NetBank

Pros: I thought it would be convenient, I was wrong.
Cons: Not at all helpful with anything.

My experience with Netbank has been a nightmare. I have had an online account with them for almost two and a half years having made an initial deposit of $100. To this date, I have lost nearly every penny to fees not ever having access via ATM, online ...

Pros: Receive electronic statements through their bill-pay portal from certain, signed-up business
Cons: Trickery in rules and operations intentionally designed to cause fees, fees, fees

NetBank executive management I believe has a revenue strategy decision to manipulate immediate revenues by causing bank fees rather than have enduring customer relationships. Look up their headlines in the financial markets and you’ll see they are ...

Pros: Lure of no fees and good interest
Cons: Slow deposits, lousy funds availability, internet banking access only worked sometimes, poor telephone service

For those who think opening an account with NetBank is easier than with a major REAL bank - think again! I opened a business checking account with NetBank for my personal corporation. I run six figures through this account and liked the idea of ...

Pros: High interest rates
Cons: High fees/penalties, unfriendly customer service, poor web based system/interface

Netbank is a relatively small online bank. It offers above average interest rates on its financial products such as checking accounts, savings accounts, CD's etc. They are also partners in many loyalty programs such as Hilton HHonors so you may be able ...

Pros: Good sign up bonuses.
Cons: EXTREME fees. No brick and mortar outlets. Uncompetitive savings yields.

UPDATE 10/30/07 As of October 2007, Netbank has been bought out by ING Direct. I suppose Netbank running itself out of existence was inevitable given how poorly the company's strategy had been. ING offers better rates and fewer hassles for ...

Pros: -Easy online banking interface -Higher than average account yields
Cons: -Online interface is not cutting-edge -Yields are no longer industry-leading

Review originally dated 8 February 2007: I've been a customer of NetBank since 1999, well ahead of the popularity of internet-only banking. The reasons why I decided to open up an account at NetBank were because of the following: -High yield money ...

Pros: they are very good at taking your money
Cons: they are very good at taking your money

I recently scheduled an online payment through Netbank to my credit card company, FIA Card Services, through which I have a NETBANK credit card. The payment was made late, which resulted in a $39 late fee, plus a $9 finance charge since the balance was ...

Pros: You'll feel brilliant --frustrated but brilliant-- after dealing with NetBank
Cons: Everything else.

NetBank by far has the worst customer service of any bank that I have used or worked for and banks are generally known for poor customer service. NetBank agents may as well be outsourced call center representatives who have no idea what is going on in ...

Pros: Interest rates. Bill pay.
Cons: Thinks my money belongs to them.

I have been a customer of Netbank for 5 years. I haven't had many problems until now. I recently have put $500 cash down on a vehicle I am purchasing from a private party. I had 7 days to pay the other $8500. I thought this would be no problem. I ...

Pros: Ease of opening account; ease of making deposits by mail; good interest rate
Cons: Customer service reps apathetic; no follow-through; no accountability for their errors

I've been a customer of Netbank for a few years and never had a problem until now -- but now I want the world to know about my experience and beware. I have a money market account with Netbank. In July, I wrote a $1,900 check from my Wachovia ...

Pros: convenient,performs as advertised
Cons: none that I have experienced

I have been with NetBank for about 6 years now and have not had any kind of problem. I use their bill pay to mail checks for everything from my monthly electric bill to a one time payment for the heating and cooling repair bill. The sign-up process ...

Pros: None I can think of
Cons: Horrible customer service Bill pay keeps your funds in limbo

We tried Netbank several years ago because they received positive reviews and offered free bill pay. After yet another horrible customer experience, we will be switching banks. First, their bill pay service keeps your funds in limbo for several days ...

Pros: convenient banking when it works
Cons: Worst customer service I have EVER encountered. Absolutely no accountability and decrepit management.

I had been a Netbank customer for probably 5 or 6 years and everything was great until recently. In this time, I have depended on Netbank's e-bill service to receive my various credit card statements and pay in a timely manner. Suddenly, over the last ...

Pros: Excellent interest rates. Practically no fees. Free bill pay service.
Cons: Almost no ATM access. Their web site is getting out of date.

I have had an account with NetBank for many years, and I have always been very impressed. I suppose it takes a certain mentality - approach the bank as a mechanized service, and be comfortable with that, although in the cases where I have needed some ...

Pros: None, run away as fast as you can.
Cons: Bad Customer Service; inept order entry people; lack of ATMs

I sent a Quickpost deposit to NetBank using their Quickpost option. That is, I went to the local UPS Store and sent the deposit for no charge through their overnight system. I sent the deposit on Tuesday, and a "Baily" signed for on Wednesday morning. ...