American National Property & Casualty

29 ratings (26 Epinions reviews)
Epinions Product Rating: OK
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    Highest Rated Consumer Review by the Community

  • This is an insurance company that turned a couple's honeymoon into a nightmare.

    Jul 23, 2002 by
    Rated a Very Helpful Review
    Pros: I can't think of any reason why I would buy insurance from this company.
    Cons: There are so many that I'll write it in my report.

    Summary: I cannot believe that I am writing another article on car insurance. But, I just had to write about this company to tell everybody to stay away. My daughter just got married on July 13th and had a beautiful castle, cinderella, live happily ... read more

  • Stunningly good service and claims processing

    Jun 11, 2012 by
    Not yet rated.
    Pros: Fast claim settlement
    Very fair settlements
    Friendly reps and great communication (no phone maze)
    Good premiums
    Cons: My local agent is passive: doesn't check on changes in circumstances.

    Summary: We've been ANPAC customers for about 12 years, covering 2 houses, an umbrella policy, life insurance, and 4 cars during that time. Originally, our agent was amazing: really proactive and caring and responsive. We were happy with the premiums too. We ... read more

  • Great Claims, great agent

    Sep 21, 2011 by
    Not yet rated.
    Pros: my agent
    the claims handling
    the home repair add-on
    cashback
    Cons: the claims reps work normal hours

    Summary: I signed on with a new agent here in Phoenix a few months ago and I was a little hesistant at that time.  The agent (Dave) was brand new but  the deal was good for my homes so I made the move.  One of the things that sold me was ... read more

  • Cashback is king

    Aug 16, 2011 by
    Not yet rated.
    Pros: Cashback
    my agent (with a cell phone)
    my online service center
    claims service
    Cons: billing is confusing sometimes
    cashback takes three years
    windshield replacement would eliminate my cashback

    Summary: Ihave been with anpac for over 10 years.  We had a claim last year while I was travelling in southern Utah.  Another car pulled out in front on my truck and I clipped the back end of it with my grill.  My radiator was damaged as was the ... read more

  • AVOID ANPAC

    May 21, 2010 by
    Rated a Very Helpful Review
    Pros: Low premiums
    Cons: They will mess everything up

    Summary: I went with ANPAC after seeing their low premiums... you get what you pay for. I used to think "hmmm, insurance, who cares... the lowest price wins" well, it came to a point when I needed them to be there and they weren't. They didn't care and ... read more

  • this company sucks - never buy insurance here

    Aug 19, 2007 by
    Rated a Helpful Review
    Pros: they will argue with you forever and waste your time
    Cons: they are cons and almost everything with them is CON (bold)

    Summary: I had been with this company for three years, having my home warranty from them. In May 2007 - I had my kitchen faucet broken. This was the first time, I had them do some decent work for my home. Altough talking to people, I figured fixing faucet, ... read more

  • I'm leaving this company after 3 years

    Aug 26, 2003 by
    Rated a Very Helpful Review
    Pros: The claims service reps are outstanding
    Cons: Lately I cannot get any response from my agent. Raised rates and no valid reason

    Summary: Started with ANPAC in 2001 when I bought a house, the rates were great at the time and they had the ... read more

  • Good alternative to the big five

    Apr 11, 2003 by
    Rated a Very Helpful Review
    Pros: Friendly agents, great discounts for claims free
    Cons: not always the cheapest rate in town

    Summary: ANPAC seems to be a good company, the agent is friendly and knows his stuff, and their cash back after three years claim free on home and auto coverage is 25% of premium. I also checked out their Best insurance rating and they were given a rating of A+ ... read more

  • No one there

    Jul 25, 2001 by
    Rated a Helpful Review
    Pros: Very low home insurance rates
    Cons: Very hard to contact company with problems

    Summary: We had ANPAC for 2 years and had no problems. Chose them because their home rates were so low. Then we bought a new car and got married at the same time and ANPAC couldn't deal with getting all of these changes right. We were first quoted $200 less than ... read more

  • Express Customer Reviews

  • ANPAC IS NOT WORTH THE SAVINGS

    Mar 20, 2012 by
    Not rated yet
    Pros: Not one pro about this company!!!
    Cons: To many to state. DO NOT USE THEM!

