Pros: Great research tools; Trades are completed very quickly Cons: Web site needs some changes: Commissions are higher than others
Financial markets haven't been very stable as of late and many investors have pulled their money out of stock investments, opting instead for safer investments like money markets, government bonds, and corporate bonds and or their respective mutual ...
Fidelity Investments is a discount brokerage, service which generally means the customer has full control over their accounts, trades and investments decisions. A full-service brokerage is different than Fidelity Investments as they ...
Pros: Best Index Funds, Easy Interface, Large and Stable Company, Variety of Services, Low Fees Cons: Minimize their strengths by steering you into some pricier and inferior investment vehicles.
Fidelity is an investment company that runs a plethora of money management services from brokerage accounts, insurance, mutual funds and other devices that by their own admission will "make your money work harder for you". As a matter of fact, so ample ...
Pros: Great service and comprehensive research Cons: More expensive than most
Fidelity is an excellent company to choose for financial services. While they don’t fall into the “discount” category they do justify their higher prices with quality service. If you have read my other reviews you know that I am very cheap, but...
Pros: World-class customer service, full range of offerings, excellent online account management. Cons: High commission fees, no Coverdell IRA, privileges dependent on account worth.
There are far more good things to say about Fidelity Investments than bad, so I’ll get my dislikes out of the way first.
Dislikes
Doing business at Fidelity is not cheap, commission can be as high as $55 per stock trade,...
Pros: Friendly customer service Cons: Higher costs for trades
Diversification! If you are going to play the market, why put all your hard earned money into a handful of stocks when you can spread the risk with mutual funds? That is one of the selling points of Fidelity Brokerage. As well as offering stocks,...
Pros: Excellent Customer Service, Excellent Mutual Fund Performance, Useful website Cons: Expensive if you're into trading stocks.
Background I recently underwent a major change in careers and had a decent sized 401K accumulated at my old workplace. I currently have a Roth IRA with Vanguard, but not wanting to consolidate all my retirement into a single company, after ...
Pros: One-stop shopping, comprehensive online account view Cons: error-prone processes, abysmal service recovery, general lack of customer concern
Executive summary: Save yourself a LOT of pain and do not try to switch or consolidate accounts to Fidelity. Regardless of asset balances, they simply do not seem to want your money. Service recovery is non-existent even when you get into their "Premium...
Pros: Excellent customer service. Easy to use website with excellent information. Cons: Service is more expensive than others. There are better active-trading services.
Like the title says, I'm serious about my finances - I take them very personally. So when I put my money some place they better be just as serious. In this case, Fidelity fits the bill.
Pros: Site is multifaceted, powerful--albeit not speedy. Carries more mutual funds than some others.
Cons: Account transfers may require considerable time. Reps are polite--if you don’t phone too often.
Perhaps I will benefit someone by relating my experiences—satisfying and otherwise—with my Fidelity brokerage accounts. In the protracted bearishness of these times, and in light of my depleted portfolio, it truly pains me even to mention stocks, funds,...
Pros: Well Intentioned Cons: Fallen Behind Competitors' Offerings
Through early to mid 1999, Fidelity Online offered clients first-rate service compared to the prevailing market. Their infrastructure has changed very little by February of 2000, and that's the problem. While, its competitors have streamlined operations,...
Pros: tremendous facilities, well organized, reliable Cons: none to speak of
I’ve had an IRA account with Fidelity since about 1985 and I’ve traded stocks and mutual funds on-line through Fidelity Investments for about 3 years. In 1999, I have made approximately 90 on-line stock trades within my IRA through Fidelity. I prefer to...
Pros: PowerStreet NOT up to snuff for active traders - SLOW trades Cons: Sometimes delivers inaccurate quotes, SLOW, slow, SLOW, executions, takes FOREVER to reach a human at "customer service", intermittently fails to recognize common symbols!
This is an update of my earlier posts on Fidelity. This one written on July 1, 2000. Fidelity has been making slow but steady progress in improving its site's dependability and usability. Both POWERSTREET for active traders and its regular site are...
Pros: Nice logo, they have a website, they have an 800 number Cons: Everything else
Let me start this by saying that I am helpless and stupid in the realm of stocks, mutuals, IRA's, etc. Our introduction to Fidelity Investments came when my husband joined the 401K program at work. The plan was managed by Fidelity. We got our quarterly...
