Edward Jones

72 ratings (70 Epinions reviews)
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    Highest Rated Consumer Review by the Community

  • Edward Jones: Safe, Reliable, Personable

    Sep 25, 2004 by Bryan_Carey is a Top Reviewer on Epinions in Personal Finance
    Rated a Very Helpful Review
    Pros: Personalized service; Ethical reputation; Reasonable fees; Thousands of locations
    Cons: None that I can think of

    Summary: Brokerage services and brokerage advertisements are plentiful in the United States and other countries, with dozens and dozens to choose from. Most people will agree that offers to open brokerage accounts or to transfer money from an existing investment ... read more

  • With Edward Jones, today's handshake will be tomorrow's SHAKEDOWN!

    Mar 19, 2013 by
    Rated a Very Helpful Review
    Pros: Edward Jones hires polished sales people.
    Cons: They are after all, just sales people. They don't have your interests at heart.

    Summary: Below is an accounting of my recent experience with Edward Jones, when I transferred a small IRA into their "safekeeping". Big mistake. The terms of their retirement accounts aren't at all suited for small accounts, such as mine. Details ... read more

  • Prey on young, old, sick; life ruined

    Oct 4, 2012 by
    Not yet rated.
    Pros: deceptively friendly
    Cons: High fees
    ignorant sales people
    doesn't confess to mistakes

    Summary: I was 20 years old when my alcoholic father brought me to his financial advisor at Edward Jones in Windsor, Ontario.  Being 20 years old I trusted my father and this sales man who used to be a teacher.  He used his "I was a teacher speech" as a ... read more

  • Beware

    Aug 17, 2012 by
    Not yet rated.
    Pros: Because of their inneptness, I was spurred on to handling my investments. Doing nicely now!!!!
    Cons: The 2 brokers were not knowledgable with investing. More like salesmen.

    Summary: Haste makes waste. BOA took over ML right around the crash, and then there was the walkout of brokers to the Swiss bank. My ML broker was suddenly swamped. I felt he no longer had time for me. At a friend's suggestion, I jumped and moved the account to ... read more

  • Disgraceful financial penalty for leaving Edward Jones

    Aug 7, 2012 by
    Rated a Very Helpful Review
    Pros: Are you kidding me? Well, they are right down the street
    Cons: evasion, deception, manipulation, no fiduciary responsibility, refusal to respond to reasonable questions.

    Summary: After years of unknowingly being ripped off by undisclosed fees and commissions, my mother and I took our portfolios elsewhere.Our final Edward Jones statements indicated that we had been charged nearly $10,000 as a "transfer fee" -- and we are ... read more

  • Sadly, Times Change

    Apr 25, 2012 by
    Not yet rated.
    Pros: Local offices
    Limited reliance on generic 800-numbers 
    Cons: Tight constraints on limited product offerings
    High Advisor turnover
    Inexperienced Advisors
    No Fiduciary Protections 

    Summary: In 2004, the Carey review was spot on! Indeed, this remained true through the first part of the so-called "Great Recession". One of the reasons Edward D Jones & Co was so strong was it had a great competitor in AG Edwards. In business, having a solid ... read more

  • Face to Face ripoff

    Apr 15, 2012 by
    Not yet rated.
    Pros: Investors with no clue could do worse by being their own worst enemy.
    Cons: Outrageous and deceptive fees. Sales people act in their best interest, not their clients.

    Summary: Edward Jones builds up this myth that they're your friendly, neighborhood, face-to-face, stop-in-for-coffee "financial advisor". That's all just a front to make you feel good about the fact that they're skimming 2% - 3% a year off your retirement assets, ... read more

  • It is the Advisor as much as the Firm

    Jan 11, 2012 by
    Not yet rated.
    Pros: Our advisor will take an hour, discuss our concerns and give us options.
    Cons: There are so many new advisors and some just don't understand the business.

    Summary: We have been with Edward Jones for about seven years.  We interviewed several other types of advisors (commission, fee, etc) and decided on EJ.  But we then found you have to be careful as there are so many EJ advisors out there.  Do your ... read more

  • Edward_Jones vs. Fidelity/Vanguard_Brokerage: An Early Retiree's Opinion (Investor’s/Client's Retirement Satisfaction Could Largely Depend on "Advisor")

    May 3, 2011 by
    Rated a Very Helpful Review
    Pros: Numerous neighborhood office locations.  Even "small" investors are treated respectfully. Accounts are processed reliably, professionally.
    Cons: Not every advisor gives consistently trustworthy advice. Loads/expenses can subdue net returns. $40-per-year "IRA fee."

    Summary: About eleven years ago I opened my very first brokerage account—at Fidelity Investments, which, as you likely know, is a long-established, highly reputable company. Nevertheless, Fidelity’s phone representatives irritated me on two or ... read more

  • Ignored and then raped with fees

    Mar 25, 2011 by
    Not yet rated.
    Pros: Nice tie and detailed reports when they bother to produce them
    Cons: Your money in THEIR name!
    5%/$50 fee on EVERYTHING they sell
    lack of attention

    Summary: We moved all of our investments to Edward Jones after dissatisfaction with our original broker. We had lengthy discussions about how we were looking for someone who would pay attention to our investments and keep us informed when and what to buy/sell and ... read more

  • Just try getting your money out

    Jan 14, 2011 by
    Not yet rated.
    Pros: Umm...
    Cons: Stone-age customer service.

