AAA - Auto

79 ratings (74 Epinions reviews)
Epinions Product Rating: Very Good
5 stars
29
4 stars
11
3 stars
5
2 stars
10
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    Highest Rated Consumer Review by the Community

  • AAA Auto Tried to "Rate" Us for Drug Use!

    Apr 7, 2000 by frazzledspice is a Top Reviewer on Epinions in Personal Finance
    Rated a Very Helpful Review
    Pros: Low rates for people who've never visited a doctor!
    Cons: They try to bump good drivers into the risk pool for no reason!

    Summary: Whenever we move to a new state, I get a few insurance quotes. We're good customers. We insure three cars and a home. We frequently purchase an umbrella liability policy. My twenty-two year old son, whom we carry on our automobile policy, has never ... read more

  • AAA Roadside Assistance: For Added Peace of Mind

    Dec 31, 2012 by Bryan_Carey is a Top Reviewer on Epinions in Personal Finance
    Rated a Very Helpful Review
    Pros: Inexpensive roadside plan; Countless extra benefits
    Cons: Often unnecessary; Other insurance is somewhat costly

    Summary: Do you have Triple A? Have you ever been asked that question? I certainly have, and it has usually been asked to me when I have experienced a sudden vehicle problem, such as a flat tire or mechanical breakdown. For most of my life, the answer to that ... read more

  • Find Another Alternative, they're not what they used to be

    Dec 22, 2012 by
    Rated a Very Helpful Review
    Pros: Roadsite Assistance ... not much else.
    Cons: Customer Service
    Renewal policies are shady

    Summary: I used to be a AAA member for at least 20 years.  I had my wife on as an additional member, and was part of the PLUS program.  Almost a decade ago, the service seemed much more personal.  I got the feeling that people cared.  That is, ... read more

  • Not the insurance company it used to be

    Sep 11, 2011 by
    Not yet rated.
    Pros: AAA is good at taking and keeping your money which makes good business sense.
    Cons: Overpriced, bad customer service, incomplete coverage

    Summary: I don't usually post reviews on websites but in this case I think  AAA customers should know that AAA may not cover you if you're in an accident. I've been with AAA for almost 18 years and have had maybe one at fault accident during that time. I ... read more

  • Is AAA customer service on the way down?

    Feb 12, 2011 by
    Rated a Helpful Review
    Pros: Pretty stickers?
    Cons: Poor or inconsistent customer support . Not the most cost-effective

    Summary: I used AAA for about 7 years, between 2000 and 2007. They were great at the beginning, not the cheapest, but with the added service and the level of customer support it did make sense: the AAA membership was worth it, and pretty unique at the time; ... read more

  • AAA auto insurance is not AAA roadside assistance

    May 10, 2010 by
    Not yet rated.
    Pros: Nothing
    Cons: I have purchased all kinds of insurance over the years. This is the worst.

    Summary: You have years of good experience with AAA roadside assistance. You think their auto insurance must be good too. Wrong!!!The price you got from the online quota is not the price you pay. You will get a higher number once you walk into the agent ... read more

  • Run like HELL!!!

    Feb 27, 2009 by
    Rated a Helpful Review
    Pros: Company is going DOWN, let us all chip-in and help it out of its misery.
    Cons: DO NOT GO WITH AAA, let them get BUST, the greedy deserve it.

    Summary: IT"S A RIPOFF, DO NOT GO WITH AAA, let them get BUST, the greedy (bad word) deserve it.Just to say, me and my wife are really good drivers so far:Me: 250K miles, 9 years, no accidents, no tickets, no claims.My wife: 130K miles, 6 ... read more

  • What They Say and What They Do Not The Same

    Aug 2, 2007 by
    Rated a Very Helpful Review
    Pros: Good For Flats
    Cons: Let Reps Lie To You

    Summary: We had AAA years ago and were always happy with it. I thought it was real good and reliable if you broke down and needed a tow. Of course it would pay for itself the first time you used any of its services. So last year we bought a used RV and bought the ... read more

  • Hotel Prices Not the Lowest or the best Quality

    Jul 12, 2007 by
    Rated a Helpful Review
    Pros: Maps and Guidebooks
    Cons: Reservations costs higher then other on-line services.

    Summary: We booked all of our hotel reservations using the AAA website and their diamond recommendations. When we arrived at our various destinations 3 of 7 reservations made over a two-week period were $15 - $20 overpriced when compared to other similar motel ... read more

  • My unpleasant experience with Triple A

    Aug 20, 2006 by
    Rated a Helpful Review
    Pros: Initial good rates.
    Cons: Unpleasant claims adjusters!

