Liberty Mutual Insurance Group - Home

25 ratings (22 Epinions reviews)
Epinions Product Rating: OK
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    Highest Rated Consumer Review by the Community

  • Liberty Mutual (Northeastern Ohio)

    Jun 23, 2002 by
    Rated a Very Helpful Review
    Pros: Respectful, friendliness and fair prices
    Cons: The recovering company, lack of viewing complete policy online.

    Summary: My Personal Thoughts on Liberty Mutual Liberty Mutual in Northeastern Ohio has by far to be the least exorbitant homeowner's insurance available. We have been very fortuitous in our insurance agent Paul, and his associate (which ... read more

  • Give Me Liberty Mutual and Give me the Highest Payments in Home Insurance!

    Dec 10, 2013 by
    Rated a Very Helpful Review
    Pros: Automatically withdrew money from mortgage to make payments problem free.  Quick payment for roof damage.
    Cons: Grossly overpriced insurance.  Inflexible in negotiating a lower cost--even if combining with auto insurance.

    Summary: I had Liberty Mutual Home insurance since I purchased my home in NY back in 2001.  I did not have any issues with them.  The payments were deducted from my mortgage and I just went along happily insured.  When Hurricane Sandy hit, Liberty ... read more

  • One of the worst

    Jan 26, 2012 by
    Not yet rated.
    Pros: There are none.
    Cons: Rated one of the worst American insurace companies, they are a nightmare to deal with.

    Summary: The American Association for Justice (formerly the Trial Lawyers of America) rate Liberty Mutual as one of the ten worst insurance companies in America.  Why would you submit yourself to this company? Back in May of 2011, I was stopped at a ... read more

  • Poor Customer Service

    Sep 21, 2011 by
    Rated a Very Helpful Review
    Pros: Very Competitive Rates
    Cons: Very Poor Customer Service

    Summary: I had been a Liberty Mutual Customer since 2008 until yesterday. Up until last year I had not used a local agent but the website to purchase my policies. I never had any issues with the company until I had to use the local Raleigh office. I never had any ... read more

  • Liberty Mutual Homeowners Insurance

    Aug 9, 2011 by
    Not yet rated.
    Pros: Auto withdraw payments for small fee
    Cons: squirm out of claims, poor inadequate service, avoid

    Summary: I caution anyone about obtaining insurance through Liberty Mutual.  It was easy to have them take my payments via auto deduction for many years, but when I had to make my first and only claim, they were absent.Winds of over 120 mph ripped up ... read more

  • Terrible - persistent pattern of denying hail claims

    Apr 21, 2011 by
    Not yet rated.
    Pros: None
    Cons: Terrible betrayal by once trusted partner.  Denies claims even when evidence of damage is overwhelming.

    Summary: I am a homeowner in the Boston, Mass area and have been a Liberty Mutual customer for 15 years.For years I slept well with the belief that my insurance company would be there for me when disaster strikes.Well, one day a big storm swept ... read more

  • 'We'll pay out we swear!'

    May 12, 2008 by
    Rated a Helpful Review
    Pros: Probably nothing
    Cons: Completely incompetent, will avoid paying out at all costs

    Summary: Ok, let me start from the beginning, some lady hit my parked car on the street, we swap information and lucky for me she subscribes to liberty mutual insurance. After 5 months, tons of run around and numerous phonecalls I finally get a check from this ... read more

  • Liberty Mutual has let us down! Dropped Us, "Non Renewed"

    Sep 7, 2007 by
    Rated a Very Helpful Review
    Pros: Nothing good to say about them anymore
    Cons: "non renewed" us for having 2 claims. Lots of Long Island policy holders dropped.

    Summary: I need to start off this epinion by letting everyone know I’m writing this about Liberty Mutual because I’m disappointed, shocked and angry with them. I also want you to know that the problem we are having is widespread across Long Island, NY ... read more

  • Liberty Mutual poorly communicated on and poorly handled my claim with regard to homeowner's insurance

    Aug 29, 2007 by
    Rated a Helpful Review
    Pros: Some of their employees are polite; They do fulfill their obligations; They are nationally recognized.
    Cons: Poor customer service; High premiums; Unrealistic estimates; Very slow claims processing in my case;

    Summary: I recently had a claim on my roof as a result of hail damage that swept through our area. The Liberty claims adjuster quoted what I found to be a very low replacement cost. I then obtained 2 local contractor quotes (within a few hundred dollars of each ... read more

