Mercury of California

Pros: It's like giving to charity, I'm told.
Cons: If your idea of insurance involves you paying money for no real coverage...

This is a very important Epinion to me. If you've read some of my stuff, you know that I absolutely hate companies who have made policy out of bilking the customer out of their rights in order to boost their profit margin. This is the grandest example...

Pros: Rates lower than other "brand-name" companies
Cons: Slow response time, rates higher than some other companies'

I used Mercury as my insurance provider for one a year and a half. But I switched to another insurance carrier and don’t regret it.

Good Rates, Where Are You?

Mercury used to have very good rates. Until it was time for me to...

Pros: Will insure less than perfect driver
Cons: Rates go up even after earning a clear driving record

Pity the poor soul who has even the most minor blemish on their driving record. Such a soul once wa ...

Pros: Low rates
Cons: Bad service, quick to cancel

A friend referred me to Mercury Insurance. The moment she told me about the low rates I was ready to sign ("where's the closest office" I asked excitedly). I had been with 20th Century Insurance for a long time, and loved it because of their...

Pros: cheap
Cons: you get what you pay for

I've been a customer of Mercury for nine years. They've responded promptly the couple of times I've caught a rock in the windshield and needed to invoke my comprehensive coverage to get the glass replaced. But I never needed them for collison until...

Pros: Low premiums. Good discounts for good drivers. Will insure older "classic" autos
Cons: Poor reputation for claims. Renewal statements contain hidden costs.

I am recently considering changing insurance companies after seeing Mercury Insurance at the bottom of the list in a recent Consumer Reports customer service poll, and came here to read and comment on my own experience. I certainly have been lucky ...

Pros: A few dollars cheaper than most other auto insurance companies.
Cons: The application process is tedious!

I have had Mercury for 6 months now. I have not had any accidents or incidents with them so far so I don't have any personal experiences to describe. There are several personal experiences already written by other reviewers.

Instead, I will...

Pros: cheap at first
Cons: deceiving... awful service

Please read me before you even consider getting Mercury Insurance! I got my insurance with mercury through an insurance broker by the name of AIS. They were really friendly and easy to deal with. They then got me a good deal with Mercury Insurance.....

Pros: None
Cons: They are ripping me off!

I was rear-ended on the 405 by a random chucklehead in a king-sized SUV. My truck was totalled. This happened over two months ago, and I have yet to receive a check for my truck. Whenever I call the adjuster, he's either not there or he blows me off,...

Pros: Good rates, great customer service and friendly agents
Cons: Doesn't offer nationwide service for customer who relocate; Low rates are based on minimum coverage

I recently switched from Freeway Insurance of Orange County, CA to Mercury based on their cheap rates and good customer service received at the agent I visited in Foothill Ranch, CA.

The agent quoted me about $400 savings on my 6 month...

Pros: Mercury insurance is so bad, any other company looks good by comparison
Cons: "DON'T GO THERE!"

Before moving to California, I only dealt with reputable insurance companies. I didn't even imagine something like Mercury Insurance would be permitted by law. And I wonder how many complaints the Insurance Commission receives hourly. In 2002 I was hit b ...

Pros: Inexpensive
Cons: Very slow to pay

I have been using Mercury Insurance for about four years. In 1998 my car was damaged in a minor wreck and it took much longer than the original estimate for the body shop picked by Mercury to complete the repairs.
Then in late 2001 my car was...

Pros: Cheap
Cons: Everything else.

As I write this I am still in the process of settling my claim, which was declared a total loss. Now, I could say this has been a terrible experience, but that would be an understatement. Here I am 26 days after the incident and I'm still in a rental...

Pros: cheap, quick service
Cons: none

I chose Mercury because their insurance quote was 5 times less than any other available. Given the impressive price they were able to offer, the assumption would be that their service and claim responses would be far worse than competitors....

Pros: Service; speed
Cons: None

Having been, over the years, covered by some of the major auto insurers --State Farm, All State, and GEICO, to name a few -- I came to Mercury rather late in the game.

Their rates for comparable coverage are lower than practically any other...