DirectBanking.com

Pros: Great quicken support, low fees, very good customer service
Cons: Very small fee-free ATM network, difficult web site to navigate

DirectBanking.com is the online subsidiary of Salem Five, a Boston-based bank. I am very happy with the service I have received from Salem Five. In this review I will talk about what I was looking for in a bank, other options I looked into, their web...

Pros: um...it's probably not the worst bank around.
Cons: Inadequate customer service, website interface; they don't refund ATM surcharges like many other internet banks.

I am surprised that this bank has good reviews. I've been with them for about 4 years now (I think) but ONLY because it's been too much of a hassle to switch. I've actually put in my application to change banks a few months ago but that application got ...

Pros: Great rates, service, access
Cons: only local branches in MA

I've had a few online bank accounts, and I've been disappointed until this one. Compubank promised me a $50 bonus for joining, I never got it and customer service was terrible. They were taken over by Netbank, who also had poor service and rates.
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Pros: Free Quicken access, good rates
Cons: Deposits must be mailed in

I switched to Directbanking.com after my old bank was taken over by Fleet. The monthly minimums kept going up along with the fees while the interest Fleet paid was pitiful (.5 percent on checking). Now I am getting 4.5 percent on my free checking account...

Pros: None
Cons: Unwise policy

I tried to open a new checking account with this bank but they refused to give me the account for the simple fact that I declared my self in bankruptcy a couple of years ago. Not a good policy, specially if you are a new bank trying to obtain clients. I...

Pros: Free bill pay using Quicken, great customer service
Cons: Quicken transaction server can be slow at times

I've been with Salem 5 for almost 3 years, with both checking and savings. I use Quicken for EVERYTHING, so I needed an internet bank that would match that with no fees.


* I direct deposit my paycheck, and mail other deposits

* in Massachusetts, free ATM withdrawals at "SUM" ATM locations.

* online account updates with Quicken

* transfers to/from checking from/to savings from Q

* no-fee electronic bill pay, using Quicken and directbanking


* very good rates (used to be great,but slipping in 2003)

* free initial checks (I don't use these much...)

* great customer service by phone or email

* almost 3 years, have NEVER needed a branch office