Pros: $100 to open an account, fairly reliable Cons: Made a goof-up in our account (it was corrected)
Since we would like to retire sometime before we're 90, hubby and I decided to dabble in the stock market. The idea of having to call a broker to make trades was never very appealing, but now that you can do it yourself online, we decided to give it a...
Pros: service, products, one-stop shopping Cons: they are a large corporation (bad for some politically)
I have been using Fidelity since I was in college back in the 1980's and have continued to be satisfied with their service, products, statements, publications, and prices. I am now, more than ever, consolidating my accounts from different banks and...
Pros: very helpful, nice to navigate Cons: price a little steeper than some
"Once I was swimming 'cross turtle creek. Man those snappers all around my feet. Sure was hard trying to cross that thang, with both hands hangin on my....."
In comes Fidelity Investments. What's up with the price. Although...
Pros: reputation; reliability; customer service Cons: probably not the best service for day traders
For the amount of trades that I make (roughly 10-15 per year), Fidelity is more than adequate. I've heard more active traders complain about Fidelity's limited access to IPOs, but for me and any other casual long term investor, that isn't much of a...
Pros: quality funds, easy to start Cons: online lagtime
In October of last year, I started up an IRA account at Fidelity Investments. It couldn't have been easier. It was a simple 4 step process: I called up Fidelity Investments; they sent me information and an application; I filled it out; and I mailed it...
Pros: amount of stock information,courteous reps,timely service Cons: cumbersome web-sight,high trading fees
The definition of "fidelity" as defined in Webster--1.a faithful
devotion to duty or to one's obligations or vows; loyalty;
faithfulness. 2.accuracy of reproduction.
Being an investor with Fidelity since 1995,I find that...
Pros: on-line access Cons: always scary to have on-line access! :)
Being new to the 403B scene, I have found Fidelity to be quite user friendly. I have received requested information via the mail and e-mail and have had my questions answered fairly thoroughly by their staff.
Pros: Big, reputable firm with lot's of features to use if you want. Cons: Not always airtight in handling my accounts
I am not a rich man. My meager IRA account would be laughed at by some, pitied by others. However, I'm relatively young and consider myself to have a fairly respectable financial future. So I actually have a number of accounts with Fidelity, including...
Pros: Mature, well-known company, good web site Cons: commission fee a little higher than others
Fidelity Investments, as a brokerage account, has never failed me. I've had an account with them since the early 80's and trade 10 to 15 times a year. In the last couple of years, I've used their web interface exclusively. I think their web site is...
I've had a generally good experience with Fidelity Investments. The customer service is excellent and the website is easily navigable. The ability to access account information online is definitely a plus. Part of the reason that I'm reserving more...
In a very short time, Fidelity Investments has risen from a middle of the pack brokerage firm to the brink of #1. Using marketing strategies that focus on brokerage products and more recognizable celebrities, Fidelity has shed its stale image. In the...
Pros: Easy, informative Cons: A bit expensive to get started
I keep track of a Fidelity mutual fund with their online service, and it is very simple and easy to use. Even novices to the stock market (like me) can understand exactly what they're doing at this site. There are options to manage your account in just...
Pros: Big, Many Mutual Funds, Great Commissions Cons: Not a lot of online depth - like E*Trade.
I have had a Fidelity account for seven years and while I admit they have not been as quick as others to adapt technological and online content, they have made some great leaps this past year with PowerStreet.
I have been using Fidelity on-line investing service for almost 5 years now. The service has improved every year to the point that it is a real joy to use. Buying and selling stocks or even stock options is a breeze with immediate confirmation. Almost...
Pros: none Cons: No help they are only money hungry
About 3 years ago both my grandparents transferred some stock to me under Fidelity Investments. I have never followed the stock market and had idea about investing. While my stock was with fidelty it did a massive drop. Of course I freaked out I mean...
Pros: none Cons: not interested in low level investers , poor personal service
Fidelity Investments.... I am a middle age women who didn't have a huge amount of money to invest. I went to Fidelity with a $30,000 bankroll to invest. I wanted it to go into a retirement account. I have worked my entire life and never was really able...
