 by
    Rated a Very Helpful Review
    Pros: Great prices and execution, very good online tutorials
    Cons: 5 day hold on transferred funds

    Summary: I've been an investor for more than 20 years. However, its only been for the last 2 years that I've been trading on my own. Although I made the decision to try my own hand at managing money, I did not move everything over to E*Trade. I continue to use ... read more

  • Poor Product But Good Marketing

    Feb 22, 2007 by
    Rated a Very Helpful Review
    Pros: They seem ubiquitous.
    Cons: High commissions and poor customer service.

    Summary: E*Trade is one of the best-known online brokerages. They seem to be everywhere. That is about all that I can say that is positive about them. I guess it is possible that they may be good for a novice investor who will buy a security and hold it for ... read more

  • E*Trade -- Fee*Trade -- Sky High Fees with Terrible Customer Service

    Dec 23, 2006 by
    Rated a Very Helpful Review
    Pros: Wide array of banking and brokerage offerings, fractional shares, automatic dividend reinvestment.
    Cons: High minimums and brutal account inactivity fees. Poor customer service.

    Summary: E*Trade is an online broker which deals in many types of securities. I'll start with the bad points, since they far outweigh the good points. THE BAD: The fee and pricing structure is extremely confusing with a great ... read more


    Dec 18, 2006 by
    Rated a Very Helpful Review
    Pros: Convenience?
    Cons: Unethical business practices; extremely poor customer service; nearly impossible to get your money out

    Summary: For the past seven months I have been trying to close my recently deceased father’s E*TRADE® investment account. As a co-executor of his estate, I needed to close this account and retrieve the remaining balance of $93.76. Unfortunately, what ... read more


    Nov 6, 2006 by
    Rated a Very Helpful Review
    Pros: NOTHING

    Summary: I opened an account with E Trade in February of 2000, thinking I might get into doing some trades. There were no service fees, only fees for the trades, so I didn't mind leaving a minimal amount of $1400 in the account. I opened the statements for the ... read more

  • E*Trading Down Under: A Beginner's Perspective

    Oct 29, 2006 by
    Rated a Very Helpful Review
    Pros: User-friendly site, very informative, good customer service.
    Cons: None.

    Summary: Intro I have always wanted to have a go at the sharemarket but was ignorant about the way it worked, afraid of losing my precious hard earned $$ if/when the market fell, reluctant to pay exorbitant brokers' fees and last but not least, had no ... read more


    Sep 24, 2006 by
    Rated a Very Helpful Review
    Pros: Superior security, complete and integrated financial services, plenty of research information.
    Cons: Lousy customer service.

    Summary: I have been with E*TRADE for more than 10 years. They were among the pioneers for on-line investing back in 1990 (pre-browser era, for those of you old enough to remember Compuserve). E*TRADE has a split personality. On the positive: 1. The Web site ... read more

  • E*Trade - Illegally stole my money!

    Apr 30, 2006 by
    Rated a Helpful Review
    Pros: Web based software is ok.
    Cons: Illegal activities. Change terms on you midway through. Force you into being an active trader.

    Summary: I have never before in my life found a company so well known to participate in such illegal activities as E*Trade. This is my story, all facts are true: I signed onto an E*Trade account because of a promotion that allowed you to invest with a ... read more

  • No no and no

    Apr 11, 2006 by
    Rated a Very Helpful Review
    Pros: None
    Cons: Worst customer service. High commission. Where's live quotes? Shipping

    Summary: First off, customer service is virtually non-existence, really. Email will take AT LEAST 15 days to get a reply, 30 days for 2 replies, 45 days for 3... Phone call is put on hold at least 30 minutes to 1 hour. If you have that time to waste, go ahead ... read more

  • ****Trade with any other broker******

    Mar 23, 2006 by
    Rated a Helpful Review
    Pros: There are absolutely none. NADA. Nothing.
    Cons: If a broker can do something bad. e-trade can do it worse. trust me

    Summary: I had a account with e-trade and had quite a bit of money in the e-trade account. Then for no reason or warning, they froze my account and I had no access to my account or my money. They just locked it out. I could do nothing but look at the $0 sign , ... read more

  • Terrible Customer Service, I stay for four reasons.

    Mar 20, 2006 by
    Rated a Very Helpful Review
    Pros: Secure token, ATM refunds, cheap for purchase of large shares numbers and Mutuals.
    Cons: Customer Service is terrible.

