Pros: very helpful.. cheapest ..godd service Cons: none
I have spent many hours calling different auto insurance companies getting information and quotes. I had settled with another insurance company before hearing about AIG. I was soooo unhappy with this company.. I finally heard of AIG through a friend...
Pros: Much cheaper even than GEICO. (At least for me... your rates may vary.) Cons: Service can get bureaucratic if you need something changed.
A couple of years ago, I got a mailing from AIG promoting their auto insurance. This was done in conjunction with the Delta Airlines frequent flyer program, so I would receive some bonus miles just for sending in my information so they could provide me...
Pros: great prices and customer service Cons: renew every six months (this could be a pro, as in my case)
Auto insurance in New York has never been cheap. When I was in college, under 25, or even under 21, had my car been insured in my name, I would've end up paying more every year just for the liability than the damn thing cost altogether! Of course, a...
Pros: Cost, Cost, Cost, Great Service Cons: Everything is done over the phone - no local agents - this could be a PRO though! :)
My husband and I lived in the San Francisco Bay Area for 9 years. You want to talk about pricey insurance, just ask anyone who lives in the West Coast - particularly the Bay Area! Our insurance company at the time we originally moved to California in...
Pros: Prompt Service, Low Rates,Good customer service Cons: None so far that I can determine
Several years ago while shopping for Auto Insurance I found AIG through a search engine. Strongly impressed with this Group's Web Site. I requested an online quote and they were prompt in their reply, with the lowest quote I had received up to that...
Pros: great low rates Cons: no customer service reps
I had heard of AIG, but never heard of AIG Specialty Auto. My husband went to see our agent about renewing our car insurance policy and he stopped him. We were with Progressive and were paying about $850 a year. Our agent had done some research...
I am not your typical car owner. I own two Chevrolet Camaro's - a 1997 Z28 and a 1969 Rally Sport (my pride and joy). So - when looking for affordable car insurance, you can imagine I had to shop around.
Pros: The lowest offered premium at time I switched. Professional. Cons: Too slow in resolving claims. Virtually no personal interaction.
Good day, folks. I started with AIG in September of 2006 after they undercut Progressive for my business. I have one policy and it is for a 2000 Honda CR-V. I have a couple of tickets (minor traffic citations) and I have been involved in a couple of ...
Pros: Rates are low; friendly staff Cons: Could cost you in the log run if you switch back to a major carrier
With the high risk of liability and lawsuits, auto insurance is almost a necessity nowadays. In the absence of such coverage, a serious wreck could cost one his/her life savings. In addition, many states require proof of auto insurance coverage in order t ...
Pros: cheapest rate. Cons: missing paper work. long process delay
New Jersey has one of the highest auto insurance premium in the country. Most people shop around for auto insurance because it can save a few hundred bucks for basic liability up to thousands of dollars for full coverage if you get a good rate. A few...
Pros: Low cost Cons: If they make a billing error, they WILL NOT try to resolve it expeditiously.
In the beginning, AIG was a lifesaver. After thorough review of competitor pricing, along with advantages, and disadvantages, I went with AIG to get the most bang for my buck. The fact that I was able to set up automatic debit from my checking account ...
Pros: AIG is inexpensive compared to other companies. Cons: Customer service is hard to reach, dropped our policy for one small claim after 3years
I live in NJ and auto insurance is expensive and mandatory. Many major insurance companies have left the state making getting auto insurance a difficult proposition. In 1998, I opened an auto insurance policy with AIG. At the time I was a single ...
Pros: Great initial rates. Cons: Rates go up, and up, and up over short period of time.
AIG and MBNA offered me low cost auto insurance and quoted a slightly, but worthwhile, level below my current Progressive amount. But when the bill came, the quoted monthly was $20 higher and I kept getting "Change of Premium" statements weekly that kept...
I have bad experience with AIG auto.
I don't know where I should start....
Besides decent insurance rate, I can't think of anything good about AIG auto. I wish I have read other's opinions before I started the policy with them. But I...
Pros: Cheap prices, at first Cons: Incompetent customer service, incorrect billing.
The Start
I bought a new Oldsmobile Alero last summer (June 2000). So, of course, I needed auto insurance. But, I also wanted a good deal. So, I called up every auto insurance company in the phone book and asked for a price quote. Among...
Pros: NONE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Cons: THEY WILL RUIN YOUR LIFE IF THEY EVER HAVE TO PAY!!!!!!!
No problems at first. Renewal came sent the check. Also called to inform them that husband and I had separated 7 months ago and that 6 months ago he had moved to another state. And also that last I knew he was in jail. I needed him and his car removed ...
Pros: automated system don't have to talk to a person Cons: weren't willing to work with us
Having paid for auto insurance to them for two years or better I thought we were an important part of thier business.However I have found out that in the auto insurance business the customer is not only not right .They are accused of not paying thier...
Pros: Good customer service (After you wait on hold for a long time) Cons: If you switch to another company they report you to the DMV
Uninformed sales staff
As a single 25 year old male, with a couple of points on my license and owner of two sports cars, (one of them a convertible); car insurance takes quite a bit of my paycheck. I’m aware of how important is to have car insurance, especially in south ...
Pros: Great rates & Friendly service AT FIRST! Cons: BILLS not mailed, Payments not applied when received, Impossible to get errors corrected.
After the first year my policy did go up and Geico could beat them but I called AIG and they made some changes and were comparable to Geico and friendlier so I stayed with them. They have done sooo many things to me it's impossible to put it all down ...