    Summary: My wife invested some funds with EJ. After a year or so, we found them to be of little value and a lot of expense. We contacted our agent (who'd been full of bad advice for the last year) to close one of our two accounts. He was on vacation for the ... read more

  • Edward Jones

    Dec 29, 2010 by
    Rated a Helpful Review
    Pros: Friendly sales people.
    Cons: Horrible website and restrictive.  stick you with expensive load funds,

    Summary: Their up front loads and commission fees hit me so hard that I was negative-red for almost a year.   After 10 months I barely broke even on 2 of the funds.   At the time I really didn't know much about investing. I was looking ... read more

  • Edward Jones has helped us invest and save for our retirement

    May 16, 2010 by
    Rated a Very Helpful Review
    Pros: Extensive personalized services, Lots of investment choices, Extensive services
    Cons: More expensive in the long run than a discount brokerage

    Summary: While I don't think Edward Jones is the perfect place to invest, my partner and I have been quite happy investing there for about almost five years now.  In that time we were able to roll over our previous retirement moneys, set up new Roth ... read more

  • Should I / you invest with Edward Jones?

    Apr 27, 2010 by
    Rated a Very Helpful Review
    Pros: The basics of their advice are okay, but you can get that advice free elsewhere.
    Cons: Very expensive.  Not a good choice for the average person.

    Summary: Should you invest with Edward Jones? I can tell you about my experience of several years. If you are thinking about Edward Jones (EDJ), you are probably a lot like me.  You are leaving a corporate job, you have a 401K to rollover, or ... read more

  • BAD!

    Apr 8, 2010 by
    Not yet rated.
    Pros: NONE. There is nothing good to say about this company
    Cons: Outrageous fees; not real investment advice; bad business overall

    Summary: How anybody can give this company a positive review is beyond me. This is one of the worst companies I've ever dealt with, and I've been extraordinarily patient with them. I've been a client for 6 years now (that's about to change). In a 4-year time ... read more

  • Safe Choice and a Good One Unless You're Knowledgeable

    Mar 13, 2010 by
    Rated a Very Helpful Review
    Pros: Great for bonds.  Won't take advantage of you.
    Cons: You can easily do better if stock mutual funds are your primary interest.

    Summary: I've had my own Edward Jones account for 20 years and more importantly have seen portfolios (largely bonds) put together for my mother in-law and aunt over a 40 year time frame. All have had different representatives.  Bottomline: I trust Edward ... read more

  • Front end fee clarification

    Feb 11, 2010 by
    Not yet rated.
    Pros: Many honest advisors to be found.
    EJ does not sell proprietary products.
    Cons: Commission based (but fee-based is expensive)
    Newer FA's with EJ can be somewhat inexperienced.

    Summary: In the interest of full disclosure, I am an Edward Jones FA. That being said, it frustrates me to read negative reviews which often times are based on one of two things: Poor communications (often the FA's fault) or a misunderstanding of the product ... read more

  • Edward Jones - Local, Personal, In Your Wallet!

    Aug 10, 2009 by
    Not yet rated.
    Pros: Those local neighborhood reps are sure friendly with one hand in your wallet.  
    Cons: Follow the money and those marketing and sales fees. 

    Summary: This company is one of the biggest ripoffs in the financial industry doing it the old fashioned way with local friendly reps in large offices that you pay for.  High commissions, high 12B1 fees, high fund costs but ain't those local reps ... read more

  • imcompetent crooks

    May 26, 2009 by
    Not yet rated.
    There are no pros......they suck as a company and I would never hire them.
    Cons: They suck.  They steal and check. Incompetent.

    Summary: My father had an account for five years with these people and passed away recently.  They said they sent the family a check for the funeral expenses.  Ten days later we had not received the check and they said they could not reissue another ... read more

  • Beware of Edward Jones

    Mar 18, 2009 by
    Rated a Helpful Review
    Pros: None
    Cons: I'm glad to no longer have any of my finances with Aaron Chase/Edward Jones.

    Summary:    Mr. Colin Postlewaite Edward Jones Compliance 1245 JJ Kelley Memorial Drive St. Louis, Mo 63131-3600 Dear Mr. Postlewaite: I am in receipt of your letter dated November 3, 2008.  In your letter you have ... read more

  • Edward Jones, an insider's perspective

    Mar 18, 2009 by
    Rated a Very Helpful Review
    Pros: Typically large community involvement.

    Summary: The company as a whole has a very successful business model and relies soley on its ability to provide customer service face to face.  Granted everytime you are receiving this "top customer service" the financial advisors will be attempting to sell ... read more

Showing 1-20 of 70 reviews
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