    Summary: I know maybe most companies have unpleasant claims adjusters, but I certainly had a bad experience with Triple A this last year. Unfortunately, I had my first car accident ever and to make matters worse, I was clearly at fault. I hit a parked car on a ... read more

  • AAA -- Roadside Assistance Insurance Memberships (Hotel and Restaurant Discounts too!)

    Feb 24, 2006 by
    Rated a Very Helpful Review
    Pros: worth the cost, a great insurance policy, customer service was superb, free maps!
    Cons: seems expensive at first

    Summary: The American Automobile Association is something that just about everyone with a car has heard about. Most people know it as Triple-A, or AAA, because it is so widely accepted across the United States. AAA offers a membership that allows you to receive ... read more

  • Left stranded by AAA road service

    Jul 14, 2005 by
    Rated a Helpful Review
    Pros: None that I could use
    Cons: Waited for service that was promised but not provided.

    Summary: Today,07-14-2005,I had a blowout while traveling on a busy freeway in my pickup truck, a 1998 Chevrolet dual cab dually. I called AAA ,having paid my dues for the extra emergency road coverage, and I gave all the information about the location, make of ... read more

  • They took my car off insurance w/out even notifying me!

    Aug 22, 2003 by
    Rated a Very Helpful Review
    Pros: discounts for hotels and car rentals
    Cons: Poor customer service and high costs

    Summary: This is the last straw. I've had it with AAA Michigan and their lousy agents. First, lets start ... read more

  • First claim a bad experience

    May 29, 2003 by
    Rated a Helpful Review
    Pros: Good roadside assistance
    Cons: Offer terrible insurance policies

    Summary: I was T-Boned by a large american car running a red light. There were witnesses so fault was not an issue. The driver of the other vehicle was uninsured so the claim went to my insurance company, American Commerce Insurance. I had been a customer of ... read more

  • The WORST customer service you could imagine!

    Apr 14, 2003 by
    Rated a Very Helpful Review
    Pros: NONE!
    Cons: Advised me to drive an unsafe vehicle & put my child in harm's way!!!!!!

    Summary: I was in a car accident in February, & the other driver was at fault. She was speeding through a school zone, & ran a red light as I was crossing an intersection. Unfortunately, my 5 year old daughter was in the car with me at the time & was terrified, ... read more

  • Terrible Claims Service

    Mar 20, 2003 by
    Rated a Very Helpful Review
    Pros: Free towing.
    Cons: Super slow on claims filed, terrible customer service.

    Summary: Dealing with AAA insurance since my accident has been a frustrating, tedious nightmare. My accident happened almost a month ago and I am still waiting for resolution. Every step of the way I've had to call people repeatedly just to get them to do their ... read more

  • CSAA has gotten too big!!

    Sep 30, 2002 by
    Rated a Very Helpful Review
    Pros: Tow service is good, if slow. Annual insurance
    Cons: Claims. GOOD LUCK!!! No policy info on website.

    Summary: I have been a CSAA member for over 10 years, and over the years, have been relatively happy. No more. They have just gotten too big!! The towing service is great, once the guy shows up. Usually, because they have so many other calls. Once, stuck on ... read more

  • AAA

    Mar 6, 2002 by
    Rated a Very Helpful Review
    Pros: Added Security to our family, Discounts
    Cons: I haven't experience any.

    Summary: AAA has been around since 1900, currently providing over 43 MILLION members. They have over 1,000 offices located throughout the U.S. and Canada. We received an offer in the mail. Since many of our family members were AAA members, ... read more

  • TOWING :as a money maker

    Mar 3, 2002 by
    Rated a Very Helpful Review
    Pros: AAA Towing as BIG business
    Cons: Long delay times and pressure tactics

    Summary: AAA Towing Shops as a rule will want to tow your car to the operators shop with Pressure to do so and AAA tells me there is nothing they can do about this.And when you do not want that shop to do any repairs; because the price is too high or the Free ... read more

  • "You Have Beautiful Tows For A 100 Year Old!"

    Oct 29, 2001 by
    Rated a Very Helpful Review
    Pros: Show Your Card and Save, beautiful dispatchers(at least my wife Karen)
    Cons: Old fogey image

    Summary: The title may suggest to you that I am a poor speller with a foot fetish for a centenarian. Well, I don't always spell so well, but feet aren't that big of a turn on. AAA Auto Club of Missouri is - to me and about 1,040,000 members in the seven ... read more

  • AAA has Slow and Deceptive Claims Handling Practices

    Oct 16, 2001 by
    Rated a Helpful Review
    Pros: Offers Insurance
    Cons: Expensive and does not like to pay on claims

    Summary: If there is anyone who has had problems with AAA after filing a claim please contact me at rcolvard@lycos.com. My 1997 Yukon was stolen over two months ago. AAA has unnecessarily prolonged the closing of my claim by requesting ... read more

Showing 1-20 of 74 reviews
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