Pros: Great Services at minimal prices Cons: Slow internet but improving
Fidelity Investments is truly a service oriented brokerage firm. Having done investments for over 20 years I transferred to Fidelity a year ago and can only say I am very HAPPY!
The Fidelity monthly statement is complete and simple to read....
Pros: Financially secure, usually dependable web connection Cons: need to keep a close eye on account due to ignorant Fidelity errors
My experience with Fidelity has been an irresponsible, undependable, and ultimately mediocre one.
I will start with the positives. Fidelity gives me good fills. What this means is that when I enter a market order, I tend to get filled...
Pros: Offers many convienient ways to conduct transactions; full featured on-line and automated phone access Cons: A little more expensive than some of the new on-line brokers
I've been a long time Fidelity Customer. I first opened an account there about 20 years ago.
When the new crop of "eBrokerages" first sprouted up, I was tempted to switch. Their rates seemed awfully low, and back at that time,...
Pros: Wide variety of stocks can be traded Cons: Rapid trading impeded by slow executions and account updating; complicated and high commission structure
A glaring deficiency in Fidelity's online service is that they do not record updated changes in positions or balances immediately upon transaction completion. Instead 3-5 days elapse before you know the correct status of your holdings. I say 3-5 days...
Pros: Excellent Growth and Earning, Safe Investment Cons: None
I have been investing in Fidelity Utility Mutual Fund for my 2 children for the last 10 years. I selected a this fund to ensure that the money will be safe in a utility fund although it would not earn as much as other risky mutual funds. For some reason,...
This sight is outstanding sight for any real investor. This is what all other sights should be held up to. A real trader will always use this sight. It is great for any person who has a lot or a little knowledge of trading or the internet. The only...
Pros: Not the Biggest they Wanna Talk! Cons: May have rates ytou may not understand there kinda big!
I worked for a investment company in Los Angles ,and there is one importrant thing that makes all your decision that you make come easy and are very important fro the reason you make the decision.#1 When making a decision on a company usally dont jump...
I have been with Fidelity Investments for over two years after being with a traditional broker. I have more than quadrupled my money with Fidelity and investing on my own. When I was with the traditional broker, I did not do my own research, and depended...
Pros: Complete range of services Cons: slow access to site, price of trades
I have 2 Fidelity accounts, an IRA and a 401K, I have had the IRA for about a month and the 401K for over a year. My experience with trades has been that they were executed quickly, although usually at a higher price than immediately before or after the...
Pros: Great customer service Cons: Some transaction expensive
I have an account with eTrade and have had accounts with Schwab and Ameritrade. Fidelity (which is by no means perfect) is one of the best online brokers I have dealt with. While I stay with them because I like a few of the features they offer (I'll ...
Pros: low expense ratios for index funds Cons: unreliable customer service, website doesn't allow electronic funding of self-employed accounts
I opened a Roth IRA and SEP-IRA at Fidelity, and so far they're giving me a very subtle but clear vibe of incompetence. 1) I sent a question through their website; it said they would reply in 48 hours but they replied in 4 days. No biggie but it ...
Pros: Low cost trades and no load mutual funds
Great website and customer service
Cons: None
Recently I switched to fidelity from a full service broker. I did not feel that I was getting a level of service that was in line with the VERY high fees I was paying. For substantial investors, fidelity provides extremely low cost investing. Equity ...
Pros: Funds, Customer Service, Website, great research tools, more services than I'll probably need. Cons: Commissions are more then other "True" discount brokers, but you get what you pay for.
Fidelity is the best Broker for "Non Day-Traders" They have the best customer service and the breadth of their services are probably more then i will ever need. (but it's nice to know you have different products available) My first brokerage ...
Pros: fast web site, multual funds Cons: no ipos of value, poor research
I like Fidelity brokerage because of its fast easy to use web site, and its access to very many mutual funds. The electronic transfer services work perfectly. Orders get executed quickly. Costs are a bit high, but frequent traders get a discount to about...
Pros: Great Customer Service Cons: No Real-Time Price Updates
I just recently switched my online brokerage from NDB to Fidelity - as an active trader, the fee is very close. If you see my previous reviews, you'll know why I switched from NDB.
From a customer service point-of-view, there is no better...
