21st Century - Auto

68 ratings (64 Epinions reviews)
Epinions Product Rating: OK
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    Highest Rated Consumer Review by the Community

  • The 21st Century - Low Cost Insurance for Particular Professionals

    Sep 21, 2003 by
    Rated a Very Helpful Review
    Pros: Inexpensive if you fit into low risk profession.
    Cons: Price skyrockets if you donít.

    Summary: Car insurance is perhaps one of the hardest products to review. Your opinion can change month to month, policy to policy, and can either be inflated or deflated depending on what happens when you really need them most. In my life I’ve been a member ... read more

  • A Self-serving Company

    Sep 25, 2013 by
    Rated a Very Helpful Review
    Pros: Do not know
    Cons: Just found out they are careless, uninterested and arrogant.

    Summary: In 8-10 years we never had any instances of claims against this company, but only expected a fair treatment with regards to rates and cover. Today upon reviewing our auto policy I decided to get a quote from another large competing insurance provider ... read more

  • 21st insurance Worst insurance ever.

    Mar 19, 2013 by
    Not yet rated.
    Pros: Nothing at all
    Cons: Everything from the customer rep to the claim adjuster

    Summary: First off I just started with 21st insurance in February of this year 2013. When I was on the phone with the rep at the end of the conversation the rep stated " I also added rental car, towing, and road side assistant to you policy" making it sound like ... read more

  • AWFUL

    Nov 9, 2012 by
    Not yet rated.
    Pros: NONE
    Cons: THE WORST CUSTOMER SERVICE POLICY EVER!!!

    Summary: I've had this company for years (they recently became part of Farmers) and over the years have filed a couple of claims for minor accidents where I wasn't at fault--never had a problem, never paid a cent up front for repairs.  IT'S ALL CHANGED! ... read more

  • Worst Customer Service Ever

    Aug 13, 2012 by
    Rated a Helpful Review
    Pros: Cheap quote.
    Cons: Worst customer service

    Summary: Yes, the the price is very cheap. If you make a claim, will take months to response from the company. Not worth it. Do NOT sign on with 21st.com. They entice you with a low starting rate, mine was around $300 approximately when I started a few ... read more

  • 21 Century Insurance - A standard setter for treating long term customers badly

    May 24, 2012 by
    Not yet rated.
    Pros: Absolutely nothing. 
    Cons: Not interested in maintaining long standing, zero claim, good paying accounts. 

    Summary: My home insurance with AIG was transferred to 21st Century after the AIG meltdown.  I have had 0 claims and each year have had a significant increase in premiums.  The latest increase (live in Chicago) started at 27%.  When I called to ... read more

  • DON'T WASTE TIME

    Jan 28, 2011 by
    Not yet rated.
    Pros: MAYBE cheap
    Cons: TIME FOR NOTHING AND NOT SURE ABOUT THEIR SERVICE

    Summary: I just move to NJ from CA and am renting a room in a house. I needed to have a new car insurance since my CA one covers only those residing in CA. This 21 company is really cautious about fraud that they say many are happning in NJ and they asked me to ... read more

  • 21st will not take your side when you need/pay them

    Feb 9, 2010 by
    Not yet rated.
    Pros: Cheap
    Cons: They will not take your side of ANY dispute

    Summary: I will make this short, my wife was in an accident while we were driving across the country moving from California to Virginia. The other driver ran a red light while going much faster than the speed limit and totaled my wife's used 2000 Chevy ... read more

  • Stay away if you don't want to ruin your credit score

    Nov 26, 2009 by
    Not yet rated.
    Pros: None
    Cons: Do you really want to get cheated out of your money?

    Summary: If you don't want to ruin your credit, stay away from this company...(soon to be Farmer's insurance?)I insured with AIG/21st century for a year until the credit crisis made me realize not to do business with this crappy company.  I switched ... read more

  • Stay away from 21st Century Auto

    Mar 17, 2009 by
    Rated a Helpful Review
    Pros: none as far as I can see
    Cons: They're crooks!

    Summary: In the 2 years we have had 21st century, we have had no accidents, infractions, or claims of any kind.  Meanwhile, with each renewal, they have raised the rate by, on average, 20% per renewal.  With the most recent renewal, a letter of "Adverse ... read more

  • 21st Century Insurance are crooks!

