Allstate - Auto

192 ratings (186 Epinions reviews)
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  • Allstate Auto Insurance: A tale of two cities

    Oct 17, 2000 by mrisch is a Lead on Epinions in Personal Finance
    Rated a Very Helpful Review
    Pros: fast claims, inexpensive
    Cons: Switching states can cost

    Summary: I was an Allstate auto insurance customer for many years, and though I was generally happy with the service and the cost, there are a few things to know about. For example, if you are moving, you may be surprised at the difference in coverage ... read more

  • You should avoid Allstate at all cost

    Feb 11, 2014 by
    Not yet rated.
    Pros: Only pro would be if you are dishonest and want to deal with the same.
    Cons: Lazy adjusters that do not investigate. Did not even see vehicle. Dishonest.

    Summary: I Was hit by a woman who left the scene. I was parked in Whole Foods parking lot and inside the store. My mother was sitting in the car and confronted the woman after she hit my car. The woman knew she hit my car. When I came out of the store, my mother ... read more

  • Allstate: Bad for clients, claimants, AND INVESTORS

    Dec 10, 2013 by
    Not yet rated.
    Pros: Data suggests that most dv claims end up settling for more in court
    Cons: everything else

    Summary: I was recently involved in an MVA in which the at fault party was an Allstate customer. The at fault party made no attempt to avoid responsibility, quickly admitting fault to the police and his insurance company. Given his honesty, I decided to forgo ... read more

  • Five star service!

    Nov 21, 2012 by
    Rated a Very Helpful Review
    Pros: Great customer service and claims service
    Cons: None

    Summary: I’ll admit, I’ve had a few accidents in my past.  I live in an area that has a ton of wildlife and deer.  I’ve had a few insurance claims in the past, and I’ve changed insurance companies more than a few times since I ... read more

  • Local Agents Offer Differing Customer Service

    Apr 18, 2012 by
    Not yet rated.
    Pros: A "GOOD" agent is very helpful. Claims also helpful when available.
    Cons: Too many local agents who don't care. Claims office poor at returning calls.

    Summary: After six months with AllState I have decided to move elsewhere. The local agency will quote you one price but AllState will bill you at another (higher) price. It was not much of a difference in my case, but not a practice I care for. Nor did I ... read more

  • You win, Allstate

    Oct 20, 2011 by
    Not yet rated.
    Pros: - will soak up extra money or time
    - provides extreme frustration
    Cons: - Billing practices
    - customer service
    - price

    Summary: You are big, strong, and powerful, Allstate. You can send vicious, tenacious collection agencies after me at your whim. You know I hold my coveted 760 credit score dear, it is my Achilles heel – and you can destroy it with hardly lifting a finger. ... read more

  • Best Insurance Company, by far would be Allstate

    Oct 1, 2011 by
    Not yet rated.
    Pros: Save Money
    Very Friendly
    Easy to Get a hold
    Cons: I have no cons what so ever.

    Summary: ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** Best insurance company. For over price, friendliness and convenience.This is my very first review so please take it easy on me with the repsonces if there are any thanks. In ... read more

  • You are out of your mind if you think you're in good hands

    Jun 11, 2011 by
    Not yet rated.
    Pros: They are polite on the phone.
    Cons: They do not call back, and they are horrible

    Summary: Countless times being put on hold, coutless times being told "we will call you right back" oh and guess what no call back. Allstate told me I was all set to register my car, so I went to the RMV and they told me to fill out an RMV 1 form, which allstate ... read more

  • Avoid at all costs

    Apr 18, 2011 by
    Not yet rated.
    Pros: They have absolutely nothing in pros.
    Cons: Please read my review. They are going to rip you OFF

    Summary: If you hate Allstate and interested in brining the company down within legal limit. please contact me.    and I found out the address to the president of allstate if you want to complain directly to the ... read more

  • The "Good Hands" Company Gave Me the Bad Finger!

    Jul 6, 2010 by
    Rated a Very Helpful Review
    Pros: None!
    Cons: Expensive, stingy pay-outs on claims, rude people

    Summary: My mom always says: "Don't believe everything you hear" - referring to ads shown on television with claims that the product being toted is a good one.  That comes especially true with Allstate Insurance Company Auto Insurance.  Their TV ads ... read more

  • A different company than I imagined...

    Aug 18, 2009 by
    Rated a Helpful Review
    Pros: Catchy commercials
    Good payment plans
    Cons: The adjuster tried everything to not pay for the damage to my car.