    Summary: As I said in my title, Etrade customer service is terrible. Most of the time I call them I wait on hold for 20 minutes or more. And I am an Etrade complete customer (account with more than $50K). My other online brokerage is Fidelity and I always get ... read more

  • E-Trade - Steady Improvement in Service and Platform

    Jan 18, 2006 by
    Rated a Very Helpful Review
    Pros: Platform has improved steadily, low cost transactions
    Cons: Good trading platform, good customer service, good online information

    Summary: I had the pleasure of a brokerage account with HarrisDirect (formerly Donaldson-Lofgren-Jenret, which was in turn bought by CSFB etc. etc.). Over the years my account with this succession of firms offered top notch customer service and reliability. ... read more

  • You'll be on hold, so get a head-set.

    Jan 14, 2006 by
    Rated a Very Helpful Review
    Pros: Couldn't find anything.
    Cons: Customer Service does not exist there.

    Summary: I have been evaluating on-line brokerages. I have had an account at Ameritrade and I wrote a review. In summary it is sort of o.k. for investors that buy and hold, but horrible for day- or active-trading, it is misrepresented in that regard. I just ... read more

  • Higher Cost, nice website, very poor customer service

    Jul 28, 2005 by
    Rated a Very Helpful Review
    Pros: Website Interface (Trading, Banking, Billpay, etc...) is excellent.
    Cons: Customer Service Wait Time measured in Hours (no joke) and cost per trade high.

    Summary: I recently thought of switching my discount brokerage accounts to Etrade. I opened an Etrade account and put about $4k in the account (I would not transfer my whole portfolio until I am comfortable). I signed up for margin and options access. The site ... read more

  • Express Customer Reviews

  • Etrade will steal your money!

    Oct 31, 2008 by
    Not rated yet
    Pros: NONE
    Cons: They conned me out of 1000. with a 3000.$ var.

    Summary: I tried to start an account with Etrade, My bank stopped the transaction. Ok' I wired money directly into the Etrade account and it dose not show up in the account BUT it does show that they received the $1000.00 . NOW-they say that my ss# is not valid ... read more

  • Illegal; It will steal your money

    Jun 23, 2008 by
    Rated Show
    Pros: n/a
    Cons: poor customer service

    Summary: I invested all my college savings in my Etrade account. A couple of days ago my account was frozen and when I call customer service no one can tell me anything about my account. I had $60,000 in my account and I have no idea where my money is. Its ... read more

  • eTrade is eTHIEF

    Jun 13, 2008 by
    Rated Show
    Pros: None to speak of
    Cons: Customer service terrible, High fees that are not disclosed and hidden in the fine print

    Summary: I too fell pray to eTrade's shady business practices. High and hidden re-occurring fees that they don't alert you to (though they have no problem spamming me with other alerts and advertisements, so I know they have my contact details), and then upon ... read more

  • ETrade= very disappointing

    Apr 4, 2008 by
    Rated Show
    Pros: Internet access
    Cons: Customer Service, Customer Service!

    Summary: I just moved all my funds there in Dec '07. I haven't really had a chance to fully use the system. If they stopped out sourcing their customer service, we may have some luck with getting accurate information. The customer service is the most ... read more

  • Impossible to Work With These People

    Feb 23, 2008 by
    Rated Show
    Pros: None
    Cons: Non-existent customer service.

    Summary: My wife and I had an e-trade joint account for many years. At one point, we decided to transfer stocks from her individual account at another brokerage firm into our e-trade account. We filled out all the required forms, got everything notarized, and ... read more

  • Avoid if you can

    Nov 3, 2007 by
    Rated Show
    Pros: Free trades - IF that was totally true.
    Cons: Greedy. Disrespectful every time. Costs are higher than traditional brokers like Fidelity.

    Summary: Very poor consumer service. Do not be lured. There's a big chance they will not give you the free trades as advertised. I opened a roth ira with them and they said it does not qualify - only days after I was fully invested. And even if you qualify, ... read more

  • expensive poorly run. charts they had are available free now elsewhere.

    Oct 23, 2007 by
    Rated Show
    Pros: EXPENSIVE!!!!! AvoidAtAllCosts. charge inactivity FEEs!!! not a small investors company!
    Cons: they rob money from your account if you don't have enough in it, 20K!

