Highest Rated Review by the Community
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Jun 23 '02
Pros: Respectful, friendliness and fair prices
Cons: The recovering company, lack of viewing complete policy online.
Summary: My Personal Thoughts on Liberty Mutual Liberty Mutual in Northeastern Ohio has by far to be the least exorbitant homeowner's insurance available. We have been very fortuitous in our insurance agent Paul, and his associate (which ...
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Jan 26 '12
Pros: There are none.
Cons: Rated one of the worst American insurace companies, they are a nightmare to deal with.
Summary: The American Association for Justice (formerly the Trial Lawyers of America) rate Liberty Mutual as one of the ten worst insurance companies in America. Why would you submit yourself to this company? Back in May of 2011, I was stopped at a ...
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Sep 21 '11
Pros: Very Competitive Rates
Cons: Very Poor Customer Service
Summary: I had been a Liberty Mutual Customer since 2008 until yesterday. Up until last year I had not used a local agent but the website to purchase my policies. I never had any issues with the company until I had to use the local Raleigh office. I never had any ...
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Aug 09 '11
Pros: Auto withdraw payments for small fee
Cons: squirm out of claims, poor inadequate service, avoid
Summary: I caution anyone about obtaining insurance through Liberty Mutual. It was easy to have them take my payments via auto deduction for many years, but when I had to make my first and only claim, they were absent.Winds of over 120 mph ripped up ...
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Apr 21 '11
Pros: None
Cons: Terrible betrayal by once trusted partner. Denies claims even when evidence of damage is overwhelming.
Summary: I am a homeowner in the Boston, Mass area and have been a Liberty Mutual customer for 15 years.For years I slept well with the belief that my insurance company would be there for me when disaster strikes.Well, one day a big storm swept ...
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May 12 '08
Pros: Probably nothing
Cons: Completely incompetent, will avoid paying out at all costs
Summary: Ok, let me start from the beginning, some lady hit my parked car on the street, we swap information and lucky for me she subscribes to liberty mutual insurance. After 5 months, tons of run around and numerous phonecalls I finally get a check from this ...
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Sep 07 '07
Pros: Nothing good to say about them anymore
Cons: "non renewed" us for having 2 claims. Lots of Long Island policy holders dropped.
Summary: I need to start off this epinion by letting everyone know I’m writing this about Liberty Mutual because I’m disappointed, shocked and angry with them. I also want you to know that the problem we are having is widespread across Long Island, NY ...
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Aug 29 '07
Pros: Some of their employees are polite; They do fulfill their obligations; They are nationally recognized.
Cons: Poor customer service; High premiums; Unrealistic estimates; Very slow claims processing in my case;
Summary: I recently had a claim on my roof as a result of hail damage that swept through our area. The Liberty claims adjuster quoted what I found to be a very low replacement cost. I then obtained 2 local contractor quotes (within a few hundred dollars of each ...
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Nov 24 '04
Pros: Happy so far; Multi-policy discount available and in NJ, affordable! Quick response time
Cons: None yet. Will update if this should change
Summary: I became a Liberty mutual auto insurance policy holder in 1997 after transferring to New Jersey where Geico is not available. After we purchased our first home and used our mortgage company's recommended insurance company, I decided to investigate our ...
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Aug 27 '01
Pros: Rates were slightly less than company I previously insured with
Cons: Horrible to work with when filing a claim
Summary: May 7,1998 my area was hit by a tornado. (I had just renewed my policy on May 6,1998.) In many aspects I was much luckier than others in my area since my house was only moderately damaged. I called the toll-free number and filed my claim. I was told an...
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May 09 '00
Pros: Great Rates, Reputable Company, Excellent Insurance Rating by State of Florida
Cons: None
Summary: I have recently switched from Allstate Homeowners Insurance to Liberty Mutual. To say that I am pleased would be an understatement. The agents I have encountered at Liberty Mutual are highly professional, courteous, and thorough. Liberty Mutual has...
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Sep 10 '09
Pros: friendly service, good coverage
Cons: nothing yet!
Summary: I have Liberty Mutual renter's insurance, and so far, so good. My rep is very helpful and knowledgeable and I got a great monthly rate on the coverage I signed up for. Plus, I just got my engagement ring added onto my policy and it's very
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Apr 11 '09
Pros: NONE
Cons: A BIG CON !!!!!
Summary: My vehicle was broken into and I claimed on my homeowners insurance.Was treated like a piece of trash, lost over $1200 worth of property , I expected to lose my deductible $500, but they sent a check for $142, telling me that I should buy the
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Dec 15 '06
Pros: Cheap
Cons: You get what you pay for. Low quality, but friendly customer service.
Summary: I've had a good experience with this company until it screwed me over on the payment. The dumb system will not deduct my monthly payment properly and would slap me with late fees. I called to correct the problem, and the same thing happened again, so I
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Dec 29 '03
Pros: None
Cons: bad customer service, they do not pay claims, they do not tell the truth
Summary: We filed a claim from Liberty Mutual...Wow, are they ever hard to work with...They will not pay a $600 dollar claim..They will fight you until you give up..They come up with strange excuses..Do not buy this insurance..I repeat..Please, do not buy this
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