    Dec 12, 2007 by
    Rated a Helpful Review
    Pros: At this point...NONE!
    Cons: I only have 15 words? LYING, CHEATING, PRICE-GOUGING, RUDE, FRAUDS!!

    Summary: Like the review written by sbfoodie, I was also taken advantage of by a person who claimed there was more damage than there really was. This girl had a scuff on the clear coat, not even a scratch...my car was undamaged. She claimed bodily injury ($1700) ... read more

  • Misleading and predatory--run away from this company!

    Jul 18, 2005 by
    Rated a Very Helpful Review
    Pros: Can't think of any right now
    Cons: Very very expensive and very misleading policies; do not honor their word

    Summary: I have had 21st Century for 18 months. During that time, I have filed no claims and my driving record is clean. Everything went along uneventfully until I bought a new car. Of course, I expected my insurance to increase, so I actually did some comparison ... read more

  • Wrecked my life is an understatement.

    Mar 20, 2005 by
    Rated a Very Helpful Review
    Pros: THERE IS NOTHING POSITIVE ABOUT THIS COMPANY!
    Cons: No representation, pays out other parties quickly and then raises your rates. Terrible & dishonest.

    Summary: Run away from 21st Century. They seem great...until you have a claim. I rear-ended a guy who causes accidents for a living. At the scene of the "collision," his Acura had a rub mark on it and my VW had no damage. When the 21st Century claims adjuster ... read more

  • Satisfied for 10 years and counting . . . .

    Sep 29, 2003 by
    Rated a Very Helpful Review
    Pros: Low rates, easy to make changes and get info on the website.
    Cons: A bit slow to complete settlement.

    Summary: My auto insurance has been with 21st Century for about 10 years now. I shop all my policies every couple of years just to keep them honest and 21C is about the only company that continues to provide me the lowest cost coverage. I get slightly lower ... read more

  • fine...until you have an accident

    Mar 15, 2003 by
    Rated a Very Helpful Review
    Pros: none anymore
    Cons: will not fight for you in an accident

    Summary: 21st had been great a few years back when my car was stolen. Sent a rental car out to me and reimbursed my loss at a reasonable rate. Then I had an accident recently where an uninsured motorist struck my car as I was leaving an intersection. He was ... read more

  • Less payment, less service

    Jan 15, 2003 by
    Rated a Helpful Review
    Pros: Still attractive price (in some case)
    Cons: Bad customer service.

    Summary: I obtained auto quotes from several companies (AAA, GEICO, ALLSTATE, MERCURY etc...) and this one gave the lowest price of all, so I signed up through the web. First bad experience was when I called them to let my wife be covered as well since she's got ... read more

  • a lot of hidden charge came after the first bill. Beware !!!

    Nov 27, 2002 by
    Rated a Helpful Review
    Pros: look like least expensive out there but
    Cons: a lot of hidden charge came after the first bill. Beware !!!

    Summary: I just got my auto insurance 3 weeks ago. I was quite happy during first 3 weeks because 21st Century gave me the cheapest quote out there. After 3 weeks i got another bill asking me to pay more and mentioned on the bill that my policy got changed. I ... read more

  • An Insurance RISK

    Apr 20, 2001 by
    Rated a Very Helpful Review
    Pros: Ok rates, sometimes...
    Cons: Cannot handle a task as simple as changing an address. UNRELIABLE coverage and service.

    Summary: We used this company for over 5 years with no claims and a clean driving record. Service had been unremarkable and most reps were pleasant to deal with until late last year. This company sent the premium notices to the wrong address even after ... read more

  • Great insurance if you never need to use it

    Apr 16, 2001 by
    Rated a Very Helpful Review
    Pros: Low rates if you have a clean record. The repair facility was excellent.
    Cons: Poor customer service. Rates will skyrocket when you file a claim.

    Summary: I have been insured with 20th/21st Century for over 10 years and had been satisfied with their low rates. Of course, I never filed a claim with them until recently so I didn't see what kind of service my money was paying for. After filing a ... read more

  • Long time customer ...

    Mar 23, 2001 by
    Rated a Very Helpful Review
    Pros: Excellent handling of claim. Price still decent.
    Cons: Rates recently shot up.

    Summary: I've been a customer of 21st Century for 5 years. When I signed up, they were offering some of the lowest rates around. A couple years later, the rates dropped even further. I recommended their coverage to friends and both my roommates ended up ... read more

Showing 1-20 of 64 reviews
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