Pros: Solid customer service, fast executions, decent research Cons: not as configurable as others, marginally more expensive than others
I've used Fidelity for over five years and have no reason to leave: they offer all the services I need, including a comprehensive management of all my retirement accounts and active brokerage account, as well as a good place to do research on stocks and...
Pros: Well rounded, a little for everyone Cons: Too confusing to navigate
Fidelity Investments is the largest mutual fund company in the world. Many people have their 401K's invested through Fidelity whether they know it or not. That said Fidelity is really much more than just a mutual fund company and it can get pretty...
Pros: good security, good customer service, good fund portfolio Cons: lacks some web features, web report slow to update
I invest in Fidelity Select funds, and I trade them about once a month. I haven't had any experience ordering stock through them; I use Etrade for that because it's cheaper.
I would say that I am highly satisfied with the aspects of their...
Pros: Tax free growth of the money you invest. Cons: May not be able to use it for yourself.
Like most people in America, I did not have the benefit of being born to a family of means. Like me, my son also does not have that benefit. If things go as planned, our next child will come in a few years, and he/she won't have that benefit, either....
Pros: Efficient, fast, safe Cons: too many mutual funds
I have my IRA, Keough and Money Market accounts with Fidelity and am pretty happy. While not a day trader I do trade about 20 times per month using the phone, computer or RIM blackberry pager. I have never had a problem with executions and customer...
Pros: Wide range of services, good customer service Cons: Many web site problems, poor executions, very conservative margin rules
Fidelity has a lot going for it for non-active traders, including a wide range of services, generally good customer service, nice statements, etc. But as an increasingly active trader (sometimes 12 trades per day, sometimes 5 per week) I have grown to...
Fidelity is the true leader in the financial industry. From their funds to their brokerage it is a completely first class operation. The rates are reasonable, the service is better than expected, and your security is beyond question. Generally, I use...
Pros: Phone system, quality of funs, low cost Cons: voice recognition system, cost not the lowest
I've been a Fidelity investor for 5 years now. All of the funds I have (and there are 12 of them) have been above average for returns. Sure some have been tops and others just average, but on balance you can diversify and get a good return on your money....
Pros: Lower fees than phone orders Cons: Incorrect information
After attempting an online fund exchange, and for the third time this year, I logged on to the FIDELITY WEBSITE and found that they got it BACKWARDS. On every occasion I SOLD a few shares and the website showed a PURCHASE instead.
My only complaint with Fidelity Investments is that I can no longer receive (without paying for it) their catalog of funds. I used to request one each year so I would have current information about the funds Fidelity offered. This publication is no...
Pros: lots of service Cons: frequent trader screen often fails
FIDELITY is the best - considering what's out there! A+ for service, whether on the phone or visiting a center. A+ if you have lots of money because you get goodies like lower trade rates.
I've recommended Fidelity to my younger family members....
Pros: Fair prices, lots of services Cons: slow web site (its improving)
I am very familiar with Fidelity and their operations. I must say that while they may experience problems at times, they are temporary issues. Fidelity is always striving to improve.
They are able to be trend setters at times because they...
Pros: Very high quality. A true "Class" broker Cons: Just a little expensive compared to some others.
I started with Fidelity several years ago for their mutual funds and got signed up for a brokerage account later. They have a real nice web site, as they have made some improvements over the years.
Pros: powerstreet, excellent assistance,after-hours trading,bricks&mortar,longevity Cons: slightly difficult navigation for first time users
Trust, confidence and stability is what Fidelity has been to me for over 15 years. With approx 40 trades per year qualifying me for Powerstreet I
have been very satisfied. Though It is not the easiest system for the first time trader, I find that...
Pros: there's quality and consistency Cons: it doesn't offer much amenities; it's antiquated and misguided
Access to IPOs used to be great but now they've restricted it to people with 500k or greater in assets or people who trade over 36 times per year. also now the ipos just come from lehman brothers so they're not as great. Research is decent but you've got...
Pros: Low transaction costs (not THE lowest) Cons: Slow to post daily transactions
I've used Fidelity for several years now, and find the transactions reasonably priced, and VERY quick execution. Additionally, their toll free phone service allows me to check up on my stocks, or by following the menu, talk to a real person. These...
Pros: great service and investment returns Cons: none
Fidelity Investment services is by far the best available in the murky waters of financial investment and planning! They are rated best in my opinion for a number of reasons. I have invested over the years with such financial giants as Vanguard, Legg...