    Summary: I had to tell my EXPENSIVE BROKER=ETRADE where to go /\ ^^||^ with a finger as they advertise. they charged me $40 this quarter stating I didn't make a trade. but I did. unfairly when I moved some money into a NEW foreign trading account and made ... read more

  • Very unhappy with E-trade

    May 23, 2007 by
    Rated Show
    Pros: Website is nice
    Cons: Customer Service does not solve problems, they create them ! It takes weeks.

    Summary: I had send a stock certificate to put to my account. Checked the web an it was added. When I wanted to sell, it said restricted.. System did let me. A couple of days the stocks were no longer in the account balance. I am still fighting to get it fixed. ... read more

  • High Fees and Poor Customer Service

    Apr 21, 2007 by
    Rated Show
    Pros: relatively low trading fees??
    Cons: poor customer service, frequent mistakes, high exchange rates.

    Summary: I would just add to the poor customer service that they charge very heavy margins on their exchange rates. I haven't been able to get a precise number because of the amount the exchange rates swing in a day but it seems like they're charging ~2% each ... read more

  • bad experience

    Mar 13, 2007 by
    Rated Show
    Pros: I only had to pay 170 dollars to make this go away.
    Cons: Dishonesty, extortion, in my opinion.

    Summary: It is very difficult to close an account. They claimed I owed them money on margin even though I had never borrowed. It seemed dishonest, but I paid to make it go away and wrote them to close the account. Still they wouldn't close the account. Much ... read more

  • Do NOT use this company!

    Jan 18, 2007 by
    Rated Show
    Pros: None
    Cons: Horrible customer service Rediculous fees

    Summary: Hello. I strongly urge you to NOT use Etrade. The fees are rediculous and the customer service is horrible. Everytime I have had to call them I have had at least a 15 minute wait. When closing the account, they want to charge to get your CASH out. ... read more

  • Customer Service and Security Good

    Jan 5, 2007 by
    Rated Show
    Pros: Service, Security, Convenience
    Cons: Fees

    Summary: I've been on etrade for years. I've never had a problem getting through on the phone and never waited 20 minutes. Never had a problem with poor service. I don't work for etrade, and don't even know if they're particularly better or worse than anyone ... read more

  • E-tard (not a misspelling): An insider's perspective

    Dec 19, 2006 by
    Rated Show
    Pros: The one and only benefit is using any ATM (they reimburse ATM fees)
    Cons: Customer service is deplorable. They never follow through nor do they value their customers.

    Summary: I used to work at Etard. It was the worst place I have ever worked. Their business practices are unethical and they treat their employees like dirt under their shoes. I left 2 1/2 years ago and it took them that long to realize that I didn't work ... read more

  • Etrade

    Nov 1, 2006 by
    Rated Show
    Pros: They used to be good
    Cons: high fees (greatly increased over time) difficult interface need to call support to close account

    Summary: I used t like etrade but over time it's become a terrible product. Their website has become confusing. It used to be simple to use. Part of that may be due to the increase of financial products they now offer, but I find doing the most simple things ... read more

  • Change name to F-Trade

    Oct 18, 2006 by
    Rated Show
    Pros: Full range of services
    Cons: World's worst service; pray you never need help!

    Summary: Suggest they change their name to F-Trade since it is the grade they deserve. One day my brokerage account did not appear when I logged on. Was told they had to restrict access for 5 days to allow a recent electronic funds transfer to clear. That is a ... read more

  • Dang, I should have read these epinions before I joined

    Aug 14, 2006 by
    Rated Show
    Pros: None
    Cons: Deceptive & False Advertising, poor customer service

    Summary: I decided to open several IRAs with ETrade without doing my homework on them beforehand. They offered 50 commission-free trades for IRA accounts. As it turned out, they never honored their offer. Every time I called up customer service, they gave me a ... read more

  • incompetent

    May 25, 2006 by
    Rated Show
    Pros: - none that I am aware of
    Cons: - bad customer service - confusing web site

    Summary: some vested stock options money ended up on an etrade account. i have been trying to open a brokerage account with them. after three and a half month I do not see an account or even my money online. now my patience is wearing thin. but pulling my money ... read more

  • Horrible Customer Service - Never Again

    Apr 25, 2006 by
    Rated Show
    Pros: None
    Cons: The worst customer service in the industry.

