NetBank

Pros: none
Cons: service, design, reliability, employees

Ok well let me start by saying that I am a pretty net savvy person. I have studied webprograming and design and business as well as media studies etc. I have also worked as a web programmer for various organizations. I am a fast learner and I am...

Pros: High yields, no fees, free bill pay
Cons: None

This is the way to bank! I don't know about you, but if you're anything like me, you hate to go into the bank and probably venture inside once a year at best. It's just so much quicker to do everything electronically. Well, why not do it for free?
...

Pros: INTEREST RATES, WEB SITE, EASE OF USE, BILL PAY
Cons: OPENING AN ACCOUNT

My wife and have had accounts at Netbank for several years. We started banking there after we got miffed at the amount of service fees our old bank (First Union) was charging us. My wife had a special corporate account there, and Netbanks accounts are...

Pros: rather short wait for customer service line
Cons: losing an application

I was looking for a good online banker, when I got interested in the offer Netbank has with Gomez. So, I submitted my application and got an email confirmation that it's being approved. However, the next day, I found out that my application form has...

Pros: none
Cons: They charge ridiculous fees for everything, customer service is inept and unhelpful

This bank claims to offer higher interest rates and better service than brick and mortar banks. The fees they charge more than offset any higher rates ... $25 fee if you close you account in less than 6 months, $3 / month fee if your account is...

Pros: None
Cons: No customer service, misplaces funds

As a former Compubank customer, my account was sold to NetBank during its recent acquisition. The funds that I had at CompuBank were supposedly transferred to netBank, and were supposed to be well. However, all was/is not well. All is lost. My funds...

Pros: No fees.
Cons: Service extremely poor.

I was a happy CompuBank customer until NetBank purchased them and converted all the accounts to NetBank. I have a checking and savings for both personal and business. My business account was converted and I received SIX check cards in the mail and six...

Pros: High interest on checking and money market accounts
Cons: Account balance not updated instantly.Customer service phone lines frequently with busy signal.

After the closing of Compubank my accounts were automatically transferred to NetBank by agreement. My first impression of Netbank compared to what I was used to with Compubank was disappointing. The balances in my accounts are not updated automatically...

Pros: Functional website
Cons: Dysfunctional customer service

I waited for 1 month and multiple requests for them to get me my visa check card.

I asked for postage paid envelopes since 6 weeks ago and repeatedly requested for it every 2 weeks. I still have not received it as of today 8/7/01.

...

Pros: high interest, free everything, a reliable online bill paying, web visibility
Cons: No brick and mortar to look at

The advantages of banking with Netbank are many. Every time I receive a
direct deposit check, I write another check to deposit in Netbank. First
of all they pay 6.4% interest on a six-month CD and 6.7% on a one year CD.
My technique is to...

Pros: free bill pay and decent interest
Cons: no longer any cons

I have now been a NetBank customer for years. I have no problems anymore. I recommend them. ------ORIGINAL REVIEW BELOW Compubank, which I loved, was purchased by NetBank. Since that time, I have been unable to log into my account or pay my ...

Pros: free, low minimum balances
Cons: can't choose user ID

I have been using NetBank for several months now and have not had one problem with them. They process my mail-in deposits quickly. The only thing I would change would be my account ID number. It is too hard to remember and I keep misplacing it, and...

Pros: Terrible customer support. Horrible consideration for customers.
Cons: See Pros.

Netbank brought my bank, Compubank a couple of months ago.
They told us that the transition would be smooth, nothing
to worry about, etc, etc.
However, on the day of the transition, May 12, I receive
a letter saying that my account...

Pros: None so far...
Cons: Denied me access to my financially healthy account for 2 weeks and counting...

Despite promises that there would be "no disruption in service," since its takeover of Compubank (my former bank), Netbank has frozen my account without notification and without explanation, giving me no access whatsoever to my own money. This could also...

Pros: None. Avoid them like the plague.
Cons: Bad customer service, excessive dormant fees, poor interest rates, and I got screwed.

I signed up for a promotional account with them a while ago before they started with their fees. My account remained dormant after I moved, (who keeps up with every account statement?) and they failed to send out a change in terms.
The result is that I have been charged $5 a month, their customer service told me that they mailed the statement but it was returned? Why not call me???

I had another account at INGdirect.com and they did not charge an inactivity fee or minimum balance. They are much friendlier on line and actually pay a better interest rate. Avoid these guys unless you want to get screwed!