I DEAL WITH FIDELITY THROUGH A 401K AT WORK,i FIND FIDELITY TO OFFER A WIDE VARIETY OF INVESTMENTS TO SUIT YOUR NEEDS.THEY HAVE SHORT TERM INVESTMENTS,MEDIUM AND LONG TERM INVESTMENTS.EVERYTHING FROM LOW RISK TO HIGH RISK INVESTMENTS.I LIKE THE FACT THAT...
Pros: customer service, online assistance, automated phone assistance and additional information provided Cons: none as of yet
When I started investing, I really had no choice as to which broker to use. My company chose it for me. Fidelity was the choice of the international company I was working for at the time and I am very glad they were the "chosen one". One of...
Pros: Great, Reliable Service Cons: Can be expensive
If you are thinking about which brokerage service to use then think no longer. I have the answer for you. Fidelity In vestments is the best. I have been using it for two years and have never been disappointed. It has good rates, and you never get...
I trade through Fidelity for my parents. I can say I would never open an account with Fidelity and I am in the process of getting my parents to come to their senses to transfer to another company.
Pros: Great customer service, very good on-line trading and reporting. Cons: my only "con" was a hitch in my withholding processing.
When it came time for me to retire (and it came all too quickly), I went on a hunt for help in managing the funds from my 401-K after I rolled it over. Fidelity worked out to be the brokerage I chose and they have lived up to all my expectations. The...
I've been trading online with Fidelity for two years. Overall I get pretty good service for the bargain price of $14.95 per trade, or $19.95 if I leave a limit order.
A few months ago they seemed to be experiencing volume delays online all the...
Pros: good service, unlimited options, "one stop" investment account Cons: Online trade cost $20 per trade which is higher than the other well known competition
I hear a lot about Ameritrade, e-trade, daytech etc, but I think Fidelity is still the best way to go even though online trading is $20 a trade in comparison to the $8 to $10 a trade from the other companies. Fidelity may cost a bit more on the trading,...
Pros: a supermarket Cons: complete lack of professionalism
I have been a customer of Fidelity Investments since at least 1990. Normally I would use the term client, except for the fact that at this organization...they prefer customers as opposed to clients. They are very much geared toward the individual...
Pros: Strong research, good management, many options Cons: Too many options? Try Fidelity Monitor.
I have been investing with Fidelity Funds for over a decade, primarily with the aid of the unaffiliated Fidelity Monitor by Jack Bowers, a newsletter well worth checking out. The philosophy of the Fund managers is generally careful and conservative, and...
Pros: VERY GOOD SERVICE Cons: HIGH TRAFFIC ON INTERNET
I retired in 1992 and because I wanted a secure brokerage firm and a large choice of mutual funds we picked Fidelity. Fidelity was the first brokerage house too allow trading to be held over your phone. It seems Fidelity leads the way in ideas and...
Pros: Apparently large selection of funds. (How can you tell?)
Customer support usually reachable. Cons: Treats customers in a manner worse than one would think possible.
What are they hiding? Use Fidelity as a keeper of your 401k if you want to be treated like you are not even their customer! As the "custodian" for this type account, Fidelity can and will show crass disregard and unmitigated ...
Pros: Great Customer Service Cons: High Fees, unscrupulous practices
Was a happy Fidelity customer for years, ignored the relatively high fees as the customer service was great. Recently (9/1/02) Fidelity changed the fee structure for BillPay, from being free for account over $30K to $6.95 month unless account over...
Pros: User friendly, polite, detailed Cons: They can't pick the winning stock for you
If you are looking for a place to sock away some extra cash, look no further. Fidelity Investments is the place for all of your investment needs.
Detailed and understandable is the best way to describe their statements. The range of products and...
I just got off the phone with Stacey at Fidelity. She was friendly enough, but she told me that it isn't possible to deposit money directly into their "Cash Reserves" account, but that I could transfer it there once it's deposited in my...
Pros: They have a toll free number Cons: customer service
Fidelity has the worst customer service. For a company that rakes in billions of dollars it wouldn't hurt to hire a few live humans to assist with phone calls. Instead, you get a series of never ending pre-recorded apologies and bad muzak. I asked to...
