Highest Rated Review by the Community
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Rated a Very Helpful Review by the Epinions community Jul 31, 2000
Pros: Quality and Value in a well thought out product.
Cons: Closed up without adequate notice. Web Interface.
Summary: UPDATE: Citi F/I did go bye-bye and is closing up shop with only one month's notice. All accounts are to be closed on October 1,2000. Citibank is making varying degrees of effort to keep Citi F/I customers. I received the packet on changing to Regular ... read more
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Rated a Helpful Review by the Epinions community
Mar 21, 2003
Pros: Bricks and Mortar bank also, but little consolation!
Cons: Customer Service is terrible
Summary: I selected Citi/fi as my Internet bank since they were also associated with CitiBank. I must say, that every experience that I had with Citi/fi was horrendous. They are extremely slow when processing large deposits. They offered to rectify the ... read more
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Rated a Very Helpful Review by the Epinions community
Oct 20, 2000
Pros: decent accounts, name recognition, money market rate
Cons: only standard fare, poor web site, closed down now
Summary: I admit... a started my Citi F/I account because they gave me $100, plus I was away at college at the time, and had been mailing my deposits and checking my balances over the phone that whole time anyway, so I figured a Net Bank made a lot of sense. I ... read more
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Rated a Very Helpful Review by the Epinions community
Oct 17, 2000
Pros: convenience, brand name
Cons: shoddy service, uncompetitive product
Summary: As a Citibank customer in multiple countries and products, I leapt at the chance to open the Citifi account when it became available four months ago - here was a chance to enjoy the security of the Citibank brand combined with the ability to do most of ... read more
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Rated a Helpful Review by the Epinions community
Oct 10, 2000
Pros: Courteous Customer Service, User-friendly Interface, Free Bill Payment, High Interest Money Market Account
Cons: Delayed Bill Payment Once, Messed Up Register Once, Taking Forever to Convert from Citi f/i to CitibankOnline
Summary: I received an invitation to join Citi f/i with a startup bonus of $100 in my account. I took it up and was very happy with their service till they screwed up one of my bill payments to my DLJ brokerage account. I had to bear the late fees of $15 for ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Sep 8, 2000
Pros: None
Cons: High fees, difficult access
Summary: Well, it seems as though Citif/i is going away. Probably a good thing...I wouldn't recommend the service.
The account fees for this service were absurdly high - $5 a month if you had less than $1000 in your account. I would have thought ... read more
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Rated a Very Helpful Review by the Epinions community
Sep 4, 2000
Pros: None, now that they've dropped the ball on customers
Cons: Bad customer service, poorly designed website
Summary: Citibank, apparently, has decided that it can't make money with Citi f/i, so it is replacing it with a new service: www.citibankonline.com. As someone living abroad and letting his parents collect his mail at home, I had no idea this was going on until ... read more
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Rated a Very Helpful Review by the Epinions community
Aug 5, 2000
Pros: Free Plam Pilot, online account viewing
Cons: Average customer service
Summary: Citi f/i banking is both a welcome relief and an agonizing trip. I have no problem dealing with people over the phone or even automated service so I decided to start an account with Citi f/i (that and a free Palm Pilot). I've been pleased and ... read more
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Rated a Very Helpful Review by the Epinions community
Aug 1, 2000
Pros: Relationship banking allows low fees, Citibank affiliation
Cons: Low rates, slow deposits, no check card, bad web site, poor customer service
Summary:
UPDATE (Aug. 20, 2000): Citi f/i is closing up shop, and as of August 1, is no longer accepting applications for accounts. Existing Citi f/i customers, from what I am told, will be transferred over to a new Citibank Internet-account by ... read more
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Rated a Very Helpful Review by the Epinions community
Jul 30, 2000
Pros: Decent Rates, Real Time Account Access, ATM Fee Reimbursement
Cons: Slow Customer Service, No Interest on Checking, Slow Bill Pay
Summary: **UPDATE 9/2/00:
Citi f/i has closed up shop and has left customers with one month to make other arrangements.
**UPDATE 8/23/00:
Citi f/i's customer service proved to be just as terrible as every other Internet bank I have ... read more
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Rated a Very Helpful Review by the Epinions community
Jun 14, 2000
Pros: Great benefits, easy to use
Cons: Customer service not always up to par
Summary: Citi f/I is the online bank that has been created by Citibank. I first found out about it from a postcard that they sent out to everyone in my area. It offered $50.00 to sign up and keep a checking account for three months. Being the cheap person that ... read more
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