    Summary: I have never seen such a bad financial institution like etrade. I wonder why people are somehow not suing them for bad business and close down their shop. I keep waiting sometime for hours for a customer service rep to answer my call and after that I ... read more

  • Run don't walk

    Mar 1, 2006 by
    Rated Show
    Pros: Nice looking web site.
    Cons: No customer support, ever increasing fees

    Summary: I have been trying to get a specific answer about my account for over one month. To date I have waited on hold twice for over an hour and have only received boiler plate responses to my emails. Here is a brief chronology: 2/2/06 email sent, 2/9/06 ... read more

  • Lousy service, incorrect verification. Run away from Etrade

    Feb 18, 2006 by
    Rated Show
    Pros: Had some good deals on stock trades and CD's but overshadowed by the con's
    Cons: service very poor, incorrect verifications

    Summary: I applied for an account. A week later, got a letter in the mail saying that verification from credit agencies had failed. First, thats ridiculous. Second, the letter did not say anything about what the discrepancy was. It expected me to go call the ... read more

  • Horrible customer care

    Feb 13, 2006 by
    Rated Show
    Pros: Are there any pros in horrible customer care?
    Cons: Horrible customer care

    Summary: I spent an hour on the phone waiting for a customer service agent to pick up, and finally gave up. They give no estimate of expected wait times. ... read more

  • can't get through on the phone

    Feb 1, 2006 by
    Rated Show
    Pros: formerly good, decent web site
    Cons: no service, can't get through

    Summary: After receiving a confusing letter about needing to verify account information, I spent over an hour on the phone waiting to speak to a representative. I already tried E-mail, but that wasn't answered. I have been a customer for many years and didn't ... read more

  • Yes - Service Bad...Very Bad

    Jan 18, 2006 by
    Rated Show
    Pros: None.
    Cons: Poor e-mail, NO phone service (unless you make the 'list' of account holders who matter...)

    Summary: I got stuck with E*trade when they bought my brokerage.  My account did not transfer over properly so I was locked out.  The site said I had to call to remedy the problem.  The problem was I sat on hold for hours (like 4 ) and still no one ... read more

  • 10 Years with E.Trade

    Jan 16, 2006 by
    Rated Show
    Pros: Research tools, charting and reporting. Live feeds.
    Cons: There maybe some sites with slightly lower commissions

    Summary: Frankly I'm surprised by the low rating received by E Trade. I've used them for 10 years and am reasonably well satisfied. They have their IT problems from time to time, as will all websites. They have great tools and research, which are very important ... read more

  • Do not join Etrade

    Jan 12, 2006 by
    Rated Show
    Pros: None
    Cons: Customer Service poor Outrageous service fees No communication

    Summary: I joined Etrade in 1999. Everything worked out well for the first five years. What I did not realize was, because I was an active trader, they were constantly changing their rules for inactive traders. I have not paid attention to my account for the past ... read more

  • Absolutely lousy customer service

    Jan 4, 2006 by
    Rated Show
    Pros: The web site is very easy to use for simple trades.
    Cons: TERRIBLE customer service.

    Summary: If you just use the web site to occasionally make a trade, then e-trade is probably ok. I tried to do something only a little out of the ordinary -- make a donation of appreciated stock to a non-profit organization. I got the instructions via a phone ... read more

  • Etrade ripping off its customers by charging "service fees" on accounts that weren't actively trading.

    Oct 21, 2005 by
    Rated Show
    Pros: None
    Cons: Long wait time on phone. Too many fees. Don't care about customer.

    Summary: I received a "trade confirmation" from e*trade. I have not traded with e*trade for over a year. Etrade sold my shares without my permission or notice to pay for the service fees. I called customer service and was put on hold for about 40 minutes. When ... read more

  • Sloppy, Incompetent HELOC Section

    Aug 2, 2005 by
    Rated Show
    Pros: Lowest APR in April 2004
    Cons: Incompetent staff, completely inane business set up, sloppy quick-to-wrongly-ding-you-with-a-service-charge mindset

    Summary: DO NOT GET A HELOC WITH THESE KNUCKLEHEADS! We went with E-Trade for our home equity line of credit because they offered the best rate, lowest costs, and because they offered an additional 0.2% discount off our APR if we automatically deducted our ... read more

Showing 1-47 of 47 reviews

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