94 ratings (87 Epinions reviews)
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    Highest Rated Consumer Review by the Community

  • No Free Toaster, But A LOT of Free Money

    Jul 5, 2000 by
    Rated a Very Helpful Review
    Pros: Great rates, security guarantee, a lot of freebies, customer service, FDIC insured, easy to open the account
    Cons: No toaster, no branches,

    Summary: I recently wrote an epinion on another internet bank ( that I rated highly. Guess what? Yep, I am now ready to change my account to Although I have found that you will not get a free toaster for opening an account, I ... read more

  • Everbank- One horrible Institution

    Feb 2, 2014 by
    Not yet rated.
    Pros: Only pro I can think is I found this site which may help others.
    Cons: Anytime you wish to lose money, become aggravated this would be your bank.

    Summary: Everbank approached me to do a HARP11 loan refinance from BOA loans they bought. They scammed us into telling us one interest rate and applicable closing costs and just before the closing changed the rate and closing costs. Just prior to the closing I ... read more

  • Everbank has no frills and great service and rates

    Oct 30, 2013 by
    Rated a Very Helpful Review
    Pros: Friendly.
    Interest Rates 
    full service
    fast website
    easy to do business 
    Cons: few branches
    online functionality  

    Summary: Who needs branches, anyways?   When I moved to Jacksonville I found out the bank I'd been dealing with for years doesn't have any locations here.   So I called up Everbank and opened an account.  The only time I ever have an issue ... read more

  • Not Worth the Trouble

    Dec 26, 2012 by
    Rated a Very Helpful Review
    Pros: Pleasant service, but not very knowledgeable.
    Cons: Response Time, Inflexibility,Statement format,Currency flow,Inferior tech information and service.

    Summary: I opened an account with Everbank because they were advertising all over about their great rates both in checking accounts and mortgages, and I bought into the marketing Hype. The 'wow' rate expired almost immediately and was reduced to a rate you ... read more

  • Everbank Everhome Review - works for me

    Oct 19, 2012 by
    Rated a Very Helpful Review
    Pros: - easy refinance
    - competitive rates
    Cons: none so far but I dont expect much

    Summary: IntroductionWhen refinancing my home for the first time one and a half years ago, I switched to everbank as they offered me a very competitive rate. They guided me through the refinancing process from the first call to ... read more

  • Refi Rippoff

    Jun 21, 2012 by
    Rated a Very Helpful Review
    Pros: None
    Cons: Bait and switch tactics.  False advertising.  Lots of lies.  A real nightmare.

    Summary: I had been a customer of Everhome mortgage for 4 years.  I did not choose them but rather ended up there when they swallowed up my original lender. I tried to refinance my Fannie Mae loan with them 3 separate times using the harp program after ... read more

  • Did what they promised

    Apr 7, 2011 by
    Not yet rated.
    Pros: Low closing costs, competetive mortgage rates, kept me informed at all times of the status
    Cons: Not a "local" company, could be a lack of accountability (wasn't a problem for me)

    Summary: I found Everbank on while shopping for a mortgage.  They had the best rate and lowest fees of all the mortage companies (online and local) that I could find.  I also needed a quick closing and the representative told me that he ... read more

  • Everbank is NOT Recommended!

    Dec 17, 2010 by
    Not yet rated.
    Pros: None
    Cons: Poor customer service!

    Summary: I applied for an Everbank Platinum Visa and was approved. Between the time I applied and the time I received the card, I moved. I immediately contacted them and told them the situation. They told me to write a snail mail letter with all of my information ... read more

  • $7,447 error at closing

    Sep 30, 2010 by
    Not yet rated.
    Pros: Convenient internet checking, decent rates
    Cons: Incompetent and shady mortgage arm

    Summary: On the day of closing for our new home, Everbank, our lender, improperly instructed the closing attorney to remove $7,447 from the HUD statement without informing either us (the buyer) or the sellers.  We wound up going through 4 different HUD ... read more

  • Everbank Mortgage Department - Horrible. Stay Away!

    Sep 10, 2010 by
    Not yet rated.
    Pros: None - Everything is bad.
    Why risk your house to a micky-mouse operation!
    Cons: No/poor communication
    Mistakes in application
    Lack of ownership
    Lying that rate was locked

    Summary: Mortgage department is the worst that I have ever scene! Mistakes on the application, not honoring quoted rate & discount, lack of communication.After an initial call to gather information and offering to lock my rate ... read more

  • Avoid EverBank

    Aug 2, 2010 by
    Rated a Very Helpful Review
    Pros: Good Rates.
    Cons: Lack of: Communication, Urgency, Priority, Empathy.  Failure to care about the customer.