    Summary: I was a good customer, UNTIL someone dared to hit me.I was a New Jersey customer, happily paying my premiums for a few years... until this man decided to make a U-turn from the left lane, and hit me and another car.   The damage was really ... read more

  • Allstate auto claims processing hell

    Jul 15, 2009 by
    Not yet rated.
    Pros: There are none.
    Cons: Slow, inefficient, inconsistent, poor service

    Summary: My car is frequently hit by other drivers despite being bright red and easy to see.  5 days ago I was rear-ended by an Allstate insured and I filed a claim within an hour.  Though it was a Friday I was able to get in to one of their "drive-in" ... read more

  • All State Is crap

    Mar 17, 2009 by
    Rated a Helpful Review
    Pros: None  unless your insured with them they try to skim the other guy
    Cons: They dont take blame
    They stand by there insured before witnesses

    Summary: Well lets see,  I was driving down the road and someone pulled out in front of me. I was going about 45mph.  I had neck/back pain (bulging discs found out)  All State ,  has not Takn liability this is Since Dec 15th.  There ... read more

  • I know I am in good hands with Allstate

    Jun 13, 2008 by
    Rated a Very Helpful Review
    Pros: Thank goodness for accident forgiveness
    Cons: I have none (which says a lot about their service)

    Summary: I like peace of mind. That may sound like an odd thing to say, but it is what I think of when I think of Allstate. Allstate is such a better company than some of the other insurance companies. I hear all the time that people switching from one insurance ... read more

  • The Good Hands People…So Far

    May 10, 2008 by
    Rated a Very Helpful Review
    Pros: Claims are handled swiftly and efficiently.
    Cons: Premiums are a little high.

    Summary: Insurance, it is a necessary evil. Car, life, accidental death, home, apartment, condo, and health, the list seems never ending but, again necessary in today’s ever increasing complex world of life and finance. For auto and home, we are ... read more

  • Good rates if you qualify

    Oct 5, 2007 by
    Rated a Very Helpful Review
    Pros: If you have a good agent, you can save money with a proven company.
    Cons: That $3.50/mo. fee to pay your bill monthly is predatory.

    Summary: Allstate is strange. It's not just Allstate, but a collection of companies that manage risk based on you claim history, your credit rating, your length of time with them, and any number of factors. I've been with them for car insurance for over 10 ... read more

  • Don't know if I can trust them...

    Mar 28, 2007 by
    Rated a Helpful Review
    Pros: good rates
    Cons: Cant rely on customer service to follow through, doesn't seem to care about customers

    Summary: I can't say anything about claims because I haven't been in an accident. I have been with Allstate for only 4 months and they put me through so much just trying to get the insurance in the first place! I signed up online through because ... read more

  • Not in the best hands

    Dec 2, 2006 by
    Rated a Very Helpful Review
    Pros: Agent who sells the policy, website, and low rates
    Cons: Claims representatives, slow to pay legitimate claims

    Summary: I've been an Allstate customer for over 5 years. I chose the company because of the lowest rates for me at the time. There were new car, good driver, and multi-policy discounts. Allstate also used my credit score to lower my rates. I was happy with the ... read more


    May 30, 2006 by
    Rated a Very Helpful Review
    Pros: None.
    Cons: Rude, hostile, belligerent claims people. Price.

    Summary: A few years ago, my car was hit by a kid (21 years old at home from college) in a hot sports car who wasn't looking when he backed out of a parking space too fast. It was clearly his fault and he apologized profusely. I thought I would give him a break ... read more

  • bad service amongst other things

    Apr 10, 2006 by
    Rated a Very Helpful Review
    Pros: at least it is insurance
    Cons: very slow turn around on customer requests/inquiries customer checking account direct pymts mishandled

    Summary: I have been an allstate customer for 1 year after moving to a new state where my old (very wonderful) insurance company does not opperate. Since being with allstate I have consistantly had to go out of my way to speak to customer service at both the ... read more


    Jan 6, 2006 by
    Rated a Helpful Review
    Pros: Apparently cars get fixed quickly not well but quickly.
    Cons: Sterling Shops are owned by Allstate

    Summary: I can't see that paying for Allstate Auto insurance is a very smart thing to do if you want your automobile fixed to a "before wreck" condition without a hassle. I shop all my insurances every 5 years. I try to do my homework, read other peoples ... read more

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