Fidelity Investments

Pros: Apparently large selection of funds. (How can you tell?) Customer support usually reachable.
Cons: Treats customers in a manner worse than one would think possible.

What are they hiding? Use Fidelity as a keeper of your 401k if you want to be treated like you are not even their customer! As the "custodian" for this type account, Fidelity can and will show crass disregard and unmitigated ...

Pros: Great Customer Service
Cons: High Fees, unscrupulous practices

Was a happy Fidelity customer for years, ignored the relatively high fees as the customer service was great. Recently (9/1/02) Fidelity changed the fee structure for BillPay, from being free for account over $30K to $6.95 month unless account over...

Pros: User friendly, polite, detailed
Cons: They can't pick the winning stock for you

If you are looking for a place to sock away some extra cash, look no further. Fidelity Investments is the place for all of your investment needs.
Detailed and understandable is the best way to describe their statements. The range of products and...

Pros: big, relatively good Money market rates
Cons: big!! clumsy account mgmt

I just got off the phone with Stacey at Fidelity. She was friendly enough, but she told me that it isn't possible to deposit money directly into their "Cash Reserves" account, but that I could transfer it there once it's deposited in my...

Pros: They have a toll free number
Cons: customer service

Fidelity has the worst customer service. For a company that rakes in billions of dollars it wouldn't hurt to hire a few live humans to assist with phone calls. Instead, you get a series of never ending pre-recorded apologies and bad muzak. I asked to...

Pros: Solid, reliable and useful
Cons: It can't improve back stocks, but what can?

I use Fidelity's Power Street online system to track my stocks and mutual fund investments, and find it to be nearly everything I could want.

The service is solid and reliable, which you would expect from the nation's foremost investment...

Pros: Price & Customer Service
Cons: Core Account Confusion

I transferred all my family's accounts to Fidelity and here's the reason why: With only $30,000, all maintenance/service fees are waived. If you have sub-accounts, such as an IRA with less than $30,000, call a senior representative and he or she should...

Pros: Reliable, great reputation, quick and easy to use online
Cons: none that I've found

A little over a year ago, I suggested to two of my siblings that they switch their investment accounts over to Fidelity. The listened to my suggestion, and have seen their accounts increase by over 20% in the one year that the accounts have been open....

Pros: Excellent service, good return on investments.
Cons: You can be on hold for a while with the phone system.

About 5 years ago, I was put in the position of organizing a trust account for my children. After being bombarded with information from various sources, I cam across an article in "Bottom Line and Personal" that really raved about the Fidelity...

Pros: Clear and easy to use
Cons: High initial deposit for trading

I have found this website easy to navigate and filled with useful tools. Although I am far from a day trader, I use the site to handle both my Roth IRA and 401k. The planning features are great and after providing a little info it helps the average...

Pros: simple to use, many choices, helpful publications and staff
Cons: no cancelled checks

When I opened my first mutual fund account with Fidelity, almost 10 years ago, I had little knowledge of investments. Over the years, I have become much more sophisticated. In spite of the fact that Fidelity does not generally give the...

Pros: safety, price, accuracy,easy to use,future improvements
Cons: more free information needed

fidelity.com is a very good choice for the serious, active, on-line investor who makes at least 36 trades a year.
Fidelity Investments offers an easy to use rapid and reliable trading program at a reasonable fee. Reliability is very important...

Pros: Comprehensive and excellent service
Cons: Reps sometimes cannot answer questions

Fidelity Investments has a full range of investment services and
their service is always top quality. I have been a customer of Fidelity
for many years and have always found them to provide great service
and to be reasonable in cost. Their...

Pros: STAY AWAY from Fidelity - it's awful
Cons: Bad, bad, bad....BAD site for trading

Fidelity's online site and phone service has gotten so bad that, after 10 years with the company, I am CLOSING my investment accounts and moving them elsewhere.

I have experienced too unreliability on the site, both in terms of symbol...

Pros: None
Cons: Many

Well now let me see, where do I begin? In my search for a respectable brand name brokerage company I was seduced by advertisements into believing that Fidelity cared about their investors and was the broker I was looking for. Well believe me they...