    Summary: I recently applied for a mortgage with a broker.  He directed me to EverBank; stating good rates and good experiences with them. I will say the rate I got was good, but the experiences were not.  A lot of information is required to obtain ... read more

  • is terrible. Website is the worst and money transfers are SLOW

    May 19, 2010 by
    Rated a Helpful Review
    Pros: US Customer Service
    Cons: Terrible website, slow money transfers, difficult to bank with them

    Summary: is the worst online bank that I have ever used. I should have known when I first opened my account and they wanted me to mail a paper check (they don't allow electronic transfers to open new accounts like most other banks). Their online ... read more

  • Everbank’s past customers are screaming Buyer Beware

    Mar 15, 2010 by
    Not yet rated.
    Pros: - Good rate
    Cons: No initial ACH setup
    Credit check
    Poor customer service
    Intentional incompetence that benefits them

    Summary: A week back, I went through a part of Everbank’s sign up process in the hopes of transfering my money. I actually didn’t mind the credit check and the request for employment details, even though it seemed like overkill just for setting up an ... read more

  • My Problems with Everbank

    Nov 26, 2009 by
    Not yet rated.
    Pros: They have a really nice elevator in their new building.
    Cons: They are not real bankers. just fair weather investors.

    Summary:  As a smallbuisness owner who employed over 50 tax paying Americans when Istarted doing buisness with Everbank who now is struggling to keep 20 employed I am not at all happy with Everbank.  After Everbank hired the banker Iwas ... read more

  • Shunted by Everbank

    Aug 25, 2009 by
    Not yet rated.
    Pros: US based, otherwise none
    Cons: If you beg to get the run-about, go to them.

    Summary: Any bank has the right to decline any account opening request. Ok, so with that behind us, lets take a look at this text book example of "how not to treat people", by Everbank. My purpose with it is purely to warn others before wasting as much time as ... read more

  • EverBank is the worst EVER!! RUN SCREAMING!!!

    Aug 18, 2009 by
    Rated a Very Helpful Review
    Pros: high rate
    write checks
    pleasant CSRs
    Cons: OLD
    NOT efficient
    NOT modern

    Summary:      I have to say that Everbank is the worst bank I have ever considered using. I deeply regret the choice to open an Everbank account. The high interest rate was definitely the drawing point. But after filling out the application ... read more

  • EverBank (Everhome Mortgage)

    Feb 19, 2009 by
    Rated a Very Helpful Review
    Pros: None.
    Cons: Inaccessible by phone, horrible customer service, incompetent escrow handling.

    Summary: EverBank's mortgage branch, Everhome Mortgage, acquired my Texas rental house mortgage about four years ago.  Once a year since then, I am reminded why I despise this company.The mortgage was set up to pay automatically from my rental ... read more

  • Greed is BAD

    Nov 5, 2008 by
    Not yet rated.
    Pros: Nice initial rate to suck you in.
    Cons: Everthing else

    Summary: You may be lured in by the sexy high initial money market interest rate, but be warned, it comes at a price.1) Took 4 weeks to open and fund an account. Yes, 4 weeks. Hope you do not mind waiting for that rate! You are not allowed to fund it ... read more

  • EVERBANK foreign currency "CDs" remarkable ripoff

    Oct 30, 2008 by
    Not yet rated.
    Pros: None.
    Cons: Dishonest, misleading, incredibly high fees.

    Summary: Everbank markets foreign currency forward contracts as "CDs" that are FDIC insured. In fact, these instruments are extremely risky and have little in common with FDIC insured certificate of deposits. They deal in some of the world's most volatile ... read more

  • Everbank Destroys CD Value

    Oct 7, 2008 by
    Rated a Helpful Review
    Pros: None.

    Contractual breach, Disregard for customer well-being, Lack of responsiveness to customer complaints.

    Summary: Everbank breached my CD contract in a way that cost me perhaps $2,000.Recently, EverBank World Markets, after agreeing to renew my Icelandic Krona CD, suddenly closed it, purportedly because the ldquo;currency stopped trading. rdquo; The ... read more

  • EverBank (EverHome Mortgage)

    Aug 16, 2008 by
    Not yet rated.
    Pros: Nothing of merit.
    Cons: Extremely poor customer service and communication. Payment processing is slow and unreliable.

    Summary: My mortgage was purchased by EverHome Mortgage just over a year ago. Over the year that they have held my mortgage, I have found their payment processing system to be slow and unreliable. Electronic payments to EverHome Mortgage take between one and ... read more

Showing 1-20 of 87 reviews
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