American Family Insurance Group - Auto

Pros: They make it easy to pay your premiums
Cons: They make it hard to settle a claim

I have been using American Family for the last 20 years. They cover my auto and my home. Until last week, I never thought about changing my insurance provider. Until last week, I never had a claim.

Last Thursday morning my car was...

Pros: Cheap premiums, pleasant sales agents, never threatened to kill me, my family or my pets.
Cons: Unknowledgable adjusters withhold information that would result in them giving funds or legal help. Depressing.

I would rather be in a room with an American Family Claims Adjuster than any Suicide Bomber. Well... any competent suicide bomber. Here's my story, from May 2004. I was rear-ended a year after beginning coverage. A Semi-truck rear ended us, ...

Pros: Payments are easy to make.
Cons: Not there when you need them, poor service, and too many others to list.

Fasten your seat belt folks, as we take a journey from a joyous encounter to a bitter ugly end. Advice: do not use American Family Insurance. Normally, I'm a fairly forgiving and understanding person. But this little story nearly sent me over the edge. ...

Pros: good coverage, terrific agent.
Cons: their claims dept needs to improve.

If you read my epinion on the home insurance, then you know that I think the world of our agent here. Tony got on the phone and started making calls until things got moving after our accident a year ago.

My boyfriend (the AM-FAM policyholder)...

Pros: great customer service, speedy claim processing
Cons: that suicidal bambi is still lurking out there.

Okay, that got your attention. Some of you have already read about how AmFam has been good to us. Well, thanks to a suicidal deer on a kamikaze mission, I needed to file another claim.

Christmas night, a huge deer (now I hunt, so I know how...

Pros: Great agent, Low rates for amount of coverage
Cons: Somewhat slow process to respond to claims

I picked American Family Insurance because my sister in law recommened this agent to me for our new home owners insurance and all the others I will get to.

So I called the agent to see him and would like to discuss what I needed...

Pros: None!
Cons: Everything!

I was in an auto accident in 1998 with my daughter in the car. It was a hit and run. The person that hit me rear ended me and threw his car in reverse and LEFT! Fortunately, another motorist got his plate number. Come to find out, the man was driving his...

Pros: good insurance
Cons: not for the price for people without a discount

I got American Family insurance for my car and my life insurance. It is nice because i get a student discount for my grades and all and that is nice. Amercian Family is a good branch of insurance offers many different choices from the cheapest to the...

Pros: Outstanding Customer Service, Full Coverage, Quick Claims Service, Real people; Not an 800-Number
Cons: Marginally more expensive than other companies, but well worth it!

I have been an American Family customer for 9 years now and have had nothing but outstanding service. Recently, I bought my first "NEW" car and was left with the decision of which insurance company I should go with. I was in the market for...

Pros: personal service, quick turnaround on claims, fair and honest
Cons: can be more expensive then deep discount companies

I have been with AF for about 6 years now and have been as impressed by an insurance service as one can be. I carry my auto, homeowner's (renter's previously) and very soon will carry life insurance with my agent. During the last 6 years my home has...

Pros: They will gladly take your money for 15 years.
Cons: They delayed, deceived, and left us in debt the first time we had a claim.

American Family Insurance is a joke and unworthy of its name... Unless you view Americanism as ripping off everyone you know. Unless you view Family as that which is portrayed on the Sopranos. Unless you view insurance as having about the same odds ...

Pros: None.
Cons: Everything.

An American Family policyholder was not paying attention and rear ended my husband and me when I was ...

Pros: Friendly agent, reasonable costs.
Cons: Won't cover multiple-doctor-recommended treatments.

I've used them for my auto & home insurance for years. One evening, I was broadsided by a drunk driver who blew a red light. Totally screwed up my back & neck, which left me in bed for the next month. I was initially seen by an emergency room ...

Pros: Courteous and reliable
Cons: None so far

I have been apart of American Family for about 3 years now and I must say they have been the best Insurance company I have ever had to deal with. Everything I own is insured through this company. My 2 vehicles, my house, and my boat. They are a fairly...

Pros: None
Cons: Poor customer service on claims, rudeness.

American Family is just fine UNTIL you have a claim. Then watch out. We were involved in an accident that totaled our car. The other driver was 100% at fault and had no insurance. The company was initially very nice UNTIL it came time to determine the...