GEICO Direct

Pros: Cheaper - but not in the long run
Cons: Unprofessional, untrained Claims Reps

I had Allstate for many years and was satisfied. I switched to Geico two years ago because we were trying to cut expenses and they were cheaper. Anytime I called to ask them questions or change my policy, they were courteous and competent. Then, two ...

Pros: Low rates, excellent service. Tech savvy (email, 24 h phone support, web portal)
Cons: I can't say I'm a big fan of the lizard

After AAA decided to raise my motorcycle insurance renewal rate 330% (yes, not a typo, and not for a hot rod, for a Vespa scooter mind you), I decided to shop around. Reading most review site, it looks like every major insurance carrier has around 40-45% ...

Pros: giant company - if you like giants
Cons: no customer service

i have been a Geico customer for nearly 10 years, purchasing Geico at the same time i bought my new volvo, in cash. i am a 38 year old female with a clean driving record, no accidents or tickets whatsoever. my insurance rate increased until it reached ...

Pros: friendly and knowledgeable service, good coverage and fair pricing
Cons: not the lowest price, inconvenient call center

I never thought the day would come - the day we threw Geico and the company’s silly and slick gecko mascot down the pooper. Recently we decided to look for ways to reduce unnecessary spending in our household. One item that we decided to attack ...

Pros: The Gecko is neat.
Cons: Overpriced, underserviced, horrible customer service, misleading customer service.

I will keep this short. Geico was completely unable to provide even remotely satisfactory of customer service. For example, when they listed me at fault for an accident when a friend of mine borrowed my truck and was hit by someone taking a U turn (in ...

Pros: Best rate BEST rate (by far) Website very easy to use and navigate
Cons: Email customer service is an illusion. Useless phone support Web site errors

I just bought a new car and I was curious if I could do better on my insurance. I had my home, business, life and auto all through the same company, but had my business insurance spun off about 6 years ago and my home and auto about 2-3 years ago. I was ...

Pros: Cheap monthly rate. Cheap for a REASON.
Cons: Undervalued my car by $10k, been a month and still no check!

I had a car accident on 4/28/07 in Beverly Hills California. A Honda Civic pulled in front of me as I drove down the street and I t-boned it in my Porsche Boxster. Even though it was obviously his fault (the police report even said so) he denied ...

Pros: None
Cons: Sales Trickery - Moral Policies Add Insult to Injury - Can't be trusted

I called to get a quote from Geico on Friday April 26, 2007 at 5:02 PM. Received copy of quote on April 26, 2007 at 5:22 PM. The quote amount was $541.67. They had asked me all the information (history - ssn - drivers - and so on). After talking ...

Pros: Low cost and prompt, courteous service
Cons: No complaints from me

I cannot say enough good things about Geico. I have been with them since 1996, except for one brief interruption when we bought a new car and Allstate quoted us a much lower rate. That was a mistake - we were back to Geico in less than a year due to poor ...

Pros: Excellent Service for the last 42 years
Cons: None, they are fabulous.

I have been reading through some of the reviews dissatisfied customers have left and I must say that I can't believe it. I have been insured with Geico for 42 years. They insure everything I own, I'm not too fond of the Travelers portion for my ...

Pros: None, not even the stupid gecko
Cons: Read above.

I can not believe I spent 10 minutes filling out all their questions, do my comparative shopping, decide to go with them and they come back with some ridiculous list of reasons why the price had gone up since they quoted me. I was highly disappointed in ...

Pros: None!
Cons: Beware! They are very deceitful, and will do anything necessary to settle a claim!

My experience with Geico was that I was rear-ended by a Geico insured person. I had previously had back surgery, so just to be on the safe side, I decided to go to the E.R. to be checked out. I was having bad back pain, and only went once. After telling ...

Pros: We always got prompt attention at Geico.
Cons: Geico stacks the deck against the people they insure.

We originally signed up with GEICO for auto insurance six years ago because their policy price was the most reasonable. With each year's renewal, however, the price escalated until we felt it was ridiculous. I called the company that we use for our ...

Pros: At one time, they gave me the lowest rate.
Cons: Very difficult to cancel insurance. GEICO frequently raises premiums without just cause.

I have heard of insurance companies refusing to renew a policy, but I had never heard of an insurance company that refused to cancel a policy. Thus, after 5 years as a GEICO customer, I was shocked that GEICO kept refusing to cancel my insurance. I ...

Pros: Nice website, good commercials
Cons: Deceptive, Poor customer service, adjuster did not come out when expected

I had an insurance company that I was extremely happy with (A+ Auto Insurance), but my husband had an accident, and was unhappy with their handling of it and convinced me to change with him. Geico assured me that the policy with them would be comparable ...