Pros: Cheap Cons: Interested in talking to a human? Forget it.
I have worked with several different auto insurance companies. AIG has by far the worst service I have ever experienced. Sure, they are cheap, but the amount of time you spend on hold or on the phone with them trying to straighten out problems negates...
The only experience I have with this company is through an accident with one of their insured. I have GEICO, which for the most part is decent, although you can see where they cut corners to get you their low rates. At any rate, upon first contacting AIG ...
Pros: Good rates. Cons: Poor claim service. Use of independent adjusters.
I felt the claim service did not respond to my inquiries promptly. The independent adjuster they hired never returned my phone messages. AIG deducted amounts for "betterment" because my ("depreciated") exhaust system was damaged and had to be replaced....
Pros: Cheap rates Cons: Cheap rates shortly turn into HIGHER rates. Poor customer service. Inordinate wait times on the phone.
I was "lured" into switching my auto insurance to AIG, by their shrewd
sales campaign. I filled out an application and was quoted a rate significantly lower than GEICO. I switched insurance companies and received and PAID my first bill. I...
Pros: Starts out fair priced, quick and easy setup. Cons: Ended up 20% higher, with a bogus excuse
I originally was quoted ("guaranteed") a fair and reasonable price based on the value of my vehicle. By the time the rate went into effect it was higher. It was 20% higher again at 6 months. I changed the coverage, got a new quote, then at the renewal...
Pros: NONE NONE NONE NONE at all!!! Cons: Worst customer service EVER, horrible billing practices, long wait times on the phone!!
Do not waste you time with this worthless company!! Billed after I cancelled: I cancelled by policy on 11/28/05 online and I do have a confirmation of the cancellation. Then on 12/05 they attempted to pull money from my account for a cancelled ...
Pros: Cheap (when they are trying to sell you) Cons: Increased Premium
Poor customer service
I bought my insurance from GE Auto (now part of AIG Auto). Somehow they got an accident report from some reporting agency (and they interpreted few words to suit the condition for premium increase). Even when my previous agent's office (State Farm) got ...
Pros: Was cheap at the outset (purely bait) Cons: Bait & Switch!!!!
Prior to joining AIG I had a good policy w/ a local agent through Mercury insurance. Unfortunately for me, AIG, through my Chase card, offered a great policy. I had been paying about $1,300/year for my 2001.5 Audi A4 (comp & collision) and my 64 1/2...
Pros: They have low prices Cons: They try to rip you off at every turn.
I have always thought of myself as being able to find a deal, so when I called AIG (after receiving a price quote in the mail) and talking to the individual for about an hour I came to the conclusion that this was a deal I couldn't pass up. The price ...
Pros: Great rates, friendly service, easy to conduct business,24/7 customer service, great claims service. Cons: None
I have insured my vehicles with AIG since 1998 and have been totally satisfied with the service they provide. Their rates are competitive and their customer service staff is friendly and helpful. I was involved in one minor loss a few years ago and the claims service was great. I was contacted the same day and my claim was handled in one week. Based on my experiences with AIG Auto I expanded my business with the company.
UPDATE 12/6/06: I had a recent accident and my experience with the AIG Claims department was excellent. Upon contacting the claims department the lady I spoke with took all the information in a caring and professional manner, I was then transferred to the adjuster who took my statement and answered any additional questions. The next day I received a call from the appraiser who came to the house, wrote up the estimate and cut a check for the damages minus the deductible. The whole process was resolved in less than 24 hours. This is the way a claim should be handled.
Pros: So far great customer service, happy to assist. Cons: Won't match competitor quotes to keep you as their customer.
I had this insurance for about 2 weeks, I had many questions, so far the Customer Service Agents have been nice, helpful and happy to answer questions. I got this insurance because it was much cheaper then all my quotes.
I did a re-quote with some insurances and found one considerably cheaper, it is surprising that AIG won't match the quote even though you can give them back up on "company" letterhead in order to keep you as a customer. I am not sure if I will switch to this other company, I am still researching it.
Pros: cost Cons: customer service and dropped telephone calls
Dealing with AIG Specialty Auto insurance has been a nightmare. My accident happened almost 4 months ago and I am still waiting for resolution. Every step of the way I've had to call people repeatedly.. There telephone system constantly cuts me off and when I tell them they tell me it's just how the system works.
Dishonesty, put you in the credit collection by davo3795 ,Mar 28 '08
Pros: Absolutely none Cons: Dishonesty and harassment.
It has been two years since I cancelled my policy due to consistently increases in premiums and now it has been two years since I have done business with them and they have put me in the collection agency for $200 they claim that I owed over two years ago. I checked and they are lying.
If they send thousands of these letters out to their customers they are bound to get a percentage who just opt to pay and be done with it but I am sure that if they check their records they will find it to be in error.
They are just trying to collect as much money as they possibly can even if it is not owed to them. They are in financial trouble and they are trying to bring in revenue anyway they can. I would recommend that nobody do business with them ever again.
I'm not an AIG customer, but have had the unfortunate pleasure of having to deal with them since one of their customers rear ended me. It took almost a month to get someone to call me back, and that was only after my insurance agent called and used a more aggressive approach.
It's now been over 3 months, and the claim still isn't settled because AIG is unable to get in touch with their insured(i.e. the woman who rear ended me.) A reputable insurance company would go ahead and pay the claim if they are unable to get a statement from their insured after 3 months. NOT AIG!!!
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