Review by skeleton567
June, 06 2012
Pros: Good online access, listen politely to my rants regarding performance
Cons: no participation in individual fund selection, purchases, or sales
Review by geniariddick
October, 31 2011
Pros: There are no pros to this situation that I can think of.
Cons: You may not have a choice, however if you do, I recommend you choose elsewhere.
Review by vkingpele
March, 19 2011
Cons: Calling in for Address change
They bury the phone number
Review by alinmpls
March, 04 2010
Pros: Great website that provides terrific information -- it's intuitive and easy to use.
Cons: Customer service is a major issue. You never talk to the same person twice.
Review by onlinebrokerre
January, 04 2009
Pros: Research tools are fantastic
Cons: Standard account charts are terrible
Standard account options trading is underwhelming
Review by Bryan_Carey
October, 12 2008
Pros: Great research tools; Trades are completed very quickly
Cons: Web site needs some changes: Commissions are higher than others
Review by lewjack
July, 09 2008
Pros: All persons spoken to are polite
Cons: Totally unreliable in the purchase of securities outside of their own holdings.
Review by tmmycat
March, 01 2008
Pros: low expense ratios for index funds
Cons: unreliable customer service, website doesn't allow electronic funding of self-employed accounts
Review by chezworth777
August, 02 2007
Pros: If things are working, you should be OK.
Cons: If things are not working, you are screwed. You have no recourse.
Review by bettega
April, 24 2007
Pros: Best Index Funds, Easy Interface, Large and Stable Company, Variety of Services, Low Fees
Cons: Minimize their strengths by steering you into some pricier and inferior investment vehicles.
Review by stijl
February, 13 2007
Pros: Great customer service, fair pricing, many mutual fund choices and user friendly online trading.
Cons: .015 additional commission per share on trades over 1000 shares.
Review by ellisa76
December, 31 2006
Pros: Fidelity reps are courteous and knowledgeable.
Cons: I can't think of any cons.
Review by tiffany_anne
May, 10 2006
Pros: Good online services, good customer service, all around good.
Cons: Walk-in offices are not as available as regular banks.
Review by moreyada
March, 20 2006
Pros: Great customer service
Cons: Some transactions expensive
Review by eclectica2guy
March, 05 2006
Pros: Best in Class, very user-friendly online experience, most fees are very reasonable.
Cons: Some high fees Fees charged for some Mutual Funds is too high ($75!)
Review by hard-to-please
December, 16 2005
Pros: They're in the lovely city of Boston.
Cons: Their interest is NOT with the investor. They are slow, unresponsive, and uncooperative.
Review by iamunknown2u
November, 19 2005
Pros: Great 24 hour customer service; Superb web site
Cons: Their $19.95 trade fee could be lower
Review by productpicker2
November, 17 2005
Pros: Low cost trades and no load mutual funds Great website and customer service
Review by bonedoc
October, 06 2005
Pros: Cheap if you have many trades. Easy to use.
Cons: Expensive if occasional trader. Occasional quirks in navigation.
Review by tszefr
May, 16 2005
Pros: Apparently large selection of funds. (How can you tell?) Customer support usually reachable.
Cons: Treats customers in a manner worse than one would think possible.
Review by scofal
November, 14 2004
Pros: Funds, Customer Service, Website, great research tools, more services than I'll probably need.
Cons: Commissions are more then other "True" discount brokers, but you get what you pay for.