Pros: Price & Customer Service Cons: Core Account Confusion
I transferred all my family's accounts to Fidelity and here's the reason why: With only $30,000, all maintenance/service fees are waived. If you have sub-accounts, such as an IRA with less than $30,000, call a senior representative and he or she should...
Pros: Reliable, great reputation, quick and easy to use online Cons: none that I've found
A little over a year ago, I suggested to two of my siblings that they switch their investment accounts over to Fidelity. The listened to my suggestion, and have seen their accounts increase by over 20% in the one year that the accounts have been open....
Pros: Excellent service, good return on investments. Cons: You can be on hold for a while with the phone system.
About 5 years ago, I was put in the position of organizing a trust account for my children. After being bombarded with information from various sources, I cam across an article in "Bottom Line and Personal" that really raved about the Fidelity...
Pros: Clear and easy to use Cons: High initial deposit for trading
I have found this website easy to navigate and filled with useful tools. Although I am far from a day trader, I use the site to handle both my Roth IRA and 401k. The planning features are great and after providing a little info it helps the average...
Pros: simple to use, many choices, helpful publications and staff Cons: no cancelled checks
When I opened my first mutual fund account with Fidelity, almost 10 years ago, I had little knowledge of investments. Over the years, I have become much more sophisticated. In spite of the fact that Fidelity does not generally give the...
Pros: safety, price, accuracy,easy to use,future improvements Cons: more free information needed
fidelity.com is a very good choice for the serious, active, on-line investor who makes at least 36 trades a year.
Fidelity Investments offers an easy to use rapid and reliable trading program at a reasonable fee. Reliability is very important...
Pros: Comprehensive and excellent service Cons: Reps sometimes cannot answer questions
Fidelity Investments has a full range of investment services and
their service is always top quality. I have been a customer of Fidelity
for many years and have always found them to provide great service
and to be reasonable in cost. Their...
Pros: STAY AWAY from Fidelity - it's awful Cons: Bad, bad, bad....BAD site for trading
Fidelity's online site and phone service has gotten so bad that, after 10 years with the company, I am CLOSING my investment accounts and moving them elsewhere.
I have experienced too unreliability on the site, both in terms of symbol...
Well now let me see, where do I begin? In my search for a respectable brand name brokerage company I was seduced by advertisements into believing that Fidelity cared about their investors and was the broker I was looking for. Well believe me they...
Pros: If things are working, you should be OK. Cons: If things are not working, you are screwed. You have no recourse.
My problems began when Fidelity's proprietary interface for streaming quotes that sits on the PC failed to work one morning without notice on a crucial market day. No notice, no explanation - it simply did not receive data nor allow me to sell a stock ...
Pros: online trading policy Cons: only for small share investment
Is it really only 14.95? Yes,if your only trading 1,000 shares or less.
Let me start off by saying I do not hold an account with Fidelity.I have an account with Ameritrade and Oppenheimer.My husband and I did not check to see how much the exact...
fidelity might possibly be the biggest and the greatest of all online brokrage firms
it is easy to use
basic but cna be advanced
has incredible featurs such as:
power street pro a screen that lets you do everything from trading to...
Unprofessional and unreliable by lewjack ,Jul 09 '08
Pros: All persons spoken to are polite Cons: Totally unreliable in the purchase of securities outside of their own holdings.
I opened an account with Fidelity Investments, transferred a sizable amount of money into the account, and then attempted to buy municipal bonds once the funds were available.
During the next 3 days, I purchased bonds in the morning, was told that it was done, only to hear at the close of the market that for some reason, the bonds were not purchased. The reason given was the seller changed his/her mind, and only put the bonds out to see what activity they attracted. This is baloney!
I've been buying and selling bonds for years, and this is not the way the market works. I was even given confirmation number to record the purchase, which apparently at Fidelity means nothing.
I also was told that I would be called at a certain hour to discuss matters. Unfortunately, I was foolish enough to believe them. If the call was made, it came 1 hour late if at all.
I've closed the account, but naturally it takes 7 days to get your money out.
If you wish reliable service in the market, these are not the people to go to.
Pros: Best in Class, very user-friendly online experience, most fees are very reasonable. Cons: Some high fees
Fees charged for some Mutual Funds is too high ($75!)