    Summary: My husband and I decided to go with ANPAC because of the savings. We've had them for 3 years and just filed our first claim. Our car was stolen and wrecked. It took ANPAC 4 months to investigate the claim and then deny it!! Now were stuck with a wrecked ... read more

  • Great Company; Greater Agent

    Aug 20, 2011 by
    Not rated yet
    Pros: I have my policies bundled with them--one company, one agent.
    Cons: I really can't think of any negatives. 

    Summary: Lots to like about Anpac.  Cashback is wonderful.  And it's going up each year.  I don't mind that I had to wait for three good driving years.  I've been getting it now for years.  When I was involved in an accident last year, I ... read more

  • Awesome Service

    Aug 16, 2011 by
    Not rated yet
    Pros: Great Rates
    Fast Service
    Cons: Agent to Agent quality varies. 

    Summary: I just switch to ANPAC last year and had an accident (not my fault) a couple weeks ago.  I was nervous with the claim sinceI had seen some bad things on here but the claims agent and adjuster were great.  I got to use my own body shop and since ... read more

  • Buyer Beware

    Aug 10, 2011 by
    Not rated yet
    Pros: Nothing
    Cons: Good luck when you cancel with them...like a bitter divorce.

    Summary: Raised rates in the middle of my premium without telling me why?  Went to cancel and the sent me a bill for $119.  Paid the balance of the bill and 2 months later got another bill for another $284.  This took place in Jan/2010.  Today ... read more

  • Read this:

    Feb 28, 2011 by
    Not rated yet
    Pros: None.
    Cons: Homophobic illegal cowardly bastards.

    Summary: http://getequal.org/2011/02/ar son/ After reading this article, I feel as if the United States had walked right back into the time of Black slavery in the South. Enough ... read more

  • Wanted, honest insurance company!

    Jan 3, 2011 by
    Rated Show
    Pros: NONE!!!!!!!!!!!!!
    Cons: They are a slimy low down dirty arrogant bunch of jerks!

    Summary: I was unfortunately hit by a client of American National, and my car suffered greatly. This company slithered their way out of paying legitimate damages and where so unprofessional about it . It makes me sick to think that people like this will ever find ... read more

  • Practically impossible to get agents' attention

    Dec 2, 2010 by
    Not rated yet
    Pros: Low rate compared to 2 other companies we have worked with.
    Cons: Horrible services - we can't get agents to return calls, respond to emails.   

    Summary: We had insurance through ANPAC in 2008 by contacting companies at random, and got a very good quote.   We went with ANPAC.  After a year, we found a house that we wanted to buy / move to.  Contacted the agent -- no response despite ... read more

  • Incompetent and Complete Idiots

    Jun 5, 2010 by
    Not rated yet
    Pros: None
    Cons:  Raised our rates this year $500.  No help from our agent.

    Summary: We have American National for our homeowners insurance. We have been trying to get them to replace our roof for the last five years after a major storm.  They kept making us just patch the roof even though it kept leaking.  Recently, we had a ... read more

  • ANPAC allows morons to be agents

    Apr 27, 2010 by
    Not rated yet
    Pros: None
    Cons: Agents are incompetent!

    Summary: ANPAC is a shoddy company at best. My wife had her SUV stolen from her, and the agent she bought the full coverage policy from covers theft, but he never offered my wife a provision for a rental car in the event of a theft or collision.  ... read more

  • Thinking of changing

    Feb 15, 2010 by
    Not rated yet
    Pros: Good agent rep
    Cons: penalized by credit score even if you are claim free or ticket free.

    Summary: Not sure about this company and thinking of leaving. Been with them about 7yrs claim free. Insurance rates only go up unless you change policy plan. Went with this Company because my Agent left old company and I left with her. What I hate about this ... read more

  • Bad experience with 1st Homeowners claim

    Dec 1, 2009 by
    Not rated yet
    Pros: Do not use ANPAC for homeowner's insurance.
    Cons: Slow  service from adjustor, no assistance from agent.  Poor quality end result

    Summary: We recently submitted our first and only honeonwers claim to ANPAC--we have had our home and cars insured with them for over 12 years.  As a result, when renewal time comes up this spring, we will be switching to another company.  Service ... read more

Showing 1-20 of 26 reviews
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