Highest Rated Review by the Community
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May 02 '00
Pros: Reasonable prices
Cons: Travel Insurance is not Cheap
Summary: CSA provides great service and front end attention when selling policies to travelers. I have yet to file a claim (yeah!) and am unable to comment about that aspect of CSA's service. I will first explain how I decide if and when I want to purchase ... read more
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Apr 27 '12
Pros: None that I can think of!
Cons: they don't pay legitimate claims, unfriendly & non-responsive
Summary: I purchased a CSA Travel Protection (aka Stonebridge Travel Protection) policy for a trip that was booked for a family of 4 months in advance. On the day of the trip, our early morning flight was cancelled due to a fuel leak and there were no available ... read more
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Jan 28 '11
Pros: EASY TO BUY, SOUNDS GREAT, GREAT WEBSITE, ACCEPTS ALL FORMS OF PAYMENT
Cons: GIVES YOU THE RUN-ROUND, NON-OMMUNICATION, NOT DEPENDABLE,HOPES YOU GIVE UP TRYING.
Summary: I brought this for my husband. Thank God nothing major happened. Plane and baggage delayed by airport because of weather. They made me prove it. There was a lot of noncommunication from them. Weeks would go by and I would call again and again. Yesterday, ... read more
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Jun 12 '09
Pros: i can't think of anything positive to say about CSA
Cons: not interested in helping, only in taking your money
Summary: I took CSA for a trip i made to India in Dec 08. on paper everything looked good, but when i had the incident abroad, i found out what poor service they had and it made me furious. First of all they didn't want to deal with my case because i saw a doctor ... read more
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Mar 16 '08
Pros: Least expensive of all quotes
Cons: Very difficult and slow reimbursement process of claims I give their customer service a D.
Summary: I booked group travel insurance with CSA Travel Insurance for 11 of us and one person got the flu and could not travel. The other 10 went on the trip. The trip was in late December 2007. I called the day before the trip to inform CSA that one of us would ... read more
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Feb 22 '02
Pros: They sound most reassuring prior to payment of premium.
Cons: Legitimate medical claims denied with cavaler practiced adroitness, adept at making it your fault.
Summary: Purchased policy for a January 2002 cruise aboard Celebrity Cruise ship. Shortly prior to cruise advised travel agent of possibility based upon illness of family member that cruise may need to be canceled, pending decision
of examining ... read more
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Feb 14 '01
Pros: Easy to sign up
Cons: deceptive strike policy
Summary: I have to qualify this opinion by saying that I have not gone on my insured trip yet, nor have I tried their service in time of need. But I feel like I need to warn others about my experience:
I purchased a CSA policy off of Travelocity.com ... read more
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- Express Reviews
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Aug 03 '11
Pros: They will take your money.
Cons: They will not pay your claim.
Summary: Purchased our cruise for 8 people through Vacations to Go. Was told that we could purchase insurance up until the date of departure. Was also told the reason of cancellation did not matter,could even be a flat tire on the way to the
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Apr 27 '11
Pros: Fairly priced. Excellent service.
Cons: None of consequence.
Summary: Wife was seriously injured while travelling in the Czech Republic.CSA fronted funds for several long ambulance rides, at least two weeks in the ICU, all related hospital and physician charges including multiple MRIs. CSA offered to
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Apr 26 '11
Pros: price & speed of first claim once the ball got rolling
Cons: not being able to fax a claim more than 2 pages at a time
Summary: I have always used CSA. Unfortunately I have had to file a claim for each of my last two trips. No problem at all with my first. And it was large. This time, the company cannot recieve all of the information in 1 fax. It is
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Oct 10 '10
Pros: They were understanding and timley with payments. They handled the claim without difficulty
Cons: NONE
Summary: I sustained a fall in Bali injuring my shoulder. I am a physical therapist and felt that in my situation the doctor would simply immoblize the arm in a sling so I did not plan on seeking treatment there. I called CSA. i had no problems
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Aug 18 '10
Pros: Cheap
Cons: You aren't really getting trip insurance
Summary: I purchased this insurance for my college student daughter for summer of 2010. While in the Lima, Peru airport, her credit card was stolen and she discovered it when she got to Argentina. After 12 hrs (she was not allowed to call home) she was deported
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Oct 23 '09
Pros: Very comprehensive stated coverage.
Cons: Policy administered according to terms not in the contract.
Summary: Very poor service and unhelpful claims representatives. Very slow to reimburse and deducted 25% from the reimbursement for destroyed luggage because I didn’t have the original purchase receipt (though this was not in the insurance contract). This
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Oct 13 '09
Pros: None.
Cons: Slow to respond.
Will try to deny your claims no matter what.
Summary: My wife and I purchased travel insurance for a very expensive trip to the UK and Russia. During our trip we took a flight from Edinburgh to London Heathrow. It was delayed by an hour and subsequently we missed the one and only flight to St
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Apr 15 '09
Pros: There are none!!!
Cons: Toatl waste of money!! Migth as well burn it!!
Summary: We took the insurance for a Thanksgiving trip to the beach in July 08. In Sept 08 my son-in laws company closed it's doors(national mortgage company) This was not something that he could control.According toCSA you have to have worked for 5 yrs for them
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