The Internet Brokerage industry has changed so much in the last five years that I believe most of the reviews about Fidelity are obsolete as far as being reflective of current services and benefits go.
The rates for buying and selling shares are very reasonable compared to full service brokers, the research available to members is excellent, with valuable stock and mutual fund screens to help the client in his investing strategies. One on one help is available to me via telephone or in person if I wish, though the costs for these services increase as well.
I really like how the account is very intuitive and customer friendly, giving me access to evrything I can reasonably ask for. The closest competition to Fidelity may be Charles Schwab, but both are constantly trying to improve and thus gain market share; competition is a good thing for the consumer!
The only real criticism I have is that Fidelity charges $75.00 for a client to buy some Mutual Funds when competitors charge from $20-$35; they could be more reasonable.
Pros: Cheap if you have many trades. Easy to use. Cons: Expensive if occasional trader. Occasional quirks in navigation.
Fidelity provides a good mix of research and trading info. Their site is well laid out and easy to use. I like the ability to trade stocks and options at same time.
Pros: Great customer service, fair pricing, many mutual fund choices and user friendly online trading. Cons: .015 additional commission per share on trades over 1000 shares.
I have been with Fidelity since 1993 and have to say the customer service is second to none. Their online portal is easy to operate and their streaming ticker is better than most. The only thing I have an issue with is the .015 additional commission per share over 1000 shares; but in reality the customer service is what I find important . . . hey, it's my money!
Bottom line, Fidelity is a great place to be for the average investor or retiree,
Arrogant, Uncooperative Snobs by hard-to-please ,Dec 16 '05
Pros: They're in the lovely city of Boston. Cons: Their interest is NOT with the investor.
They are slow, unresponsive, and uncooperative.
God help you if your retirement account is with these people. They make every conceivable action in your account as complex and obscure as possible. User-Friendly is an alien concept to them. And if there's a glitch in your account-- whether it's your fault or theirs--
you will be put through the wringer to straighten it out, and made to feel like a complete moron every step of the way. They act like it's THEIR money. They will invariably try to steer you toward their proprietary funds, and will have less time for you if you insist on out-of-house investments.
If I could pull my 401k out of this establishment and put it somewhere else, I'd do it in a minute.
Pros: Good online services, good customer service, all around good. Cons: Walk-in offices are not as available as regular banks.
Moving to Fidelity was one of the best financial moves I've ever made. The online services are extremely easy to navigate. Making trades is a breeze. In transfering our money to Fidelity, the bank that currently held our funds (Chase) did not want to cooperate. Over three months of calls were invested trying to get the funds transfered. Fidelity's customer service representatives are wonderfully patient and have a deep knowledge of what they're doing. Once we handed the transfer process over to them, it was escalated to a specialized team and the transfer was completed within a week. I would gladly leave every penny I have ever made or will ever make in the able hands of Fidelity.
Fidelity provides knowledgeable, friendly service. by ellisa76 ,Dec 31 '06
Pros: Fidelity reps are courteous and knowledgeable. Cons: I can't think of any cons.
I recently opened an account with Fidelity because my type of account with Merrill Lynch was being phased out. During this process, Fidelity provided outstanding customer service. I opened an online account and the rep patiently stayed on the phone with me through the whole process, answering any questions I had.
When Merrill Lynch gave me all sorts of trouble about transferring, Fidelity provided me with a specialist who helped me wrangle with them. She did a conference call with ML and went to bat for me, asking all the right questions. Fidelity even assigned a rep to my case and I can call her anytime. Once I get things straightened out with ML, I can transfer to Fidelity and they will pay ML's $94 transfer fee. How's that for service?? I can't wait to be rid of Merrill Lynch!
Pros: Great 24 hour customer service; Superb web site Cons: Their $19.95 trade fee could be lower
I've been using Fidelity now for about six months and I am extremely please with them. I keep a close eye on my investments with them, mainly various mutual funds. And every time I have spoke with them, whether over the phone, in person, they have been professional and helpful. When I was having trouble getting from my IRA transferred from Ariel to them. They were very helpful and went above the call of duty to assist me in doing so. If they would lower their stock trading fee for the little guy, I'd say they would be as perfect as can be. But still you get what you pay for. And if I'm making a $6,000 trade, I'd rather pay a extra $5 to $10 more and get it done right.
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