  • Multi-policy discounts made LM our choice for home insurance

    Nov 24, 2004 by
    Rated a Very Helpful Review
    Pros: Happy so far; Multi-policy discount available and in NJ, affordable! Quick response time
    Cons: None yet. Will update if this should change

    Summary: I became a Liberty mutual auto insurance policy holder in 1997 after transferring to New Jersey where Geico is not available. After we purchased our first home and used our mortgage company's recommended insurance company, I decided to investigate our ... read more

  • Tornado damage

    Aug 27, 2001 by
    Rated a Very Helpful Review
    Pros: Rates were slightly less than company I previously insured with
    Cons: Horrible to work with when filing a claim

    Summary: May 7,1998 my area was hit by a tornado. (I had just renewed my policy on May 6,1998.) In many aspects I was much luckier than others in my area since my house was only moderately damaged. I called the toll-free number and filed my claim. I was told an ... read more

  • Want To Save A Bundle

    May 9, 2000 by
    Rated a Very Helpful Review
    Pros: Great Rates, Reputable Company, Excellent Insurance Rating by State of Florida
    Cons: None

    Summary: I have recently switched from Allstate Homeowners Insurance to Liberty Mutual. To say that I am pleased would be an understatement. The agents I have encountered at Liberty Mutual are highly professional, courteous, and thorough. Liberty Mutual has ... read more

  • Express Customer Reviews

  • Avoid this company!!!!!!!!!!!!!!!!!!!!!!11

    Mar 20, 2013 by
    Not rated yet
    Pros: Nothing!
    Cons: High rates.
    Liar and unthrustful employees.

    Summary: I paid five years to this thieves without accident. After five years I noticed I was overpaid for all five years. In last six months they overcharged me extra thirty dollars a month more than my premium and whenever I called their rude employees, heard ... read more

  • Bait and switch

    Jan 6, 2013 by
    Not rated yet
    Pros: Good customer service and easy to purchase the insurance.
    Cons: Online quote service completely inaccurate

    Summary: They are still the cheapest insurance I have found, and their customer service has been great, but their online quote is a joke.  I ran an online qupte got a very low number when I called to purchase the plan it was substantially higher.  This ... read more

  • Home owners claim(hail damage)

    Nov 5, 2012 by
    Not rated yet
    Pros: fast customer service, nice customer service, amazing adjusters and managers. Amazing company all around. 
    Cons: Adding mortgage loan holder to the claim check If over 10 grand 

    Summary: Liberty Mutual has been an amazing blessing to my family after we had hail damage to our home.  From representatives, adjusters to their managers have all been unbelievably understanding, respectful and so helpful where aspect of the claim. They are ... read more

  • Irresponsibility is Liberty Mutual's Policy

    Sep 28, 2012 by
    Not rated yet
    Pros: None.
    Cons: The company has a policy of lowballing claims.

    Summary: A Liberty Mutual customer backed into my car in a parking lot. It was clearly their insured's fault but they offered me only 50% of the estimate to repair my car, saying that the other driver's story conflicted with mine. So I checked with the store ... read more

  • Do not use Liberty Mutual

    Aug 29, 2012 by
    Not rated yet
    Pros: None that I can think of. 
    Cons: See review. 

    Summary: Avoid Liberty Mutual unless you plan on never having a claim. After 8 years with them - both house and car - with no claims, we had a water main burst issue with around $2,000 of damage done to our home. After we made the claim with them, they increased ... read more

  • Good price, great service

    May 20, 2012 by
    Rated Show
    Pros: Great customer service.
    Quick response to claims.
    Competitive price.
    Cons: Infrequent appraisal of home value. 
     

    Summary: I have Liberty Mutual home and auto insurance. The sewer pipe under my house foundation broke, which was a very expensive repair.  LM's adjuster was out within hours reporting the claim. I wasaid within 2 days of submitting the reciepts. I was very ... read more

  • A-ok by me!

    Sep 10, 2009 by
    Not rated yet
    Pros: friendly service, good coverage
    Cons: nothing yet!

    Summary: I have Liberty Mutual renter's insurance, and so far, so good. My rep is very helpful and knowledgeable and I got a great monthly rate on the coverage I signed up for. Plus, I just got my engagement ring added onto my policy and it's very ... read more

  • RIP OFF

    Apr 11, 2009 by
    Not rated yet
    Pros: NONE
    Cons: A BIG CON !!!!!

    Summary: My vehicle was broken into and I claimed on my homeowners insurance.Was treated like a piece of trash, lost over $1200 worth of property , I expected to lose my deductible $500, but they sent a check for $142, telling me that I should buy the ... read more

Showing 1-20 of 22 reviews
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